Full Job Description
Description
Our mission is to be Earth's most customer-centric
company. This is what unites Amazonians across teams and geographies
as we are all striving to delight our customers and make their lives
easier, one innovative product, service, and idea at a
time.
Workforce Staffing
The WFS vNHE Call Center team is
looking for talented associates that are eager to support our call
center helping candidates get hired by Amazon. WFS vNHE Call Center
associates are the key experts in getting candidates to their first
day with Amazon, they providing applicant support, reviewing work
authorization documentation, taking badge photos, administering drug
screening and other workstream support. Successful applicants will
exhibit high levels of candidate obsession, communication skills,
emotional intelligence, discernibility, organization, and most
importantly drive for action.
You will be responsible for inbound
and outbound contact initiatives with candidates in our call center,
providing top-tier experience, and resolving complex problems as
needed. You will excel in quick turnaround times, problem-solving
skills, eliminating barriers, and most importantly, successfully
hiring Amazon employees.
Candidates should be flexible with shift
schedule and may have to work nights and weekends; shifts will service
hours of operation of 4.30am PST to 6pm PST and adjust during
Daylights Savings. Hours per week will vary based on business needs,
30-39 hours a week.
Key job responsibilities
- Take ownership of
candidate contacts ensuring that each contact processed with a high
degree of urgency and satisfaction
- Interacting with candidates
over video call
- Communicate effectively in both verbal/written
form
- Participation in the continuous improvement of the overall
hiring process
- Manage and own daily tasks from start to
finish
- Perform administrative tasks as necessary
- Additional
tasks as needed per business needs
Basic Qualifications
BASIC
QUALIFICATIONS
- High school or equivalent diploma
- 6+ months
experience in a fast paced, customer-oriented environment, such as
operations, administrative support, customer service, retail,
hospitality, staffing, recruiting, human resources or another related
field.
- Proficient with Microsoft Office and the ability to learn
multiple other platforms
Preferred Qualifications
- Associate's
degree or equivalent work experience.
- Experience in a fast
paced, customer-oriented environment, such as operations,
administrative support, customer service, retail, hospitality,
staffing, recruiting, human resources or another related field.
-
Intermediate Microsoft Word and Excel skills with the ability to
create pivot tables, v-lookup and mail merge a plus.
- Experience
with auditing written reports and analyzing data.
- Experience with
Applicant Tracking Systems or other tracking and reporting
systems.
- Problem solver, able to troubleshoot issues and drive
them to completion.
- Excellent verbal and written
communication.
- Excellent customer service skills with an emphasis
on tact and confidentiality.
- Willingness to present to large
groups.
- Organizational skills with attention to detail, ability
to prioritize and work in an environment with competing demands.
-
Roll-up-your-sleeves attitude with a sense of urgency, and a friendly,
diplomatic demeanor.
- Bi-lingual skills are a plus.
Amazon is
an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected
status.
Our inclusive culture empowers Amazonians to deliver the
best results for our customers. If you have a disability and need a
workplace accommodation or adjustment during the application and
hiring process, including support for the interview or onboarding
process, please visit for more information. If the country/region
you're applying in isn't listed, please contact your Recruiting
Partner.