190 Jobs in Houghton Lake Heights

Lead IT Support Professional

48629 Houghton Lake, Michigan Saab

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Job Viewed

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Job Description

Job Description:

Saab, Inc is looking for a seasoned IT professional to join our growing team. The Lead IT Support Professional will be responsible for maintaining a high level of customer satisfaction and finding ways to measure and improve it. By maintaining a current knowledge base for end users and support staff, you will promote a smooth-running IT environment with timely and knowledgeable support. While this role will focus on support in a specific location, the role will also provide broader support which includes support for IT requests and incidents for all employees and contractors across Saab U.S. You will ensure that support is delivered in a timely, organized, and attentive manner.

This individual should have excellent communication, interpersonal, and customer service skills as this is also a hands-on position. The technical support manager should be observant and detail-oriented and possess an understanding of the business, services, and the issues employees face.

Responsibilities

  • Lead and mentor a growing team of IT Support professionals, of varying skills and experience levels.
  • Collaborate with business partners inside and outside of the IT organization to deliver impactful projects on time and on budget.
  • Maintain high level of customer satisfaction and adherence to published service level agreements.
  • Maintain an up-to-date knowledge of hardware, software, and general IT systems by studying relevant publications and participating in educational programs.
  • Monitor emerging technologies and make recommendations.
  • Provide support via phone calls, ticket submissions, and deskside support in order of priority.
  • Responding to escalated corporate support issues.
  • Serve as the highest technical escalation point for IT Infrastructure technology and assist IT Technical services help desk.
  • Coordinate implementation of system changes, upgrades, and modifications according to business needs to include proper change management.
  • Self-directed and motivated to ensure quality customer support and proactive maintenance of the Corporate IT environment.
  • Providing guidance and support to corporate support analysts on projects and best practices.
  • Manage service tickets to ensure timely resolution on all issues.
  • Manage and monitor internal assets to ensure accurate inventory records.
  • Maintain company compliance like ISO 27001, CMMC and NIST frameworks.
  • Participating in an on-call rotation

Compensation Range: $90,000 - $112,500

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

Qualifications

  • Bachelor’s degree in related field preferred, or 5+ years of experience.
  • 6+ years of experience with technical support and problem solving.
  • 4+ years of experience managing Office365.
  • 4+ years of experience support VMWare environments.
  • Proven ability to work autonomously, identifying problems, and solving independently.
  • Extensive knowledge and experience working with client operating systems.
  • Ability to work well under pressure with time restraints.
  • Strong leadership, communications (oral & written), organizational and delegation skills.
  • Strong troubleshooting experience.
  • Linux and Windows Server OS knowledge

Preferred Skills and Knowledge

  • Cisco LAN and Wireless configuration
  • Experience with patch management software
  • Experience with automation & scripting
  • Experience with Teams VoIP systems
  • Experience with Azure and other Cloud solutions
  • Experience with Citrix VDI or other VDI platforms like VMware One
  • Experience with MDM/UEM solutions

Travel

  • Available for moderate overnight travel

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

  • Medical, vision and dental insurance for employees and dependents

  • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

  • 401(k) with immediate vesting on employer match

  • Tuition assistance

  • Student loan assistance

  • Wellness account, Care.com subscription and employee assistance programs

  • Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

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Lead IT Support Professional

48651 Prudenville, Michigan Saab

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description:

Saab, Inc is looking for a seasoned IT professional to join our growing team. The Lead IT Support Professional will be responsible for maintaining a high level of customer satisfaction and finding ways to measure and improve it. By maintaining a current knowledge base for end users and support staff, you will promote a smooth-running IT environment with timely and knowledgeable support. While this role will focus on support in a specific location, the role will also provide broader support which includes support for IT requests and incidents for all employees and contractors across Saab U.S. You will ensure that support is delivered in a timely, organized, and attentive manner.

This individual should have excellent communication, interpersonal, and customer service skills as this is also a hands-on position. The technical support manager should be observant and detail-oriented and possess an understanding of the business, services, and the issues employees face.

Responsibilities

  • Lead and mentor a growing team of IT Support professionals, of varying skills and experience levels.
  • Collaborate with business partners inside and outside of the IT organization to deliver impactful projects on time and on budget.
  • Maintain high level of customer satisfaction and adherence to published service level agreements.
  • Maintain an up-to-date knowledge of hardware, software, and general IT systems by studying relevant publications and participating in educational programs.
  • Monitor emerging technologies and make recommendations.
  • Provide support via phone calls, ticket submissions, and deskside support in order of priority.
  • Responding to escalated corporate support issues.
  • Serve as the highest technical escalation point for IT Infrastructure technology and assist IT Technical services help desk.
  • Coordinate implementation of system changes, upgrades, and modifications according to business needs to include proper change management.
  • Self-directed and motivated to ensure quality customer support and proactive maintenance of the Corporate IT environment.
  • Providing guidance and support to corporate support analysts on projects and best practices.
  • Manage service tickets to ensure timely resolution on all issues.
  • Manage and monitor internal assets to ensure accurate inventory records.
  • Maintain company compliance like ISO 27001, CMMC and NIST frameworks.
  • Participating in an on-call rotation

Compensation Range: $90,000 - $112,500

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

Qualifications

  • Bachelor’s degree in related field preferred, or 5+ years of experience.
  • 6+ years of experience with technical support and problem solving.
  • 4+ years of experience managing Office365.
  • 4+ years of experience support VMWare environments.
  • Proven ability to work autonomously, identifying problems, and solving independently.
  • Extensive knowledge and experience working with client operating systems.
  • Ability to work well under pressure with time restraints.
  • Strong leadership, communications (oral & written), organizational and delegation skills.
  • Strong troubleshooting experience.
  • Linux and Windows Server OS knowledge

Preferred Skills and Knowledge

  • Cisco LAN and Wireless configuration
  • Experience with patch management software
  • Experience with automation & scripting
  • Experience with Teams VoIP systems
  • Experience with Azure and other Cloud solutions
  • Experience with Citrix VDI or other VDI platforms like VMware One
  • Experience with MDM/UEM solutions

Travel

  • Available for moderate overnight travel

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

  • Medical, vision and dental insurance for employees and dependents

  • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

  • 401(k) with immediate vesting on employer match

  • Tuition assistance

  • Student loan assistance

  • Wellness account, Care.com subscription and employee assistance programs

  • Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

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Lead IT Support Professional

48656 Saint Helen, Michigan Saab

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description:

Saab, Inc is looking for a seasoned IT professional to join our growing team. The Lead IT Support Professional will be responsible for maintaining a high level of customer satisfaction and finding ways to measure and improve it. By maintaining a current knowledge base for end users and support staff, you will promote a smooth-running IT environment with timely and knowledgeable support. While this role will focus on support in a specific location, the role will also provide broader support which includes support for IT requests and incidents for all employees and contractors across Saab U.S. You will ensure that support is delivered in a timely, organized, and attentive manner.

This individual should have excellent communication, interpersonal, and customer service skills as this is also a hands-on position. The technical support manager should be observant and detail-oriented and possess an understanding of the business, services, and the issues employees face.

Responsibilities

  • Lead and mentor a growing team of IT Support professionals, of varying skills and experience levels.
  • Collaborate with business partners inside and outside of the IT organization to deliver impactful projects on time and on budget.
  • Maintain high level of customer satisfaction and adherence to published service level agreements.
  • Maintain an up-to-date knowledge of hardware, software, and general IT systems by studying relevant publications and participating in educational programs.
  • Monitor emerging technologies and make recommendations.
  • Provide support via phone calls, ticket submissions, and deskside support in order of priority.
  • Responding to escalated corporate support issues.
  • Serve as the highest technical escalation point for IT Infrastructure technology and assist IT Technical services help desk.
  • Coordinate implementation of system changes, upgrades, and modifications according to business needs to include proper change management.
  • Self-directed and motivated to ensure quality customer support and proactive maintenance of the Corporate IT environment.
  • Providing guidance and support to corporate support analysts on projects and best practices.
  • Manage service tickets to ensure timely resolution on all issues.
  • Manage and monitor internal assets to ensure accurate inventory records.
  • Maintain company compliance like ISO 27001, CMMC and NIST frameworks.
  • Participating in an on-call rotation

Compensation Range: $90,000 - $112,500

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

Qualifications

  • Bachelor’s degree in related field preferred, or 5+ years of experience.
  • 6+ years of experience with technical support and problem solving.
  • 4+ years of experience managing Office365.
  • 4+ years of experience support VMWare environments.
  • Proven ability to work autonomously, identifying problems, and solving independently.
  • Extensive knowledge and experience working with client operating systems.
  • Ability to work well under pressure with time restraints.
  • Strong leadership, communications (oral & written), organizational and delegation skills.
  • Strong troubleshooting experience.
  • Linux and Windows Server OS knowledge

Preferred Skills and Knowledge

  • Cisco LAN and Wireless configuration
  • Experience with patch management software
  • Experience with automation & scripting
  • Experience with Teams VoIP systems
  • Experience with Azure and other Cloud solutions
  • Experience with Citrix VDI or other VDI platforms like VMware One
  • Experience with MDM/UEM solutions

Travel

  • Available for moderate overnight travel

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

  • Medical, vision and dental insurance for employees and dependents

  • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

  • 401(k) with immediate vesting on employer match

  • Tuition assistance

  • Student loan assistance

  • Wellness account, Care.com subscription and employee assistance programs

  • Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

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Lead IT Support Professional

48653 Roscommon, Michigan Saab

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description:

Saab, Inc is looking for a seasoned IT professional to join our growing team. The Lead IT Support Professional will be responsible for maintaining a high level of customer satisfaction and finding ways to measure and improve it. By maintaining a current knowledge base for end users and support staff, you will promote a smooth-running IT environment with timely and knowledgeable support. While this role will focus on support in a specific location, the role will also provide broader support which includes support for IT requests and incidents for all employees and contractors across Saab U.S. You will ensure that support is delivered in a timely, organized, and attentive manner.

This individual should have excellent communication, interpersonal, and customer service skills as this is also a hands-on position. The technical support manager should be observant and detail-oriented and possess an understanding of the business, services, and the issues employees face.

Responsibilities

  • Lead and mentor a growing team of IT Support professionals, of varying skills and experience levels.
  • Collaborate with business partners inside and outside of the IT organization to deliver impactful projects on time and on budget.
  • Maintain high level of customer satisfaction and adherence to published service level agreements.
  • Maintain an up-to-date knowledge of hardware, software, and general IT systems by studying relevant publications and participating in educational programs.
  • Monitor emerging technologies and make recommendations.
  • Provide support via phone calls, ticket submissions, and deskside support in order of priority.
  • Responding to escalated corporate support issues.
  • Serve as the highest technical escalation point for IT Infrastructure technology and assist IT Technical services help desk.
  • Coordinate implementation of system changes, upgrades, and modifications according to business needs to include proper change management.
  • Self-directed and motivated to ensure quality customer support and proactive maintenance of the Corporate IT environment.
  • Providing guidance and support to corporate support analysts on projects and best practices.
  • Manage service tickets to ensure timely resolution on all issues.
  • Manage and monitor internal assets to ensure accurate inventory records.
  • Maintain company compliance like ISO 27001, CMMC and NIST frameworks.
  • Participating in an on-call rotation

Compensation Range: $90,000 - $112,500

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

Qualifications

  • Bachelor’s degree in related field preferred, or 5+ years of experience.
  • 6+ years of experience with technical support and problem solving.
  • 4+ years of experience managing Office365.
  • 4+ years of experience support VMWare environments.
  • Proven ability to work autonomously, identifying problems, and solving independently.
  • Extensive knowledge and experience working with client operating systems.
  • Ability to work well under pressure with time restraints.
  • Strong leadership, communications (oral & written), organizational and delegation skills.
  • Strong troubleshooting experience.
  • Linux and Windows Server OS knowledge

Preferred Skills and Knowledge

  • Cisco LAN and Wireless configuration
  • Experience with patch management software
  • Experience with automation & scripting
  • Experience with Teams VoIP systems
  • Experience with Azure and other Cloud solutions
  • Experience with Citrix VDI or other VDI platforms like VMware One
  • Experience with MDM/UEM solutions

Travel

  • Available for moderate overnight travel

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

  • Medical, vision and dental insurance for employees and dependents

  • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

  • 401(k) with immediate vesting on employer match

  • Tuition assistance

  • Student loan assistance

  • Wellness account, Care.com subscription and employee assistance programs

  • Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

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Senior Director, Site Lead

48651 Prudenville, Michigan Saab

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description:

Saab, Inc., a global aerospace and defense solutions leader, seeks a visionary and results-driven Senior Director, Site Lead for our new Land Systems Manufacturing Facility. The individual must be based at our Grayling, Michigan location (preferred) or, in the near future, at our planned location in the Detroit, Michigan area. This position is eligible for Saab, Inc.’s relocation package.

As Saab, Inc. expands its production operations, the role of Site Lead will be pivotal in establishing capacity to meet current and future production demands. This role will manage a large project budget and lead a cross-functional team in the successful development and execution of a newly established domestic U.S. munitions plant. The successful candidate will play a crucial role in generating and managing a comprehensive strategy for all phases of site development, from planning and construction through site qualification and start up.

The Site Lead will report directly to the Vice President and General Manager of Land Systems and be entrusted with the comprehensive capability development project, long-term site operations, and growth management. The Site Lead will also work in close partnership with senior operations leaders. The ideal candidate has significant experience across program management, strategic sourcing, and operations. The candidate also will need to demonstrate strong leadership skills, the ability to manage risks and opportunities, and experience building and leading highly motivated management teams.

The individual in this role will operate within a matrixed organizational structure, leading a combination of direct and predominantly indirect (dotted-line) reports. As the site grows significantly over the coming years, this leader will be responsible for guiding, influencing, and developing a cross-functional team in close collaboration with functional leaders whose teams are based at the site. The Site Lead will be instrumental in fostering a culture of ethical behavior, operational excellence, safety, and adherence to high manufacturing quality standards. Additionally, they will establish and maintain strong relationships with key government and customer stakeholders at the federal, state, and local levels.

Additional responsibilities include:

  • Lead the new facility's planning and design, ensuring it meets all operational requirements.

  • Oversee the construction phase to ensure timely and cost-effective completion.

  • Establish and maintain positive relationships with key government and customer stakeholders on the federal, state, and local levels

  • Secure external funding to support key elements of the manufacturing ramp up.

  • Oversee recruiting and training inline with current and future needs.

  • Ensure alignment and compliance with contractual, regulatory, and customer expectations.

  • Manage the production site's day-to-day operations, ensuring that production targets, quality standards, and delivery schedules are met.

  • Foster a culture of excellence, collaboration, and continuous improvement.

  • Manage the facility’s budget, including capital investment, operational expenses, and financial controls, and ensure the plant achieves financial targets.

  • Ensure the facility complies with all relevant safety and regulatory requirements. Implement policies and procedures to maintain a safe working environment.

  • Implement the Sales and Operations Planning (S&OP) and Sales and Operations Execution (S&OE) frameworks to align the facility's strategic goals, operational plans, and execution.

  • Facilitate cross-functional collaboration and communication among sales, operations, finance, and supply chain teams to ensure optimal performance and customer satisfaction.

  • Work closely with customers to understand their needs and ensure the facility delivers products that meet their specifications and satisfaction.

  • Develop and enforce Environmental Health and Safety policies to ensure the well-being of employees and the sustainability of the facility’s operations.

  • Encourage innovation in manufacturing processes and product development to keep Saab, Inc. at the forefront of the defense industry.

  • Lead the implementation of advanced manufacturing concepts, such as intelligent manufacturing, digitalization, and human-machine teaming


Compensation Range: $239,600 - $323,400

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

Required Education and Experience:

  • Bachelor’s degree in industrial engineering, operations management, or related field. Master's degree in business, engineering, or related field preferred - MBA desirable.

  • 15+ years of progressive leadership experience with a proven track record of success

  • 10+ years of experience in the arms, ammunition, and explosives industry

Required Skills:

  • Eligibility to obtain a Secret level security clearance

  • Experience in munitions production

  • Experience managing Greenfield projects

  • Proficient in 5S, Lean Manufacturing, and Six Sigma methodologies

  • Ability to forecast resource needs (personnel, finances, and assets) to achieve business goals; earned value management

  • Strategic contribution and leadership in developing strategies and spearheading strategic initiatives

  • Performance measurement through defined metrics for teams and processes

  • Exceptional communication and presentation abilities

  • Readiness to travel up to 10% for program support and business development

  • Experience working within a matrix organization

­Desired Skills

  • Knowledge of DoD acquisition process and customer requirements.

  • Experience in obtaining and generating compliant program proposals

  • Experience with the IFS ERP System is highly desired.

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

  • Medical, vision and dental insurance for employees and dependents

  • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

  • 401(k) with immediate vesting on employer match

  • Tuition assistance

  • Student loan assistance

  • Wellness account, Care.com subscription and employee assistance programs

  • Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

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Senior Director, Site Lead

48629 Houghton Lake, Michigan Saab

Posted today

Job Viewed

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Job Description

Job Description:

Saab, Inc., a global aerospace and defense solutions leader, seeks a visionary and results-driven Senior Director, Site Lead for our new Land Systems Manufacturing Facility. The individual must be based at our Grayling, Michigan location (preferred) or, in the near future, at our planned location in the Detroit, Michigan area. This position is eligible for Saab, Inc.’s relocation package.

As Saab, Inc. expands its production operations, the role of Site Lead will be pivotal in establishing capacity to meet current and future production demands. This role will manage a large project budget and lead a cross-functional team in the successful development and execution of a newly established domestic U.S. munitions plant. The successful candidate will play a crucial role in generating and managing a comprehensive strategy for all phases of site development, from planning and construction through site qualification and start up.

The Site Lead will report directly to the Vice President and General Manager of Land Systems and be entrusted with the comprehensive capability development project, long-term site operations, and growth management. The Site Lead will also work in close partnership with senior operations leaders. The ideal candidate has significant experience across program management, strategic sourcing, and operations. The candidate also will need to demonstrate strong leadership skills, the ability to manage risks and opportunities, and experience building and leading highly motivated management teams.

The individual in this role will operate within a matrixed organizational structure, leading a combination of direct and predominantly indirect (dotted-line) reports. As the site grows significantly over the coming years, this leader will be responsible for guiding, influencing, and developing a cross-functional team in close collaboration with functional leaders whose teams are based at the site. The Site Lead will be instrumental in fostering a culture of ethical behavior, operational excellence, safety, and adherence to high manufacturing quality standards. Additionally, they will establish and maintain strong relationships with key government and customer stakeholders at the federal, state, and local levels.

Additional responsibilities include:

  • Lead the new facility's planning and design, ensuring it meets all operational requirements.

  • Oversee the construction phase to ensure timely and cost-effective completion.

  • Establish and maintain positive relationships with key government and customer stakeholders on the federal, state, and local levels

  • Secure external funding to support key elements of the manufacturing ramp up.

  • Oversee recruiting and training inline with current and future needs.

  • Ensure alignment and compliance with contractual, regulatory, and customer expectations.

  • Manage the production site's day-to-day operations, ensuring that production targets, quality standards, and delivery schedules are met.

  • Foster a culture of excellence, collaboration, and continuous improvement.

  • Manage the facility’s budget, including capital investment, operational expenses, and financial controls, and ensure the plant achieves financial targets.

  • Ensure the facility complies with all relevant safety and regulatory requirements. Implement policies and procedures to maintain a safe working environment.

  • Implement the Sales and Operations Planning (S&OP) and Sales and Operations Execution (S&OE) frameworks to align the facility's strategic goals, operational plans, and execution.

  • Facilitate cross-functional collaboration and communication among sales, operations, finance, and supply chain teams to ensure optimal performance and customer satisfaction.

  • Work closely with customers to understand their needs and ensure the facility delivers products that meet their specifications and satisfaction.

  • Develop and enforce Environmental Health and Safety policies to ensure the well-being of employees and the sustainability of the facility’s operations.

  • Encourage innovation in manufacturing processes and product development to keep Saab, Inc. at the forefront of the defense industry.

  • Lead the implementation of advanced manufacturing concepts, such as intelligent manufacturing, digitalization, and human-machine teaming


Compensation Range: $239,600 - $323,400

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

Required Education and Experience:

  • Bachelor’s degree in industrial engineering, operations management, or related field. Master's degree in business, engineering, or related field preferred - MBA desirable.

  • 15+ years of progressive leadership experience with a proven track record of success

  • 10+ years of experience in the arms, ammunition, and explosives industry

Required Skills:

  • Eligibility to obtain a Secret level security clearance

  • Experience in munitions production

  • Experience managing Greenfield projects

  • Proficient in 5S, Lean Manufacturing, and Six Sigma methodologies

  • Ability to forecast resource needs (personnel, finances, and assets) to achieve business goals; earned value management

  • Strategic contribution and leadership in developing strategies and spearheading strategic initiatives

  • Performance measurement through defined metrics for teams and processes

  • Exceptional communication and presentation abilities

  • Readiness to travel up to 10% for program support and business development

  • Experience working within a matrix organization

­Desired Skills

  • Knowledge of DoD acquisition process and customer requirements.

  • Experience in obtaining and generating compliant program proposals

  • Experience with the IFS ERP System is highly desired.

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

  • Medical, vision and dental insurance for employees and dependents

  • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

  • 401(k) with immediate vesting on employer match

  • Tuition assistance

  • Student loan assistance

  • Wellness account, Care.com subscription and employee assistance programs

  • Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

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Senior Director, Site Lead

48653 Roscommon, Michigan Saab

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description:

Saab, Inc., a global aerospace and defense solutions leader, seeks a visionary and results-driven Senior Director, Site Lead for our new Land Systems Manufacturing Facility. The individual must be based at our Grayling, Michigan location (preferred) or, in the near future, at our planned location in the Detroit, Michigan area. This position is eligible for Saab, Inc.’s relocation package.

As Saab, Inc. expands its production operations, the role of Site Lead will be pivotal in establishing capacity to meet current and future production demands. This role will manage a large project budget and lead a cross-functional team in the successful development and execution of a newly established domestic U.S. munitions plant. The successful candidate will play a crucial role in generating and managing a comprehensive strategy for all phases of site development, from planning and construction through site qualification and start up.

The Site Lead will report directly to the Vice President and General Manager of Land Systems and be entrusted with the comprehensive capability development project, long-term site operations, and growth management. The Site Lead will also work in close partnership with senior operations leaders. The ideal candidate has significant experience across program management, strategic sourcing, and operations. The candidate also will need to demonstrate strong leadership skills, the ability to manage risks and opportunities, and experience building and leading highly motivated management teams.

The individual in this role will operate within a matrixed organizational structure, leading a combination of direct and predominantly indirect (dotted-line) reports. As the site grows significantly over the coming years, this leader will be responsible for guiding, influencing, and developing a cross-functional team in close collaboration with functional leaders whose teams are based at the site. The Site Lead will be instrumental in fostering a culture of ethical behavior, operational excellence, safety, and adherence to high manufacturing quality standards. Additionally, they will establish and maintain strong relationships with key government and customer stakeholders at the federal, state, and local levels.

Additional responsibilities include:

  • Lead the new facility's planning and design, ensuring it meets all operational requirements.

  • Oversee the construction phase to ensure timely and cost-effective completion.

  • Establish and maintain positive relationships with key government and customer stakeholders on the federal, state, and local levels

  • Secure external funding to support key elements of the manufacturing ramp up.

  • Oversee recruiting and training inline with current and future needs.

  • Ensure alignment and compliance with contractual, regulatory, and customer expectations.

  • Manage the production site's day-to-day operations, ensuring that production targets, quality standards, and delivery schedules are met.

  • Foster a culture of excellence, collaboration, and continuous improvement.

  • Manage the facility’s budget, including capital investment, operational expenses, and financial controls, and ensure the plant achieves financial targets.

  • Ensure the facility complies with all relevant safety and regulatory requirements. Implement policies and procedures to maintain a safe working environment.

  • Implement the Sales and Operations Planning (S&OP) and Sales and Operations Execution (S&OE) frameworks to align the facility's strategic goals, operational plans, and execution.

  • Facilitate cross-functional collaboration and communication among sales, operations, finance, and supply chain teams to ensure optimal performance and customer satisfaction.

  • Work closely with customers to understand their needs and ensure the facility delivers products that meet their specifications and satisfaction.

  • Develop and enforce Environmental Health and Safety policies to ensure the well-being of employees and the sustainability of the facility’s operations.

  • Encourage innovation in manufacturing processes and product development to keep Saab, Inc. at the forefront of the defense industry.

  • Lead the implementation of advanced manufacturing concepts, such as intelligent manufacturing, digitalization, and human-machine teaming


Compensation Range: $239,600 - $323,400

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

Required Education and Experience:

  • Bachelor’s degree in industrial engineering, operations management, or related field. Master's degree in business, engineering, or related field preferred - MBA desirable.

  • 15+ years of progressive leadership experience with a proven track record of success

  • 10+ years of experience in the arms, ammunition, and explosives industry

Required Skills:

  • Eligibility to obtain a Secret level security clearance

  • Experience in munitions production

  • Experience managing Greenfield projects

  • Proficient in 5S, Lean Manufacturing, and Six Sigma methodologies

  • Ability to forecast resource needs (personnel, finances, and assets) to achieve business goals; earned value management

  • Strategic contribution and leadership in developing strategies and spearheading strategic initiatives

  • Performance measurement through defined metrics for teams and processes

  • Exceptional communication and presentation abilities

  • Readiness to travel up to 10% for program support and business development

  • Experience working within a matrix organization

­Desired Skills

  • Knowledge of DoD acquisition process and customer requirements.

  • Experience in obtaining and generating compliant program proposals

  • Experience with the IFS ERP System is highly desired.

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

  • Medical, vision and dental insurance for employees and dependents

  • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

  • 401(k) with immediate vesting on employer match

  • Tuition assistance

  • Student loan assistance

  • Wellness account, Care.com subscription and employee assistance programs

  • Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

View Now
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Senior Director, Site Lead

48656 Saint Helen, Michigan Saab

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description:

Saab, Inc., a global aerospace and defense solutions leader, seeks a visionary and results-driven Senior Director, Site Lead for our new Land Systems Manufacturing Facility. The individual must be based at our Grayling, Michigan location (preferred) or, in the near future, at our planned location in the Detroit, Michigan area. This position is eligible for Saab, Inc.’s relocation package.

As Saab, Inc. expands its production operations, the role of Site Lead will be pivotal in establishing capacity to meet current and future production demands. This role will manage a large project budget and lead a cross-functional team in the successful development and execution of a newly established domestic U.S. munitions plant. The successful candidate will play a crucial role in generating and managing a comprehensive strategy for all phases of site development, from planning and construction through site qualification and start up.

The Site Lead will report directly to the Vice President and General Manager of Land Systems and be entrusted with the comprehensive capability development project, long-term site operations, and growth management. The Site Lead will also work in close partnership with senior operations leaders. The ideal candidate has significant experience across program management, strategic sourcing, and operations. The candidate also will need to demonstrate strong leadership skills, the ability to manage risks and opportunities, and experience building and leading highly motivated management teams.

The individual in this role will operate within a matrixed organizational structure, leading a combination of direct and predominantly indirect (dotted-line) reports. As the site grows significantly over the coming years, this leader will be responsible for guiding, influencing, and developing a cross-functional team in close collaboration with functional leaders whose teams are based at the site. The Site Lead will be instrumental in fostering a culture of ethical behavior, operational excellence, safety, and adherence to high manufacturing quality standards. Additionally, they will establish and maintain strong relationships with key government and customer stakeholders at the federal, state, and local levels.

Additional responsibilities include:

  • Lead the new facility's planning and design, ensuring it meets all operational requirements.

  • Oversee the construction phase to ensure timely and cost-effective completion.

  • Establish and maintain positive relationships with key government and customer stakeholders on the federal, state, and local levels

  • Secure external funding to support key elements of the manufacturing ramp up.

  • Oversee recruiting and training inline with current and future needs.

  • Ensure alignment and compliance with contractual, regulatory, and customer expectations.

  • Manage the production site's day-to-day operations, ensuring that production targets, quality standards, and delivery schedules are met.

  • Foster a culture of excellence, collaboration, and continuous improvement.

  • Manage the facility’s budget, including capital investment, operational expenses, and financial controls, and ensure the plant achieves financial targets.

  • Ensure the facility complies with all relevant safety and regulatory requirements. Implement policies and procedures to maintain a safe working environment.

  • Implement the Sales and Operations Planning (S&OP) and Sales and Operations Execution (S&OE) frameworks to align the facility's strategic goals, operational plans, and execution.

  • Facilitate cross-functional collaboration and communication among sales, operations, finance, and supply chain teams to ensure optimal performance and customer satisfaction.

  • Work closely with customers to understand their needs and ensure the facility delivers products that meet their specifications and satisfaction.

  • Develop and enforce Environmental Health and Safety policies to ensure the well-being of employees and the sustainability of the facility’s operations.

  • Encourage innovation in manufacturing processes and product development to keep Saab, Inc. at the forefront of the defense industry.

  • Lead the implementation of advanced manufacturing concepts, such as intelligent manufacturing, digitalization, and human-machine teaming


Compensation Range: $239,600 - $323,400

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

Required Education and Experience:

  • Bachelor’s degree in industrial engineering, operations management, or related field. Master's degree in business, engineering, or related field preferred - MBA desirable.

  • 15+ years of progressive leadership experience with a proven track record of success

  • 10+ years of experience in the arms, ammunition, and explosives industry

Required Skills:

  • Eligibility to obtain a Secret level security clearance

  • Experience in munitions production

  • Experience managing Greenfield projects

  • Proficient in 5S, Lean Manufacturing, and Six Sigma methodologies

  • Ability to forecast resource needs (personnel, finances, and assets) to achieve business goals; earned value management

  • Strategic contribution and leadership in developing strategies and spearheading strategic initiatives

  • Performance measurement through defined metrics for teams and processes

  • Exceptional communication and presentation abilities

  • Readiness to travel up to 10% for program support and business development

  • Experience working within a matrix organization

­Desired Skills

  • Knowledge of DoD acquisition process and customer requirements.

  • Experience in obtaining and generating compliant program proposals

  • Experience with the IFS ERP System is highly desired.

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

  • Medical, vision and dental insurance for employees and dependents

  • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

  • 401(k) with immediate vesting on employer match

  • Tuition assistance

  • Student loan assistance

  • Wellness account, Care.com subscription and employee assistance programs

  • Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

View Now

Lead IT Support Professional

48656 Saint Helen, Michigan Saab

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description:

Saab, Inc is looking for a seasoned IT professional to join our growing team. The Lead IT Support Professional will be responsible for maintaining a high level of customer satisfaction and finding ways to measure and improve it. By maintaining a current knowledge base for end users and support staff, you will promote a smooth-running IT environment with timely and knowledgeable support. While this role will focus on support in a specific location, the role will also provide broader support which includes support for IT requests and incidents for all employees and contractors across Saab U.S. You will ensure that support is delivered in a timely, organized, and attentive manner.

This individual should have excellent communication, interpersonal, and customer service skills as this is also a hands-on position. The technical support manager should be observant and detail-oriented and possess an understanding of the business, services, and the issues employees face.

Responsibilities

  • Lead and mentor a growing team of IT Support professionals, of varying skills and experience levels.
  • Collaborate with business partners inside and outside of the IT organization to deliver impactful projects on time and on budget.
  • Maintain high level of customer satisfaction and adherence to published service level agreements.
  • Maintain an up-to-date knowledge of hardware, software, and general IT systems by studying relevant publications and participating in educational programs.
  • Monitor emerging technologies and make recommendations.
  • Provide support via phone calls, ticket submissions, and deskside support in order of priority.
  • Responding to escalated corporate support issues.
  • Serve as the highest technical escalation point for IT Infrastructure technology and assist IT Technical services help desk.
  • Coordinate implementation of system changes, upgrades, and modifications according to business needs to include proper change management.
  • Self-directed and motivated to ensure quality customer support and proactive maintenance of the Corporate IT environment.
  • Providing guidance and support to corporate support analysts on projects and best practices.
  • Manage service tickets to ensure timely resolution on all issues.
  • Manage and monitor internal assets to ensure accurate inventory records.
  • Maintain company compliance like ISO 27001, CMMC and NIST frameworks.
  • Participating in an on-call rotation

Compensation Range: $90,000 - $112,500

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

Qualifications

  • Bachelor’s degree in related field preferred, or 5+ years of experience.
  • 6+ years of experience with technical support and problem solving.
  • 4+ years of experience managing Office365.
  • 4+ years of experience support VMWare environments.
  • Proven ability to work autonomously, identifying problems, and solving independently.
  • Extensive knowledge and experience working with client operating systems.
  • Ability to work well under pressure with time restraints.
  • Strong leadership, communications (oral & written), organizational and delegation skills.
  • Strong troubleshooting experience.
  • Linux and Windows Server OS knowledge

Preferred Skills and Knowledge

  • Cisco LAN and Wireless configuration
  • Experience with patch management software
  • Experience with automation & scripting
  • Experience with Teams VoIP systems
  • Experience with Azure and other Cloud solutions
  • Experience with Citrix VDI or other VDI platforms like VMware One
  • Experience with MDM/UEM solutions

Travel

  • Available for moderate overnight travel

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

  • Medical, vision and dental insurance for employees and dependents

  • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

  • 401(k) with immediate vesting on employer match

  • Tuition assistance

  • Student loan assistance

  • Wellness account, Care.com subscription and employee assistance programs

  • Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

View Now

Lead IT Support Professional

48629 Houghton Lake, Michigan Saab

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description:

Saab, Inc is looking for a seasoned IT professional to join our growing team. The Lead IT Support Professional will be responsible for maintaining a high level of customer satisfaction and finding ways to measure and improve it. By maintaining a current knowledge base for end users and support staff, you will promote a smooth-running IT environment with timely and knowledgeable support. While this role will focus on support in a specific location, the role will also provide broader support which includes support for IT requests and incidents for all employees and contractors across Saab U.S. You will ensure that support is delivered in a timely, organized, and attentive manner.

This individual should have excellent communication, interpersonal, and customer service skills as this is also a hands-on position. The technical support manager should be observant and detail-oriented and possess an understanding of the business, services, and the issues employees face.

Responsibilities

  • Lead and mentor a growing team of IT Support professionals, of varying skills and experience levels.
  • Collaborate with business partners inside and outside of the IT organization to deliver impactful projects on time and on budget.
  • Maintain high level of customer satisfaction and adherence to published service level agreements.
  • Maintain an up-to-date knowledge of hardware, software, and general IT systems by studying relevant publications and participating in educational programs.
  • Monitor emerging technologies and make recommendations.
  • Provide support via phone calls, ticket submissions, and deskside support in order of priority.
  • Responding to escalated corporate support issues.
  • Serve as the highest technical escalation point for IT Infrastructure technology and assist IT Technical services help desk.
  • Coordinate implementation of system changes, upgrades, and modifications according to business needs to include proper change management.
  • Self-directed and motivated to ensure quality customer support and proactive maintenance of the Corporate IT environment.
  • Providing guidance and support to corporate support analysts on projects and best practices.
  • Manage service tickets to ensure timely resolution on all issues.
  • Manage and monitor internal assets to ensure accurate inventory records.
  • Maintain company compliance like ISO 27001, CMMC and NIST frameworks.
  • Participating in an on-call rotation

Compensation Range: $90,000 - $112,500

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

Qualifications

  • Bachelor’s degree in related field preferred, or 5+ years of experience.
  • 6+ years of experience with technical support and problem solving.
  • 4+ years of experience managing Office365.
  • 4+ years of experience support VMWare environments.
  • Proven ability to work autonomously, identifying problems, and solving independently.
  • Extensive knowledge and experience working with client operating systems.
  • Ability to work well under pressure with time restraints.
  • Strong leadership, communications (oral & written), organizational and delegation skills.
  • Strong troubleshooting experience.
  • Linux and Windows Server OS knowledge

Preferred Skills and Knowledge

  • Cisco LAN and Wireless configuration
  • Experience with patch management software
  • Experience with automation & scripting
  • Experience with Teams VoIP systems
  • Experience with Azure and other Cloud solutions
  • Experience with Citrix VDI or other VDI platforms like VMware One
  • Experience with MDM/UEM solutions

Travel

  • Available for moderate overnight travel

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

  • Medical, vision and dental insurance for employees and dependents

  • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

  • 401(k) with immediate vesting on employer match

  • Tuition assistance

  • Student loan assistance

  • Wellness account, Care.com subscription and employee assistance programs

  • Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

View Now

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