Full Job Description
Provide exceptional customer service in a safe and clean environment
to ensure the customer's return visit. Treat customers/employees in a
fair and ethical manner, promoting an inclusive work environment,
being a responsible member of the community, providing the right
products at the right time with fair and accurate pricing. Demonstrate
the company's core values of respect, honesty, integrity, diversity,
inclusion and safety.From one tiny Cincinnati grocery store more than
a century ago, we've grown into what today is the nation's largest
grocer with nearly 2,800 stores in 35 states operating under 28
different names. As America's grocer, we take pride in bringing
diverse teams with a passion for food and people together with one
common purpose: To Feed the Human Spirit. With a history of
innovation, we work tirelessly to create amazing experiences for our
customers, communities AND each other, with food at the heart of it
all.
Here, people matter. That's why we strive to provide the
ingredients you need to create your own recipe for success at work and
in life. We help feed your future by providing the value and care you
need to grow. If you're caring, purpose-driven and hungry to learn,
your potential is unlimited.
Whether you're seeking a part-time
position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll
receive from us:
The Kroger Family of Companies offers
comprehensive benefits to support your Associate Well-Being, including
Physical, Emotional, Financial and more. We'll help you thrive, with
access to:
- A wide range of healthcare coverage,
including affordable, comprehensive medical, dental, vision and
prescription coverage, through company plans or collective bargaining
agreement plans.
- Flexible scheduling in full- and
part-time roles with paid time off, including holiday and sick pay
based on eligibility and length of service.
- Emotional and
financial support with free counseling through our Employee Assistance
Program and free, confidential financial tools and coaching with
Goldman Sachs Ayco.
- Valuable associate discounts on
purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through
our industry-leading Continuing Education program.
- Vast
potential for growth, through an abundance of industry-leading
training programs and diverse career pathways.
For
more information about benefits and eligibility, please visit
our Benefits Page ! MINIMUM
- Excellent
customer service skills
DESIRED
- Any previous
comparable experience
- Create an environment that
enables customers to feel welcome, important and appreciated by
answering questions regarding products sold within the department and
throughout the store
- Gain and maintain knowledge of products
sold within the department and be able to respond to questions and
make suggestions about products
- Collaborate with associates
and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to
customer's requests using proper equipment; tender transactions using
company best practices
- Offer product samples to help
customers discover new items or products for which they inquire about;
inform customers of coffee shop specials
- Provide customers
with fresh products that they have ordered and the correct portion
size (or as close as possible to the amount ordered) to prevent shrink
- Recommend coffee shop items to customers to ensure they get
the products they want and need
- Use all equipment in coffee
shop such as the refrigerators, freezers, slicers, and ovens according
to company guidelines; prepare, package, label and inventory
ingredients in merchandise
- Check product quality to ensure
freshness; review "sell by" dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender,
computerized scale and steamer
- Label, stock and inventory
department merchandise
- Report product ordering/shipping
discrepancies to the department manager
- Stay current with
present, future, seasonal and special ads
- Reinforce safety
programs by complying with safety procedures and identify unsafe
conditions and notify store management; adhere to all food safety
regulations and guidelines
- Practice preventive maintenance
by properly inspecting equipment and notify appropriate department or
store manager of any items in need of repair
- Notify
management of customer or employee accidents; report all safety risks,
issues or illegal activity, including robbery, theft, or fraud to
store management
- Ability to work cooperatively in high paced
and sometimes stressful environment
- Ability to manage
conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer
and business information
- Ability to follow directions and
seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction
with minors, individuals with special needs, and older adults
- Must be able to perform the essential job functions of this
position with or without reasonable accommodation