5 Academic Support jobs in Phoenix

Student Services Site Support (Part Time) (Surprise)

Job ID: 317401
Location: Rio Salado Community College
Full/Part Time:
Regular/Temporary: Temporary

Hourly Rate

$15.00/per hour

Not Eligible for Benefits

This is a part-time, temporary position not eligible for benefits.

Work Schedule

Monday - Thursday, up to 19.5 hours per week.

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Job Summary

Provides front-line customer service and administrative program support for academic and career training programs. Engages in student services including intake, registration, and assessment scheduling; handles inquiries about career training, testing, advising, counseling, or other programs and services. Provides office/clerical support utilizing Excel, Word, and other computer software to enter student registration, enrollment, demographic, attendance, and assessment data into program databases; creates student digital files; supports data collection for projects; works collaboratively with managers and instructors to troubleshoot and resolve data issues; supervised by the Program Manager and receives work direction from the Administrative Specialist.

Essential Functions

50% - Student Support Services: Conducts student intake, registration, and admissions processes; verifies participants' program eligibility; coordinates student registration and testing appointment scheduling; handles phone calls and front desk inquiries from prospective students; monitors & follows up with location call log (CRM database); monitors location service email account; and maintains a knowledge base of current career services and training programs available; supports laptop checkout process and check-out research (account holds, other SIS holds); and interfaces with instructors and staff to support student program participation and success. Works with AR&R and other departments (Financial Aid, Testing) to troubleshoot and resolve student issues (passwords, holds research, account reset)
40% - Data and Record-keeping: Performs data entry (student demographic and intake/registration information, attendance, assessment) into reporting databases with a high degree of accuracy; creates and updates student digital files (SDFs) and attendance workbooks; Links pertinent documents to student digital files; conducts peer audits of registration paperwork; supports administrative specialist with projects, data collection, and surveys; assists with separating students from the program under the direction of location managers; utilizes computers and software daily
10% - Other duties: Provides administrative support to managers and staff. Collects fees as required and balances payment log. Assists with classroom/facility set-up as needed; participates in professional learning and training as required

Minimum Qualifications

High School Diploma or equivalent and one year of prior work experience required.

Prefer candidates with strong computer skills; prior experience working in a front-line, fast-paced customer service environment.

Special Working Conditions

May be required to travel to various locations; may be required to work various hours and shifts.

Position is located at:
Rio LLC in Surprise is located at 12535 W. Smokey Drive, Surprise, AZ 85378

How to Apply

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Open until filled

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

To apply, visit

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Student Services Site Support (Part Time) (Northern)

Job ID: 318939
Location: Rio Salado Community College
Full/Part Time:
Regular/Temporary: Temporary

Hourly Rate

$15.00/per hour

Not Eligible for Benefits

This is a part-time, temporary position not eligible for benefits.

Work Schedule

Monday - Thursday, up to 19.5 hours per week.

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Job Summary

Provides front-line customer service and administrative program support for academic and career training programs. Engages in student services including intake, registration, and assessment scheduling; handles inquiries about career training, testing, advising, counseling, or other programs and services. Provides office/clerical support utilizing Excel, Word, and other computer software to enter student registration, enrollment, demographic, attendance, and assessment data into program databases; creates student digital files; supports data collection for projects; works collaboratively with managers and instructors to troubleshoot and resolve data issues; supervised by the Program Manager and receives work direction from the Administrative Specialist.

Essential Functions

50% - Student Support Services: Conducts student intake, registration, and admissions processes; verifies participants' program eligibility; coordinates student registration and testing appointment scheduling; handles phone calls and front desk inquiries from prospective students; monitors & follows up with location call log (CRM database); monitors location service email account; and maintains a knowledge base of current career services and training programs available; supports laptop checkout process and check-out research (account holds, other SIS holds); and interfaces with instructors and staff to support student program participation and success. Works with AR&R and other departments (Financial Aid, Testing) to troubleshoot and resolve student issues (passwords, holds research, account reset)
40% - Data and Record-keeping: Performs data entry (student demographic and intake/registration information, attendance, assessment) into reporting databases with a high degree of accuracy; creates and updates student digital files (SDFs) and attendance workbooks; Links pertinent documents to student digital files; conducts peer audits of registration paperwork; supports administrative specialist with projects, data collection, and surveys; assists with separating students from the program under the direction of location managers; utilizes computers and software daily
10% - Other duties: Provides administrative support to managers and staff. Collects fees as required and balances payment log. Assists with classroom/facility set-up as needed; participates in professional learning and training as required

Minimum Qualifications

High School Diploma or equivalent and one year of prior work experience required.

Prefer candidates with strong computer skills; prior experience working in a front-line, fast-paced customer service environment.

Special Working Conditions

May be required to travel to various locations; may be required to work various hours and shifts.

Positions are available at various RSC Locations:
Rio Northern is located at 1715 W. Northern Avenue, Phoenix, AZ 85021

How to Apply

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Open until filled

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, , .

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit

jeid-b5b600f85a1f8244b0ad54db9a212377

Student Services Site Support (Part Time) (Downtown)

Job ID: 317398
Location: Rio Salado Community College
Full/Part Time:
Regular/Temporary: Temporary

Hourly Rate

$15.00/per hour

Not Eligible for Benefits

This is a part-time, temporary position not eligible for benefits.

Work Schedule

Monday - Thursday, up to 19.5 hours per week.

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Job Summary

Provides front-line customer service and administrative program support for academic and career training programs. Engages in student services including intake, registration, and assessment scheduling; handles inquiries about career training, testing, advising, counseling, or other programs and services. Provides office/clerical support utilizing Excel, Word, and other computer software to enter student registration, enrollment, demographic, attendance, and assessment data into program databases; creates student digital files; supports data collection for projects; works collaboratively with managers and instructors to troubleshoot and resolve data issues; supervised by the Program Manager and receives work direction from the Administrative Specialist.

Essential Functions

50% - Student Support Services: Conducts student intake, registration, and admissions processes; verifies participants' program eligibility; coordinates student registration and testing appointment scheduling; handles phone calls and front desk inquiries from prospective students; monitors & follows up with location call log (CRM database); monitors location service email account; and maintains a knowledge base of current career services and training programs available; supports laptop checkout process and check-out research (account holds, other SIS holds); and interfaces with instructors and staff to support student program participation and success. Works with AR&R and other departments (Financial Aid, Testing) to troubleshoot and resolve student issues (passwords, holds research, account reset)
40% - Data and Record-keeping: Performs data entry (student demographic and intake/registration information, attendance, assessment) into reporting databases with a high degree of accuracy; creates and updates student digital files (SDFs) and attendance workbooks; Links pertinent documents to student digital files; conducts peer audits of registration paperwork; supports administrative specialist with projects, data collection, and surveys; assists with separating students from the program under the direction of location managers; utilizes computers and software daily
10% - Other duties: Provides administrative support to managers and staff. Collects fees as required and balances payment log. Assists with classroom/facility set-up as needed; participates in professional learning and training as required

Minimum Qualifications

High School Diploma or equivalent and one year of prior work experience required.

Prefer candidates with strong computer skills; prior experience working in a front-line, fast-paced customer service environment.

Special Working Conditions

May be required to travel to various locations; may be required to work various hours and shifts.

Position located at:
Rio Downtown is located at 619 N. 7th Avenue, Phoenix, AZ 85007

How to Apply

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Open until filled

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

To apply, visit

jeid-2548f6df541a4540aaed113b69938eb5

Position Summary: 

Penn Foster Group’s Learner Success Advocates leverage point-of-need digital support tools to shepherd high school, career, and college learners through their personalized learning experience. With a focus on driving persistence and program completion, Learner Success Advocates foster a support environment that allows learners to realize their employability, career, and life goals through accessible, affordable, and self-paced learning opportunities. *This position will report to the office two days per week in Chandler, AZ.

 
Salary: $20/hr 

 
Essential Job Functions: 

• Perform all duties in full support of Penn Foster Group’s Purpose, Promise, and Principles, understanding that the positive and effective execution of these duties is instrumental to the success and experience of our learners.
• Promote a personalized, and supportive experience for learners, driving improvement in measured learner progression, completion outcomes, and satisfaction metrics.
• Leverage omni-channel and multi-channel support tools and technologies to perform inbound and outbound digital and telecommunications with learners and their guardians according to defined service level agreements.
• Conduct data-driven interventions and motivation outreach to support, guide, and empower at-risk learners through their learning experience, continually building learner confidence and the development of skills necessary to be advocates for themselves.
• Collaborate with the Education team to advise learners on program or course selections, motivate, and coach learners to help them achieve their career goals.
• Assist learners with scheduling instructional and tutoring appointments and navigating self-help resources, such as the learning management system, library, and learning resource center.
• Establish and grow effective working relationships with other learner support teams to provide a seamless, timely support experience.
• Strive for first contact resolution and attempt to de-escalate and resolve challenges impacting the learner’s ability to progress.
• Provide feedback to the Penn Foster Group regarding opportunities to improve the learner experience and serve as a catalyst for support experience improvement.
• Perform accurate and timely data entry updates to learner profiles in enterprise systems.
• Manage multi-brand and cross-vertical learner caseloads as needed.
• Perform other duties as assigned. 

 
Knowledge, Skills, Abilities: 

Education: 

• High School diploma or equivalent required*
• Associate’s degree preferred 

*proof of High School Diploma or Equivalent required 

Experience: 

• 1-3 years of work experience required.
• 1-3 years of customer service experience preferred. 

Required Computer Skills: 

• Must be able to perform 8 hours of computer work per day.
• Adept at learning new technologies.
• Proficient with Microsoft Office. 

Preferred Computer Skills: 

• Experience with inbound and outbound digital and/or phone support.
• Five9 call center skills.
• Experience with Ada chatbot and Microsoft Dynamics. 

Other Requirements: 

• Ability to multi-task and work efficiently.
• Excellent verbal and written communication skills.
• Acute active listening skills.
• Demonstrates empathy, respect, and awareness of the needs of our learners.
• Must report to the office at least two days per week.
• When working from home, access to consistent, adequate internet connectivity is required.

*Please note that a technical assessment will be required as part of our hiring process. 

About Us: At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future.  Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market. 

Equal Employment Opportunity: We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.   

What We Offer: We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.