22 Technical Operations jobs in Bridgeport

Job DescriptionJob DescriptionCompany Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

This is a project based / limited term position with an estimated duration of up to 6 months, unless otherwise amended or terminated as deliverables within this project are completed.

Responsibilities:

• Manage departmental Mobile Unit Facilities and Technical Manager schedules across projects.
• Partner with NBC Remote Engineering and Tech Logistics to coordinate the movement of NBC assets and third-party rental equipment.
• Liaise with Remote Engineering to coordinate and track NBC-owned gear across different sites and properties.
• Administer freelance payroll through internal system, SCORE (training will be provided).
• Additional operational tasks as needed to support the department.

Qualifications

Basic Requirements:

• Bachelors degree; or equivalent experience
• Proficient in Microsoft Office Suite and associated tools
• Strong communication and interpersonal skills
• Extremely organized, detail oriented and able to work under pressure in a fast-paced environment

Desired Characteristics:

• Organized
• Ability to multi-task and prioritize
• Positive attitude

Additional Requirements:

• Interested candidate must submit a resume/CV through to be considered
• Must be willing to work in Stamford, CT
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to , , , creed, , or expression, , or ancestry, citizenship, , , marital status, , veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a or a disabled veteran and require support throughout the application and/or recruitment process as a result of your , you have the right to request a reasonable accommodation. You can submit your request to

Job DescriptionJob Description

Essential Duties and Responsibilities:

• Technical Support: This will involve extensive phone interaction with customers to diagnose field problems and provide instructions to correct them. Availability and rapid response will be required. Good listening and oral communication skills must be used to efficiently extract relevant information from the caller, which will lead to proper diagnoses and accurate instructions to address the situation.
• Manage RMA Process: Orchestrate the entire RMA process from initiation to closure. This includes providing authorization to return products, evaluation and failure analyses of returns, determination of warranty or non-warranty, pricing, and receipt of PO from the customer, and managing process through the closure of RMA record. Also, periodic reports should be provided to management documenting all RMA activity. Additional requirements will include providing trend analysis reports to management to identify warranty costs, product quality issues, training needs, and potential design problems.
• Customer Training: Under the direction of the Training Coordinator, provide product training to customers for ACCUTROL products and services.
• Manage Database: Manage database in conjunction with regional operations people by maintaining and updating information as often as necessary. This will involve entering field-generated reports and sending updates to regional operations people. Also to track updates made by the engineering department.
• Field Service and Operations Support: When required, travel to customer sites to support system or product startup activities, system troubleshooting, or other related activities.
• Manufacturing and Engineering Support: Provide support to the manufacturing and engineering departments as required by supervisor.

Education and/or Experience:

• A 2-year technical degree is desired, and 3+ years of related experience will be considered.
• Strong computer skills required.
• Knowledge of the HVAC building automation industry is a plus.

Interpersonal Skills

Excellent verbal and written and communication skills are essential for this position. Must be able to work well under pressure and maintain a professional demeanor, even when dealing with difficult customers. Must also possess good management and data collection skills with a high sense of urgency in dealing with resolving customer problems.

• Technical Support: This will involve extensive phone interaction with customers to diagnose field problems and provide instructions to correct them. Availability and rapid response will be required. Good listening and oral communication skills must be used to efficiently extract relevant information from the caller, which will lead to proper diagnoses and accurate instructions to address the situation.
• Manage RMA Process: Orchestrate the entire RMA process from initiation to closure. This includes providing authorization to return products, evaluation and failure analyses of returns, determination of warranty or non-warranty, pricing, and receipt of PO from the customer, and managing process through the closure of RMA record. Also, periodic reports should be provided to management documenting all RMA activity. Additional requirements will include providing trend analysis reports to management to identify warranty costs, product quality issues, training needs, and potential design problems.
• Customer Training: Under the direction of the Training Coordinator, provide product training to customers for ACCUTROL products and services.
• Manage Database: Manage database in conjunction with regional operations people by maintaining and updating information as often as necessary. This will involve entering field-generated reports and sending updates to regional operations people. Also to track updates made by the engineering department.
• Field Service and Operations Support: When required, travel to customer sites to support system or product startup activities, system troubleshooting, or other related activities.
• Manufacturing and Engineering Support: Provide support to the manufacturing and engineering departments as required by supervisor.

• A 2-year technical degree is desired, and 3+ years of related experience will be considered.
• Strong computer skills required.
• Knowledge of the HVAC building automation industry is a plus.

Technical Support Specialist - DBA

In this role you

You are responsible for responding to mid-complexity customer inquiries, troubleshooting electro-mechanical issues, providing technical expertise for escalations, conducting root cause analysis, managing support tickets, preparing intervention reports, creating knowledge articles, and escalating complex issues to senior specialists.

Your role:

• Troubleshoot and resolve database issues, Provide support for database-related queries and issues, Monitor database performance and optimize for efficiency.

• Troubleshoots moderate issues with malfunctioning electro-mechanical equipment or software applications, diagnosing problems, and assists in implementing corrective actions to restore functionality and ensure optimal performance.

• Provides moderate technical expertise for escalations by assessing the customer problem and determining the appropriate support required across clinical, marketing, or research and development (R&D) domains.

• Conducts root cause analysis at the end of escalations and implements corrective actions to prevent the recurrence of issues, ensuring continuous improvement and resolution of underlying problems. Creates, updates and manages support tickets using ticketing systems to ensure efficient tracking, resolution, and documentation of technical issues and user requests.

You're the right fit if:

• High School Diploma, Vocational Education/ Bachelor's Degree in Electronics or Electrical Engineering, Technical Support, Customer Service Management or equivalent. Prefer Microsoft Certified Azure Database Administrator, CPHIMS/ CAHIMS certification.

• 2+ years of experience in Technical Support, Customer Support, Electronics, Information Technology or equivalent with Vocational Education. Prefer 5+ years experience in Database Administration, Technical Support.

• Preferred experience in Microsoft SQL database architecture/ Administration, T-SQL, Azure, Oracle, AWS.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a Field/Remote role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

• The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $37 to $9 hourly.

• The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is 38 to 62 hourly

• The pay range for this position in AK, DE, MD, NY, RI, or WA State is 40 to 65 hourly

• The pay range for this position in Bothell,WA, CA, CT, DC, MA, or NJ is 43 to 69 hourly

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.  

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

#LI-PHI

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

Benefits:

IRA(matching)

Discretionary bonus

Company parties

Opportunity for advancement

Paid time off

Training & development

Competitive salary

Employee discounts

Free food & snacks

Benefits/Perks

Competitive Compensation

PTO

Career Growth Opportunities

Job Summary

We are seeking a motivated and outgoing Technical Support representative to join our team. In this role, you will provide support to customers and our office employees, ensuring they have all the information and resources they need to perform their best. Your responsibilities will include answering phone calls, help customers operate and troubleshoot their security and life-safety alarm system, scheduling appointments, and writing follow-up correspondence. May occasionally make visits out to jobs to deliver items, and or do on-site troubleshooting. The ideal candidate is highly technical, organized with excellent written and verbal communication skills and a friendly demeanor. This is not an IT/Network engineer position. This is for someone with 1-3 years total experience. Potential growth tracks include sales, project management, Technical operations, office manager.

Responsibilities

Answer incoming phone calls and helping people

Trouble shoot alarm systems, cameras systems, access control systems. Company will train, but must have some prior knowledge

Schedule annual inspections, service appointments and maintain our service calendar

Help company owner with engineering/assembling proposals and quotations.

Write emails, memos, and letters and distribute them appropriately

Maintain an organized filing system

Develop, update, and maintain relevant office procedures

Entering bills, payments, credits into quickbooks online. Prepare checks for owner to sign.

Monitor parts inventory, order parts, keep stock organized.

Qualifications

High school diploma/GED required, Associate’s degree or administrative training is preferred

Previous experience as a help desk/tech support role, or in a similar position

Familiarity with standard office equipment such as printers and fax machines

Excellent computer skills and knowledge of Microsoft Word, Outlook, and PowerPoint

Highly organized with excellent time management skills and the ability to prioritize projects

About US

Welte Electronic Systems LLC is a growing established provider of electronic security, fire alarms, camera, and door access control systems consulting, installation, monitoring and service to the Fairfield and Westchester Counties. Our office is conveniently located at 94 East Avenue, Norwalk CT

Job DescriptionJob Description

Objectives of this Role

Drive customer loyalty and sales by delivering exceptional on-demand technical support

Meet and exceed customer expectations for first-time fit and turn-around time by providing

timely technical expertise to internal teams and collaborating with customers

Minimize remakes and related customer impact by evaluating root cause of issues, advising on

solutions and recommending corrective actions

Improve customer satisfaction by driving consistent quality improvements through the

implementation and management of standard QC operating procedures

Daily and Monthly Responsibilities

Address incoming technical questions, requests and consultation needs (analog and digital)

Proactively communicate with dental practices to develop solutions for technical case questions

(analog and digital)

Meet daily targets for call wait time, email response time and on-hold list management

Clearly and thoroughly document case notes from customer conversations to guide production

Review each Rx in detail; inspect all work entering and leaving the lab to ensure all quality

standards, client requests and company expectations are met

Collect, maintain, and communicate quality metrics for domestic, international, and outsourced

manufacturing teams to resolve quality defects

Communicate with leadership, manufacturing and clients on any issues, defects or nonconformance

issues to ensure proper feedback, client follow-up, and continuous improvement

of lab practices

Verify cases consist of correct product(s) listed, have the necessary items to proceed and are

scheduled properly to ensure production success

Verify accuracy of tooth dimensions and occlusion of teeth, using micrometer and articulator

Develop and maintain complete and up-to-date records

Develop a close working relationship with customer experience, manufacturing, operations and

sales staff to effectively perform job responsibilities

Skills and Qualifications

High School Diploma or equivalent

Knowledge of dental anatomy

High-level customer service skills

Excellent listening, communication, and organizational skills

Experience in a similar field

Qualifications

CDT in dental technology

Experience managing a large client base

Knowledge of quality assurance methods and procedures

Ability to manage multiple tasks

Position Overview

As a Technical Support Specialist – Tier 1 at IntelliShift, you will become an expert in our cutting-edge solutions that blend hardware, software, analytics, and artificial intelligence across multiple industries. Your primary responsibility is to deliver exceptional customer support by resolving technical issues, documenting cases, and contributing to an improved support experience through direct collaboration with internal teams.

This role is ideal for someone passionate about solving problems, improving customer satisfaction, and continuously learning in a fast-paced, evolving environment.

Key Responsibilities

• Master the IntelliShift product suite , including vehicle hardware, cloud-based dashboards, mobile apps, and analytics platforms
• Provide first-line support for inbound customer inquiries via phone and email with professionalism and empathy
• Troubleshoot hardware/software issues and offer timely resolutions or alternatives based on established procedures
• Accurately document support cases in Salesforce to streamline the escalation process
• Ensure all case handling aligns with IntelliShift’s SLA commitments
• Collaborate with internal departments including Product Support, Customer Success, Account Management, and Product to maintain and improve Knowledge Base content
• Identify recurring issues or user friction points and escalate recommendations for product or process enhancements
• Contribute to a culture of continuous learning by sharing findings and participating in team knowledge-sharing sessions

Requirements

What You’ll Need to Succeed

• 1+ years ’ experience in technical support, helpdesk, or related customer-facing technical roles
• Exposure to CRM platforms such as Salesforce or Zendesk
• Familiarity with SaaS , cloud-based services, or mobile applications is strongly preferred
• Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical users
• Strong interpersonal skills and a commitment to exceptional customer service
• Good analytical and critical-thinking skills to diagnose and resolve support issues independently
• Ability to adapt in a hyper-growth environment with shifting priorities and new product updates

Bonus Skills (Preferred but Not Required)

• Knowledge of telematics, GPS tracking systems, or vehicle diagnostics
• Experience supporting enterprise clients or B2B platforms
• Exposure to ticket triaging, SLA-based support, or ITIL concepts

Success Metrics

• TTR, TTA, Case Quality, and other metrics as assigned
• Accuracy and completeness of case documentation
• Knowledge Base contributions and reuse
• Collaboration with cross-functional teams for feedback and continuous improvement

Benefits

We offer competitive compensation, commensurate with experience; $53k-65K. We also offer outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions. IntelliShift provides company-subsidized medical insurance for all employees (and largely subsidized coverage for families), dental, vision, and 401K with a 4% company contribution. This is a full-time onsite role.

Ventus is an entity within Digi, a Business Unit that’s an industry leader in IT networking innovations, leveraging technology to produce market-driving network solutions. Operating from over 20 years of experience delivering secure enterprise class networks, Ventus develops cellular wireless and fixed line SD-WAN, Hybrid WAN, and Cellular WAN solutions for an expanding array of business connectivity applications.

At Ventus, we provide an exciting opportunity for a dedicated professional to join our remote technical support team. You'll leverage your network troubleshooting expertise and communication skills in a fast-paced, customer-focused environment. This role not only allows the flexibility of working from home but also offers a supportive and dynamic work culture. We equip you with the necessary tools, and we highly value your adaptability, attention to detail, and contribution. Make us a part of your journey today!

What You Will Do

• Enhance team performance by regularly holding one-on-one meetings, focusing on coaching and mentoring Tier 1, 2, and 3 team members.
• Conduct customer triage calls involving network troubleshooting in Linux or Cisco environments.
• Collaborate with team leadership to manage shared responsibilities.
• Serve as one of several escalation contacts in the event of major network events affecting the business unit or its customers.
• Ensure effective communication and problem-solving strategies within the team.
• Track and report team KPI's and related discussions.
• Suggest and help develop processes to improve support.
• Foster a positive and fun team culture while maintaining a focus on solving technical problems and delivering outstanding service and support to business customers.
• Tailor interactions for both technical and non-technical stakeholders.
• Work closely with leadership to execute company goals.

• A minimum of 2 years of prior team leadership experience in a similar role, with a significant focus on coaching and mentoring.
• A minimum of 1 year of prior experience leading a group of team members in a remote, work-from-home capacity.
• Demonstrable proficiency in the use of Microsoft Excel.
• Strong problem-solving and analytical skills.
• Great communication and interpersonal skills.
• Ability to manage multiple priorities and work effectively under high pressure situations such as major network outages.
• Demonstrated ability to lead and motivate a diverse team.
• Up-to-date industry network certification such as CCNA, CCNP, Network+, or equivalent work experience and track record.
• Ability to thrive in a 24/7/365 operational environment.

• Experience escalating tickets with broadband and cellular carriers.
• Previous cellular or other wireless network troubleshooting.
• Experience managing workflows in communication tools such as Slack and Teams.
• Technical writing experience.
• Experience using SolarWinds Orion.
• Experience using Ring Central/NICE InContact CXOne.