General information
Job Posting Title
Customer Service Representative (CSR) Tier 1
Date
Thursday, May 22, 2025
City
Boyers
State
PA
Country
United States
Working time
Full-time
19 Client Services jobs in Clarion
Customer Service Representative (CSR) Tier 1
16214 Clarion, Pennsylvania
Maximus
Posted 16 days ago
Job Viewed
Job Description
Description & Requirements
At Maximus, we’re proud to be celebrating our 50th year in business, with strong financial performance — including $1.4B in revenue this quarter and 15% growth in our Federal services group. We’ve also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024.
Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).
This project is currently in the bidding phase, and we’re eager to consider strong candidates who may be a great fit for this opportunity.
Why Join Maximus?
Becoming part of Maximus means joining a team that offers:
- Comprehensive benefits, including medical/dental/vision, paid time off, and more
- Opportunities for career advancement and professional development
- A collaborative, respectful work environment with supportive leadership and mentorship
This position would be full-time and onsite in Boyers, PA and strongly prefered an active Secret clearance.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Job-Specific Essential Duties and Responsibilities :
- Manage and communicate with Agency contacts and background investigators on case status and processing needs for scheduled cases.
- Reports to the Department head or Team Lead.
- Receive, analyze, comprehend and respond to information inquiries and service requests (SR) via telephone, emails, fax, postal mail and online/internet.
- Communicate missing case data/information to agencies.
- Prepare and send background investigation notices to agencies when applications don’t meet the requirements of federal guidelines.
Job-Specific Minimum Requirements:
- Active Secret clearance
- High School diploma or equivalent with 1-3 years of work-related experience
- Ability to go on-site to location within Boyers, PA
Job-Specific Preferred Skills & Experience:
- 1-2 years background investigation CSR experience
- Ability to work as part of a team
- Problem/situation analysis
- Detail oriented
- Ability to meet deadlines
- Attentiveness
#FEDDODBPS #techjobs #clearance
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
17.51
Maximum Salary
17.51
Apply Now
0
CUSTOMER SERVICE REPRESENTATIVE
16301 Oil City, Pennsylvania
Family Dollar
Posted 14 days ago
Job Viewed
Job Description
Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
View Now
1
CUSTOMER SERVICE REPRESENTATIVE
16301 Oil City, Pennsylvania
Family Dollar
Posted 14 days ago
Job Viewed
Job Description
Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
View Now
2
CUSTOMER SERVICE REPRESENTATIVE
15825 Brookville, Pennsylvania
Family Dollar
Posted 14 days ago
Job Viewed
Job Description
Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
View Now
3
CUSTOMER SERVICE REPRESENTATIVE
16028 East Brady, Pennsylvania
Family Dollar
Posted 14 days ago
Job Viewed
Job Description
Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
View Now
4
Plan Service Representative
19424 Oak Ridge, Pennsylvania
HUB International
Posted 14 days ago
Job Viewed
Job Description
When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 20,000 professionals in 750 offices across North America.
We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.
We currently have an opportunity for a **Plan Service Representative** .
As a Plan Service Representative, you will be responsible for managing a block of existing business while applying exceptional service standards resulting in strong retention.
This position will be responsible for retirement plan design, investment counseling, enrollment, educational seminars, compliance, and risk management of company-sponsored retirement plans.
**Responsibilities:**
+ Provide consulting and investment advisory services for a specified block of company-sponsored retirement plans
+ Work directly with Plan Sponsors to help them effectively manage their Retirement Plan and continually position/sell the value of our advisory services and relationship.
+ Assist in the selection, monitoring and replacement of investment options
+ Act as a liaison with Plan Vendors, regarding services and cost, to keep plans competitive overall.
+ Deliver compliance guidance as a fiduciary in accordance with ERISA and other regulations
+ Assist with participant enrollment, and scheduled participant education meetings.
+ Support efforts for conversion to new providers
+ Provide support and guidance for Mergers & Acquisition (M&A) and due diligence efforts
+ Manage Requests for Proposal (RFPs)
+ Identify and cross sell opportunities as client needs arise.
**Qualifications:**
+ Bachelor's degree from a four-year college or university and five or more years of related experience or the equivalent combination of education and experience.
+ Requires FINRA Series 6, 63, and 65 (or 7 and 66) along with applicable state licenses within 90 days of employment
+ Required experience in 401(k), 403(b), other Qualified and Non-Qualified Plans
+ Required experience in qualified retirement plan
+ Basic personal computer skills including Microsoft Word, Excel, PowerPoint and Outlook
+ Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
+ Ability to write reports, business correspondence, and procedures.
+ Ability to present information effectively and to respond to questions from groups of employees, managers, customers and the public.
+ Must be a team player and willing to be flexible in a growing company.
+ Obtain additional licensing and CE as needed to grow in the position. Ex. AIF
Department Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: Negligible
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program ( endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.
We currently have an opportunity for a **Plan Service Representative** .
As a Plan Service Representative, you will be responsible for managing a block of existing business while applying exceptional service standards resulting in strong retention.
This position will be responsible for retirement plan design, investment counseling, enrollment, educational seminars, compliance, and risk management of company-sponsored retirement plans.
**Responsibilities:**
+ Provide consulting and investment advisory services for a specified block of company-sponsored retirement plans
+ Work directly with Plan Sponsors to help them effectively manage their Retirement Plan and continually position/sell the value of our advisory services and relationship.
+ Assist in the selection, monitoring and replacement of investment options
+ Act as a liaison with Plan Vendors, regarding services and cost, to keep plans competitive overall.
+ Deliver compliance guidance as a fiduciary in accordance with ERISA and other regulations
+ Assist with participant enrollment, and scheduled participant education meetings.
+ Support efforts for conversion to new providers
+ Provide support and guidance for Mergers & Acquisition (M&A) and due diligence efforts
+ Manage Requests for Proposal (RFPs)
+ Identify and cross sell opportunities as client needs arise.
**Qualifications:**
+ Bachelor's degree from a four-year college or university and five or more years of related experience or the equivalent combination of education and experience.
+ Requires FINRA Series 6, 63, and 65 (or 7 and 66) along with applicable state licenses within 90 days of employment
+ Required experience in 401(k), 403(b), other Qualified and Non-Qualified Plans
+ Required experience in qualified retirement plan
+ Basic personal computer skills including Microsoft Word, Excel, PowerPoint and Outlook
+ Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
+ Ability to write reports, business correspondence, and procedures.
+ Ability to present information effectively and to respond to questions from groups of employees, managers, customers and the public.
+ Must be a team player and willing to be flexible in a growing company.
+ Obtain additional licensing and CE as needed to grow in the position. Ex. AIF
Department Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: Negligible
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program ( endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
View Now
5
Customer Service Representative (CSR) Tier 2
16214 Clarion, Pennsylvania
Maximus
Posted today
Job Viewed
Job Description
General information
Job Posting Title
Customer Service Representative (CSR) Tier 2
Date
Wednesday, July 2, 2025
City
Boyers
State
PA
Country
United States
Working time
Full-time
Description & Requirements
At Maximus, we’re proud to be celebrating our 50th year in business, with strong financial performance — including $1.4B in revenue this quarter and 15% growth in our Federal services group. We’ve also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024.
Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).
This project is currently in the bidding phase, and we’re eager to consider strong candidates who may be a great fit for this opportunity.
Why Join Maximus?
Becoming part of Maximus means joining a team that offers:
- Comprehensive benefits, including medical/dental/vision, paid time off, and more
- Opportunities for career advancement and professional development
- A collaborative, respectful work environment with supportive leadership and mentorship
This position is full-time and onsite in Boyers, PA, and Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Job-Specific Essential Duties and Responsibilities:
- Manage and communicate with Agency contacts and background investigators on case status and processing needs for scheduled cases.
- Reports to the Department head or Team Lead.
- Receive, analyze, comprehend and respond to information inquiries and service requests (SR) via telephone, emails, fax, postal mail and online/internet.
- Communicate missing case data/information to agencies.
- Prepare and send background investigation notices to agencies when applications don’t meet the requirements of federal guidelines.
Job-Specific Minimum Requirements:
- Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process
- High School diploma or equivalent with 1-3 years of work-related experience
- Ability to go on-site to location within Boyers, PA
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Preferred Skills and Qualifications:
- Preferred but not required: 1-2 years background investigation CSR experience
- Ability to work as part of a team.
- Problem/situation analysis.
- Detail oriented.
- Ability to meet deadlines.
- Attentiveness.
#FEDDODBPS #techjobs #clearance #veteransPage
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
19.11
Maximum Salary
19.11
View Now
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6
Customer Service Representative (CSR) Tier 2
16301 Oil City, Pennsylvania
Maximus
Posted today
Job Viewed
Job Description
General information
Job Posting Title
Customer Service Representative (CSR) Tier 2
Date
Wednesday, July 2, 2025
City
Boyers
State
PA
Country
United States
Working time
Full-time
Description & Requirements
At Maximus, we’re proud to be celebrating our 50th year in business, with strong financial performance — including $1.4B in revenue this quarter and 15% growth in our Federal services group. We’ve also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024.
Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).
This project is currently in the bidding phase, and we’re eager to consider strong candidates who may be a great fit for this opportunity.
Why Join Maximus?
Becoming part of Maximus means joining a team that offers:
- Comprehensive benefits, including medical/dental/vision, paid time off, and more
- Opportunities for career advancement and professional development
- A collaborative, respectful work environment with supportive leadership and mentorship
This position is full-time and onsite in Boyers, PA, and Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Job-Specific Essential Duties and Responsibilities:
- Manage and communicate with Agency contacts and background investigators on case status and processing needs for scheduled cases.
- Reports to the Department head or Team Lead.
- Receive, analyze, comprehend and respond to information inquiries and service requests (SR) via telephone, emails, fax, postal mail and online/internet.
- Communicate missing case data/information to agencies.
- Prepare and send background investigation notices to agencies when applications don’t meet the requirements of federal guidelines.
Job-Specific Minimum Requirements:
- Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process
- High School diploma or equivalent with 1-3 years of work-related experience
- Ability to go on-site to location within Boyers, PA
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Preferred Skills and Qualifications:
- Preferred but not required: 1-2 years background investigation CSR experience
- Ability to work as part of a team.
- Problem/situation analysis.
- Detail oriented.
- Ability to meet deadlines.
- Attentiveness.
#FEDDODBPS #techjobs #clearance #veteransPage
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
19.11
Maximum Salary
19.11
View Now
7
Customer Service Representative (CSR) Tier 1
16214 Clarion, Pennsylvania
Maximus
Posted today
Job Viewed
Job Description
General information
Job Posting Title
Customer Service Representative (CSR) Tier 1
Date
Wednesday, July 2, 2025
City
Boyers
State
PA
Country
United States
Working time
Full-time
Description & Requirements
At Maximus, we’re proud to be celebrating our 50th year in business, with strong financial performance — including $1.4B in revenue this quarter and 15% growth in our Federal services group. We’ve also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024.
Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).
This project is currently in the bidding phase, and we’re eager to consider strong candidates who may be a great fit for this opportunity.
Why Join Maximus?
Becoming part of Maximus means joining a team that offers:
- Comprehensive benefits, including medical/dental/vision, paid time off, and more
- Opportunities for career advancement and professional development
- A collaborative, respectful work environment with supportive leadership and mentorship
This position is full-time and onsite in Boyers, PA, and Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Job-Specific Essential Duties and Responsibilities :
- Manage and communicate with Agency contacts and background investigators on case status and processing needs for scheduled cases.
- Reports to the Department head or Team Lead.
- Receive, analyze, comprehend and respond to information inquiries and service requests (SR) via telephone, emails, fax, postal mail and online/internet.
- Communicate missing case data/information to agencies.
- Prepare and send background investigation notices to agencies when applications don’t meet the requirements of federal guidelines.
Job-Specific Minimum Requirements:
- Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process
- High School diploma or equivalent with 1-3 years of work-related experience
- Ability to go on-site to location within Boyers, PA
Job-Specific Preferred Skills & Experience:
- 1-2 years background investigation CSR experience
- Ability to work as part of a team
- Problem/situation analysis
- Detail oriented
- Ability to meet deadlines
- Attentiveness
#FEDDODBPS #techjobs #clearance #veteransPage
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
17.51
Maximum Salary
17.51
View Now
8
Customer Service Representative (CSR) Tier 3
16214 Clarion, Pennsylvania
Maximus
Posted today
Job Viewed
Job Description
General information
Job Posting Title
Customer Service Representative (CSR) Tier 3
Date
Wednesday, July 2, 2025
City
Boyers
State
PA
Country
United States
Working time
Full-time
Description & Requirements
At Maximus, we’re proud to be celebrating our 50th year in business, with strong financial performance — including $1.4B in revenue this quarter and 15% growth in our Federal services group. We’ve also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024.
Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).
This project is currently in the bidding phase, and we’re eager to consider strong candidates who may be a great fit for this opportunity.
Why Join Maximus?
Becoming part of Maximus means joining a team that offers:
- Comprehensive benefits, including medical/dental/vision, paid time off, and more
- Opportunities for career advancement and professional development
- A collaborative, respectful work environment with supportive leadership and mentorship
Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process.
Essential Duties and Responsibilities:
- Handles more complex customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May handle escalated and unresolved calls from less experienced representatives.
Job-Specific Essential Duties and Responsibilities:
- Manage and communicate with Agency contacts and background investigators on case status and processing needs for scheduled cases.
- Reports to the Department head or Team Lead.
- Receive, analyze, comprehend and respond to information inquiries and service requests (SR) via telephone, emails, fax, postal mail and online/internet.
- Communicate missing case data/information to agencies.
- Prepare and send background investigation notices to agencies when applications don’t meet the requirements of federal guidelines.
Job-Specific Minimum Requirements:
- Active Secret clearance is strongly preferred. If you do not already have one, you must be eligible and willing to go through the clearance process.
- High School diploma or equivalent with 1-3 years of work-related experience
- Ability to go on-site to location within Boyers, PA
Minimum Requirements
- High School diploma or equivalent with 12 months of customer service experience.
- May have additional training or education in area of specialization.
Job-Specific Preferred Skills & Experience:
- 1+ years background investigation CSR experience
- Ability to work as part of a team
- Problem/situation analysis
- Detail oriented
- Ability to meet deadlines
- Attentiveness
#FEDDODBPS #techjobs #clearance #LI-Onsite
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
21.45
Maximum Salary
21.45
View Now
9