69 Quality Control jobs in Houston

Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Assist the Quality processors in resolving questions concerning audits and Quality processes

- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments

- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met

- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor

- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe

- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs

- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:

- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.

Additional Requirements as per contract/client:

- Student Loan and Department of Education experience preferred

- Previous Quality Assurance experienced preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 3 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.94

Maximum Salary

$

33.35

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This is a Limited Service position . This position is temporary and is expected to last approximately 6 months.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

- Minimum 3 years of related experience required.

- Accurate data entry skills.

- Proficient in the use of Microsoft Office products.

- Excellent organizational, written, and verbal communication skills.

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

- Ability to work as a team member, as well as independently.

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.

Additional Requirements Per Client:

- Department of Education and FSA experience preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps or higher required (you can test this by going to Private work area and adequate power source

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

ABOUT THE ROLE


To obtain and monitor, by chemical and physical tests, representative samples from the Production Department of raw materials, feed, clinker and cement, and advise them of adjustments to ensure a quality product with a minimum of variations.

WHAT YOULL BE DOING

• Analyze raw mix with X-ray, wet or physical analysis and instruct Raw Grind on change, and assist in solving any problems.


• Monitor clinker production with X-ray or wet analysis and insure quality clinker used in cement production.


• Monitor cement production with X-ray, wet or physical analyses and oversee adjustments to proportions, admixtures, fineness and air content, assist in solving any problems.


• Record accurately and timely, data for use by management and other departments.


• Perform complete ASTM chemical and physical test on daily composite samples to insure product meets strict plant standards.


• Perform periodic calibration and preventive maintenance checks on all equipment and maintain chemical solutions.


• Run proficiency samples against other labs.


• Take inventories of gypsum and admixtures.


• Perform microscopic evaluation of cement and clinker.


• Run heat content on calorimeter.

• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.


• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

• Competitive salary


• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings


• Medical, Dental, Disability and Life Insurance


• Holistic Health & Well-being programs


• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care


• Vision and other Voluntary benefits and discounts


• Paid time off & paid holidays


• Paid Parental Leave (maternity & paternity)


• Educational Assistance Program


• Dress for your day

• Perform incoming inspections on purchased parts, subassemblies, and finished products to ensure compliance with engineering drawings and customer standards.
• Review Material Test Reports (MTR) and Certificates of Conformance (CofC) against relevant standards.
• Analyze Non-Conformance Reports (NCR) to identify trends and generate Corrective Action Reports (CAR) as needed.
• Create Non-Conformance Reports and other departmental reports as assigned.
• Evaluate issues and make initial recommendations for corrective actions to supervisors.
• Investigate failures to determine root causes and propose remedial actions.

• Minimum of four years' experience in quality control within the industrial manufacturing sector.
• Experience with Positive Material Identification (PMI) preferred.
• Proficient in computerized record-keeping and standard software applications.
• Strong written and verbal communication skills.
• Skilled in using and calibrating precision measuring equipment (e.g., micrometers, height gauges, calipers, dial indicators, bore gauges).
• Knowledge of ISO 9001:2008/2015 and API standards.
• Ability to analyze and determine the best inspection methods for product conformity.
• Proficient in interpreting engineering drawings and understanding Geometric Dimensioning and Tolerancing (GD&T).
• Experience with Coordinate Measuring Machines (CMM).
• Ability to manage multiple tasks in a fast-paced environment while meeting delivery requirements.
• High School Diploma or equivalent required.

• Must have 20/20 vision (correctable) without color blindness.
• Ability to lift up to 20 pounds.

• Career Growth: We offer numerous opportunities for advancement within the organization.
• Comprehensive Benefits: Enjoy benefits such as:
  • Life, medical, dental, and vision insurance
  • Paid holidays and vacation
  • 401(k) plan with matching contributions
• Healthy Work Environment: We provide a smoke-free, drug-free workplace to ensure a safe and productive atmosphere.

About Us:Panelmatic, Inc. was founded in 1957 in Youngstown, OH to serve manufacturing industries with the design and build of custom electrical, instrument, and pneumatic control panels. Our business has sufficiently grown over the years to support expansion for our clients. We have produced control packages for many of America's top corporations in the chemical, environmental, food, pulp and paper, rubber, petroleum, pharmaceutical, glass, metals, and utility industries. We also deliver equipment for use worldwide. Our rigorous methodology assures compliance with domestic and international standards. We can meet the needs of our diverse clientele from start to finish through sales, design, fabrication, testing, and delivery.Since 1957, we have been known for our high-quality, custom-built control packages, our comprehensive service, and our technological and manufacturing expertise. This expertise assures you of our ability to handle the largest and most complex packages quickly and efficiently.Job Summary:Panelmatic is seeking a detail-oriented experienced Quality Control Inspector. In this role, you'll play a key role in ensuring that all products meet our established requirements for reliability and workmanship, as well as other quality control program standards.Job Duties: Inspecting output samples using industry-appropriate methods, such as comparing to standards, measuring dimensions, and examining functionality, as well as electrical testing as required. Checking that the assembly or production line adheres to standards and procedures and complies with legal requirements Reviewing blueprints, electrical schematics, and specifications to compare to produced goods and generating an inspection report to document all deviations. Recording inspection results by completing reports, summarizing re-works and wastes, and inputting data into a quality database Assist in training the production team on quality control measures to improve product excellence Proposing improvements to the production process Monitoring the use of equipment to ensure it is safe and discard any that do not meet requirements Updating job knowledge by engaging in educational opportunities and regular training Keeping measurement equipment operating accurately by following calibration requirements and calling for repairs Reading and interpreting engineering drawings and electrical schematics. Comprehension and operation of basic electrical measuring equipment. Collecting and compiling statistical quality data Assisting in the development of test methods and inspection plans Determining the causes of product defects and reworks Verifying all equipment is calibrated correctly Understanding the functionality of basic electrical components for use in industrial electrical cabinets/panels. Coordination and Support of customers during the FAT process. RequirementsMinimum Qualifications: Associates degree required One year of experience with electrical inspection and testing required Good written and verbal communication skills required Excellent problem-solving and analytical skills required Keen attention to detail required Basic computer and math skills to calibrate and measure specifications required Ability to use measuring devices such as gauges, meters, calipers, and computers required In-depth understanding of company standards required Up-to-date knowledge of federal and industry standards, UL codes, and best practices required Understanding of target market and consumer needs required Blueprint and electrical schematic reading capabilities required Documentation and reporting skills required Teamwork and collaboration required Growth mindset with the ability to accept challenges required Ability to pass physical, drug, driving, and background check required Ability to physically push, pull, and lift 50lbs or more required Ability to sit, stand, and walk for four-plus hours at a time required Alignment with company core values required Preferred Qualifications: Two plus years of experience with electrical inspection and testing preferred A BS in Engineering or equivalent work experience preferred Experience in an ISO environment preferred Experience in Lean/Six sigma preferred BenefitsBenefits: Medical, dental, vision, HSA, term life, AD&D, STD, LTD 100% medical premium paid for by Panelmatic for the employee-only level medical coverage 80% paid for by Panelmatic and 20% paid for by the employee on all other level medical coverage (i.e. employee plus child, employee plus spouse, family) 401K and bonus Scholarships, educational reimbursement, paid volunteerism, and paid personal and professional development provided PTO and paid holidays provided Career advancement opportunities Competitive wages Family-friendly environment with average employee tenure above five years

MINIMUM 1 YEAR OF EXPERIENCE AS A QC INSPECTOR. Connect Staffing is looking for an experienced QC Inspector for a drilling equipment manufacturer company in North Houston, TXSchedule: Monday - Friday 5:00am-5:30pmRequirements of the QC Inspector:At least 1 year of related experience as a QC Inspector.Pass a drug screen, physical, and background check.Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.Knowledge of Word Processing software; Design software; Order processing systems; Manufacturing software and Database software.Ability to do basic math functions. Must be able to safely lift objects up to 25 lbs.Prior experience in roles such as a Quality Assurance Inspector, Quality Technician, Quality Control Technician, Quality Assurance Technician, or QA/QC Analysis a big plus!Benefits:Affordable health and dental plansReferral ProgramWeekly OTPotential to get hired as a full-time employee.Responsibilities of the QC Inspector: Inspect products for compliance with order specifications, legal requirements, and quality standards.Approve or reject products and document examination results.Perform precise measurements, including angles, radii, contours, and surface finishes, using various instruments.Test parts for hardness and verify accuracy of gauges and measuring tools.Prepare and maintain job tickets, labor cards, inspection reports, and related documentation.Ensure productivity standards are met while maintaining a clean and orderly work area.Follow all Good Manufacturing Practices (GMP), safety protocols, and ensure safety equipment is in use and operational.Interact professionally with team members to support a collaborative work environment.All candidates meeting the minimum requirements will receive an SMS invite to an AI-based interview. This interview helps us understand your qualifications and experience, and candidates who complete it will receive first consideration. Please expect a text message from ( within 30 minutes of submitting your application.See all our current openings and waitlists at jobs.connectstaffing.com !#CONHP

• Micrometers, calipers, Multimeter.
• Reading and interpretation of engineering drawings and specifications.
• Computer skills, including familiarity with Microsoft Word and Excel.
• Strong communication skills, both verbal and written.
• Experience in use of and/or programming of automated inspection tools, such as vision inspection systems.
• Experience working in an ISO 9001 manufacturing environment.

• High school diploma or equivalent (two years of college preferred)
• OR, 3 to 5 years' experience in a manufacturing environment as a quality control inspector/technician.
• (Required) IPC Certified Quality Inspector.