What Jobs are available for Service Representative in the United States?

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

We are looking for a Customer Service Representative to manage customer inquiries, resolve complaints, and provide information about our products and services. The ideal candidate will be patient, empathetic, and passionate about helping people, ensuring every customer has a positive experience with our company.

 Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or social media.

• Provide accurate information about products, services, and policies.

• Handle and resolve customer complaints efficiently and professionally.

• Process orders, forms,applications, and requests.

• Maintain customer records and update account information as needed.

• Follow up with customers to ensure satisfaction and issue resolution.

• Collaborate with other departments to resolve complex customer issues.

• Identify opportunities to upsell or cross-sell products and services.

• Meet performance targets such as response time, customer satisfaction, and call handling metrics.

Qualifications & Skills:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in a customer service or support role.

• Excellent communication and interpersonal skills.

• Strong problem-solving and multitasking abilities.

• Proficiency in using CRM software and Microsoft Office tools.

• Ability to work under pressure and manage time effectively.

• Positive attitude, patience, and empathy toward customers.

About the Company:

Baskin-Robbins Inc is one of the world’s most loved ice cream brands, famous for its 31 flavors and commitment to creating joyful experiences for customers. With stores across Canada and globally, we pride ourselves on delivering not just ice cream, but happiness, one scoop at a time. We value our employees and believe that happy, motivated team members create the best customer experiences.

Job Title: Customer Care Representative

Location: Remote

Reports To: Customer Care Manager

Job Summary:

We are seeking a dedicated and friendly Customer Care Representative to join our team. This role involves providing exceptional support to our customers via phone, email, and live chat. You will be responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries in a timely and professional manner.
• Troubleshoot and resolve product or service issues, offering solutions to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Provide product information and assist with order tracking, returns, and exchanges.
• Escalate complex issues to the appropriate department as needed.
• Contribute to team goals and actively participate in improving customer care processes.
  

Qualifications:

• Excellent communication and problem-solving skills.
• Ability to multitask and handle a high volume of inquiries.
• Previous customer service experience is a plus.
• Proficient in Microsoft Office and CRM software.

We are seeking a dedicated and reliable Customer Service Representative to join our growing team. In this role, you will serve as the first point of contact for customers, assisting them with inquiries, product information, and issue resolution in a professional and timely manner. The ideal candidate should have excellent communication skills, a positive attitude, and a genuine passion for helping others.

Your key responsibilities will include answering phone calls, responding to emails and chat messages, processing orders, and maintaining accurate customer records. You will also handle customer complaints, provide solutions, and follow up to ensure complete satisfaction. Collaboration with other departments will be essential to resolve complex issues and improve overall service quality.

To succeed in this position, you should be detail-oriented, organized, and comfortable using computers and various communication tools. Prior experience in customer service is preferred, but we are willing to train motivated individuals who are eager to learn and grow with our company.

Core Responsibilities

**Inbound & Outbound Communication**
Manage all customer touchpoints including phone calls, emails, live chat, and social media channels with professionalism and efficiency. Maintain accurate records of all customer interactions within company systems.

**Order & Shipment Support**
Provide comprehensive assistance with order placement, shipment tracking, delivery coordination, and address modifications. Resolve issues related to shipment delays, damaged goods, and product returns in a timely and effective manner.

**Problem Resolution**
Conduct thorough investigations of customer complaints, identify underlying causes, and implement appropriate solutions. Ensure customer satisfaction through proactive follow-up and maintain detailed documentation of resolution procedures.

**Account Management**
Maintain current customer profiles, process billing inquiries, and manage credit note requests within the Enterprise Resource Planning (ERP) system with accuracy and attention to detail.

**Process Improvement**
Contribute to continuous service enhancement by recommending procedural improvements, updating FAQ resources and knowledge bases, and providing actionable feedback to operations teams.

**Performance Metrics**
Consistently achieve key performance indicators including average handling time, first-call resolution rates, customer satisfaction scores, and service level agreement compliance.

**Team Collaboration**
Partner effectively with logistics, finance, and IT departments to resolve cross-functional challenges. Actively participate in daily team meetings and professional development sessions.

# Required Qualifications & Skills

**Experience**
One to two years of customer service experience in logistics, e-commerce, or related industries preferred. Recent graduates with exceptional communication abilities are encouraged to apply.

**Technical Proficiency**
Demonstrated competency in CRM platforms (such as Salesforce or HubSpot), ticketing systems, and Microsoft Office Suite. Familiarity with logistics operations is advantageous.

**Language Requirements**
Fluency in written and spoken English is essential. Proficiency in additional Nigerian languages is highly valued.

**Core Competencies**
Exceptional active listening skills, empathy, analytical problem-solving abilities, and conflict resolution expertise. Ability to perform effectively under pressure while maintaining a collaborative team approach.

# Compensation & Benefits

- Competitive base salary with quarterly performance-based incentives
- Comprehensive health, dental, and vision insurance coverage
- Structured onboarding program with continuous professional development opportunities
- Collaborative, growth-focused workplace culture with clearly defined advancement pathways

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.