51 Quality Control jobs in West Chester

Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Assist the Quality processors in resolving questions concerning audits and Quality processes

- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments

- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met

- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor

- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe

- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs

- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:

- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.

Additional Requirements as per contract/client:

- Student Loan and Department of Education experience preferred

- Previous Quality Assurance experienced preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 3 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.94

Maximum Salary

$

33.35

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This is a Limited Service position . This position is temporary and is expected to last approximately 6 months.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

- Minimum 3 years of related experience required.

- Accurate data entry skills.

- Proficient in the use of Microsoft Office products.

- Excellent organizational, written, and verbal communication skills.

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

- Ability to work as a team member, as well as independently.

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.

Additional Requirements Per Client:

- Department of Education and FSA experience preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps or higher required (you can test this by going to Private work area and adequate power source

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

• Develop, implement, and maintain quality control plans, procedures, and specifications for new and existing products.
• Design and oversee inspection and testing protocols for raw materials, in-process components, and finished goods.
• Conduct statistical analysis of quality data (e.g., SPC, process capability studies) to identify trends, variances, and areas for improvement.
• Perform root cause analysis for non-conformances, defects, and customer complaints, implementing effective corrective and preventive actions (CAPA).
• Collaborate with manufacturing, engineering, and supply chain teams to integrate quality requirements into product design and production processes (e.g., FMEA, PPAP).
• Calibrate and maintain quality control equipment and instrumentation.
• Train production personnel on quality standards, inspection techniques, and compliance procedures.
• Conduct internal audits to ensure adherence to quality management systems (e.g., ISO 9001, AS9100, ISO 13485) and regulatory requirements.
• Prepare comprehensive quality reports, dashboards, and presentations for management and customers.
• Participate in supplier quality management, including supplier qualification, audits, and performance monitoring.
• Lead and participate in continuous improvement initiatives focused on reducing defects, improving yield, and enhancing overall product quality.
• Ensure all products meet customer specifications and industry standards.
• Maintain thorough documentation of all quality control activities and results.

• Bachelor's degree in Engineering (e.g., Industrial, Mechanical, Electrical, Chemical) or a related technical field.
• 3+ years of experience in quality control or quality assurance within a manufacturing environment.
• Strong knowledge of quality management systems (e.g., ISO 9001, AS9100) and quality tools (e.g., SPC, FMEA, CAPA, 8D).
• Proficiency in statistical analysis software (e.g., Minitab, JMP) and Microsoft Excel.
• Experience with various inspection techniques and measurement tools.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills, capable of presenting complex information clearly.
• Ability to work independently and collaboratively in a cross-functional team environment.
• Certifications such as ASQ Certified Quality Engineer (CQE) or Six Sigma Green/Black Belt are highly desirable.

• Perform visual and dimensional inspections of raw materials, in-process components, and finished products using various measuring tools (e.g., calipers, micrometers, gauges, CMM).
• Read and interpret blueprints, engineering drawings, and specifications to ensure product compliance.
• Identify and document defects, non-conformances, and deviations from quality standards.
• Record inspection results accurately and comprehensively, maintaining detailed quality records and logs.
• Initiate non-conformance reports (NCRs) and work with production and engineering teams to resolve quality issues.
• Conduct first article inspections (FAI) and in-process checks to ensure production processes are under control.
• Perform final inspections before shipment, ensuring all products meet customer requirements.
• Calibrate and maintain inspection equipment, ensuring accuracy and reliability.
• Participate in root cause analysis for quality issues and contribute to continuous improvement initiatives.
• Adhere to all company quality policies, procedures, and safety regulations.
• Provide feedback to production personnel on quality issues and best practices.
• Assist in the development and revision of quality control procedures as needed.

• High school diploma or GED required; Associate's degree in Quality Assurance, Manufacturing Technology, or a related field preferred.
• 3+ years of experience as a Quality Control Inspector in a manufacturing environment.
• Proficiency in reading and interpreting technical drawings, blueprints, and specifications.
• Expertise in using precision measuring instruments (calipers, micrometers, height gauges, optical comparators, CMM).
• Strong understanding of quality control principles, statistical process control (SPC), and quality management systems (e.g., ISO 9001).
• Excellent attention to detail and strong observational skills.
• Good mathematical skills and ability to perform basic calculations for measurements.
• Strong written and verbal communication skills, with the ability to document findings clearly.
• Ability to work independently and as part of a team in a fast-paced production environment.
• Familiarity with Lean Manufacturing principles is a plus.
• Certification in Quality (e.g., ASQ Certified Quality Inspector - CQI) is highly desirable.
• Ability to lift up to 25 pounds and stand for extended periods.

Works from drawings, process sheets, engineering change orders and written and verbal instruction to inspect mechanical parts, electronic subassemblies and assemblies against required quality standards (i.e., solder, electrical bonds, component place Quality Control, Inspector, Quality Inspector, Control, Mechanical, Quality, Manufacturing