Workforce Solutions Manager

Frankfort, Kentucky Cayuse Holdings

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Job Description

**Overview**
**_LOCATION:_**
Remote in Olympia, WA, Austin, TX, Sacramento, CA, or Salem, OR
**_SALARY:_**
$110,000-$30,000
**_EMPLOYEE TYPE:_**
Full-Time Salary Exempt
**_TRAVEL:_**
Yes
**_RELOCATION:_**
No
The Workforce Solutions Manager will oversee and manage the work request process for our IT staffing master contracts in our State & Local government business unit, Cayuse Civil Services. This position will play a critical role in ensuring seamless coordination between our internal teams, candidates, and client procurement offices. This role is a growth role, with a focus on engaging with our Business Development teams and Client Buyers to staff IT skills in Agencies and Departments within the state and local governments we serve. The ideal candidate will have strong project management skills, an entrepreneurial interest, excellent communication abilities, and a detail-oriented approach to handling multiple tasks in a fast-paced environment.
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
**Responsibilities**
+ **Client Engagement:**
+ Establish and nurture relationships with State & Local government personnel with short and long-term IT staffing needs, understanding specific needs and identifying how Cayuse can satisfy them. Periodically meet face-to-face with potential clients to demonstrate commitment to their mission and communicate the capabilities we bring to them.
+ **Work Request Management:**
+ Source, review, analyze, and prioritize incoming work requests under IDIQ (Indefinite Delivery, Indefinite Quantity) and master contracts.
+ Ensure timely and accurate responses to work requests, adhering to client specifications and deadlines.
+ **Candidate Evaluation:**
+ Work with Cayuse's recruiting team to conduct initial screenings and interviews to assess candidate qualifications and fit for specific roles.
+ Ensure Cayuse's recruiting team performs relevant background and reference checks to validate candidate experience and suitability.
+ **Coordination with Internal Teams:**
+ Collaborate with internal Client Account Leads and Program Managers to align candidate submissions with client and project requirements and establish pricing to meet our internal objectives.
+ Facilitate communication and feedback loops to ensure quality and compliance in candidate selection.
+ **Client Relationship Management:**
+ Work with Cayuse's Client Account Leads and Business Development Directors and serve as a point of contact with client procurement offices, ensuring clarity and alignment on work request requirements and expectations.
+ Work with Cayuse Client Account Leadership and assist in addressing and resolving client concerns or questions related to submissions, processes or subsequent performance.
+ **Tracking and Reporting:**
+ Maintain detailed records of all work requests, submissions, and candidate statuses.
+ Track key metrics such as recruiting data, submission success rates, and client feedback for continuous process improvement.
+ **Compliance and Process Optimization:**
+ Ensure all submissions adhere to contractual requirements and industry best practices.
+ Proactively identify opportunities to streamline processes and improve efficiency.
+ Communicate appropriately with Client Account Leadership, Business Development Directors, and Recruiting management.
+ Other duties as assigned.
**Qualifications**
**Here's What You Need**
+ Education: Bachelor's degree in business administration, Human Resources, Project Management, or a related field.
+ Minimum of 3 years of experience in managing staff augmentation or IDIQ/master staffing contracts.
+ Preferred experience includes staffing cooperative contracts and IT procurements such as Texas DIR IT Staff Augmentation Contract (ITSAC), CA DGS Technology, Digital and Data Consulting (TDDC), and WA DES IT Development vehicles with demonstrated understanding of public sector compliance, vendor engagement, and statewide technology or enterprise service initiatives. Proven track record in coordinating with multiple stakeholders, including clients and internal teams.
+ Experience working in state and local government agencies or departments as a government employee or contractor. Experience leveraging professional and personal contacts to establish working relationships.
+ Experience working with state and local government contracting, including familiarity with procurement processes and compliance requirements.
+ Experience working with a recruiting team in staff augmentation (mostly IT) resources and building and nurturing a bench of candidates.
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
+ Must possess problem-solving skills.
+ Strong organizational and project management skills.
+ Excellent communication and interpersonal skills.
+ Proficiency in tracking tools and reporting systems (e.g., CRM, or contract management software).
+ Ability to multitask and work under tight deadlines.
+ Ability to respond effectively to customers with a sense of urgency.
+ Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
+ Ability to forge new relationships, individual and teaming in nature.
+ Must be a Self-starter, that can work independently and as part of a team.
**Preferred Qualifications and Locations:**
+ Location options: Olympia, WA; Salem, OR; Sacramento, CA; Austin, TX
+ Certification in project management (PMP, PRINCE2) or HR (SHRM-CP, PHR)
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program.
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).
+ Short-Term and Long-Term Disability options.
+ Basic Life and AD&D Insurance (Company Provided).
+ Voluntary Life and AD&D options.
+ 401(k) Retirement Savings Plan with matching after one year.
+ Paid Time Off.
**Reports to:** Company Managing Director
**Working Conditions**
+ Professionaloffice environment.
+ Ability to travel, approximately 20%.
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD 110,000.00 - USD 130,000.00 /Yr.
Submit a Referral ( _US-_
**ID** _103220_
**Category** _Business Development_
**Position Type** _Full-Time Salary Exempt_
**Remote** _Yes_
**Clearance Required** _None_
Apply Now

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However, we have similar jobs available for you below.

Service Process Coordinator - C04 - Florence - Hybrid

41022 Georgetown, Kentucky Citigroup Inc

Posted 10 days ago

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Job Description

The Service Process Coordinator 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

Responsibilities:

  • Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers.

  • Resolves complex issues and performs most complex servicing activities under Limited supervision.

  • Works on complex projects.

  • Occasionally mentors lower level processors.

  • Reconciles historical accounts and performs reapplication/re-amortization functions.

  • Supports an expansive array of products/services.

  • Demonstrates technical/administrative expertise.

  • Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 1-3 years relevant experience

  • Loan servicing/processing experience preferred.

  • Proficient with Microsoft Excel- Requires sitting at a computer the majority of an 8-hour shift.

  • Position requires ability to maneuver 30 lb. banker's boxes and push/pull fully loaded wooden carts.

  • May assist with pulling files or re-filing

  • Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred.

Education:

  • High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Grade: C04

Location: Florence, KY

Schedule: Monday through Friday, 8:00am to 4:30pm

This is a back-office position. NOT working on the phone with customers.

Strong knowledge in Excel is helpful.

Job Family Group:

Operations - Core

Job Family:

Processor

Time Type:

Full time

Primary Location:

Florence Kentucky United States

Primary Location Full Time Salary Range:

$45,040.00 - $58,760.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Jul 24, 2025

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .

View Citi's EEO Policy Statement ( and the Know Your Rights ( poster.

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

View Now

Service Process Coordinator - C04 - Florence - Hybrid

41022 Georgetown, Kentucky Citi

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

The Service Process Coordinator 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

Responsibilities:

  • Organizes, records, and services the production output of various, servicing activities, which may require interacting with internal and external customers.
  • Resolves complex issues and performs most complex servicing activities under Limited supervision.
  • Works on complex projects.
  • Occasionally mentors lower level processors.
  • Reconciles historical accounts and performs reapplication/re-amortization functions.
  • Supports an expansive array of products/services.
  • Demonstrates technical/administrative expertise.
  • Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 1-3 years relevant experience
  • Loan servicing/processing experience preferred.
  • Proficient with Microsoft Excel• Requires sitting at a computer the majority of an 8-hour shift.
  • Position requires ability to maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts.
  • May assist with pulling files or re-filing
  • Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures; basic knowledge of state, regulatory investor guidelines is preferred.


Education:

  • High School diploma or equivalent


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Grade: C04

Location: Florence, KY

Schedule: Monday through Friday, 8:00am to 4:30pm

This is a back-office position. NOT working on the phone with customers.

Strong knowledge in Excel is helpful.

---

Job Family Group:

Operations - Core

---

Job Family:

Processor

---

Time Type:

Full time

---

Primary Location:

Florence Kentucky United States

---

Primary Location Full Time Salary Range:

$45,040.00 - $58,760.00


In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

---

Most Relevant Skills

Please see the requirements listed above.

---

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

---

Anticipated Posting Close Date:

Jul 24, 2025

---

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

View Now
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