740 Client Service jobs in Troy

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Client Service Coordinator

The Client Service Coordinator (CSC) plays a vital role in ensuring a smooth, efficient, and welcoming experience for clients and their pets. This role supports the veterinary medical team by managing client flow, enhancing productivity, and delivering excellent service. The CSC builds client loyalty by fostering a friendly and professional atmosphere that encourages repeat visits and referrals.

Key Responsibilities

• Embody and promote the Five Principles of Mars, Inc. : Quality, Responsibility, Mutuality, Efficiency, and Freedom.
• Greet clients and pets warmly, ensuring a comfortable and engaging environment.
• Guide the flow of clients and pets to maximize team productivity and client satisfaction.
• Promote hospital services and wellness plans to encourage new client acquisition.
• Educate clients on preventative care, hospital offerings, and Optimum Wellness Plans (OWPs).
• Assist with check-in by entering pet details, applying ID tags, and completing documentation.
• Support check-out by providing clear instructions, processing invoices, dispensing medications, and scheduling follow-up appointments.
• Accurately handle financial transactions, including daily opening and closing procedures.
• Perform administrative duties as assigned.
• Deliver consistently professional, efficient, and empathetic service.

• Customer Focus
• Peer Collaboration
• Integrity & Trust
• Action-Oriented
• Active Listening

• Communication (Verbal and Written)
• Prioritization and Time Management
• Client Service Excellence
• Knowledge of Preventative Care and Wellness Plans

• Multitasking : Handles multiple priorities effectively in a fast-paced environment.
• Communication : Speaks and writes fluent English with strong grammar and vocabulary.
• Organization : Maintains orderly processes and helps create structure from chaos.
• Problem Solving : Quickly identifies issues and offers practical, effective solutions.
• Customer Service : Enthusiastic about helping clients and delivering excellent service.
• Cognitive Ability : Follows directions and processes information accurately.
• Math Proficiency : Understands basic math, percentages, and unit conversions.
• Technical Skills : Comfortable using computers and software (e.g., Microsoft Office Suite).

• Initiative : Takes proactive steps to improve service and efficiency.
• Integrity : Maintains high ethical standards and confidentiality.
• Team Player : Cooperates and communicates effectively with colleagues.
• Adaptability : Willing to accept new tasks and work flexible hours, including evenings and weekends.
• Self-Reliance : Works independently without requiring constant supervision.
• Stress Management : Remains positive and composed under pressure.

• Must be able to sit at a computer for extended periods.
• Requires comfort and confidence around animals (dogs, cats, birds, reptiles, etc.).
• May need to work over 40 hours/week depending on hospital needs.
• Requires physical ability to stand, walk, kneel, crouch, climb, and lift up to 50 lbs.
• Requires dexterity, visual acuity, and ability to operate equipment.
• Exposure to animal bites/scratches, anesthesia, radiation, biological hazards, and medications.

• High school diploma or equivalent preferred.
• Must be at least 18 years old to assist with radiographic procedures.
• At least one year of related experience; customer service background preferred.
• Veterinary, medical, or pharmaceutical background is a plus, especially with medical terminology.

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.

• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*

• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.

• Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*

• Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*

• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.

• Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.

• Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.

• Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.

• Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.

• Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*

• Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*

• Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.

• Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.

• Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*

• Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*

• Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*

• Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*

• Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*

• Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what's possible with LPL Financial.

Job Overview:

This in office employment opportunity in Troy, MI which would allow you to support Financial Advisors associated with LPL Financial under our Employee Advisor Model. This role will support advisors within the credit union. This opportunity is an excellent steppingstone to continue to build on your wealth management experience and opportunities to work with multiple internal departments at a growing company.

Client Service Functions:

• Daily direct communication with advisors and clients while assuming ownership of inquiries and see them through to a timely resolution & building rapport
• Address questions from clients (account activity, policies and documentation requests)
• Proactive outreach to clients and advisors on time sensitive activities - RMDs, distributions and tax forms
• Submit instructions for account activities on behalf of the advisor and end clients for account functions (New Accounts, Cash Management, Transfers, Account Maintenance, Trade Orders)
• Research complex situations, set client expectations, and define the actions necessary to resolve inquiries in a timely manner, and collaborate with internal departments to ensure timely service delivery
• Educate clients and advisors on account services, capabilities, and new technology eSignature, paperless statements, Account View (client portal), etc.
• Actively contribute to the development of your peers by sharing best practices and participating in other project work as assigned

Operational Functions:

• Manage daily reports for account activities that are operational in nature cash management, RMDs, periodic distributions, debits, pending settlements, etc.
• Assume ownership of inquiries and requests; communicate with internal departments to ensure clients' expectations for timely service delivery are met
• Manage and complete project work (i.e. linking annuities)
• Help reduce LPL operating cost through increased usage of eSignature, paperless statements, account view, and reduced NIGOs

Administrative Functions:

• Answer phones, schedule appointments, and prepare materials for client meetings, if requested
• Keep client management systems up to date with client information using CRM
• Accurately complete expense reports on behalf of the financial advisors, if requested

We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

• 1+ years of financial industry experience, preferably in wealth management
• 1+ years of experience with the Microsoft program suite (Outlook, Word, Excel)

• Strong background in client service with excellent communication skills
• Strong attention to detail and organizational skills
• Effective oral and written communication; able to explain complex information clearly and simply
• Outstanding interpersonal skills with the ability to build and foster relationships with clients, coworkers, and internal/external partners
• Time management skills with the ability to handle multiple projects and deadlines
• Possess strong analytical and problem-solving skills
• Self-motivated, driven and takes initiative

$22.82-$38.04/hour Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team.
• Limitless Career Potential: Your career at LPL has no limits, only amazing potential.
• Unified Mission: We are one team on one missiontaking care of our advisors so they can take care of their clients.
• Impactful Work: Our size is just right for you to make a real impact.
• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds.
• Community Focus: We care for our communities and encourage our employees to do the same.
• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home.

Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews: LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at ( .

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS •Live and exemplify the Five Principles of Mars, Inc. within self and team. •Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. •Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. •Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. •Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. •Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. •Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. •Conduct administrative functions as necessary. •Other job duties as assigned. THE FIVE PRINCIPLES •Quality - The consumer is our boss, quality is our work and value for money is our goal. •Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. •Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. •Efficiency - We use resources to the full, waste nothing and do only what we can do best. •Freedom - We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS COMPETENCIES Leadership •Customer Focus •Peer Relationships •Integrity & Trust •Action Oriented •Listening Functional •Preventative care and OWPs Position Description Client Service Coordinator - Job Description.docx 2 of 3 Last Revised: 08/20/2013 JP •Communication Skills •Client Service Skills •Priority Setting •Time Management CAPABILITIES AND EXPERIENCE (CAN DO) •Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. •Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. •Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. •Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. •Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. •Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. •Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. •Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc. ATTITUDES (WILLDO) •Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. •Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. •Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. •Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned. •Independence - Able and willing to perform tasks and duties without supervision. •Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS •Ability to work at a computer for long periods of time. •Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) •Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. •Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. •The noise level in the work environment is moderately high. •Requires sufficient ambulatory skills in order to perform duties while at hospital. •Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. •Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. •Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Position Description Client Service Coordinator - Job Description.docx 3 of 3 Last Revised: 08/20/2013 JP •Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. EXPERIENCE, EDUCATION AND/OR TRAINING •High School Diploma or equivalent preferred. •Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. •One year related experience required with customer service preferred. •Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

The pay range for this role is

$16.16 - $20.66 Hourly

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits:

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.

• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*

• Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.

• Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*

• Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*

• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.

• Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.

• Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.

• Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.

• Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.

• Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*

• Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*

• Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.

• Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.

• Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*

• Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*

• Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*

• Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*

• Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*

• Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*

VCA Cairo Animal Hospital is seeking a Client Service Representative to join our team full-time! VCA Cairo has been part of the community for 40 years and is a full-service, veterinary hospital offering appointment-based preventative/routine medical care, and urgent care. In addition to our general veterinary services, we offer advanced services such as laser therapy, and advanced soft tissue surgeries.

As the face of VCA Cairo Animal Hospital, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.

Schedule: Full-time opportunities with flexible scheduling.

Compensation: $16-$20 an hour. The starting range is determined by skill set, and years of experience in the field.

Qualifications: At least one year of proven past experience helping customers High School Diploma/GED or equivalent Excellent listening and communication skills Compassion for pets and peopleas well as awareness and understanding of others' reactions Proven decision-making skills to choose the most appropriate course of action

VCA adds value to your compensation package with the following (part-time may vary):

• Free mental health sessions (Lyra) and wellness subscriptions (Head Space)
• Referral bonuses
• Generous pet care discounts plus discounts on Mars, RoyalCanin, Hills, and more
• 401(k) (company match)
• Access to the people and financial resources of a large veterinary community
• Opportunities for growth and leadership roles at VCA, Mars, and other divisions of Mars
• Dedicated onboarding and development support
• Associate-led equity, inclusion, and diversity groups
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Free Continuing Education through our online WoofU

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon. Keywords: (CSR, Front desk, Reception, Receptionist)

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

• Proficiency with carrier's various web-based systems
• Overall knowledge of the organization and its specific departments and how they work together
• Specific knowledge of Customer Service procedures
• Provide timely feedback to the client and/or the client's employees regarding service issues or customer concerns/questions
• Partner with Account Managers to meet and exceed customer's service expectations
• Receive and enter group enrollment changes, adds or terminations
• Initiate file maintenance for corrections to client files and/or client employee data
• Handle irate customers in a professional manner
• Other duties may be assigned to meet business needs

• Provide administrative support
• Maintain internal databases
• General clerical assistance
• May perform personal executive secretarial services under limited direction
• Responsible for reception and telephone duties, including signing for front office packages
• Other duties may be assigned to meet business needs

• Analytical-the individual synthesizes diverse information.
• Problem solving-the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Oral communication-the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings.
• Quality management-the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Judgment-the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
• Planning/organizing-the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Excellent telephone and face-to-face customer skills.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Excellent organizational skills.
• Attention to detail.
• Ability to work within Microsoft Office (including Outlook) and related programs.
• Research skills.
• Time Management: the ability to organize and manage multiple priorities.

• Attendance and Dependability : The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
• Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
• Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the Company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.

• High School Diploma or GED required
• Two to three years of experience in a customer service environment required (benefits/insurance experience preferred)
• Strong customer orientation
• High performance teams and a strong team player
• Commitment to company values
• Proficiency with Microsoft Office and Outlook
• Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level generally acquired through 1+ years related experience
• Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy

Client Services Representative Role Summary Our client is seeking a Client Services Representative to join their growing team. Reporting to the Client Services Manager, the Client Services Representative will be responsible for duties surrounding lar Client Service, Representative, Service, Client, Retail

Playfly Sports is looking for a Client Service Representative to join our team in Detroit. The Client Service Representative (CSR) will be responsible for supporting revenue growth for all linear offerings within a set of accounts by assisting with the sales process to agencies. This role will have a solid understanding of Playfly's integrated linear offerings and address station partner and client needs through consistent communication.

What You'll Accomplish:

• Assemble and provide effective sales (campaigns) packages for all prospective and current clients includes understanding clients' needs/specifications and individual styles for package content to create customized package
• Collaborate with and support the Account Executives on all account needs, style variations, and timelines for client packages
• Remain current on all relevant sports issues and events in order to assemble efficient sales packages with maximum value
• Provide background and research on client targets and categories for Account Executives
• Establish a working relationship and collaboration with all Sales Managers across the regions to better support and understand sales cycle
• Participate in sales presentations and negotiations, lead generation, cold calls, and business socials
• Enter & maintain ad orders and postings and resolve discrepancies in Customer Relationship Management system as needed
• Support the Account Executives in the comprehensive sales process through prospecting, developing a sales plan, and preparing client calls and meetings
• Provide training, leading, and coaching to the Client Service Coordinators
• Assist with sales forecasting reports by pulling, formatting and analyzing data in excel
• Other job-related duties as assigned

What You'll Bring:

• High School Diploma required; Bachelor's degree preferred
• 1-3 years of experience in a sales support or similar role
• Some experience working in the sports, ad agencies or media industries required
• Some working experience in CRM systems required
• Interest and general understanding of the sports industry
• Excellent verbal and written communication skills
• Strong skills in Microsoft Office applications Word, Excel, Powerpoint and Outlook required
• Excellent interpersonal skills, including the ability to develop and maintain good working relationships is required
• Outstanding organizational skills and a proven ability to work both as a member of a team and individually
• The ability to multitask and work effectively on multiple projects with competing deadlines

Travel, Lifting, Physical Requirements:

• This role takes place in an office setting and is a sedentary role
• Minimal travel may be required to attend meetings, conduct trainings, etc.

What We Do:

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com

What We Stand For:

At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it's just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.

EEOC & Diversity Statement:

Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Accommodations:

Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.

• Proficiency with carrier's various web-based systems
• Overall knowledge of the organization and its specific departments and how they work together
• Specific knowledge of Customer Service procedures
• Provide timely feedback to the client and/or the client's employees regarding service issues or customer concerns/questions
• Partner with Account Managers to meet and exceed customer's service expectations
• Receive and enter group enrollment changes, adds or terminations
• Initiate file maintenance for corrections to client files and/or client employee data
• Handle irate customers in a professional manner
• Other duties may be assigned to meet business needs

• Provide administrative support
• Maintain internal databases
• General clerical assistance
• May perform personal executive secretarial services under limited direction
• Responsible for reception and telephone duties, including signing for front office packages
• Other duties may be assigned to meet business needs

• Analyticalthe individual synthesizes diverse information.
• Problem solvingthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Oral communicationthe individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings.
• Quality managementthe individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Judgmentthe individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
• Planning/organizingthe individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Excellent telephone and face-to-face customer skills.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Excellent organizational skills.
• Attention to detail.
• Ability to work within Microsoft Office (including Outlook) and related programs.
• Research skills.
• Time Management: the ability to organize and manage multiple priorities.

• Attendance and Dependability : The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.
• Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
• Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the Company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.

• High School Diploma or GED required
• Two to three years of experience in a customer service environment required (benefits/insurance experience preferred)
• Strong customer orientation
• High performance teams and a strong team player
• Commitment to company values
• Proficiency with Microsoft Office and Outlook
• Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level generally acquired through 1+ years related experience
• Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy