24 Account Management jobs in Legal
Business Development Representative
Posted 19 days ago
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Customer Development Representative
UniFirst is seeking a motivated, self-driven individual for a Customer Development Representative position to increase sales within existing customer accounts in a dedicated market territory. As a Customer Development Representative, you will leverage warm relationships with existing customers to increase overall organic growth and profitability by selling additional products and services.
Responsibilities of the Customer Development Representative:
- Assist existing clients by identifying opportunities and leveraging their current partnership with UniFirst by offering additional services, products and solutions
- Work with the Customer Service team to develop strategies to further develop our market share
- Conduct presentation meetings with potential clients as needed
- Each Customer Development Representative will be responsible for achieving 80 activities per week, including 8 Facility Needs Analysis meetings, 3 presentations and 1 sale
UniFirst offers the Benefits you need to excel as a Customer Development Representative:
- Competitive base salary - Total 1st year compensation (including commission) can range from $55,000-80,000
- Incentives based on monthly sales
- Uncapped monthly commissions
- Protected territory
- Industry-leading sales training
- Vehicle Mileage and cell phone reimbursement
- Cutting edge sales tools, including a data management device with CRM software
- Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP), disability coverage, vacation, sick time, paid holidays, tuition reimbursement, 30% employee discounts, and more
A Career with UniFirst Offers:
- Training: With the most in-depth training platform in the industry, our employees get top quality skills training designed to enhance their performance and assist them with their career potential and advancement.
- Career Mobility: We’re a growing company offering significant avenues for personal development and growth, and providing for continued career progression. Some companies like to promote from within, we love to!
- Technology: UniFirst’s many cutting edge sales tools and innovative programs are designed with one purpose in mind – to help you succeed.
- Family Culture: Our unique family-like culture is what makes UniFirst an organization that stands out from the rest.
- Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.
Qualifications
Qualifications
- High school diploma Required; Bachelor’s or Associate’s degree preferred
- Proficiency with Mobile Technology, Microsoft Office Suite, and CRM
- Outside business-to-business sales or route sales experience preferred
- Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards
Company Overview:
UniFirst is an international leader in the $18 billion dollar garment services industry. We currently employ 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. As an 80-year old company focused on annual growth, there’s never been a better time to join our outside sales team.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
VP, Account Management
Posted 7 days ago
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BCA Research is the leading independent provider of global investment research. Since 1949, BCA Research's mission has been to shape the level of conviction with which our clients make investment decisions, through the delivery of leading-edge analysis and forecasts of all the major asset classes and economies. The firm maintains a head office in Montreal, with local offices in London, New York, Hong Kong, Sydney, Singapore and Shanghai. California, United States - Los Angeles, San Francisco, San Diego or surrounding areas BCA ( ) is the leading independent provider of global investment research. Since 1949, BCA's mission has been to support its clients in making better investment decisions through the delivery of leading-edge analysis and forecasts of all the major asset classes and economies, as well as educating, informing and stimulating discussion through clear and thought-provoking research. The firm maintains a head office in Montreal, with offices in London, New York, San Francisco, Hong Kong, Sydney, Cape Town, and São Paulo. About the Role In this role you will be responsible for managing and growing BCA Research’s book of business. You will focus on existing client management of to ensure that they renew their annual subscriptions and identify and close upsell of additional products Working alongside one of the Sales team, here is what a typical day could look like: You will manage BCA Research’s client relationship in your territory and key accounts. This will include talking to experienced investment professionals around our views and assist them in any research requests they may have. You will develop and implement business development plans, in order to grow BCA’s client relationships in your territory. You will be expected to autonomously manage the sales cycle from origination to execution in each of these regions. Marketing efforts to achieve this include networking, cold-calling and organizing group events, etc. Experience selling investment research – I would put this under required You will assist in signing-up attendees for the BCA Academy, BCA Research’s macro-strategy training programs, and for BCA Research’s annual investment conference Measures of success Monthly up sales Retention rate of existing clients (number of relationships and value) New business sales in specific white space Activity (meetings/calls) within the territory Experience Required: At least 5+ years’ experience as a sales team member in a research subscription sales environment A proven track record of using consultative sales techniques and account management strategies to influence, negotiate, gain commitment, and develop relationships with senior investment professionals. An understanding of the different types of institutional investors and their respective research needs. A good understanding and interest in global macro-economist, strategy and investment. Strong existing relationships with senior investment professionals in investment banks, institutional money managers, hedge funds, private banks and pension funds in your territory. Nice to have: CFA or other professional designations Existing client base of institutional investment managers Strong existing relationships with senior investment professionals in investment banks, institutional money managers, hedge funds, private banks and pension funds in your territory. We embrace and support each other without labels to make BCA Research a phenomenal and progressive place to thrive. We offer a competitive compensation package and benefits. Flexibility, trust and responsibility for a balance between wellness and high performance. Professional development, Recognition and rewards and a team spirit, support and sense of belonging to the company’s goals and plans. Join us and be part of a diverse team that shapes the future of investment insights. BCA Research provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr
VP, Account Management
Posted 19 days ago
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GumGum is a contextual-first, global digital advertising platform that uses advanced AI technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don’t need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising industry based on context rather than personal data builds a more equitable and less invasive future for the internet and is better for consumers, publishers and advertisers alike. Our blueprint for the future, The Mindset Matrix, combines the power of context and creative in digital advertising to deliver superior attention and drive consumer action without sacrificing personal data.To be a part of this next phase of digital advertising that prioritizes data privacy, please visit Vice President of Account Management is a key leadership role within our GTM organization and is responsible for the entire account management function for our North America and EMEA regions. This role involves setting long-term strategic goals, building company plans in alignment with C-level direction, and ensuring excellent customer service and the success of GumGum's campaigns on behalf of our clients. The VP of Account Management leads a large, global team, fostering a high-performing, revenue-generating (renewal and incremental), and customer-centric organization.This VP is also responsible for driving transformational change, developing strong relationships across the sales organization, and balancing the needs of both customers and GumGum. This is a leadership role that understands external clients as well as internal ‘clients’ and how to service both audiences with the highest level of service.Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office.What You'll AchieveOversee GumGum's North American and EMEA global account management function, ensuring team productivity, building a highly inclusive culture, and achieving organizational outcomes.Drive effective recruitment, onboarding, professional development, performance management, and retention of account management team members.Translate strategy into actionable goals for performance and growth, implementing division-wide goal setting and performance management.Ensure team members have an optimal GumGum experience by inspiring managers and fostering a culture of meaningful feedback, coaching, regular 1:1s, quarterly reviews, and recognition.Maintain career paths, job descriptions, and a blueprint of the team's structureStrategic Direction & Planning:Develop and execute long-term strategic plans for the account management function, aligning with overall company objectives with GumGum’s global & regional goals and strategy.Identify opportunities for growth and innovation within the account management organization.Drive transformational change initiatives to improve efficiency, scalability, and customer satisfaction, ultimately leading to revenue growthCommercial Delivery:Operate as a trusted liaison between internal executives and the Account Management organization to champion customer success at the highest levelsPartner closely with internal executives to deliver strategic guidance and ensure alignment on key customer success initiatives.Achieve significant revenue and retention goals (e.g., upsells, cross-sells, renewals) through effective leadership and performance management.Establish clarity and accountability around key leading and lagging indicators of customer health and growth potential (e.g., adoption, executive engagement, NPS, risk).Design and implement a customer success strategy and methodology on a global scale, building a prescriptive, scalable customer success motion to support our largest and most strategic customers.Identify and measure KPIs and regularly report on the progress & success of the account management function to leadership.Stakeholder Management:Provide campaign performance and customer feedback to internal product teams, serving as the 'voice of the customer' and ensuring GumGum's product roadmap aligns with market needs.Partner cross-functionally with Sales, Client Strategy, Ad Operations, Supply, and other functions to develop the optimal customer journey, drive deep customer value, create multi-year plans, and increase efficiency.Skills You'll BringBachelor’s degree or equivalent experience.12+ years of experience in high-growth AdTech environments, ideally within a supply-aligned organization (e.g., advanced ad networks, digital media platforms, or global publishers). Proven success in client-facing roles managing both IO and Programmatic (PMP) campaigns, with a strong understanding of inventory dynamics, avails, and cross-channel media strategy.8+ years in a management/leadership role or equivalent, with a proven track record of managing global teams.Experience managing relationships with publishers, agencies, and ad tech vendors in North America and EMEA, and comfortable managing cultural nuances.Demonstrated experience in leading through significant transformational change.History of working across mid-to-large, complex, and politically dynamic companies.Expertise in driving strategic value to customers and revenue growth through up-sell and cross-sell.Based in Los Angeles, therefore ability to commute to Santa Monica office as needed.What We OfferAt GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimatedbase payrange for this role is from$223,000 - $254,000 annually.Additionally, the role is eligible for ameaningful incentive plan. The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits .AwardsShortlisted for Marketing Technology Company of the Year for the 2023 Mumbrella Awards2024 Winner of 7 BuiltIn Awards on a national, regional, and remote scale - including Remote Best Places to Work at #25 and Best Midsize Places to Work in Los Angeles, CA at #9Ad Exchanger Programmatic Power Player 2022 and 2021CTO Hero Award of OTT.X 2023Digiday Media Awards Europe finalist 2022 and 2021Finalist for the 2023 AdExchanger Awards Best Video Technology For Media SuppliersGold Award at the IAB Mixx Awards in Belgium in the “Best Use of Advertising Technology” categoryThe Drum Award Digital Advertising: Game-changing Technology for Domino's case studyGumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation. - Phil Schraeder, CEOLearn more about our DEIB programming at gumgum.com/deibFollow us on our socials.Apply for this job*indicates a required fieldFirst Name *Last Name *Email *Phone *Location (City) *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn profileAdditional documentsAccepted file types: pdf, doc, docx, txt, rtfDo you have team Leadership experience across Customer Success teams in the digital media landscape (DSP, SSP, etc)? * Select.Are you legally authorized to work in country listed of this position? * Select.Will you be requiring any visa sponsorship or work permit during your employment? * Select.If yes to the answer above, which sponsorship/work permit will you require? Please list any specific dates associated with your needs as wellAre you located in the greater Los Angeles or open to relocating for this position? * Select.I hereby declare that the given particulars given are true to the best of my knowledge and belief * Select.If I am provided a job offer and I accept it, I understand that I will be required to provide documents establishing my identity and my employment eligibility in accordance with local employment laws. * Select.How did you hear about our opening? *Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in GumGum’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select.Voluntary Self-Identification of DisabilityForm CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Voluntary Self-Identification of DisabilityForm CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026Why are you being asked to complete this form?We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at .How do you know if you have a disability?A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injuryDisability Status Select.PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr
Account Management Associate
Posted today
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Classification:SalaryJob Description:Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We've been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut's top family-owned companies in 2017! We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!Just some of our benefits:MedicalDentalVision401kTuition reimbursement13 paid holidays in addition to paid vacation and sick timeFlexible spendingLife Insurance, AD&D and Supplemental InsuranceOverview:Primary responsibility is to execute all company strategies and initiatives at the Floor & Decor store level. These initiatives include the daily activities required to support Floor & Decor at the store level and to further develop and strengthen our relationship with this key account with the goal of gaining incremental business.Essential Job Functions & Responsibilities:Introduce, demonstrate and promote all current and new products to Floor & Decor store associates and end users including, but not limited to, contractor days and commercial events.Maximize market penetration in assigned territories. Effectiveness to be measured using Floor & Decor Penetration Metric (improved sales of setting materials per square foot compared to square foot sales of tile and stone). Evaluating competitive situations, coordination of intelligence gathering and implementing appropriate tactics as required.Submit quarterly report summarizing LATICRETE performance, Retail Ambassador experiences, findings, insights, successes, and failures, etc.Educate Floor & Decor store level staff (including Flooring Specialists, Contractor Sales and Commercial staff) and encourage them to promote Laticrete products when communicating with contractors and other customers in the store and out in the field.Assist Technical Services on claim inspections and gathering of necessary information as needed.Assist Floor & Decor PSA associates in maintaining Plan-O-Gram integrity at the store level.Assist Floor & Decor PSA associates in maintaining necessary POP material in the stores.Performs other directly related appropriate duties and assumes accountabilities as apparent or as delegated, including mutually agreed upon objectives.Job Specifications/Skills:Prior experience working in a home center environment.Ability to do presentations to large groups.Valid driver's license, current automobile insurance and a good driving record.Physical strength to lift and carry 50 pounds.High level of self motivation.Strong organizational skills.Creative thinking.Strong written communication skills.Basic computer skills with Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook).Spanish language proficiency (written and verbal) highly preferred.Team cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.Minimum Educational Requirements:High School diploma required. Four-year college degree preferred.Travel:80%+, some of which may be on short notice.
Director, Account Management - Tolling
Posted 23 days ago
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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Director, Account Management – Tolling Are you a strong relationship manager with experience supporting tolling operations? Do you excel at overseeing service delivery, resolving client issues, and driving performance? About the RoleConduent is seeking a Director, Account Management – Tolling to serve as the lead point of contact for one or more tolling clients. In this role, you’ll ensure contract compliance, collaborate with internal teams to deliver on service-level agreements, and build trusted relationships with client stakeholders. You will also help identify areas for operational improvement, support change management initiatives, and contribute to account planning in collaboration with senior leadership. About Conduent TransportationConduent Transportation is a leading provider of intelligent transportation systems, including tolling, transit, curbside, and public safety solutions. Through digital platforms and human-centered services, we help government agencies modernize mobility infrastructure, improve operations, and enhance the traveler experience. Key Responsibilities Serving as the main account lead for one or more tolling clients, ensuring strong relationships and successful service delivery Acting as the escalation point for operational issues, collaborating with delivery teams to ensure timely resolution Monitoring service levels and KPIs, providing regular reporting and status updates to clients and internal leadership Partnering with cross-functional teams (operations, technology, finance, etc.) to support client needs and improve efficiency Assisting in the development of project plans, change orders, and enhancements as requested by the client Leading or participating in client meetings, governance reviews, and performance discussions Ensuring contract compliance and managing associated documentation and reporting Supporting proposal responses and renewal planning as needed Maintaining a strong understanding of tolling industry trends and client environments Requirements Proven experience managing transportation, tolling, or public sector accounts Excellent client relationship and stakeholder management skills Ability to understand technical and operational issues and translate them for client communication Experience managing cross-functional teams in a matrixed environment Knowledge of KPIs, SLAs, and contract oversight Exceptional organizational, communication, and problem-solving skills Familiarity with government contracts and procurement processes Capable of leading high-level presentations with client leadership and internal executives Flexible Working At Conduent, we value individuality and flexible working arrangements. In this role, you can expect: Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance. Working for You We offer perks and rewards designed to support you: Health & Welfare Benefits:Comprehensive plans tailored to your needs, effective from day one. Retirement Savings:Robust programs to help you secure your financial future. Employee Discounts:Access to a wide range of discounts on merchandise, services, travel, and more. Career Growth Opportunities:Paths for advancement within a global organization. Paid Training:Learn while you earn with award-winning learning platforms. Paid Time Off:Competitive PTO packages to help you recharge. Great Work Environment:Join an award-winning culture that values diversity and inclusion. Join Us: At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you’ll find opportunities to: Bring your authentic self to work every day. Grow and thrive both personally and professionally. Make a meaningful impact with our clients, in our communities, and for the millions of people we serve. With over 50,000 associates in 24 countries, you’ll be part of a global team that’s shaping the future — for the company and for yourself. Pay Transparency:?Certain jurisdictions require the disclosure of compensation and benefits-related information. For this position, actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for bonuses or incentives. Conduent offers a variety of benefits including health insurance, dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and sick time. The estimated salary range for this role is ($134,000 - $160,000) Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Senior Manager, Sales & Account Management

Posted 2 days ago
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Job Summary:
Leads the design and implementation of highly complex sales and account plans including new products, benefits offerings, or pricing models. Orchestrates local and regional enrollment meetings to win and retain customers. Leads team members to pursue sales opportunities in new or growing markets. Applies advanced knowledge to build and leverage relationships with brokers, channels, and customers to demonstrate value and build commitment. Leads the delivery of plan design, quote, and Request for Proposal (RFP). Monitors account performance to identify and mitigate potential issues. Leads across teams to address customer needs in alignment with KP vision and values. Leads efforts to address service failure trends, and develops strategies to better serve customers and fulfill KP mission. Leads teams to execute on cross-sell and up-sell opportunities with existing customers.
Essential Responsibilities:
+ Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units. Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.
+ Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies. Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate. Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.
+ Contributes to a positive customer experience by: leading the team to develop highly complex strategies for increasing sales channels and building customer commitment for long-term success and growth; leading the team to apply highly complex strategies to meet customer needs, and provide solutions linking KP mission, vision and values, key quality measures, key care management initiatives, and long-term services initiatives; leading the team to respond to, encourage, and educate customers, brokers, and consultants about added services and product enhancements in highly complex situations; and leading the team to utilize reports of failure service failure trends or process improvement opportunities to develop highly complex strategies to better meet customer needs in the long-term.
+ Facilitates the enrollment and implementation process by: leading the team to win new and retain current customers at local and regional enrollment meetings; leading the team to apply highly complex, long-term strategies for assessing and meeting customer needs during the membership enrollment and implementation process; and managing teams across functions and/or organizations in the overall implementation or renewal process of health plan membership, including research, presentation, preparation, reporting and training coordination.
+ Contributes to the development of sales strategy by: leading the development of long-term plans for new products, benefits offerings, or pricing models to address customer needs; leading the analysis of industry trends, and competitor products, offerings, and pricing models to provide lessons learned and strategic recommendations across functions and/or organizations; leading the team to refine and execute a account plan to meet highly challenging business objectives for membership, revenue and margin; leading the team to utilize performance trends to develop advanced account strategy and identify and resolve potential issues; and working with leadership to obtain marketing and technical resources to achieve account plan objectives.
+ Contributes to sales goal attainment by: leading the team to develop and implement highly complex long-term strategies to grow customer base to new or growing markets; leading the team to develop and adopt innovative applications of the prospect database and targeted prospect profiles to drive strategic planning; leading across teams and/or functions to collaborate on and deliver product and plan design, quote, and Request for Proposal (RFP); leading the team to provide highly complex formal recommendations to inform long-term forecasting and pricing; and leading the team to apply highly complex strategies to increase cross-sell and up-sell opportunities.
Minimum Qualifications:
+ Minimum five (5) years of experience in group health care benefits sales, account management, and/or implementation, or a directly related field.
+ Minimum five (5) years of experience in a leadership role with or without direct reports.
+ Bachelors degree in Marketing, Finance, Business Administration, or related degree AND seven (7) years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum ten (10) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field.
+ Accident and Health Insurance License (California) within 3 months of hire
Additional Requirements:
+ Knowledge, Skills, and Abilities (KSAs): Negotiation; Business Planning; Business Process Improvement; Compliance Management; Health Care Policy; Creativity; Benefits/Services; Benefits/Services Presentations; Interpersonal Skills; Brand Strategy; Commercial Marketing; Market Research; Marketing; Product Performance; Business Development; Clinical Selling Expertise; Product Strategy; Sales Operations; Sales Performance Data; Sales/ Partnership Strategy and Techniques; Goal Setting; Member Service; Event Planning; Data Entry; Sales Opportunity Orchestration
COMPANY: KAISER
TITLE: Senior Manager, Sales & Account Management
LOCATION: Pasadena, California
REQNUMBER: 1367377
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
Specialist, Central Support Account Management

Posted 2 days ago
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Become a Specialist, Central Support Account Management at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll support Account Management in the Customer Solutions Division, who are responsible for serving assigned Business Customer accounts. The position assists Account Managers and Customers resolve a broad range of customer care issues that include Billing, Credit, data in SAP, Electric Transportation and special project work in support of account management activities and SCE's strategic goals.
As a Specialist, Central Support Account Management your work will help power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
**Responsibilities**
+ Acts as one of point of contact for resolving customer issues, monitor customer claims, and facilitate customer negotiations
+ Contributes to the development of sales strategies by providing the customer's current business and long-term plans
+ Assists in building and maintaining strong relationships between the company and many of its largest industrial, governmental, and commercial customers
+ Provides service excellence by interfacing directly with Customers and internal resources to handle customer inquiries and routine issues on a regular basis
+ Identifies and resolves customer issues, often without an established precedent, typically having a potential for minor impact to the company
+ Supports the creation and maintenance of records, logs, documents, and files for use in communications to key customers, tracking, and monitoring customer care activities
+ Gathers, documents, researches and analyzes data and information using a variety of sources
+ Supports the preparation of proposals with key customers
+ A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
**Minimum Qualifications**
+ Three or more years of experience in account management.
Preferred Qualifications
+ Three years of experience providing customer care or customer support services.
+ Three years of experience analyzing data, with the ability to accurately analyze information and make sound decisions.
+ Energy industry experience: preferably in the areas of project management, operational policies, procedures, and practices.
+ Experience in SCE's Billing.
+ Experience using SAP or similar enterprise software.
+ Experience in a fast-paced customer service-oriented environment.
+ Experience in creating and editing reports.
+ Experience in the utility industry or other regulated industries.
+ Strong oral and written communication skills; be customer-centric to understand and appropriately respond to internal and external client's business needs, and interface effectively and/or collaborate with others.
+ Ability to take initiative and accountability for accuracy of information and for achieving results.
+ Ability to effectively multitask and meet set service levels.
Additional Information
+ This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days? Unless otherwise noted, employees are required to work and reside in the state of California? Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs
+ Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
+ Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
+ The primary work location for this position is Irwindale. However, the successful candidate may also be asked to work for an extended amount of time in the field.
+ Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at ( .
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Specialist, Central Support Account Management

Posted 2 days ago
Job Viewed
Job Description
Become a Specialist, Central Support Account Management at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll support Account Management in the Customer Solutions Division, who are responsible for serving assigned Business Customer accounts. The position assists Account Managers and Customers resolve a broad range of customer care issues that include Billing, Credit, data in SAP, Electric Transportation and special project work in support of account management activities and SCE's strategic goals.
As a Specialist, Central Support Account Management your work will help power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
**Responsibilities**
+ Acts as one of point of contact for resolving customer issues, monitor customer claims, and facilitate customer negotiations
+ Contributes to the development of sales strategies by providing the customer's current business and long-term plans
+ Assists in building and maintaining strong relationships between the company and many of its largest industrial, governmental, and commercial customers
+ Provides service excellence by interfacing directly with Customers and internal resources to handle customer inquiries and routine issues on a regular basis
+ Identifies and resolves customer issues, often without an established precedent, typically having a potential for minor impact to the company
+ Supports the creation and maintenance of records, logs, documents, and files for use in communications to key customers, tracking, and monitoring customer care activities
+ Gathers, documents, researches and analyzes data and information using a variety of sources
+ Supports the preparation of proposals with key customers
+ A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
**Minimum Qualifications**
+ Three or more years of experience in account management.
Preferred Qualifications
+ Three years of experience providing customer care or customer support services.
+ Three years of experience analyzing data, with the ability to accurately analyze information and make sound decisions.
+ Energy industry experience: preferably in the areas of project management, operational policies, procedures, and practices.
+ Experience in SCE's Billing.
+ Experience using SAP or similar enterprise software.
+ Experience in a fast-paced customer service-oriented environment.
+ Experience in creating and editing reports.
+ Experience in the utility industry or other regulated industries.
+ Strong oral and written communication skills; be customer-centric to understand and appropriately respond to internal and external client's business needs, and interface effectively and/or collaborate with others.
+ Ability to take initiative and accountability for accuracy of information and for achieving results.
+ Ability to effectively multitask and meet set service levels.
Additional Information
+ This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days? Unless otherwise noted, employees are required to work and reside in the state of California? Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
+ Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
+ Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
+ The primary work location for this position is Irwindale. However, the successful candidate may also be asked to work for an extended amount of time in the field.
+ Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at ( .
Specialist, Central Support Account Management

Posted 2 days ago
Job Viewed
Job Description
Become a Specialist, Central Support Account Management at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll support Account Management in the Customer Solutions Division, who are responsible for serving assigned Business Customer accounts. The position assists Account Managers and Customers resolve a broad range of customer care issues that include Billing, Credit, data in SAP, Electric Transportation and special project work in support of account management activities and SCE's strategic goals.
As a Specialist, Central Support Account Management your work will help power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
**Responsibilities**
+ Acts as one of point of contact for resolving customer issues, monitor customer claims, and facilitate customer negotiations
+ Contributes to the development of sales strategies by providing the customer's current business and long-term plans
+ Assists in building and maintaining strong relationships between the company and many of its largest industrial, governmental, and commercial customers
+ Provides service excellence by interfacing directly with Customers and internal resources to handle customer inquiries and routine issues on a regular basis
+ Identifies and resolves customer issues, often without an established precedent, typically having a potential for minor impact to the company
+ Supports the creation and maintenance of records, logs, documents, and files for use in communications to key customers, tracking, and monitoring customer care activities
+ Gathers, documents, researches and analyzes data and information using a variety of sources
+ Supports the preparation of proposals with key customers
+ A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
**Minimum Qualifications**
+ Three or more years of experience in account management.
Preferred Qualifications
+ Three years of experience providing customer care or customer support services.
+ Three years of experience analyzing data, with the ability to accurately analyze information and make sound decisions.
+ Energy industry experience: preferably in the areas of project management, operational policies, procedures, and practices.
+ Experience in SCE's Billing.
+ Experience using SAP or similar enterprise software.
+ Experience in a fast-paced customer service-oriented environment.
+ Experience in creating and editing reports.
+ Experience in the utility industry or other regulated industries.
+ Strong oral and written communication skills; be customer-centric to understand and appropriately respond to internal and external client's business needs, and interface effectively and/or collaborate with others.
+ Ability to take initiative and accountability for accuracy of information and for achieving results.
+ Ability to effectively multitask and meet set service levels.
Additional Information
+ This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days? Unless otherwise noted, employees are required to work and reside in the state of California? Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
+ Visit our Candidate Resource ( page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
+ Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
+ The primary work location for this position is Irwindale. However, the successful candidate may also be asked to work for an extended amount of time in the field.
+ Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at ( .