690 Delivery Service jobs in District Heights

**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Service Delivery Manager supports our Managed Services Expert Support customers. The Service Delivery Manager is responsible for the day-to-day management of customer service delivery and ensuring a high level of customer satisfaction. They will provide the team with the support needed to work efficiently, meet their deadlines, and provide quality service.
**Responsibilities:**
_Include, but not limited to:_
+ May conduct regular team meetings to discuss progress and coach the team on managing customer interactions for improved service relationships.
+ Oversee servicedelivery operations, ensuring high-quality service and customer satisfaction through implementing and improving policies, standards, and procedures.
+ Establish relationships with key clients and stakeholders, and resolve client complaints effectively and timely.
+ Collaborate with internal departments to meet or exceed customer expectations, using feedback to enhance servicedelivery processes.
+ Ensure continuous improvement through analysis, reviews, automation, competence building, and organizational changes.
+ Provide advanced investigation and resolution of incidents, identify trends, and review tickets prior to escalation.
+ May assist in recruitment processes, maintaining the service catalog, and developing staff training plans to meet department goals.
+ Lead renewal discussions with customers and manage the renewal process through completion.
**External Qualifications:**
+ 2+ years working in a direct Customer support role - preferably in a global organization and with Microsoft services.
+ Bachelor's degree or equivalent knowledge and work experience.
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated experience in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions.
**Internal Qualifications:**
+ 2+ year(s) experience within SHI, with positive performance
+ 2+ years working in a direct Customer support role - preferably in a global organization and with Microsoft services.
+ Bachelor's degree or equivalent knowledge and work experience.
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated experience in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions.
**Required Skills:**
+ Intermediate technical knowledge and exceptional interpersonal skills.
+ Strong understanding of Microsoft Services core concepts
+ Exceptional written, verbal, and visual presentation skills
+ Ability to work with key stakeholders and executives across the business and seamlessly deliver results
+ A linear, logical thinking style with the ability to break down and solve difficult problems
+ Ability to give and receive constructive criticism
+ Excellent organizational skills and project/time management abilities
+ Demonstrated ability to navigate challenging customer interactions with professionalism and empathy
**Certifications:**
+ Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification within 2 months of hire is required.
+ Current Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification is preferred.
**Unique Requirements:**
+ Travel up to 10% annually. This travel will primarily be for customer meetings, events, and office.
The base salary for this position is $0,000 - 90,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 90,000 - 110,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

**About Us**
**Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.**
**Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees - all 6,000 of them.** **If you join our team, you'll enjoy:**
+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
+ **Continuous professional growth and leadership opportunities.**
+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**
+ **World-class facilities and the technology you need to thrive - in our offices or yours.**
**Job Summary**
The Service Delivery Manager supports our Managed Services Expert Support customers. The Service Delivery Manager is responsible for the day-to-day management of customer service delivery and ensuring a high level of customer satisfaction. They will provide the team with the support needed to work efficiently, meet their deadlines, and provide quality service.
**Responsibilities:**
_Include, but not limited to:_
+ May conduct regular team meetings to discuss progress and coach the team on managing customer interactions for improved service relationships.
+ Oversee servicedelivery operations, ensuring high-quality service and customer satisfaction through implementing and improving policies, standards, and procedures.
+ Establish relationships with key clients and stakeholders, and resolve client complaints effectively and timely.
+ Collaborate with internal departments to meet or exceed customer expectations, using feedback to enhance servicedelivery processes.
+ Ensure continuous improvement through analysis, reviews, automation, competence building, and organizational changes.
+ Provide advanced investigation and resolution of incidents, identify trends, and review tickets prior to escalation.
+ May assist in recruitment processes, maintaining the service catalog, and developing staff training plans to meet department goals.
+ Lead renewal discussions with customers and manage the renewal process through completion.
**External Qualifications:**
+ 2+ years working in a direct Customer support role - preferably in a global organization and with Microsoft services.
+ Bachelor's degree or equivalent knowledge and work experience.
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated experience in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions.
**Internal Qualifications:**
+ 2+ year(s) experience within SHI, with positive performance
+ 2+ years working in a direct Customer support role - preferably in a global organization and with Microsoft services.
+ Bachelor's degree or equivalent knowledge and work experience.
+ 2+ years of experience working with incident and request management processes, including Service Level Agreements
+ Demonstrated experience in creating and delivering business reviews and presentations for customers, including analysis of key performance metrics, identification of growth opportunities, and clear communication of value propositions.
**Required Skills:**
+ Intermediate technical knowledge and exceptional interpersonal skills.
+ Strong understanding of Microsoft Services core concepts
+ Exceptional written, verbal, and visual presentation skills
+ Ability to work with key stakeholders and executives across the business and seamlessly deliver results
+ A linear, logical thinking style with the ability to break down and solve difficult problems
+ Ability to give and receive constructive criticism
+ Excellent organizational skills and project/time management abilities
+ Demonstrated ability to navigate challenging customer interactions with professionalism and empathy
**Certifications:**
+ Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification within 2 months of hire is required.
+ Current Microsoft 365 Fundamentals, Azure Fundamentals certification, or any advanced Microsoft certification is preferred.
**Unique Requirements:**
+ Travel up to 10% annually. This travel will primarily be for customer meetings, events, and office.
The base salary for this position is $0,000 - 90,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are 90,000 - 110,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
VP, Compensation Delivery & Operations
Job Description
The, VP, Compensation Delivery & Operations role will lead the successful delivery of our compensation programs, including, base pay, annual incentive plans, stock plan, annual sales incentive (sip) administration to ensure service excellence. This role is responsible for the overall administration and operations of compensation programs at Mastercard, working closely with the rewards design team, external vendors, and internal Shared Service Center and P&C technology stakeholders, to optimize processes, manage risk, and deliver an exceptional employee experience.
Responsibilities
Ensure successful delivery of compensation programs globally, managing annual cycles, (mid-year and year-end), including base salary management and variable pay plans (base salary planning, annual bonus plans, equity plan and executive rewards)
Ensure operational excellence and optimal employee experience by identifying friction points and improving processes, in partnership with vendors and internal stakeholders
Staying abreast of global regulatory requirements and policy changes in the equity space, assessing implications on delivery practices, recommending and applying changes as needed to ensure compliance
Responsible for optimization and effectiveness of compensation platforms including the Compensation Administration System and Market Pricing Database.
Responsible for annual sales incentive compensation (SIP) administration
Collaboration with Total Rewards partners and People Business Partners to support delivery needs, including data and reporting and issues management
Monitors performance and manages risk associated with vendors, and contributes to evaluation and selection of new vendors
Interfaces with GBSC to ensure effectiveness of inquiry management and manages governance around escalation processes
Measures the service levels provided to employees and managers and focuses continuous improvement efforts in partnership with Total Rewards leaders
Liaises with payroll team and finance to ensure smooth execution of programs through clear accountability, workflows, and auditing of processes
Executes operating reviews for compensation delivery team, takes leadership role in service delivery guild, and contributes to culture building across the people operations and insights team
Motivates and develops the compensation delivery team to ensure optimal productivity, engagement, and capability to drive the future of the function
Ensures knowledge transfer and insights across team, to reduce operational risk and promote career development opportunities within and across People & Capability
Qualifications and Experience
Leadership experience in implementation and administration of compensation programs at a large global company
Strong working knowledge of rewards platforms, vendors, and industry best practices
Proven ability to set and execute on a vision and lead a global team in an HR function
Track record of working cross-functionally and collaboratively at all levels
Risk management capabilities and audit experience desirable
Key Competencies
Compensation subject matter expert with deep understanding of compensation systems and technology
Agile and high degree of initiative; effectively handles multiple demands with speed and accuracy
Attention to detail, ability to juggle competing priorities during heavy compensation cycles/processes
Excellent project management skills and operational data-driven mindset
Able to quickly establish trust and credibility across working teams COE, TR Partners, Shared Services.
Inspirational and empathetic leader; manages and mentors' team to execute goals and objectives.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
**Pay Ranges**

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.
**Job Description**
The Route Service Delivery Driver's primary responsibilities are to provide premium customer service to residential, commercial, and retail customers, accelerate growth through upselling, manage account information, and work safely. This role is highly interactive and requires the ability to safely operate a Commercial Motor Vehicle (CMV).
**Reporting Location:** Lanham, MD
**Pay:** $72,392 / year + customer tips
**Schedule:** Monday - Friday (Saturdays dependent on business needs)
**Start Time:** Between 6 am - 7 am until workload completed
**Benefits:** Medical, prescription, dental, vision, life, and disability insurance, 401(k) with match, company discounts, paid vacation, and much more! Employees are eligible for benefit election on day 1 of employment.
**Skills Required:**
+ **Safety Focus**
Operate a commercial vehicle in a safe and responsible manner, follow defined safe work practices, and complete DOT required documentation on a daily basis
Adhere to our safety policies which include the prohibited use of electronic devices while driving and reporting any on-the-job incidents or changes in driving status
+ **Service Orientation**
Be courteous, outgoing and always maintain a professional image
Meet each customer's individual preference by delivering the correct products to the right location during their scheduled day and timeframe
Maintain necessary delivery information on all accounts including cash and receipts
Find opportunities to maximize efficiencies and bring actionable solutions to leadership
Act as a team player by supporting the team with decisions and helping others when needed
Provide professional water dispenser cleaning services to customers while adhering to a strict quality process
+ **Selling Skills**
Adhere to pricing and promotion guidelines set forth by Primo Brands
Upsell additional products and services to existing customers and achieve monthly customer acquisition goals
**Qualifications**
**Requirements/Qualifications**
+ Ability to secure and/or maintain a CDL Class B with airbrake endorsement (for applicable CDL positions)
+ Primo Brands is a certified CDL provider and can assist you with obtaining your Class B CDL
+ High School Diploma, GED or equivalent work experience
+ Service-oriented with strong face-to-face sales skills
+ Ability to work independently, efficiently, and in different types of weather
+ Ability to effectively interact with customers in a variety of settings
+ Ability to lift and carry an average of 250+ units per day, each weighing up to 45 lbs., using product handling tools as appropriate, with or without a reasonable accommodation
+ Ability to climb in and out of a commercial vehicle on average 40-55 times per day
+ Ability to work an average 45-hour week or more, including variable start/end times
+ Ability to alternately sit, stand, push, pull and walk all day, with or without a reasonable accommodation
+ You must have the ability to obtain a DOT medical card for the purpose of working for Primo Brands
+ You must possess a clean driving record, which means: in the last 3 years, that you've only had 1 license, no driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents and in the last 3 years, no major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident.
+ Must be 21 years of age or older (DOT requirement)
Primo Brands' established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.
Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you need any assistance or accommodations due to a disability, please contact us at Primo Brands Human Resources ( )

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.
**Job Description**
The Route Service Delivery Driver's primary responsibilities are to provide premium customer service to residential, commercial, and retail customers, accelerate growth through upselling, manage account information, and work safely. This role is highly interactive and requires the ability to safely operate a Commercial Motor Vehicle (CMV).
**Reporting Location:** Lorton, VA
**Pay:** $66,500 / year + customer tips
**Schedule:** Monday - Friday (Saturdays dependent on business needs)
**Start Time:** Between 6 am - 7 am until workload completed
**Benefits:** Medical, prescription, dental, vision, life, and disability insurance, 401(k) with match, company discounts, paid vacation, and much more! Employees are eligible for benefit election on day 1 of employment.
**Skills Required:**
+ **Safety Focus**
Operate a commercial vehicle in a safe and responsible manner, follow defined safe work practices, and complete DOT required documentation on a daily basis
Adhere to our safety policies which include the prohibited use of electronic devices while driving and reporting any on-the-job incidents or changes in driving status
+ **Service Orientation**
Be courteous, outgoing and always maintain a professional image
Meet each customer's individual preference by delivering the correct products to the right location during their scheduled day and timeframe
Maintain necessary delivery information on all accounts including cash and receipts
Find opportunities to maximize efficiencies and bring actionable solutions to leadership
Act as a team player by supporting the team with decisions and helping others when needed
Provide professional water dispenser cleaning services to customers while adhering to a strict quality process
+ **Selling Skills**
Adhere to pricing and promotion guidelines set forth by Primo Brands
Upsell additional products and services to existing customers and achieve monthly customer acquisition goals
**Qualifications**
+ Ability to secure and/or maintain a CDL Class B with airbrake endorsement (for applicable CDL positions)
+ Primo Brands is a certified CDL provider and can assist you with obtaining your Class B CDL
+ High School Diploma, GED or equivalent work experience
+ Service-oriented with strong face-to-face sales skills
+ Ability to work independently, efficiently, and in different types of weather
+ Ability to effectively interact with customers in a variety of settings
+ Ability to lift and carry an average of 250+ units per day, each weighing up to 45 lbs., using product handling tools as appropriate, with or without a reasonable accommodation
+ Ability to climb in and out of a commercial vehicle on average 40-55 times per day
+ Ability to work an average 45-hour week or more, including variable start/end times
+ Ability to alternately sit, stand, push, pull and walk all day, with or without a reasonable accommodation
+ You must have the ability to obtain a DOT medical card for the purpose of working for Primo Brands
+ You must possess a clean driving record, which means: in the last 3 years, that you've only had 1 license, no driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents and in the last 3 years, no major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident.
+ Must be 21 years of age or older (DOT requirement)
Primo Brands' established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.
Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you need any assistance or accommodations due to a disability, please contact us at Primo Brands Human Resources ( )

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
**Job Posting Title**
Director of Service Delivery
**Job Description**
The Director Service Delivery is responsible for the strategic leadership and operational direction of Member Operations solutions related to interaction with Prime Therapeutics clients to understand their business needs. This position brings development suggestions and strategies on behalf of the client to the operations team, is the subject matter expert and the principal interface with the client in terms of Member Operations solutions, and oversees all operations initiatives and products delivered to the client to accomplish client program objectives. This role is responsible for partnering across Member Operations senior leadership, Client Engagement, and the Business Integration Teams to influence in a way that challenges process, improves results, and drives business outcomes.
**Responsibilities**
+ Lead the development and execution of service delivery, focusing on growth, client satisfaction and retention, as well as aligning department activity with Prime's overall corporate goals
+ Identify areas/potential projects where process redesign/improvement can significantly impact efficiency, quality, profitability, competitive position, and customer satisfaction, in partnership with the Process Improvement team
+ Develop and maintain an extended influence model that continuously challenges process, improves results, and drives business outcomes
+ Organize, plan and present new Member Operations services to clients and their members
+ Oversee all new Member Operations products and services with the client and ensure client and member satisfaction is achieved
+ Support clients by operating as the liaison for Member Operations Operational and Shared Services teams
+ Provide leadership, mentoring and personal growth and development opportunities to the Service Delivery and Operations team for select clients
+ Develop presentations and reports to be delivered directly to clients, in areas such as process improvement, customer compliments, successful interventions that improve client experience, concierge service performance, etc.
+ Participate in client meetings and operational meetings as needed to ensure understanding of client needs and explain Member Operations services
+ Other duties as assigned
**Education & Experience**
+ Bachelor's degree in business or related area of study, or equivalent combination of education and relevant work experience; HS diploma or GED is required
+ 8 years of work experience in health care industry or operations including 2 years of account or relationship management/client service delivery
+ 5 years of leadership/people management experience
+ Must be eligible to work in the United States without need for work visa or residency sponsorship
Must be eligible to work in the United States without the need for work visa or residency sponsorship.
**Additional Qualifications**
+ Skilled in data analytics and interpretation to enable making and communicating recommendations
+ Creative problem solving and negotiating skills to drive decisions
+ Capability to work effectively in a team-based organization, with the ability to collaborate cross-functionally and lead and motivate a team that does not necessarily report to this position
+ Demonstrated ability to focus on customer service while providing for quality assurance in client solutions
+ Ability to openly, positively and clearly communicate with a variety of constituents
**Preferred Qualifications**
+ Integrated health system or health plan experience
+ Medicare Part D and B experience
+ Call center or call center operations experience
**Physical Demands**
+ Ability to travel up to 25% of the time
+ Ability to work a flexible schedule including weekends, holidays, overtime, on-call, and shifts outside of Prime's core business hours of 9:00 am to 3:00 pm
+ Constantly required to sit, use hands to handle or feel, talk and hear
+ Frequently required to reach with hands and arms
+ Occasionally required to stand, walk and stoop, kneel, and crouch
+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.
_Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?_
_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._
_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._
Positions will be posted for a minimum of five consecutive workdays.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1. or email

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
**Job Posting Title**
Director of Service Delivery
**Job Description**
The Director Service Delivery is responsible for the strategic leadership and operational direction of Member Operations solutions related to interaction with Prime Therapeutics clients to understand their business needs. This position brings development suggestions and strategies on behalf of the client to the operations team, is the subject matter expert and the principal interface with the client in terms of Member Operations solutions, and oversees all operations initiatives and products delivered to the client to accomplish client program objectives. This role is responsible for partnering across Member Operations senior leadership, Client Engagement, and the Business Integration Teams to influence in a way that challenges process, improves results, and drives business outcomes.
**Responsibilities**
+ Lead the development and execution of service delivery, focusing on growth, client satisfaction and retention, as well as aligning department activity with Prime's overall corporate goals
+ Identify areas/potential projects where process redesign/improvement can significantly impact efficiency, quality, profitability, competitive position, and customer satisfaction, in partnership with the Process Improvement team
+ Develop and maintain an extended influence model that continuously challenges process, improves results, and drives business outcomes
+ Organize, plan and present new Member Operations services to clients and their members
+ Oversee all new Member Operations products and services with the client and ensure client and member satisfaction is achieved
+ Support clients by operating as the liaison for Member Operations Operational and Shared Services teams
+ Provide leadership, mentoring and personal growth and development opportunities to the Service Delivery and Operations team for select clients
+ Develop presentations and reports to be delivered directly to clients, in areas such as process improvement, customer compliments, successful interventions that improve client experience, concierge service performance, etc.
+ Participate in client meetings and operational meetings as needed to ensure understanding of client needs and explain Member Operations services
+ Other duties as assigned
**Education & Experience**
+ Bachelor's degree in business or related area of study, or equivalent combination of education and relevant work experience; HS diploma or GED is required
+ 8 years of work experience in health care industry or operations including 2 years of account or relationship management/client service delivery
+ 5 years of leadership/people management experience
+ Must be eligible to work in the United States without need for work visa or residency sponsorship
Must be eligible to work in the United States without the need for work visa or residency sponsorship.
**Additional Qualifications**
+ Skilled in data analytics and interpretation to enable making and communicating recommendations
+ Creative problem solving and negotiating skills to drive decisions
+ Capability to work effectively in a team-based organization, with the ability to collaborate cross-functionally and lead and motivate a team that does not necessarily report to this position
+ Demonstrated ability to focus on customer service while providing for quality assurance in client solutions
+ Ability to openly, positively and clearly communicate with a variety of constituents
**Preferred Qualifications**
+ Integrated health system or health plan experience
+ Medicare Part D and B experience
+ Call center or call center operations experience
**Physical Demands**
+ Ability to travel up to 25% of the time
+ Ability to work a flexible schedule including weekends, holidays, overtime, on-call, and shifts outside of Prime's core business hours of 9:00 am to 3:00 pm
+ Constantly required to sit, use hands to handle or feel, talk and hear
+ Frequently required to reach with hands and arms
+ Occasionally required to stand, walk and stoop, kneel, and crouch
+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.
_Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?_
_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._
_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._
Positions will be posted for a minimum of five consecutive workdays.
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Tyto Athene is searching for a forward-thinking and self-motivated Service Delivery Manager for Cybersecurity Services to lead an exciting and transformative program in support of our US Federal Government customers. This exciting role requires an appetite for learning, superior attention to detail, the ability to meet tight deadlines, great organizational skills, and the ability to work in a highly collaborative work environment. Business acumen in dealing with senior leaders within the Federal Government is important. You will connect with key business executives and technical leaders to develop long-term relationships and a strong customer portfolio. Your main function will be to liaise between customers and internal teams to ensure timely and successful delivery of our services according to customer needs.

Responsibilities:

• Lead an evaluation of a federal agency's information security program requirements, capability gaps, and opportunities for leveraging shared services to fill gaps
• Develop a shared service adoption roadmap and project schedule in coordination and collaboration with the provider’s subject matter experts
• Develop and manage the project plan and project team to support the timely completion of tasks, deliverables, and milestones
• Effectively prioritize and manage multiple projects and deadlines
• Project and workflow management, including delegation and action item tracking
• Proactively manage risks, issues, and scope changes effectively
• Help resolve blockers pertaining to both internal and external dependencies
• Organize and lead quarterly business review meetings to provide strategic and operational updates on service delivery accomplishments, challenges, and next steps
• Provide status updates (e.g., weekly issues, process improvement implementation updates, project status updates, program performance, and risks)
• Facilitate service delivery meetings and serve as the central point of contact for the shared service customer
• Prepare and present written communications, plans, reports, briefings, and background materials for a wide range of audiences, including federal senior executives
• Facilitate relationships to promote customer satisfaction and to sustain and expand business opportunities between the shared service provider and customer
• Develop strong relationships with executive managers and sponsors, and become a trusted advisor at multiple levels of management
• Ensure client-driven process updates and scope changes are learned and quickly applied by technical teams
• Identify creative solutions to resolve all client issues and escalations
• Create and maintain process documentation, ensuring that all process changes are documented in a timely manner
• Ensure the underlying processes for service execution, fulfillment, and delivery are operating effectively and efficiently
• Define and maintain quality standards based on client and internal standards and best practices
• Ensure that the team is consistently in compliance with our agreed-upon SLAs
• Identify process areas with opportunities for improvement and optimization
• Provide efficiency insights that can inform overall capacity planning
• Coordinate and manage initiatives and projects aimed at improving the services we provide to our customers – including environment availability and stability, system performance reviews, and improvements

Required:

• Bachelor's degree or equivalent combination of education and experience
• Minimum of four (4) years of consulting and/or industry experience. Can be Commercial or Federal, but Federal experience is preferred
• Client-facing experience, ideally in an Information Security-related field
• Relevant experience (at least 2) leading successful IT projects, preferably in the Federal Government
• Ability to clearly communicate project requirements, challenges, and opportunities
• Proven track record of successfully organizing, structuring, and creating cross-functional efforts, projects, and programs
• Proven continuous improvement analytical experience including strong project management and reporting capabilities.
• Ability to apply critical thought processes to develop, recommend and implement strategies and programs that address team objectives
• Ability to embrace ambiguity
• Ability to establish new or improving operational processes
• Excellent written and verbal communication skills
• Strong interpersonal skills and ability to effectively facilitate and communicate at all levels of the organization and across cross-functional teams in a matrix environment
• Capability to lead through influence across all levels of the organization
• Must be results-oriented, self-motivated, energetic, proactive, and a team player, with the ability to think conceptually and strategically
• Experienced in providing metrics inputs to various reporting decks, and communicating key performance indicators to stakeholders in support of business objectives
• PMP certification is preferred
• Previous experience with or strong knowledge of Cybersecurity or Security Operations centers (SOC), particularly in a managed services environment, is highly desired
• Previous experience with or strong knowledge of federal shared services is highly desired

Clearance: Active Secret Clearance required

Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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Position Type : Full Time

Salary Range : Undisclosed

Description

CORAS is seeking a VP-level operator to serve as our Chief of Delivery Opsa mission-focused internal execution lead who ensures that every internal project, initiative, and cross-functional improvement is scoped, scheduled, and delivered on time. This role is not customer-facingits about fixing the machine behind the machine.

You will be responsible for making sure we hit what we commit to, internally. Youll set schedules, run internal reviews, escalate blockers, and hold people accountable - clearly, constructively, and consistently.

Key Responsibilities:

• Execution Management
• Own the internal project schedule across engineering, product, ops, infrastructure, and AI teams
• Run a weekly internal Delivery Ops review
• Track commitments, call out slippage, and enforce accountability
• Cross-Team Orchestration
• Drive coordination across engineering, solution delivery, and internal GBT/LLM initiatives
• Ensure handoffs between teams dont drop
• Own outcomes for internal customersnot just plans
• Operational Maturity
• Systematize internal delivery rhythms (sprints, roadmap tracking, internal tooling launches, etc.)
• Implement light governance processes (commitments, blockers, resolutionsnot bureaucracy)
• Partner withthe President & CTOon org-wide visibility dashboards
• Cultural Enforcement
• Build a no-excuses execution culture
• Raise the bar for schedule discipline across every internal initiative
• Apply constructive pressure to move initiatives forward and elevate outcomes.

Qualifications:

• 812+ years in operational leadership roles (e.g., PMO, technical program management, internal ops)
• Experience in a high-growth SaaS or software company (GovTech / DoD preferred, not required)
• Exceptional ability to track, challenge, and deliver on cross-functional priorities
• Comfortable working directly with C-level leaders and enforcing deadlines with engineering and product
• Strong systems thinker: understands how org structures, workflows, and tooling intersect
• Bonus: Familiarity with LLM/AI delivery models, Agile + mission-critical software environments
• Strong capability in MS Office Suite (Word, Excel, PowerPoint, and SharePoint).
• Strong technical and proposal writing experience, particularly for Air Force and DoD-related projects.
• Prior experience handling opportunities across multiple sectors (i.e., Civilian, Health, Defense) with a specific emphasis on Air Force and DoD.
• Proven success managing multiple capture opportunities at once, particularly in the Air Force and DoD space.

Location : Hybrid at our headquarters in7918 Jones Branch Drive, McLean, VA 22102

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