231 Service Delivery jobs in Pleasant Hills
Manager Call Center Operations
Posted 10 days ago
Job Viewed
Job Description
Astound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.
Job Summary:
Work to develop, plan and drive operational strategies of the call center organization, including optimizing staffing, scheduling, and overall performance to ensure service delivery and customer satisfaction. Focus on improving operational efficiency and optimizing workflows. Monitor, manage, and respond to incident management of call center tools and technology and customer impacting events through social media, digital, and voice channels. Oversight of Workforce Management and Social Media Teams to ensure operational success and continuous development of team capabilities.
Where you will work: This is a hybrid opportunity! This position will sit in either Wilkes-Barre, PA; Bethlehem, PA; or San Marcos, TX.
Duties and Responsibilities:
- Accurately forecast call volume and staffing needs based on historical data, trends and other relevant factors.
- Develop and maintain optimized schedules for agents, insource and outsource to achieve established KPIs.
- Monitor queue performance, adjust staffing levels in real time, and escalate operational risks proactively.
- Manage and measure the call center actual to budget results across all metrics, KPIs and locations.
- Manage specialized skill groups to include identifying challenges and providing improvement suggestions.
- Utilize WFM software and other technology tools to automate tasks, improve forecasting and analyze data and establish real-time monitoring and adherence guidelines.
- Collaborate with other stakeholders to quickly identify, notify and resolve employee and customer impacting issues to improve the employee and customer experience.
- Identify and develop processes and awareness to proactively promote self-service.
- Interpret performance data, identify areas for improvement and provide recommendations.
- Oversee performance of Operations Supervisor ensuring service levels, handle times and other KPI's are consistently met.
- Manage tier 1 Help Desk to resolve technical issues and implement best practices to improve service delivery.
- Collaborate with IT and Product teams to implement and test enhancements to systems, scripts and other relevant items.
- Own resolution of high-impact escalations and systemic service issues.
- Conduct performance reviews, succession planning, and leadership development to build and maintain bench strength.
- Actively support, promote, and advance all aspects of Astound's Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered.
- Other duties as assigned
- Education: High school diploma or equivalent required
- Degree in Business preferred
- Minimum of 4 years experience in WFM and using WFM software required
- Minimum of 5 years experience in call center environment required
- Previous Leadership experience in a call center environment required
- Time Management - prioritizing tasks and managing workload efficiently
- Knowledge of NOC Operations and high level understanding of NOC Tools
- Ability to provide concise and clear communications both verbal and in writing
- Proficient in Call Center tools and technology
- Ability to create a collaborative, high performing environment driven to achieve success
- Ability to influence teams to drive results
- Delegation - ability to effectively assigns tasks and responsibilities
- Leader in change management
- Stay up to date on industry trends and share ideas on improvement opportunities associated with these trends
- You need a dedicated, private room in your home that is quiet during work hours.
- You must provide an Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.
- Astound will provide all computer equipment.
- Your desktop work surface must have room for 2 PC monitors.
- In the event of disruptions resulting in a poor Internet connection or in-home disruption, you will be required to work from the office.
- Employees must live within a 60 mile commuting distance from the Wilkes-Barre, PA; Bethlehem, PA; or San Marcos, TX office.
- You will be required to sign a written form to acknowledge these work-from-home requirements.
- You must have a personal cell phone to install a security application.
- Rewards: Competitive compensation plan
- Entertainment: Free internet/video/phone service if you reside in an Astound serviceable area
- Retirement: 401k with employer match and immediate vesting
- Family: Paid parental leave and insurance benefits (Medical/Dental/Vision/Life/Disability)
- Professional Development: Paid training & tuition reimbursement program
- Leisure and Fun: Employee discount program
- Live YOUR Life: Generous paid time off plans
- Impact: Established, yet growing, organization where you can make a real impact!
Is this the career opportunity you've been searching for? If yes, then apply now!
The base salary range in Pennsylvania and Texas for this position is $55,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations.
Our Mission Statement:
Take care of our customers
Take care of each other
Do what we say we are going to do
Have fun
Diverse Workforce / EEO:
Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
FCO (For San Francisco Candidates Only):
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
CCPA Employee Privacy Policy (For California Candidates Only):
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Payroll Global Service Delivery Lead
Posted today
Job Viewed
Job Description
The Payroll Global Service Delivery Lead is responsible for the oversight of all payroll processes including payroll services support, garnishments, accounting, property onboarding, system configuration. This roles is also responsible for the oversight of all payroll tax processes Federal, State, and Local and will be responsible for Corporate Payroll Stock Accounting. Monitor tax law changes and partner with client on interpretation and implementation. Oversees all tax filings for Fed, State and Local jurisdictions, provides recommendation to the client based on tax changes and publications. Responsible for all payroll tax accounting for all US based properties and US corporate offices.
Key Responsibilities:
-
Manage the payroll services and systems team in delivering customer service, including responding to inquiries related to payroll from our client, properties, workers and various internal departments
-
Ensure payroll is processed accurately each week accordance to client's policy and procedures
-
Partner with client on interpretation and implementation of payroll changes. Responsible for all payroll processing and payroll accounting for all US based properties and US corporate offices
-
Collaborate in development, testing, and troubleshooting of all system changes with the client, IT, etc. as it relates to payroll tax Implement continuous process improvement to include the adoption of best practices and updating standard operating procedures according to the client policies and procedures
Basic Qualifications:
-
Minimum of 8 years of payroll experience
-
Minimum of 8 years of supervisory experience
-
CPA or Chartered Accountant
Preferred Qualifications:
-
Experience with the Oracle Cloud payroll system
-
Excellent written and verbal communication skills and have the ability to communicate with senior management
-
Understanding of accounting and financial processes including risk and financial controls
-
Ability to understand and apply laws, regulations, and compliance requirements Assertive, clear and professional verbal and written communications
-
Strong interpersonal, collaborative conflict resolution skill
-
Ability to effectively design and present information to senior management Ability to define problems, collect data, establish facts and draw conclusions
-
Agility and ability to work effectively both as part of a team and independently Knowledge of pre payroll, post payroll processes including garnishment
-
Certified Payroll Professional CPP or ADP
Professional Skill Requirements:
-
Proven ability to build, manage and foster a team-oriented environment
-
Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment
-
Excellent communication written and oral and interpersonal skills
-
Excellent leadership and management skills
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (
Role Location Annual Salary Range
California $132,500 to $38,300
Colorado 132,500 to 292,200
District of Columbia 141,100 to 311,200
Illinois 122,700 to 292,200
Minnesota 132,500 to 292,200
Maryland 132,500 to 292,200
New York/New Jersey 122,700 to 338,300
Washington 141,100 to 311,200
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement ( .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 ( , send us an email ( or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Payroll Global Service Delivery Lead

Posted 9 days ago
Job Viewed
Job Description
Key Responsibilities:
+ Manage the payroll services and systems team in delivering customer service, including responding to inquiries related to payroll from our client, properties, workers and various internal departments
+ Ensure payroll is processed accurately each week accordance to client's policy and procedures
+ Partner with client on interpretation and implementation of payroll changes. Responsible for all payroll processing and payroll accounting for all US based properties and US corporate offices
+ Collaborate in development, testing, and troubleshooting of all system changes with the client, IT, etc. as it relates to payroll tax Implement continuous process improvement to include the adoption of best practices and updating standard operating procedures according to the client policies and procedures
Basic Qualifications:
+ Minimum of 8 years of payroll experience
+ Minimum of 8 years of supervisory experience
+ CPA or Chartered Accountant
Preferred Qualifications:
+ Experience with the Oracle Cloud payroll system
+ Excellent written and verbal communication skills and have the ability to communicate with senior management
+ Understanding of accounting and financial processes including risk and financial controls
+ Ability to understand and apply laws, regulations, and compliance requirements Assertive, clear and professional verbal and written communications
+ Strong interpersonal, collaborative conflict resolution skill
+ Ability to effectively design and present information to senior management Ability to define problems, collect data, establish facts and draw conclusions
+ Agility and ability to work effectively both as part of a team and independently Knowledge of pre payroll, post payroll processes including garnishment
+ Certified Payroll Professional CPP or ADP
Professional Skill Requirements:
+ Proven ability to build, manage and foster a team-oriented environment
+ Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment
+ Excellent communication written and oral and interpersonal skills
+ Excellent leadership and management skills
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. ( Location Annual Salary Range
California $132,500 to $38,300
Colorado 132,500 to 292,200
District of Columbia 141,100 to 311,200
Illinois 122,700 to 292,200
Minnesota 132,500 to 292,200
Maryland 132,500 to 292,200
New York/New Jersey 122,700 to 338,300
Washington 141,100 to 311,200
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here ( Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement ( .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 ( , send us an email ( or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
IT Service Delivery Manager - API Platform & Developer Portal- Sr.
Posted 6 days ago
Job Viewed
Job Description
Summary:
+ At Huntington, we're building the next generation of banking experiences, and our API platform is at the heart of that transformation. We're looking for an experienced and inspirational technology leader to lead our talented team and take our Apigee API Gateway, Developer Portal and API Program to the next level.
+ What You'll Do at Huntington (duties / responsibilities):
+ As an IT Service Delivery Manager - API Platform & Developer Portal, you'll have the incredible opportunity to:
+ Lead a driven engineering team focused on our Apigee-based API Gateway and Developer Portal - tools that power innovation across Huntington 24x7x365.
+ Be responsible for end-to-end technology delivery execution, including continuous staff planning, for our API platform and Developer Portal, ensuring it's secure, scalable, and a delight for developers to use.
+ Achieve outstanding availability, reliability, scalability, and performance for the API Gateway and Developer Portal through proactive engineering and automation.
+ Collaborate with architecture, product management and security teams to ensure we have a well-planned roadmap and for the API Gateway and Developer Portal.
+ Own the full API lifecycle - from design, governance, and onboarding, to monitoring, analytics, and continuous improvement.
+ Champion developer experience by making our Developer Portal the go-to hub for discovering, testing, and launching APIs.
+ Work closely with product managers, architects, and security teams to build a best-in-class API ecosystem that enables internal agility and external connectivity.
+ Provide technical leadership and coaching to your team - helping engineers grow while delivering reliable, production-ready software. Foster a culture of innovation, continuous improvement, and technical excellence.
+ Be a force for good change - encouraging modern engineering practices, DevOps, and automation wherever possible.
+ Responsible for financial transparency across IT (including initiatives and base operations) for the Business Segment(s).
+ Evaluate and validate business drivers and priorities and communicate delivery roadmaps, in partnership with the Product Manager and Product Owner, to the organization.
+ Perform other duties as assigned.
Does your experience align to where we are looking to go? Are you looking for that leadership opportunity where your impact touches the entire organization? If you answered yes, we would love to talk to you about this exciting opportunity!
What You'll Bring ( Basic Qualifications)
+ Bachelor's degree in Computer Science, Engineering, or related field.
+ 10+ years of related experience, with 3+ years in a leadership/management role.
+ Proven experience as a software engineering manager or senior technical lead, with a track record of building and mentoring high-performing teams.
+ Deep, hands-on expertise in Apigee (Edge, Hybrid, or X), including policy creation, traffic management, security, and analytics.
+ Strong knowledge of RESTful APIs, OpenAPI/Swagger, OAuth 2.0, JWT, and API governance best practices.
+ Experience with developer portal technologies (ReadMe, Apigee Dev Portal or similar custom-built platforms).
+ Familiarity with CI/CD, cloud infrastructure (GCP, AWS, or Azure), and platform observability tools.
Preferred Qualifications
+ A genuine passion for developer experience, modern architecture, and elegant software design.
+ Excellent communication skills with a knack for translating tech into business value.
+ Proven ability to lead agile teams, deliver results, and inspire technical excellence.
+ Experience in financial services or regulated industries.
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range:
93,000.00 - 189,000.00 USD Annual
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. ?Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. ?In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Zone Service and Delivery Leader (West Coast)
Posted 12 days ago
Job Viewed
Job Description
Zone Service Lead
The Zone Service Lead is responsible for day-to-day service operations with a specific region within North America. As a leader within Digital Computational Pathology (DCP), you will drive growth within the NAM region with a focus on the customer experience and delivering efficient and exceptional service.
Your role:
-
Ensuring our customers get a great and collaborative experience working together with Philips throughout the lifecycle of our partnership.
-
Facilitating an environment for your team of experts and project managers that that is positive, innovative and customer focused and encourages them to grow and thrive.
-
Ensuring the projects in your area of responsibility get delivered on time, on budget, while ensuring customer success at the end of the project.
-
After the successful delivery of our Digital Pathology solution the customer gets a smooth transition to service and world class incident management experience.
-
You must be able to travel up to 70%
You're the right fit if:
-
You’ve acquired 3+ years of experience in leading/managing a cross functional team within healthcare IT service business.
-
Your skills include strong project management skills, with the ability to manage multiple initiatives and priorities simultaneously. As well as you have the proven ability to influence and deliver through others and in a complex, global organization.
-
You have a bachelor’s degree in business, marketing, health science, engineering, or equivalent experience
-
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
-
You have outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
-
Learn more about our business.
-
Discover our rich and exciting history.
-
Learn more about our purpose.
-
Learn more about our culture.
Philips Transparency Details
The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $76,000 to $31,000
The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is 80,000 to 138,000
The pay range for this position in AK, DE, MD, NY, RI, or WA is 84,000 to 144,000
The pay range for this position in CA, CT, DC, MA, or NJ is 98,000 to 157,000
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran
Associate Director, Security Delivery Management
Posted 5 days ago
Job Viewed
Job Description
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking an Associate Director, Security Delivery Management to join our Enterprise Security Services Organization. This role is a remote work opportunity.
Responsibilities:- Oversee the end-to-end delivery of security solutions and services, ensuring high standards of performance, compliance, and customer satisfaction
- Develop and maintain relationships across a matrix of leaders and groups as the trusted subject matter professional recommending necessary approaches to effectively execute project outcomes; maintain exceptional leadership, planning, and coordination skills to manage multiple projects and initiatives simultaneously
- Through direct delivery or in consultation to other project managers, drive continuous enterprise security service maturity and process improvement via effective, and efficient scoping, measurement, analysis, communication, as well as solutioning methodologies for sustainable outcomes aligned to the affordability and risk tolerance of the organization
- Leverage contemporary technology tools, develop and manage complex project plans inclusive of fiscal and change management aspects, while ensuring strategic alignment to subordinate projects or other interdependent security programs, and initiatives
- Apply advanced program and project risk management/mitigation methodologies to identify risks, coordinating escalation awareness and solutioning of issues with stakeholders; monitor project performance using relevant metrics, and KPIs, providing regular status reports and insights to all relevant stakeholders
- Provide active oversight, coaching, mentoring, and knowledge-sharing with direct reporting or project aligned personnel; possess people management oversight for a small to mid-sized team of entry level through intermediate level project management professionals located onshore or offshore
- Minimum eight years of recent experience in the management of large, complex projects, programs or initiatives simultaneously with preference within physical and cyber security areas
- Bachelor's degree from an accredited college or university is preferred; Project Management Professional (PMP) certification required; Six Sigma, Kaizen/Lean, or other industry recognized project management experience and/or certification is preferred
- Advanced knowledge of project management and workflow methodologies applicable to the role (such as Microsoft suite of tools, Smartsheets, Primavera, Jira, and ServiceNow)
- Demonstrated experience in project financial management, including budgeting, forecasting, and cost control
- Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork, with the expert ability to engage and brief senior executive audiences; ability to set goals and participate in strategic initiatives for a team is required; foster the development of high-performance teams, and interface with all levels of the organization
- This position is remote based with up to five percent travel may be required
- Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work".
Follow this link to obtain salary ranges by city outside of CA:
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Be The First To Know
About the latest Service delivery Jobs in Pleasant hills !