79 Office Assistant jobs in Cambridge

**Job Type:** Regular **Time Type:** Full time **Work Shift:** Day (United States of America) **FLSA Status:** Non-Exempt **When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** Provides administrative support to clinical practices and providers in their clinical practice, academic, research and administrative roles. Facilitates patient care through patient communication and scheduling. **Job Description:** **Primary Responsibilities:** 1. Answers and screens telephone calls. Takes accurate messages or directs the call to the appropriate person. Greets and directs patients, families, visitors, and staff. Responds to requests in a timely manner and provides clear, accurate information within the scope of knowledge and authority. 2. Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed. 3. Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary. 4. Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to the protocol to billing staff. Reconciles collections at the end of the business day per established protocol. 5. Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or other documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports. 6. Actively assists and supports licensed practitioners by queuing prescriptions for renewal. 7. Organizes and maintains files of correspondence and records. Follows up on pending matters. Recommends changes in office processes and procedures to improve efficiency and service 8. Monitors and maintains standard office equipment and supply inventory. **Required Qualifications:** High School diploma or GED required. 0-1 years?related work experience required. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. **Preferred Qualifications:** Healthcare experience. **Competencies:** **Decision Making:?** Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision. **Problem Solving:?** Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements. **Independence of Action:?** Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager. **Written Communications:** ?Ability to communicate clearly and effectively in written English with internal and external customers. **Oral Communications:** ?Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. **Knowledge:** ?Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. **Team Work** **:** ?Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. **Customer Service:** ?Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. **Social/Environmental Requirements:** 1. Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. 2. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. 3. No substantial exposure to adverse environmental conditions 4. Health Care Status:?Facilitates patient care **Sensory Requirements:** Close work (paperwork, visual examination),?Monitor Use,?Visual monotony,?Visual clarity <3 feet,?Conversation,?Telephone. **Physical Requirements:** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time With walking and standing required only occasionally. This job requires constant?sitting,?Keyboard use,?Endurance-working up to 3-4 hours without a break, frequent?Power Grasping using one hand. There may be occasional?Fine Manipulation using one hand. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**

Our client, a growing healthcare company in Waltham is seeking a Part-Time Project Assistant to join their team onsite. This role supports a fast-paced operation focused on senior care through technology and personal service. The position is part-time, Monday through Friday from 10 AM to 2 PM, for a minimum duration of four months, with a pay rate of $23/hour. Qualified and interested candidates are encouraged to apply today for immediate consideration.

Job Responsibilities: Manage shipment of tablets, materials, and supplies Coordinate shipping room organization and inventory safety Maintain and track device inventory Analyze shipping issues and prepare monthly logistics reports Activate/deactivate service and manage equipment licenses and charges Collaborate with Technology team on equipment configuration Partner with internal teams to align on training and clinical goals Ensure compliance with company standards and regulations

Candidate Qualifications: Detail-oriented with accurate data entry skills Strong interest in technology and willingness to learn Ability to work independently and collaboratively Previous experience managing inventory and equipment Clear and effective communication skills 1+ years of experience in technology, healthcare, or customer service Experience in Google Workspace and Mobile Device Management a plus

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

Who we are looking for

This position supports State Street’s Alternative Investment Solutions (AIS) business and reports to the AIS PMO team supporting various strategic programs and initiatives across AIS. This position will provide the candidate exposure across all AIS business lines as well as a strong foundation in project management and a potential career path in program strategy and execution. The core responsibility will be assisting with project management activities such as maintaining project plans, migration flight plans, risk logs, action item trackers, etc. to drive results and transformation. Project types may involve client conversions and initiatives, operating model transformations, technology upgrades, offshore transitions, regulatory initiatives, and any other strategic projects where the business may need strong project management.

What you will be responsible for

• Support AIS Project Management Office (PMO) activities through the management of project artifacts, including managing, tracking and reporting on projects and program functions to drive successful execution. This includes preparing management reports, dashboards and presentations.

• Lead the end-to-end planning and management of small to medium projects and/or lead a work stream within larger strategic initiatives.

• Ensure that project requirements and mandates are fully scoped out and documented.

• Assess, identify, and mitigate the risk areas for each project activity and actively manage the risk.

• Interface and collaborate across key internal stakeholders (business, IT and project teams) and external parties, including clients, to deliver results and ensure consistent service delivery, appropriate client solutions and client satisfaction.

• Participate in mobilizing, organizing, and executing projects across the full breadth of AIS’s geographic markets and business lines.

• Facilitate working group sessions, as needed, to drive initiatives forward, including obtaining consensus and approval from all stakeholders.

• Support and work with the business leads to accomplish the project plan activities, including managing risks and issues as required.

• Support analysis on current and target state operating models, organizational designs, workflow and restructuring functions to determine optimal operating model strategy to drive the execution on target state models.

• Provide quantitative and qualitative analysis to inform strategic and transformation planning and decisions.

What we value

The candidate will have strong analytical, project/time management, documentation skills, excellent written and verbal communication skills, and solid working knowledge of financial markets. They will be required to work with a diverse group of individuals in all time zones including Business Sponsors, Executive Leadership, Business Users, IT stakeholders, Project Managers and Subject Matter Experts – internal and external to State Street.

Education & Preferred Qualifications

• Minimum 5+ years of business experience, preferably in financial markets, business analysis and project management.

• Bachelor’s degree in Business, Finance, Accounting or equivalent. Working on a master’s degree or CFA is a plus.

• Strong knowledge of project and systems development lifecycles; experience with more than one project type preferred.

• Strong communication skills both verbal and written to communicate across various levels of the organization.

• Ability to work under pressure and deliver on tight schedules.

• Ability to balance multiple projects simultaneously.

• Excellent MS Office Suite (PowerPoint, Excel and Word), SharePoint and Collaborate Community Sites skills.

• Highly motivated self-starter willing and able to learn a great deal of information in a short period of time.

• Ability to work independently or as a team member on projects of varying size and scope, including client-facing initiatives.

• Ability to quickly adapt to constantly changing requirements and business needs.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

$90,000 - $142,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Job Type

Full-time

Description

The Entwistle Company is seeking a detail-oriented and highly organized HR Administrative Assistant to build a long-term career in our collaborative and innovative environment.

In this role, you'll help deliver mission-critical components that support U.S. and allied defense , with your skills, creativity, and impact directly contributing to national and global security. We value talent, encourage innovation, and promote professional growth.

Ready to make a real difference? Join us.

Our Mission Statement

1. To be an essential provider of mission-critical defense components & systems, spanning air, land, sea and space, recognized for our specialized capabilities, quality and dependability.
2. To design, manufacture & build-to-print innovative and cost-effective products.
3. To help our DoD, Prime and Foreign Military customers and US warfighter succeed in their missions.

At The Entwistle Company, our values-Trust, Respect, Accountability, Collaboration, and Commitment-guide everything we do, from daily decisions to long-term strategy.

Key Responsibilities:

Data Tracking and Reporting

• Maintain and update spreadsheets for PTO balances, leave tracking, training completion, and certifications.
• Track, prepare, and distribute weekly labor and payroll-related reports.
• Support quarterly and annual data pulls for audits.
• Assis with HRIS and data clean-up projects to ensure system accuracy.

Follow-Up and Compliance Support

• Track and report follow up needs from supervisors and employees to HR staff. Assist with collecting missing documentation, overdue training, and timecard corrections.
• Send reminders for upcoming performance reviews and employee check-ins.
• Ensure timely collection of onboarding and offboarding paperwork, benefits forms, and compliance documents.
• Track safety committee action items and assist with follow up tasks.

Payroll and Benefits Support

• Assist with health insurance billing entry data and deduction tracking.
• Support open enrollment preparation and data entry for benefits elections.

Onboarding and Offboarding

• Assist as needed with onboarding packets and track completion of required forms.
• Assist as needed with offboarding documentation tracking.
• Perform reference checks as needed.

Training and Safety Program Tracking

• Maintain the training matrix, tracking upcoming and overdue training.
• Schedule safety trainings (forklift, CPR, etc.) and track completion.
• Participate in safety walks and document findings for reporting.

Success in This Role

Success in this position will be demonstrated by:

• Accurate and timely payroll-related entry and tracking.
• Up-to-date PTO and leave tracking that supervisors can trust.
• Organized, complete, and compliant onboarding/offboarding processes.
• A clean, up-to-date training matrix supporting operational readiness.
• Clear, proactive communication with HR, supervisors, and employees.

What We Offer:

• 401k - 4% match on 5% deferrals
• PTO - Up to 5 weeks
• Employer Paid Life Insurance
• Employer Paid Short-term Disability
• Employer provided Paid Family/Medical Leave
• Generous Health Insurance Coverage
• Dental Insurance AND Vision Insurance
• Safety Shoes & Glasses reimbursements
• Employee Appreciation Events

Requirements

• Associate's degree ?in Human Resources, Business Administration, or related field preferred, or equivalent experience.
• 1-3 years of HR or payroll administrative experience ?in a manufacturing or service environment.
• Strong attention to detail ?and organizational skills.
• Ability to handle confidential information with discretion.
• Proficient in Microsoft Excel and Google Sheets ?for reporting and tracking.
• Proficient in Microsoft Teams environment.

Related Military Job Codes:

We value military experience and recognize transferable skills. Candidates with the following military job codes or similar may have relevant experience for this position:

• Army MOS: 42A - Human Resources Specialist, 74D - CBRN Specialist
• Navy NEC: PS - Personnel Specialist, DC - Damage Controlman
• Air Force AFSC: 3F0X1 - Personnel, 1S0X1 - Safety Specialist
• Marine Corps MOS: 0111 - Administrative Specialist, 8011 - Basic Marine with Safety Duties

Competitive pay based on experience.

Salary Description

$22-24/hour

Accounts Payable - Administrative Assistant Office Support

Job Summary:

To maintain accounts payable material and purchase order records. This position provides office support for the District Office and performs administrative office support work, general office assistance functions and related work as required. Works cooperatively with district and school personnel. This role is an important part of district presentation and culture.

Organizational Relationship or Line of Authority:

Works under the supervision of the Director of Finance and Operations and Superintendent and Assistant Director of Finance and Operations

Work Year:

12 months

Hours are 8:30-4:00pm inclusive of a 30 minute unpaid lunch.

Bargaining Unit:

Marlborough School Administrative Office Support

Statement of Duties:

Accounts Payable Duties

• Enter invoices and purchase orders into the computer and maintain accounts payable records.
• Maintain vendor code list and code all purchase orders.
• Responsible for bi-monthly running of warrants, checks, and special
• Responsible for supervising other clerks in inputting accounts payable material into the computer and maintaining records.
• Maintain requisition file.
• Maintain accounting copy purchase orders or related electronic
• Send all vendor purchase orders and maintain vendor
• Check all requisitions for completeness.
• Encumber all purchase orders into the computer and maintaining encumbrance purchase order and receive order copies.
• Maintain budget account codes.
• Input into the computer approved invoices, checking budget account code and auditing for appropriate backup materials such as reimbursement original receipts.
• Create and maintain user access accounts for online ordering with WB Mason, Amazon, Office Depot and others as assigned.
• Work as a liaison between vendors, end and City Hall to resolve accounts payables issues.

Qualifications:

• High School Diploma
• 1-2 years' experience in basic accounting, bookkeeping, typing, and data/word
• Demonstrated knowledge and experience with diverse office technology and equipment, specifically database, spreadsheet and word processing.
• Knowledge of Aspen, as it relates to student information is a
• Must be able to work well with the public, staff and students with a variety of backgrounds.
• Ability to maintain
• Good customer service skills in dealing with the public and staff effectively.
• Must be able perform work quickly, efficiently and accurately.
• Good abilities with office practices, procedures and office
• Good basic skills in oral and written
• Must be a strong team player, able to collaborate well with
• Bilingual (Spanish or Portuguese) highly preferred
• Such alternatives to the above qualifications as the Superintendent may find appropriate and acceptable

An Equal Opportunity Employer

It is the policy of the Marlborough Public Schools not to discriminate on the basis of race, gender, religion, national origin, color, homelessness, sexual orientation, gender identity, age or disability in its education programs, services, activities, or employment practices.

Company Overview : Overdrive Interactive is a dynamic digital marketing agency located in Metro Boston. As a growing, Private Equity-backed agency, we are known for our exceptional culture and commitment to fostering professional growth. Our team is passionate, innovative, and dedicated to delivering outstanding results for our clients.

Position Overview : We are seeking a diligent and motivated Accounting Assistant / Office Clerk to join our team. This position offers ample opportunities for growth within a supportive and collaborative environment.

Key Responsibilities :

• Monthly Billing : Own the monthly billing process, communicate with Account Executives regarding client invoicing, and resolve any billing issues promptly.
• Audit Assistance : Support the accounting department with year-end audits, including our financial audit and SOC II audit.
• Ad Hoc Accounting Tasks : Perform additional accounting tasks as needed.
• Office Management : Manage office duties such as filing, purchasing supplies, answering phone calls, and handling other tasks as they arise.

Qualifications :

Experience : 1-5 years of related experience. Accounting experience is not mandatory but is a plus.

Skills : Strong organizational and communication skills, ability to multitask, and proficiency in Microsoft Office Suite.

Attributes : A proactive attitude, attention to detail, and a team-oriented mindset.

Why Overdrive Interactive? Join Overdrive Interactive and become part of a vibrant and growing agency where you can make a significant impact. Enjoy a positive workplace culture that values innovation, collaboration, and professional development.

If you are ready to take your career to the next level and thrive in a fast-paced, exciting environment, we encourage you to apply!

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Company Overview: Overdrive Interactive is a dynamic digital marketing agency located in Metro Boston. As a growing, Private Equity-backed agency, we are known for our exceptional culture and commitment to fostering professional growth. Our team is passionate, innovative, and dedicated to delivering outstanding results for our clients.

Position Overview: We are seeking a diligent and motivated Accounting Assistant / Office Clerk to join our team. This position offers ample opportunities for growth within a supportive and collaborative environment.

Key Responsibilities:

• Monthly Billing: Own the monthly billing process, communicate with Account Executives regarding client invoicing, and resolve any billing issues promptly.
• Audit Assistance: Support the accounting department with year-end audits, including our financial audit and SOC II audit.
• Ad Hoc Accounting Tasks: Perform additional accounting tasks as needed.
• Office Management: Manage office duties such as filing, purchasing supplies, answering phone calls, and handling other tasks as they arise.

Qualifications:

• Experience: 1-5 years of related experience. Accounting experience is not mandatory but is a plus.
• Skills: Strong organizational and communication skills, ability to multitask, and proficiency in Microsoft Office Suite.
• Attributes: A proactive attitude, attention to detail, and a team-oriented mindset.

Why Overdrive Interactive? Join Overdrive Interactive and become part of a vibrant and growing agency where you can make a significant impact. Enjoy a positive workplace culture that values innovation, collaboration, and professional development.

If you are ready to take your career to the next level and thrive in a fast-paced, exciting environment, we encourage you to apply!

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a **Assistant Dental Office Manager,** which at Aspen Dental we call an Operations Lead, you will have the opportunity to give back to communities and positively affect patients' lives.
**Job Type:** Full-time
**Salary:** $20 - $25/hour
**At Aspen Dental, we put You First. We offer:**
+ A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*
+ Career development and growth opportunities to support you at every stage of your career
+ A fun and supportive culture that encourages collaboration and innovation
+ Free Continuous Learning through TAG U
**How You'll Make a Difference**
As a **Supervisor,** you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an eight-week training program to succeed in your role.
+ Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
+ Work collaboratively with other members of the dental team to provide exceptional patient care
+ Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
+ Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team
+ Review data day to day to evaluate the impact on the practice
+ Oversee scheduling and confirming patient appointments
+ Verify insurance payment, collection, balance nightly deposits and credit card processing
+ Additional tasks assigned by the Manager
**Preferred Qualifications**
+ High school diploma or equivalent; college degree preferred
+ Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds
+ Demonstrate analytical thinking; place a premium on leveraging data
+ Organized and detail oriented
_Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization._
_*May vary by independently owned and operated Aspen Dental locations._
_ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability._

About Us

Only 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge. Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning for hourly associates. Monthly employee appreciation celebrations, family holiday gatherings, incentives for excellent customer service and discounted hotel stay rates. For those looking to stay fit, you can take advantage of our complimentary access to our WestinWORKOUT Fitness Studio. At the Westin Waltham, we take care of you so that you can take care of our guests!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities

• Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
• Implement company and franchise programs.
• Prepare forecasts and reports and assist in the development of the Rooms Division budget.
• Monitor and maintain the front office systems and equipment to ensure their optimum performance.
• Track guest satisfaction surveys and maximize usage of the guest response tracking system.
• Provide training for entry level associates and supervisors.
• Develop and implement controls for expense management.
• Utilize labor management tools to schedule and control labor costs.
• Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
• Communicate both verbally and in writing to provide clear direction to staff.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
• Maintain all front desk related equipment and a par stock of supplies.
• Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
• Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

Education and Experience:

• Minimum 1 year of front desk experience.
• High School diploma or equivalent required.
• Hotel experience preferred.

Knowledge, Skills and Abilities

• Proficient with PMS system and computer literacy a must.
• Advanced knowledge of brand's reward program.
• Able to handle cash and credit transactions.
• Maintain a professional appearance and manner at all times.
• Must possess thorough knowledge of all front office operations and individual job requirements.
• Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Able to manage multiple tasks at all times and have excellent organizational skills.
• General knowledge of local area attractions and transportation.
• Must be able to stand up for 4 or more hours at a time with or without reasonable accommodation.
• Able to observe and detect signs of emergency situations.
• Able to establish and maintain effective working relationships with associates and customers.
• Able to remain calm and alert during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation
Salary Range: $25.00 - $27.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.