32 Support Coordinator jobs in Woodland
Service Coordinator - Early Intervention (Spanish Speaker Preferred)
95776 Woodland, California
Alta California Regional Center
Posted today
Job Viewed
Job Description
Job Type Full-timeDescriptionTHE ORGANIZATION Alta California Regional Center (ACRC) is a non-profit agency under contract to the State of California and for 50 years has provided the coordination of services to individuals with developmental disabilities. ACRC employs approximately 700 persons working out of eight offices in a ten-county area. ACRC is one of 21 Regional Centers in California.COMPENSATION The below is dependent upon experience and education.Service Coordinator I: $24.31 - $8.12/hr.Service Coordinator II: 26.80 - 31.01/hr. (must possess 5 years of experience working in a Regional Center as a Service Coordinator)Service Coordinator IIIB: 28.52 - 33.01/hr. (must possess a master's degree and 1-year social work experience)Service Coordinator IIIA: 31.50 - 36.45/hr. (must a possess a master's degree and 2-years post-masters experience)Note: Master's degrees in Social Work, Human Services, Public Administration, Criminal Justice, Child Development, Special Education, Counseling, Psychology, Public Health, Nursing, Rehabilitation Counseling, and Sociology or closely related field.The actual amount offered within this range will depend on a variety of factors including skills and abilities, education, experience, and other relevant job-related factors. It is not typical for an individual to be hired at or near the top of the range for the role.THE POSITION AND JOB SUMMARY ACRC is seeking an Early Intervention Service Coordinator located in the Woodland Office. The Early Intervention Service Coordinator will have cases anywhere in the Sacramento area and will provide case management and advocacy for children from birth to three years of age with a developmental delay, established risk condition, or who are at high risk of having a developmental disability. Responsibilities include conducting psychosocial and developmental screening assessments in the home environment; developing individual family service plans (IFSP) with families and collaborative agencies; coordinating services for infants and their families; determining ongoing eligibility of clients at age 3; completing all required forms, documentation, and reports according to regulations and ACRC policies and procedures; rotating officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects, unique problems, vacation, and sick relief as required; providing emergency on-call services when required.SUMMARY OF OUTSTANDING BENEFITS ACRC offers an excellent working environment and a benefits package to include:90% employer-paid health insurance plus low-cost dependent coverage including domestic partners100% employer-paid dental and vision insurance for employees plus dependents100% employer-paid employee life insurance coverage100% employer-paid long term disability coverageFlexible benefits pre-tax spending programCalPERS employee pension plan; and 457 and 403-B voluntary tax shelter annuities. OTHER BENEFITS INCLUDE: 17-22 annual vacation days12 annual sick days15 paid holidaysLongevity leaveEmployee Assistance Program, and many other generous benefits.Many of our employees participate in the Public Service Loan Forgiveness (PSLF) ProgramThis is intended to represent a general summary of benefit plans and coverages only.RequirementsJOB REQUIREMENTS AND QUALIFICATIONSApplicants must possess a master's or a bachelor's degree in social work or a related field; demonstrate excellent written, verbal, and interpersonal communications skills; have strong time management and organization skills; and possess a valid California driver's license and automobile liability insurance. One year of professional experience in social work or a related field (preferably in the field of developmental disabilities) is preferred. Other requirements and qualifications may apply. Spanish speakers preferred EQUAL OPPORTUNITY EMPLOYER
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0
Bilingual Field Support Coordinator
94278 Sacramento, California
Cardinal Health
Posted 1 day ago
Job Viewed
Job Description
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**Responsibilities:**
+ Assigned as point of contact for physician offices, patients, and FRM (Field Reimbursement Managers) for patients enrolled into the patient support program
+ Process enrollments via fax, phone, and electronically as needed.
+ Receive inbound calls and make outbound calls as needed.
+ Track key patient metrics, analyzing data to identify trends and areas for improvement, and generating reports for stakeholders.
+ Anticipate potential problems, refer to policies and past practices for guidance and develop and execute effective solutions.
+ Provide additional support and handle any escalated patient cases
+ Complete audits and provide guidance and training to junior case managers on best practices in case management, patient interaction, and navigating internal and external systems.
+ Actively participate in initiatives to improve care delivery, streamline processes, and enhance patient experience within the patient support program.
+ Actively communicate and support leadership with feedback, when necessary
+ Manage recurring meetings with FRMs to discuss accounts
**Qualifications:**
+ 5 plus years of industry experience with patient-facing or high touch customer interaction experience preferred
+ Fluency in Spanish required
+ High School diploma or equivalent preferred
+ Previous Hub or Patient Support Service experience highly preferred
+ In-depth understanding of health insurance benefits, relevant state and federal laws and insurance regulations preferred
+ Strong understanding of pharmaceutical therapies, disease states, and medication adherence challenges preferred
+ Significant experience in managing complex patient cases within a healthcare setting, preferably with a focus on specialty medications preferred
+ Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers
+ Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust
+ Robust computer literacy skills including data entry and MS Office-based software programs
**What is expected of you and others at this level** :
+ Applies advanced skills to resolve complex problems independently
+ May modify process to resolve situations
+ Works independently within established procedures; may receive general guidance on new assignments
+ Provide general guidance or technical assistance to less experienced team members
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $21.50 per hour - $30.65 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 07/26/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
**Together, we can get life-changing therapies to patients who need them-faster.**
**Responsibilities:**
+ Assigned as point of contact for physician offices, patients, and FRM (Field Reimbursement Managers) for patients enrolled into the patient support program
+ Process enrollments via fax, phone, and electronically as needed.
+ Receive inbound calls and make outbound calls as needed.
+ Track key patient metrics, analyzing data to identify trends and areas for improvement, and generating reports for stakeholders.
+ Anticipate potential problems, refer to policies and past practices for guidance and develop and execute effective solutions.
+ Provide additional support and handle any escalated patient cases
+ Complete audits and provide guidance and training to junior case managers on best practices in case management, patient interaction, and navigating internal and external systems.
+ Actively participate in initiatives to improve care delivery, streamline processes, and enhance patient experience within the patient support program.
+ Actively communicate and support leadership with feedback, when necessary
+ Manage recurring meetings with FRMs to discuss accounts
**Qualifications:**
+ 5 plus years of industry experience with patient-facing or high touch customer interaction experience preferred
+ Fluency in Spanish required
+ High School diploma or equivalent preferred
+ Previous Hub or Patient Support Service experience highly preferred
+ In-depth understanding of health insurance benefits, relevant state and federal laws and insurance regulations preferred
+ Strong understanding of pharmaceutical therapies, disease states, and medication adherence challenges preferred
+ Significant experience in managing complex patient cases within a healthcare setting, preferably with a focus on specialty medications preferred
+ Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers
+ Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust
+ Robust computer literacy skills including data entry and MS Office-based software programs
**What is expected of you and others at this level** :
+ Applies advanced skills to resolve complex problems independently
+ May modify process to resolve situations
+ Works independently within established procedures; may receive general guidance on new assignments
+ Provide general guidance or technical assistance to less experienced team members
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $21.50 per hour - $30.65 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 07/26/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
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1
Administrative Support Coordinator II
95819 Florin, California
University Enterprises, Inc.
Posted 1 day ago
Job Viewed
Job Description
ANNOUNCEMENT OF POSITION VACANCY
Support Coordinator II
Center for Teaching and Learning
REQUISITION #637975321
University Enterprises, Inc. (UEI) at Sacramento State is seeking an Administrative Support Coordinator II for the Center for Teaching and Learning. The mission of the Center of Teaching and Learning is to empower the teaching and learning community by providing mentoring and supporting evidence-based and inclusive practices that engage teaching excellence to enhance and transform student learning experiences.
RATE OF PAY: $24.58 - $36.88 per hour
BENEFITS: UEI offers an excellent benefits package that includes:
UEI contribution to a TIAA retirement plan after one year of service
Paid Vacation Time
Paid Sick Time
Paid Holidays – 14 paid holidays per year including paid time off the week between Christmas Day and New Year’s Day as the CSUS campus is closed
Excellent medical benefits – 100% employer-paid medical & dental for employee-only coverage and low cost for family coverage
Educational Assistance Program for employees and/or dependents
Discounted membership to The WELL, Sacramento State’s on-campus fitness center
View a comprehensive list of all of the benefits at content/uploads/UEI_Benefits-At-A-Glance-Brochure_Projects.pdf
FILING DEADLINE: This position is open until filled with a priority review date of July 27, 2025. We will begin application review on this date.
APPLY ONLINE: To be considered, all applicants must apply through the UEI website at Applicants who apply outside of this link will not be considered.
CONDITIONS OF EMPLOYMENT:
This position is a full-time, non-exempt (eligible for overtime pay), benefited position, with a defined contribution retirement plan through TIAA. (The position is not covered under the California Public Employees’ Retirement System.) Continued employment in this position is dependent upon funding and the mutual consent of University Enterprises and the employee, and either University Enterprises or the employee, can, at any time, terminate the employment relationship at will, with or without cause. Program continuation is contingent upon funding.
The selected candidate must furnish proof of eligibility to work in the United States. University Enterprises, Inc. is not a sponsoring agency (i.e. H-1B Visa).
MINIMUM QUALIFICATIONS
Page 1 of 3
Demonstrated professional experience in an administrative support or customer service position within an office or other administrative environment.
Demonstrated knowledge of current office methods and practices including effective typing, word processing, and telephone skills.
Demonstrated experience using standard business computer software, including email, word processing, and spreadsheet applications, such as the programs in the Microsoft Office Suite.
Excellent written, oral, and interpersonal communication skills including excellent command of the English language including grammar, spelling, and punctuation.
Demonstrated knowledge of basic budget maintenance procedures and practices; ability to perform business math, analyze budgetary data, and make accurate projections based on interpreting the data presented. 6. Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions.
Demonstrated ability to work effectively and cooperatively with all levels of management, staff, faculty, and vendors.
Demonstrated experience working independently including the ability to coordinate many different tasks simultaneously, to determine the relative importance of each task, to set and meet deadlines, and to complete projects accordingly.
Ability to use and quickly learn new office support technology systems and software packages. 10. Basic knowledge of web-based, interactive meeting systems, such as Zoom or Microsoft Teams. 11. Ability to maintain the secrecy of confidential information.
Must pass a background check, which may include fingerprinting. Must continue to meet established standards.
PREFERRED QUALIFICATIONS
Ability to understand and operate in a variety of organizational structures.
PHYSICAL REQUIREMENTS
With or without a reasonable accommodation: Sit for extended periods; frequently stand and walk; manual dexterity and eye-hand coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computers, telephones, calculators, copiers, printers, scanners, fax machines, and lift or move boxes weighing up to 25 pounds.
WORKING CONDITIONS
Work is performed in an office environment or at home; continuous contact with staff, students, campus community, the public, and other agencies.
DUTIES AND RESPONSIBILITIES
The Administrative Support Coordinator II performs duties in support of the STEM4Teaching & Learning and TECH4Teaching & Learning grant for the Center for Teaching and Learning, performing administrative duties of considerable scope and complexity requiring initiative and judgment. The responsibilities of the position include but are not limited to overseeing and tracking budget expenditures and transfers for grants; coordinating events; scheduling and maintaining the Director's calendar; and acting as an internal and external resource for the STEM4Teaching & Learning and TECH4Teaching & Learning grant. The Administrative Support Coordinator II reports directly to and receives general supervision from the Director of the Center for Teaching and Learning or their designee. The position may provide work direction to student assistants.
The specific duties and responsibilities are as follows:
Performs administrative support duties related to the STEM4Teaching & Learning and TECH4Teaching & Learning grant such as processing payment paperwork for the various programs associated with the grant, maintaining the budget and keeping record of all expenses to the grant, answering emails, archiving materials for the Internal Controls Manual, taking and transcribing minutes, computer data entry, and related tasks to facilitate the operation of the STEM4Teaching & Learning and TECH4Teaching & Learning grant for the Center for Teaching and Learning.
Page 2 of 3
Maintains calendar of activities related to the STEM4Teaching & Learning and TECH4Teaching & Learning grant. Reminds staff of scheduled events and re-schedules appointments or meetings as necessary to accommodate unexpected changes in priorities or work schedules.
Establishes and maintains office files and record keeping systems including confidential information and data. Maintains the secrecy of confidential information.
Oversees and tracks budget expenditures and transfers between CSU campuses for grants administered on behalf of the CSU Faculty Developments Council and CSU special projects.
Assists with STEM4Teaching & Learning and TECH4Teaching & Learning event planning including logistics, hospitality, and administrative support.
Proofreads and distributes call for proposals, organizes applications, and coordinates the review and ranking of the proposals under the guidance of program Lead Facilitators. Disburses funds after the award is granted as well as ensuring the archiving and recording of products and presentations that result from these programs.
Supervises the creation and preparation of forms and online surveys for various purposes. 8. Oversees flyer design for event announcements.
Reminds department employees to submit their paper and online forms related to Faculty Agreements. Works with the UEI Payroll department to resolve discrepancies.
Collects and archives data on professional development programs on a quarterly basis.
Performs other duties as assigned by the Director to ensure the success of the program and its participants.
Note: This position vacancy is with University Enterprises Inc., an auxiliary organization of California State University, Sacramento. This is not a University position; the incumbent will be an employee of University Enterprises. University Enterprises operates commercial enterprises on the California State University, Sacramento campus; it is responsible for grant and contract management and fiscal services for University research and sponsored programs and provides fiscal services to University related agencies and activities. University Enterprises is a non-profit corporation governed by a board of directors in conformance with the appropriate State of California codes and policy directives of the Board of Trustees and the campus administration.
University Enterprises is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of University Enterprises that all employees and applicants shall receive equal consideration and treatment. All recruitment, hiring, placement, and promotions will be on a basis of qualifications of the individual for the position being filled, regardless of race, color, religion, ancestry, national origin, age (over 40 years), sex, sexual orientation, marital status, medical condition (diagnosis or history of cancer)*, citizenship, veteran status, or physical or mental disability. Any persons who feel that they have been discriminated against in connection with an application for employment should contact University Enterprises' Director of Human Resources at ( . *As defined in Section 12926(F), Government Code 12990.
***AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER***
In compliance with the Jeanne Clery Disclosure of Campus Security Police and Campus Crime Statistics Act, California State University, Sacramento has made crime reporting statistics available on-line at Print copies are available in the CSUS library and by request from the CSUS Office of Public Safety and the Office of the Vice President for Student Affairs.
Page 3 of 3
recblid y00jnfwi6w9r71vf2nj5c5grt1hlit
Support Coordinator II
Center for Teaching and Learning
REQUISITION #637975321
University Enterprises, Inc. (UEI) at Sacramento State is seeking an Administrative Support Coordinator II for the Center for Teaching and Learning. The mission of the Center of Teaching and Learning is to empower the teaching and learning community by providing mentoring and supporting evidence-based and inclusive practices that engage teaching excellence to enhance and transform student learning experiences.
RATE OF PAY: $24.58 - $36.88 per hour
BENEFITS: UEI offers an excellent benefits package that includes:
UEI contribution to a TIAA retirement plan after one year of service
Paid Vacation Time
Paid Sick Time
Paid Holidays – 14 paid holidays per year including paid time off the week between Christmas Day and New Year’s Day as the CSUS campus is closed
Excellent medical benefits – 100% employer-paid medical & dental for employee-only coverage and low cost for family coverage
Educational Assistance Program for employees and/or dependents
Discounted membership to The WELL, Sacramento State’s on-campus fitness center
View a comprehensive list of all of the benefits at content/uploads/UEI_Benefits-At-A-Glance-Brochure_Projects.pdf
FILING DEADLINE: This position is open until filled with a priority review date of July 27, 2025. We will begin application review on this date.
APPLY ONLINE: To be considered, all applicants must apply through the UEI website at Applicants who apply outside of this link will not be considered.
CONDITIONS OF EMPLOYMENT:
This position is a full-time, non-exempt (eligible for overtime pay), benefited position, with a defined contribution retirement plan through TIAA. (The position is not covered under the California Public Employees’ Retirement System.) Continued employment in this position is dependent upon funding and the mutual consent of University Enterprises and the employee, and either University Enterprises or the employee, can, at any time, terminate the employment relationship at will, with or without cause. Program continuation is contingent upon funding.
The selected candidate must furnish proof of eligibility to work in the United States. University Enterprises, Inc. is not a sponsoring agency (i.e. H-1B Visa).
MINIMUM QUALIFICATIONS
Page 1 of 3
Demonstrated professional experience in an administrative support or customer service position within an office or other administrative environment.
Demonstrated knowledge of current office methods and practices including effective typing, word processing, and telephone skills.
Demonstrated experience using standard business computer software, including email, word processing, and spreadsheet applications, such as the programs in the Microsoft Office Suite.
Excellent written, oral, and interpersonal communication skills including excellent command of the English language including grammar, spelling, and punctuation.
Demonstrated knowledge of basic budget maintenance procedures and practices; ability to perform business math, analyze budgetary data, and make accurate projections based on interpreting the data presented. 6. Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions.
Demonstrated ability to work effectively and cooperatively with all levels of management, staff, faculty, and vendors.
Demonstrated experience working independently including the ability to coordinate many different tasks simultaneously, to determine the relative importance of each task, to set and meet deadlines, and to complete projects accordingly.
Ability to use and quickly learn new office support technology systems and software packages. 10. Basic knowledge of web-based, interactive meeting systems, such as Zoom or Microsoft Teams. 11. Ability to maintain the secrecy of confidential information.
Must pass a background check, which may include fingerprinting. Must continue to meet established standards.
PREFERRED QUALIFICATIONS
Ability to understand and operate in a variety of organizational structures.
PHYSICAL REQUIREMENTS
With or without a reasonable accommodation: Sit for extended periods; frequently stand and walk; manual dexterity and eye-hand coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computers, telephones, calculators, copiers, printers, scanners, fax machines, and lift or move boxes weighing up to 25 pounds.
WORKING CONDITIONS
Work is performed in an office environment or at home; continuous contact with staff, students, campus community, the public, and other agencies.
DUTIES AND RESPONSIBILITIES
The Administrative Support Coordinator II performs duties in support of the STEM4Teaching & Learning and TECH4Teaching & Learning grant for the Center for Teaching and Learning, performing administrative duties of considerable scope and complexity requiring initiative and judgment. The responsibilities of the position include but are not limited to overseeing and tracking budget expenditures and transfers for grants; coordinating events; scheduling and maintaining the Director's calendar; and acting as an internal and external resource for the STEM4Teaching & Learning and TECH4Teaching & Learning grant. The Administrative Support Coordinator II reports directly to and receives general supervision from the Director of the Center for Teaching and Learning or their designee. The position may provide work direction to student assistants.
The specific duties and responsibilities are as follows:
Performs administrative support duties related to the STEM4Teaching & Learning and TECH4Teaching & Learning grant such as processing payment paperwork for the various programs associated with the grant, maintaining the budget and keeping record of all expenses to the grant, answering emails, archiving materials for the Internal Controls Manual, taking and transcribing minutes, computer data entry, and related tasks to facilitate the operation of the STEM4Teaching & Learning and TECH4Teaching & Learning grant for the Center for Teaching and Learning.
Page 2 of 3
Maintains calendar of activities related to the STEM4Teaching & Learning and TECH4Teaching & Learning grant. Reminds staff of scheduled events and re-schedules appointments or meetings as necessary to accommodate unexpected changes in priorities or work schedules.
Establishes and maintains office files and record keeping systems including confidential information and data. Maintains the secrecy of confidential information.
Oversees and tracks budget expenditures and transfers between CSU campuses for grants administered on behalf of the CSU Faculty Developments Council and CSU special projects.
Assists with STEM4Teaching & Learning and TECH4Teaching & Learning event planning including logistics, hospitality, and administrative support.
Proofreads and distributes call for proposals, organizes applications, and coordinates the review and ranking of the proposals under the guidance of program Lead Facilitators. Disburses funds after the award is granted as well as ensuring the archiving and recording of products and presentations that result from these programs.
Supervises the creation and preparation of forms and online surveys for various purposes. 8. Oversees flyer design for event announcements.
Reminds department employees to submit their paper and online forms related to Faculty Agreements. Works with the UEI Payroll department to resolve discrepancies.
Collects and archives data on professional development programs on a quarterly basis.
Performs other duties as assigned by the Director to ensure the success of the program and its participants.
Note: This position vacancy is with University Enterprises Inc., an auxiliary organization of California State University, Sacramento. This is not a University position; the incumbent will be an employee of University Enterprises. University Enterprises operates commercial enterprises on the California State University, Sacramento campus; it is responsible for grant and contract management and fiscal services for University research and sponsored programs and provides fiscal services to University related agencies and activities. University Enterprises is a non-profit corporation governed by a board of directors in conformance with the appropriate State of California codes and policy directives of the Board of Trustees and the campus administration.
University Enterprises is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of University Enterprises that all employees and applicants shall receive equal consideration and treatment. All recruitment, hiring, placement, and promotions will be on a basis of qualifications of the individual for the position being filled, regardless of race, color, religion, ancestry, national origin, age (over 40 years), sex, sexual orientation, marital status, medical condition (diagnosis or history of cancer)*, citizenship, veteran status, or physical or mental disability. Any persons who feel that they have been discriminated against in connection with an application for employment should contact University Enterprises' Director of Human Resources at ( . *As defined in Section 12926(F), Government Code 12990.
***AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER***
In compliance with the Jeanne Clery Disclosure of Campus Security Police and Campus Crime Statistics Act, California State University, Sacramento has made crime reporting statistics available on-line at Print copies are available in the CSUS library and by request from the CSUS Office of Public Safety and the Office of the Vice President for Student Affairs.
Page 3 of 3
recblid y00jnfwi6w9r71vf2nj5c5grt1hlit
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2
Care Management Support Coordinator II
95828 Florin, California
Pyramid Consulting
Posted today
Job Viewed
Job Description
Immediate need for a talented Care Management Support Coordinator II . This is a 12+ months (Contract to Hire ) opportunity with long-term potential and is located in Sacramento, CA(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID:25-68238 Pay Range: $20 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Key Skills:Prior Authorizations and Medical Claims and Medical Insurance, and Medical Billing or appeals experience. Claims experience, Health insurance experience (product knowledge). Billing experience, appeals. High School Diploma/GED. Metric based (quality and production). Microsoft (outlook, excel). Good work ethics. Acts as a resource and supports the prior authorization request process to ensure that all authorization requests are addressed properly in the contractual timeline. Supports utilization management team to document authorization requests and obtain accurate and timely documentation for services related to the members healthcare eligibility and access. Knowledge of medical terminology and insurance preferred. Aids the utilization management team and maintains ongoing tracking and appropriate documentation on authorizations and referrals in accordance with policies and guidelines. Supports the authorization review process by researching and documenting necessary medical information such as history, diagnosis, and prognosis based on the referral to the clinical reviewer for determination. Verifies member insurance coverage and/or service/benefit eligibility via system tools and aligns authorization with the guidelines to ensure a timely adjudication for payment. Performs data entry to maintain and update various authorization requests into utilization management system. Supports and processes authorization requests for services in accordance with the insurance prior authorization list and routes to the appropriate clinical reviewer. Remains up-to-date on healthcare, authorization processes, policies and procedures. Performs other duties as assigned. Complies with all policies and standards. Reviewing authorization status, building authorizations, working with clinical. Team will have daily interaction via chat. NOTE-Sacramento, CA (Within 100 miles) or Woodland Hills, CA (Within 100 miles) or Princeton, CA (Within 100 miles) Will be working remotely, but must be in California .Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.#prof
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3
Technical Support Specialist
95828 Florin, California
Brainlab
Posted 21 days ago
Job Viewed
Job Description
Company Description
Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.
Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we're transforming healthcare to improve the lives of patients everywhere.
We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.
Together we're dedicated to making an impact.
Sound like you?
Join and grow with us.
Job Description
Additional Information
In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.
Visit us at:
Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Covid-19 vaccination, including applicable booster(s), may be required if the position requires onsite presence at Brainlab customer sites. Legally allowed exemptions may apply.
Brainlab participates in E-Verify, more information can be found here. To also review the EEO Law Poster, please click here.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.
Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we're transforming healthcare to improve the lives of patients everywhere.
We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.
Together we're dedicated to making an impact.
Sound like you?
Join and grow with us.
Job Description
- Provide remote support (phone and screen sharing sessions) for Oncology and Surgery Business products - including clinical workflows that involve both Software and Hardware
- Delivery of professional service on the customer hotline according to the SOP Hotline
- Able to apply job skills successfully under stressful conditions while supporting multiple customers using products in a clinical environment
- Optimize service quality and maximize customer satisfaction
- Document in Salesforce all remote support actions (phone call, email, Brainlab Connected Care session) with relevant customer communication and deliverables.
- Independently perform routine troubleshooting by providing remote guidance and assistance to clinical users during treatment
- Keep customers up-to-date regarding their cases and complaints
- Field customer questions/requests and conduct investigations to resolve issues consistent with established policies and procedures
- Maintain control of large-scale issues with proper reporting and updates
- Read, analyze, interpret and digest product information for new Brainlab product releases
- Meet personal/team qualitative and quantitative targets
- Salary range 55-75k
- B.S. in Biomedical Engineering, Computer Engineering or equivalent life sciences (i.e. Biology, Neuroscience) or STEM field. Two year Associate's degree with relevant clinical / technical support experience may also be considered
- High comfort level with software and technology in general
- Previous experience in any type of customer service role is preferred
- The ideal candidate accepts ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Excellent written and verbal communication skills in English. Additional fluency in Spanish and/or Portuguese will be a plus
- Strong phone and verbal communication skills along with active listening
- Detail oriented individual with strong problem solving skills
- Must be a self-starter, working without close supervision and be able to complete tasks on time according to established policies and procedures
- Strong sense of professionalism, with the confidence and adaptability to different personality types, including senior management
- Ability to multi-task, set priorities and manage time effectively
- Works well in a team environment and individually
- Ability to travel 20% for training during the first six months. Travel for 10% thereafter
Additional Information
In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.
Visit us at:
Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Covid-19 vaccination, including applicable booster(s), may be required if the position requires onsite presence at Brainlab customer sites. Legally allowed exemptions may apply.
Brainlab participates in E-Verify, more information can be found here. To also review the EEO Law Poster, please click here.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
View Now
4
SVP, Technical Support
94278 Sacramento, California
iCIMS
Posted 1 day ago
Job Viewed
Job Description
**Job Overview**
The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.
You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.
**About Us**
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
**Responsibilities**
**Customer Strategy & Experience**
+ Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.
+ Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.
+ Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.
+ Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.
+ Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.
**Operational Excellence & Innovation**
+ Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.
+ Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.
+ Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.
+ Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.
+ Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.
**Team Leadership & Culture**
+ Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.
+ Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.
+ Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.
**Financial & Cross-Functional Leadership**
+ Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.
+ Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.
+ Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.
+ Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.
**Qualifications**
+ 15+ years of progressive leadership experience in global customer support or technical services roles.
+ Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability
+ Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle
+ Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes
+ Demonstrated success building high-performing, inclusive teams and leading through organizational change
+ Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies
+ Exceptional communication and executive presence, with the ability to influence stakeholders at all levels
+ Passion for customer advocacy and ongoing service innovation
**EEO Statement**
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .
**Compensation and Benefits**
We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.
The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.
Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:
The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.
You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.
**About Us**
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
**Responsibilities**
**Customer Strategy & Experience**
+ Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.
+ Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.
+ Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.
+ Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.
+ Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.
**Operational Excellence & Innovation**
+ Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.
+ Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.
+ Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.
+ Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.
+ Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.
**Team Leadership & Culture**
+ Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.
+ Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.
+ Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.
**Financial & Cross-Functional Leadership**
+ Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.
+ Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.
+ Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.
+ Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.
**Qualifications**
+ 15+ years of progressive leadership experience in global customer support or technical services roles.
+ Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability
+ Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle
+ Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes
+ Demonstrated success building high-performing, inclusive teams and leading through organizational change
+ Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies
+ Exceptional communication and executive presence, with the ability to influence stakeholders at all levels
+ Passion for customer advocacy and ongoing service innovation
**EEO Statement**
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .
**Compensation and Benefits**
We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.
The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.
Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:
View Now
5
Technical Support Specialist
Sacramento, California
Brainlab, Inc.
Posted today
Job Viewed
Job Description
Job Description
Additional Information
Job Description
Company Description
Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.
Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we’re transforming healthcare to improve the lives of patients everywhere.
We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.
Together we’re dedicated to making an impact.
Sound like you?
Join and grow with us.
Job Description- Provide remote support (phone and screen sharing sessions) for Oncology and Surgery Business products – including clinical workflows that involve both Software and Hardware
- Delivery of professional service on the customer hotline according to the SOP Hotline
- Able to apply job skills successfully under stressful conditions while supporting multiple customers using products in a clinical environment
- Optimize service quality and maximize customer satisfaction
- Document in Salesforce all remote support actions (phone call, email, Brainlab Connected Care session) with relevant customer communication and deliverables.
- Independently perform routine troubleshooting by providing remote guidance and assistance to clinical users during treatment
- Keep customers up-to-date regarding their cases and complaints
- Field customer questions/requests and conduct investigations to resolve issues consistent with established policies and procedures
- Maintain control of large-scale issues with proper reporting and updates
- Read, analyze, interpret and digest product information for new Brainlab product releases
- Meet personal/team qualitative and quantitative targets
- Salary range 55-75k
- B.S. in Biomedical Engineering, Computer Engineering or equivalent life sciences (i.e. Biology, Neuroscience) or STEM field. Two year Associate’s degree with relevant clinical / technical support experience may also be considered
- High comfort level with software and technology in general
- Previous experience in any type of customer service role is preferred
- The ideal candidate accepts ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Excellent written and verbal communication skills in English. Additional fluency in Spanish and/or Portuguese will be a plus
- Strong phone and verbal communication skills along with active listening
- Detail oriented individual with strong problem solving skills
- Must be a self-starter, working without close supervision and be able to complete tasks on time according to established policies and procedures
- Strong sense of professionalism, with the confidence and adaptability to different personality types, including senior management
- Ability to multi-task, set priorities and manage time effectively
- Works well in a team environment and individually
- Ability to travel 20% for training during the first six months. Travel for 10% thereafter
Additional Information
In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.
Visit us at:
Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Covid-19 vaccination, including applicable booster(s), may be required if the position requires onsite presence at Brainlab customer sites. Legally allowed exemptions may apply.
Brainlab participates in E-Verify, more information can be found here. To also review the EEO Law Poster, please click here.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
View Now
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6
Senior Technical Support Engineer
94278 Sacramento, California
Red Hat
Posted 1 day ago
Job Viewed
Job Description
Red Hat is seeking a Senior Technical Support Engineer with a strong background in OpenShift, Kubernetes, cluster deployment, and configuration to join our Managed Cloud Services Customer Experience team. This is a US-based remote position.
The Red Hat Cloud & AI Platforms Services organization is responsible for the strategy, design, and implementation of the end-to-end customer experience with Red Hat Cloud Services and AI Platforms. Our team provides world-class support service to Red Hat customers and partners around the globe for our many Platform as a Service (PaaS) and Software as a Service (SaaS) offerings. We primarily support Red Hat OpenShift on AWS (ROSA), Azure Red Hat OpenShift (ARO), OpenShift Dedicated on AWS and GCP (OSD), and Red Hat OpenShift AI (RHOAI). We are a global team and strive to cultivate a transparent environment that makes room for different voices. We learn from our failures in a blameless environment to support the team's continuous improvement. This position is a great opportunity to join one of the fastest-growing enterprise software and services companies and the leader in open source software.
What you will do:
+ Commitment to providing an exceptional customer experience by using professional communication and applying product knowledge and deep troubleshooting to perform direct actions in cluster environments to resolve various issues.
+ Contribute to global initiatives and projects to constantly reduce customer effort, improve tooling, and design and write automation software to improve efficiency.
+ Act as the direct contact and advisor for customer inquiries and issues with their Cloud Services through our Customer Portal, conference calls, and remote access.
+ Proactively analyze cluster status, identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions.
+ Record customer interactions including investigation, troubleshooting, and resolution of issues, to document diagnostic steps and issue resolution to create reusable solutions for future incidents.
+ Create and maintain knowledge articles aligned with the KCS (Knowledge-Centered Service) methodology.
+ Partner with internal teams and external parties to deliver seamless infrastructure support for Red Hat's Cloud Services.
+ Manage incident and issue workloads to ensure that all customer issues are handled and resolved in a timely manner.
+ Maintain a strong work ethic, able to work effectively as part of a team, and focus on customers and resolving their issues.
+ Be available to perform weekend shift duties on a rotational schedule.
What you will bring:
+ 5+ years of experience in a customer-facing technical support or solutions engineering role.
+ Proven experience in Infrastructure Implementation, Deployment, Administration, and Production Support of container technologies and orchestration platforms (e.g., CRI-O, Kubernetes, xKS, Docker, OpenShift Container Platform).
+ Experience with developer workflows, Continuous Integration (e.g., Jenkins), and Continuous Deployment paradigms.
+ Exceptional technical, analytical, and troubleshooting skills using tools like curl, strace, oc (kubectl), and Wireshark analysis to investigate and form precise action plans for issue remediation with components such as networking, system performance issues, Kubernetes, OpenShift Container Platform, Service Mesh, and RESTful API calls.
+ Experience working with tools surrounding the Kubernetes ecosystem such as Prometheus, Grafana, FluentD, etc.
+ Experience working with configuration management tools (e.g., Ansible, Terraform) and monitoring and automation tools (e.g., Ansible, Splunk).
+ Proficient scripting and automation skills (e.g., Python, Bash, Go) to convert manual and maintenance functions into fully orchestrated automation is a plus.
+ Ability to operate in complex, highly secure, and highly available environments and interact with Site Reliability Engineering (SRE) domain experts maintaining those environments.
+ Familiarity with established ITIL practices such as Incident, Change, Problem, and Release Management.
+ Excellent English communication skills (written and verbal) and interpersonal skills, with a desire to mentor other members of the support team and share technical knowledge in a helpful and timely fashion.
+ Experience logging issues and working with issue tracking tools such as Jira.
+ Ability to work effectively as part of an agile team, actively communicate status, and complete deliverables on schedule with a strong sense of initiative and ownership.
+ Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
+ Ability to work effectively and collaborate within a geographically distributed, global team.
The salary range for this position is $84,400.00 - $134,970.00. Actual offer will be based on your qualifications.
**Pay Transparency**
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Benefits**
? Comprehensive medical, dental, and vision coverage
? Flexible Spending Account - healthcare and dependent care
? Health Savings Account - high deductible medical plan
? Retirement 401(k) with employer match
? Paid time off and holidays
? Paid parental leave plans for all new parents
? Leave benefits including disability, paid family medical leave, and paid military leave
? Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
**Note:** These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **.** **General inquiries, such as those regarding the status of a job application, will not receive a reply.**
The Red Hat Cloud & AI Platforms Services organization is responsible for the strategy, design, and implementation of the end-to-end customer experience with Red Hat Cloud Services and AI Platforms. Our team provides world-class support service to Red Hat customers and partners around the globe for our many Platform as a Service (PaaS) and Software as a Service (SaaS) offerings. We primarily support Red Hat OpenShift on AWS (ROSA), Azure Red Hat OpenShift (ARO), OpenShift Dedicated on AWS and GCP (OSD), and Red Hat OpenShift AI (RHOAI). We are a global team and strive to cultivate a transparent environment that makes room for different voices. We learn from our failures in a blameless environment to support the team's continuous improvement. This position is a great opportunity to join one of the fastest-growing enterprise software and services companies and the leader in open source software.
What you will do:
+ Commitment to providing an exceptional customer experience by using professional communication and applying product knowledge and deep troubleshooting to perform direct actions in cluster environments to resolve various issues.
+ Contribute to global initiatives and projects to constantly reduce customer effort, improve tooling, and design and write automation software to improve efficiency.
+ Act as the direct contact and advisor for customer inquiries and issues with their Cloud Services through our Customer Portal, conference calls, and remote access.
+ Proactively analyze cluster status, identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions.
+ Record customer interactions including investigation, troubleshooting, and resolution of issues, to document diagnostic steps and issue resolution to create reusable solutions for future incidents.
+ Create and maintain knowledge articles aligned with the KCS (Knowledge-Centered Service) methodology.
+ Partner with internal teams and external parties to deliver seamless infrastructure support for Red Hat's Cloud Services.
+ Manage incident and issue workloads to ensure that all customer issues are handled and resolved in a timely manner.
+ Maintain a strong work ethic, able to work effectively as part of a team, and focus on customers and resolving their issues.
+ Be available to perform weekend shift duties on a rotational schedule.
What you will bring:
+ 5+ years of experience in a customer-facing technical support or solutions engineering role.
+ Proven experience in Infrastructure Implementation, Deployment, Administration, and Production Support of container technologies and orchestration platforms (e.g., CRI-O, Kubernetes, xKS, Docker, OpenShift Container Platform).
+ Experience with developer workflows, Continuous Integration (e.g., Jenkins), and Continuous Deployment paradigms.
+ Exceptional technical, analytical, and troubleshooting skills using tools like curl, strace, oc (kubectl), and Wireshark analysis to investigate and form precise action plans for issue remediation with components such as networking, system performance issues, Kubernetes, OpenShift Container Platform, Service Mesh, and RESTful API calls.
+ Experience working with tools surrounding the Kubernetes ecosystem such as Prometheus, Grafana, FluentD, etc.
+ Experience working with configuration management tools (e.g., Ansible, Terraform) and monitoring and automation tools (e.g., Ansible, Splunk).
+ Proficient scripting and automation skills (e.g., Python, Bash, Go) to convert manual and maintenance functions into fully orchestrated automation is a plus.
+ Ability to operate in complex, highly secure, and highly available environments and interact with Site Reliability Engineering (SRE) domain experts maintaining those environments.
+ Familiarity with established ITIL practices such as Incident, Change, Problem, and Release Management.
+ Excellent English communication skills (written and verbal) and interpersonal skills, with a desire to mentor other members of the support team and share technical knowledge in a helpful and timely fashion.
+ Experience logging issues and working with issue tracking tools such as Jira.
+ Ability to work effectively as part of an agile team, actively communicate status, and complete deliverables on schedule with a strong sense of initiative and ownership.
+ Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
+ Ability to work effectively and collaborate within a geographically distributed, global team.
The salary range for this position is $84,400.00 - $134,970.00. Actual offer will be based on your qualifications.
**Pay Transparency**
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Benefits**
? Comprehensive medical, dental, and vision coverage
? Flexible Spending Account - healthcare and dependent care
? Health Savings Account - high deductible medical plan
? Retirement 401(k) with employer match
? Paid time off and holidays
? Paid parental leave plans for all new parents
? Leave benefits including disability, paid family medical leave, and paid military leave
? Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
**Note:** These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **.** **General inquiries, such as those regarding the status of a job application, will not receive a reply.**
View Now
7
Senior Technical Support Engineer
94278 Sacramento, California
Rocket Software
Posted 1 day ago
Job Viewed
Job Description
**It's fun to work in a company where people truly BELIEVE in what they're doing!**
**Job Description Summary:**
The Senior Technical Support Engineer provides technical direction and leadership in the support, development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permeant solutions.
**Essential Duties and Responsibilities** :
+ Able to assess customer needs, troubleshoot and set expectations for quick resolution
+ Verify accuracy of business impact statement as provided by the customer
+ Independently perform problem verification by confirming a customer's environment, error messages, and symptoms of a problem
+ Routine use of testing tools; may define and recommend testing tools
+ Research complex for resolution cases using knowledge bases, documentation etc.
+ Develop reproducible cases, when necessary
+ Prepare, recommend and implement solutions
+ Point of escalation in the preparation, recommendation, and implementation of solutions for junior team members
+ Address and manage critical situation issues as an escalation expert across several products
+ Assist, mentor and train other Support Engineers at different levels
+ Participate in internal projects and other work as directed
+ Ongoing self-directed learning to expand expertise of Rocket Software products
+ Regularly contribute to training content
+ Collaborate with Product Development Managers
+ May serve as designated point of contact or support coordinator for large customer
+ Act as project lead on assigned projects; may act as organizational team lead
**Qualifications:**
+ 8+ years of experience in technical support or similar role with deep technical knowledge of
+ z/OS mainframes
+ Experience with z/OS Database or application development platforms, such as DB2, CICS, IMS, ADABAS, IDMS or VSAM.
+ SQL, Data Virtualization, CDC
+ Operating system knowledge: Windows, Unix, Linux.
+ Database knowledge in open systems (Windows, Unix, Linux) and cloud solutions.
+ Possess solid analytical and troubleshooting skills, specifically dealing with IBM z/OS
+ Available for some after hours, weekend and holiday work
+ Strong communication and problem-solving skills
+ Strong customer service skills in interacting with both internal and external customers.
+ Demonstrated experience adapting to change and managing priorities
+ Commitment to Rocket core values of empathy, trust, love and caring.
**Additional skills that are helpful to have, but not required:**
+ Knowledge of Spark, Python, Java, Rexx
+ Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols.
+ Knowledge/experience with ODBC/JDBC.
+ Knowledge/experience of DB2 utilities and DB2 stored procedures.
+ Knowledge/experience of DB2 LUW.
+ Knowledge/experience with Visual Studio .NET.
+ Knowledge/experience in z/OS Cobol or Natural.
+ Knowledge/experience in Microsoft SQL Server or Oracle
+ Knowledge/experience working with RACF, ACF2 or Top Secret.
+ Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris.
+ Knowledge of Network topology.
+ Knowledge/experience with the following is a plus: tcVision, Rocket Data Replicate and Sync
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
#LI-SD1
#LI-Remote
.
**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
**Job Description Summary:**
The Senior Technical Support Engineer provides technical direction and leadership in the support, development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permeant solutions.
**Essential Duties and Responsibilities** :
+ Able to assess customer needs, troubleshoot and set expectations for quick resolution
+ Verify accuracy of business impact statement as provided by the customer
+ Independently perform problem verification by confirming a customer's environment, error messages, and symptoms of a problem
+ Routine use of testing tools; may define and recommend testing tools
+ Research complex for resolution cases using knowledge bases, documentation etc.
+ Develop reproducible cases, when necessary
+ Prepare, recommend and implement solutions
+ Point of escalation in the preparation, recommendation, and implementation of solutions for junior team members
+ Address and manage critical situation issues as an escalation expert across several products
+ Assist, mentor and train other Support Engineers at different levels
+ Participate in internal projects and other work as directed
+ Ongoing self-directed learning to expand expertise of Rocket Software products
+ Regularly contribute to training content
+ Collaborate with Product Development Managers
+ May serve as designated point of contact or support coordinator for large customer
+ Act as project lead on assigned projects; may act as organizational team lead
**Qualifications:**
+ 8+ years of experience in technical support or similar role with deep technical knowledge of
+ z/OS mainframes
+ Experience with z/OS Database or application development platforms, such as DB2, CICS, IMS, ADABAS, IDMS or VSAM.
+ SQL, Data Virtualization, CDC
+ Operating system knowledge: Windows, Unix, Linux.
+ Database knowledge in open systems (Windows, Unix, Linux) and cloud solutions.
+ Possess solid analytical and troubleshooting skills, specifically dealing with IBM z/OS
+ Available for some after hours, weekend and holiday work
+ Strong communication and problem-solving skills
+ Strong customer service skills in interacting with both internal and external customers.
+ Demonstrated experience adapting to change and managing priorities
+ Commitment to Rocket core values of empathy, trust, love and caring.
**Additional skills that are helpful to have, but not required:**
+ Knowledge of Spark, Python, Java, Rexx
+ Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols.
+ Knowledge/experience with ODBC/JDBC.
+ Knowledge/experience of DB2 utilities and DB2 stored procedures.
+ Knowledge/experience of DB2 LUW.
+ Knowledge/experience with Visual Studio .NET.
+ Knowledge/experience in z/OS Cobol or Natural.
+ Knowledge/experience in Microsoft SQL Server or Oracle
+ Knowledge/experience working with RACF, ACF2 or Top Secret.
+ Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris.
+ Knowledge of Network topology.
+ Knowledge/experience with the following is a plus: tcVision, Rocket Data Replicate and Sync
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
#LI-SD1
#LI-Remote
.
**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
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8
Bilingual Technical Support Representative
94278 Sacramento, California
Fiserv
Posted 1 day ago
Job Viewed
Job Description
**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Bilingual Technical Support Representative
**About your role:**
As a Technical Support Representative, you will provide advanced technical support to Fiserv's clients, helping to resolve complex issues and ensuring high levels of client satisfaction. Your role is critical in enhancing the client experience by delivering timely and effective solutions. You will work closely with a dedicated team of professionals, leveraging your expertise to support our clients' success and contribute to Fiserv's commitment to excellence. The ideal candidate should the ability to explain and understand technical terms.
**What you'll do:**
+ Provide advanced technical support to clients, resolving complex issues efficiently.
+ Collaborate with internal teams to ensure client issues are resolved in a timely manner.
+ Document client interactions and solutions for future reference.
+ Identify and escalate critical issues to relevant departments.
+ Contribute to process improvement initiatives to enhance client support services.
+ Engage in continuous learning and development through various training programs and on-the-job experiences.
+ Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
**Experience you'll need to have:**
+ 2+ year(s) of experience in customer service, focused in technical support
+ 1+ year(s) of experience in troubleshooting and problem resolution
+ 1+ year(s) of experience in technical documentation
+ 1+ year(s) of experience in client interaction and communication
+ 2+ years of an equivalent combination of educational background, related experience, and/or military experience.
+ Experience in IT troubleshooting for hardware and software issues.
+ Must be fluent in Chinese, Korean, or Vietnamese.
**Experience that would be great to have:**
+ Knowledge of financial technology products
+ Understanding of network troubleshooting
+ Experience with remote desktop support tools
#LI-BT2
#LI-Onsite
**Salary Range**
$33,600.00 - $57,800.00
_These pay ranges apply to employees in Illinois, California and District of Columbia. Pay ranges for employees in other states may differ._
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Equal Opportunity:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Bilingual Technical Support Representative
**About your role:**
As a Technical Support Representative, you will provide advanced technical support to Fiserv's clients, helping to resolve complex issues and ensuring high levels of client satisfaction. Your role is critical in enhancing the client experience by delivering timely and effective solutions. You will work closely with a dedicated team of professionals, leveraging your expertise to support our clients' success and contribute to Fiserv's commitment to excellence. The ideal candidate should the ability to explain and understand technical terms.
**What you'll do:**
+ Provide advanced technical support to clients, resolving complex issues efficiently.
+ Collaborate with internal teams to ensure client issues are resolved in a timely manner.
+ Document client interactions and solutions for future reference.
+ Identify and escalate critical issues to relevant departments.
+ Contribute to process improvement initiatives to enhance client support services.
+ Engage in continuous learning and development through various training programs and on-the-job experiences.
+ Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
**Experience you'll need to have:**
+ 2+ year(s) of experience in customer service, focused in technical support
+ 1+ year(s) of experience in troubleshooting and problem resolution
+ 1+ year(s) of experience in technical documentation
+ 1+ year(s) of experience in client interaction and communication
+ 2+ years of an equivalent combination of educational background, related experience, and/or military experience.
+ Experience in IT troubleshooting for hardware and software issues.
+ Must be fluent in Chinese, Korean, or Vietnamese.
**Experience that would be great to have:**
+ Knowledge of financial technology products
+ Understanding of network troubleshooting
+ Experience with remote desktop support tools
#LI-BT2
#LI-Onsite
**Salary Range**
$33,600.00 - $57,800.00
_These pay ranges apply to employees in Illinois, California and District of Columbia. Pay ranges for employees in other states may differ._
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Equal Opportunity:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
View Now
9