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About the job Technical support Representative

Job Summary:

Join Our Team as a Technical Support Representative!

Are you passionate about technology and love helping others succeed? We are looking for a Technical Support Representative to deliver exceptional customer service while providing technical solutions. If you enjoy troubleshooting and have a knack for problem-solving, this role offers an exciting opportunity to support our customers growth by ensuring they maximize the use of our Services.

Pay Transparency:

$25 - $34 Hourly

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Key Responsibilities:

- Respond to customer inquiries and provide technical support via phone, email, and chat.

- Troubleshoot and resolve technical issues related to our services.

- Escalate complex issues to the appropriate team member for resolution.

- Document all customer interactions and resolutions in our CRM system.

- Collaborate with other team members to continuously improve our products and services.

- Stay up-to-date with the latest technology trends and updates in our industry.

- Provide excellent customer service and maintain positive relationships with our clients.

Qualifications:

- 2+ years of experience in a technical support role.

- Strong knowledge of computer hardware, software, and networking.

- Excellent communication and problem-solving skills.

- Ability to work independently and in a team environment.

- Customer-oriented mindset with a passion for helping others.

- Experience with CRM systems and ticketing systems is a plus.

Benefits:

- Competitive salary and benefits package.

- Opportunities for career growth and development.

- Collaborative and inclusive work environment.

- Training and support to enhance technical skills.

- Paid time off and holidays.

Why Insolation Technology LTD is a great next step for you!

1. You'll make a difference. Every day

Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to peoples lives.

2. You'll make your mark as part of our future

We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.

3. You'll feel welcome from day one

Were known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Insolation Technology LTD family cares as much as you do about making a positive difference.

4. You can have a lifestyle you love

you're always close to nature, yet never far from civilization. We want everyone who works for us to have a lifestyle they love at work and beyond.

About US:

Insolation Technology LTD is a forward-thinking technology solutions company specializing in engineering and telecommunications services. We focus on delivering reliable systems integration, project management, and tailored support to help businesses across industries streamline their operations. Committed to innovation and excellence, Insolation Technology LTD offers customized solutions designed to meet the unique challenges of each client. Our team of dedicated professionals ensures the highest standards of service, enabling organizations to achieve their goals efficiently and effectively.

If you are a self-motivated individual with a passion for technology and helping others, we would love to hear from you. Join our team at Insolation Technology LTD and be a part of our mission to provide exceptional customer service and innovative solutions to businesses. Apply now!

#LI-Remote

About the job Technical Support Representative

Job Summary:

Join Our Team as a Technical Support Representative!

Are you passionate about technology and love helping others succeed? We are looking for a Technical Support Representative to deliver exceptional customer service while providing technical solutions. If you enjoy troubleshooting and have a knack for problem-solving, this role offers an exciting opportunity to support our customers growth by ensuring they maximize the use of our products & Service.

Pay Transparency:

$25 - $34 Hourly

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Key Responsibilities:

- Respond to customer inquiries and provide technical support via phone, email, and chat.

- Troubleshoot and resolve technical issues related to our services.

- Escalate complex issues to the appropriate team member for resolution.

- Document all customer interactions and resolutions in our CRM system.

- Collaborate with other team members to continuously improve our products and services.

- Stay up-to-date with the latest technology trends and updates in our industry.

- Provide excellent customer service and maintain positive relationships with our clients.

Qualifications:

- 2+ years of experience in a technical support role.

- Strong knowledge of computer hardware, software, and networking.

- Excellent communication and problem-solving skills.

- Ability to work independently and in a team environment.

- Customer-oriented mindset with a passion for helping others.

- Experience with CRM systems and ticketing systems is a plus.

Benefits:

- Competitive salary and benefits package.

- Opportunities for career growth and development.

- Collaborative and inclusive work environment.

- Training and support to enhance technical skills.

- Paid time off and holidays.

Why Sweve Tech is a great next step for you!

1. You'll make a difference. Every day

Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to peoples lives.

2. You'll make your mark as part of our future

We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.

3. You'll feel welcome from day one

Were known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Sweve Tech family cares as much as you do about making a positive difference.

4. You can have a lifestyle you love

you're always close to nature, yet never far from civilization. We want everyone who works for us to have a lifestyle they love at work and beyond.

About US:

Sweve Tech Ltd is a forward-thinking technology solutions company specializing in engineering and telecommunications services. We focus on delivering reliable systems integration, project management, and tailored support to help businesses across industries streamline their operations. Committed to innovation and excellence, Sweve Tech Ltd offers customized solutions designed to meet the unique challenges of each client. Our team of dedicated professionals ensures the highest standards of service, enabling organizations to achieve their goals efficiently and effectively.

If you are a self-motivated individual with a passion for technology and helping others, we would love to hear from you. Join our team at Sweve Tech LTD and be a part of our mission to provide exceptional customer service and innovative solutions to businesses. Apply now!

#LI-Remote

Technical Support Manager wanted by Anywhere Real Estate Operations, LLC, Madison, NJ.

• Provide overall leadership and strategic direction to our Business Applications Technical Support Team to ensure high-quality support and resolution for our proprietary suite of real estate applications and technologies, managing support operations, optimizing processes, and collaborating with various stakeholders to maintain and enhance the performance of our business applications

• Manage and mentor a team of technical support specialists which comprise our Business Applications Technical Support Team to insure they provide excellent support and resolve all technical issues utilizing multiple versions of .Net, SQL databases, BTS, Azure, RPA and general infrastructure considerations;

• Collaborate effectively with various teams to support a comprehensive ecosystem of stakeholders while fostering a collaborative and high-performance environment to expedite issue resolution;

• Ensure service delivery is timely and accurate, meeting all Service Level Objectives ("SLO's") and other metrices;

• Oversee talent management including recruitment, training, mentoring and development of existing team members;

• Set specific customer support standards and objectives for the Business Applications Technical Support Team;

• Contribute to improving customer support by actively responding to queries and handling complaints;

• Develop dashboards and reports using ServiceNow which offer the Company (i) enhanced visibility and tracking of business applications and support operations; (ii) informed decision-making for management by offering reports which offer insights into operational metrics and system health; (iii) performance management by offering dashboards to track individual and team performance by providing visibility on how well the support team is meeting service level agreements; (iv) incident and problem management by offering detailed reports to assist in identifying root causes of recurring issues by analyzing incident data; and (v) continuous improvement by offering dashboards and reports that help in identifying inefficiencies in support processes or application performance;

• Follow up with customers to identify areas of improvement;

• Provide customer feedback to the appropriate internal teams;

• Solve complex problems and making decisions based on a wide range of factors supported by data; and

• Create and maintain a comprehensive knowledge based of our products, known issues, and other procedures that may be beneficial to both the team and our customers.

Qualifications:

Must have a Bachelor's degree in Computer Science, Information Technology or related field, plus five (5) years of experience in the job offered or in any occupation that includes the required experience and skills. Experience must include:

• 5 years experience working with comprehensive complex ecosystems in enterprise with managing cross-functional onshore and offshore teams to develop business applications, and support and lead to solve business problems at scale;

• 5 years experience designing and developing applications with Microsoft .Net, SQL technologies;

• 5 years development experience in .NET, C#, VB.NET, SQL, SSIS, and JavaScript;

• 5 years experience in working in Agile delivery with expertise in JIRA/Confluence platform;

• 3 years of experience with source code management tools and CI/CD including TFS, GitHub and Azure DevOps;

• 2 years experience with PowerBI and ServiceNow reporting tools and dashboards assisting tracking tickets, root cause, change request management, service request management and reporting; and

• 2 years experience in leading engineering teams with focus on automation and process optimization using Automation Anywhere RPA tools.

JOB LOCATION: Company's HQ is located in Madison, NJ. Candidate may work from home office located anywhere within the U.S.

Compensation Range:

$156,000 - $161,000 per year. At Anywhere, actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.

#LI-DNI

Anywhere Real Estate Inc. ( ? (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate ( ,?Century 21® ( ,?Coldwell Banker® ( ,?Coldwell Banker Commercial® ( ,?Corcoran® ( ,?ERA® ( , and?Sotheby's International Realty® ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone's next move - your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work

• Forbes World's Best Employers

• Newsweek World's Most Trustworthy Companies

• Ethisphere World's Most Ethical Companies

EEO Statement: EOE including disability/veteran

Reports directly to the PTS Services Line Manager and is responsible for the successful management of automation operations and supervision of automation employees.
Essential duties include the following:

• Champions the company's H.S.E.&T program in all aspects of work performed to provide quality service in a safe and efficient manner.
• Oversees daily activities of automation technical support personnel.
• Ensures compliance with all company policies and procedures.
• Ensures employees perform jobs safely and efficiently.
• Provides guidance and direction to subordinates.
• Sets and monitors performance standards.
• Serves as primary technical resource for all automation projects.
• Provides technical analysis of NDT equipment and systems.
• Manages and/or assists on research and development projects.
• Defines work scopes, budgets, and timeline, develops and reviews technical plans, directs resources of project implementation, and works closely with operations during commissioning and start-up of new NDT equipment.
• Adheres to budgets and deadlines.
• Verifies PLC coding is consistent with PTS standards, is safe and reliable.
• Ensure technicians are properly trained.
• Ensures automation and NDT technical issues are resolved in a timely manner.
• Ensures creation and preservation of technical documents.
• Defines Automation team work instructions, specifications, best practices, and standards.
• Communicates process improvement ideas to management.
• Performs any and all job duties as assigned by supervisory personnel including general labor, as necessary.
• This position is required to perform safety sensitive functions as defined in the CES Drug and Alcohol Plan.

The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical and complex issues with the Cornerstone product. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from Cornerstone.

In this role you will

• Respond to customer cases in line with service level objectives.

• Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring.

• Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement.

• Research and replicate difficult configuration, compatibility or product defect issues and document the results of your investigation.

• Manage customer and internal communications with, both written and on calls.

• Drive full resolution of cases and escalated cases with limited oversight or direction.

• Act as a mentor and advisor to other members of the Global Technical Support Team

• Maintain an advanced understanding of the Cornerstone product portfolio, be the Subject Matter Expert.

• Create knowledge articles and lead knowledge sharing initiatives.

You have what it takes if you have

• Bachelor's degree in computer science, information systems, or equivalent experience required. Experience supporting LMS, HRIS, LXP, etc. is a plus

• Minimum of 5 years experience in a technical customer support role. Preferably with enterprise SaaS solutions.

• Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.

• Experience leading major Enterprise incidents/situations using escalation Management guidelines to engage support, product managers, engineering teams and other teams.

• Ability to communicate technical information proficiently with internal and external stakeholders, including C-level executives and Engineering leaders.

• The ability to communicate confidently and clearly on conference calls, in meetings, and via email, at all levels of the organization is essential.

• Strong organizational skills with the ability to manage multiple tasks simultaneously.

• Customer focus and ownership, use of own initiative, and a proactive approach to work.

• Ability to facilitate conversations with large groups of remote people.

• Ability to maintain calm during stressful situations.

• Ability to translate technical incidents into business terms.

• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

• Consideration for privacy and security obligations

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@

Join to apply for the Construction Technical Support Specialist role at Vestas

3 days ago Be among the first 25 applicants

Join to apply for the Construction Technical Support Specialist role at Vestas

At Vestas we are powered by the vision of changing the world. And to create a sustainable future, we are building a team of motivated visionaries. Would you like to join us?

Vestas is the world's largest wind turbine manufacturing company with significant operations in the United States. The construction specialist is a support function for the sales, project & construction management team with tasks ranging from bid support, tooling requirements, technical documentation, spare parts, customer meetings, pre-construction guidance to our customers and BOPs, platform product development & problem solving for advance project execution. As well as a comprehensive focus on the New Site Startup process with respect to LPF monitoring, solving problems and to be the conduit between construction and service. Expected minimum 50% travel and work on location at the construction project.

Responsibilities:

• Manage and monitor the NSS - LPF in conjunction with service teams in the first 90 days of new project start ups.
• Join or represent the construction manager in internal co-ordination meetings. Join technical meetings with the customer to represent Vestas as needed. Continuously develop the NSS / HOTS process through documentation and process updates.
• Review project execution sub-tasks to support the construction manager, such as documentation control, quality control and general construction management tasks in the Stage Gate Model and other tracking programmes.
• Prepare page turn and technical documentation presentation for our costumer and sub-contractors and contribute to training on site during project kick-offs.
• Support efforts to ensure that on-site construction quality control measures are in place and are being implemented by Vestas contractors and sub-contractors.
• Follow-up of project-related engineering / quality issues to ensure execution excellence and interface with the product quality teams to continue lessons learned.
• Support the management of site construction document quality during the HOTs process.
• Internal follow-up of internal project related requests and processes.
• Support efforts to ensure that HSE requirements and guidelines are adhered to at project sites.
• Support the preparation of the project start-up & close-out process documents and reports.
• Expected travel is 50%
  
  

• Experience regarding construction of wind turbine farms and Vestas specific turbines essential.
• Practical experience in construction management and execution. Ability to step in and understand issues and bring such to a solution with limited input from Management.
• Good understanding of general contract elements and language interpretation including scope, milestones, payment terms and documentation.
• Working knowledge of the typical project construction schedules and budgets.
• Working knowledge of construction activities that have a high level of quality control risk and impacts on HSE.
• Dedicated collaborative attitude, One Vestas.
  
  

• Effective communication skills, oral and written.
• Extensive organizational skills.
• Advanced computer knowledge, in particular with MS Office products.
• Advanced proficiency in Shadow Data editor.
• TBC Core 300 Pipeline and understanding of Vestas alarm codes.
  
  

• Attractive salary and one of the most comprehensive benefits plans in the industry
• Great benefits coverage that includes dental and vision
• Generous Paid Time Off policies
• Great 401(k) plan (with employer match)
• Tuition assistance
• Global bonus program
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries Renewable Energy Semiconductor Manufacturing

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The Senior Technical Support Advisor is integral in delivering exceptional support experiences to our enterprise customers. This role requires a trustworthy, collaborative, and innovative individual, committed to resolving the most pivotal and intricate issues with the Cornerstone product. By utilizing extensive knowledge, expertise, and outstanding interpersonal skills, the Advisor will understand customer needs and ensure they derive maximum value from Cornerstone.

In this role, you will:

• Respond promptly to customer inquiries, adhering to service level objectives.

• Identify and tackle issues proactively, conducting mitigation assessments to prevent recurrence.

• Approach each case aiming for optimal performance of Cornerstone products, uncovering any underlying problems during customer engagements.

• Investigate and replicate complex configuration or product defect issues, meticulously documenting the findings.

• Manage communications with customers and internal teams, both verbally and in writing.

• Drive resolution of cases, including escalated situations, with minimal oversight.

• Act as a mentor and advisor for colleagues on the Global Technical Support Team.

• Maintain expert-level knowledge of the Cornerstone product suite.

• Create knowledge articles and spearhead knowledge-sharing initiatives.

You might be a great fit if you have:

• A Bachelor's degree in computer science, information systems, or equivalent experience, with experience in supporting LMS, HRIS, LXP, etc. being advantageous.

• A minimum of 5 years in a technical customer support role, preferably with enterprise SaaS solutions.

• Exceptional written and verbal communication skills, with the ability to clearly articulate technical concepts.

• Experience in managing significant enterprise incidents using escalation management protocols.

• Proficiency in communicating technical information to internal and external stakeholders, including senior executives and engineering teams.

• Strong organizational skills to effectively manage multiple tasks simultaneously.

• A customer-focused mindset with ownership, initiative, and a proactive work approach.

• Ability to facilitate discussions with large remote groups.

• Calmness under pressure during stressful situations.

• Capability to translate technical incidents into business terminology.

• A commitment to valuing diversity and fostering an inclusive work environment.

• Consideration for privacy and security responsibilities.

Equal Employment Opportunity is a fundamental commitment at Cornerstone OnDemand. All qualified applicants are considered regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class per applicable Federal, State, or Local fair employment laws. If you need accommodations due to a disability or special circumstances, please reach out to us.