2 Account Management jobs in North Miami
Account Service Manager Sr - Pharmacy Account Management
33126 Flagami, Florida
Elevance Health
Posted 2 days ago
Job Viewed
Job Description
**Account Service Manager Sr - Pharmacy Account Management**
**Location:** This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.
_Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law._
**CarelonRx Pharmacy** is now part of CarelonRx (formerly IngenioRx), a proud member of the Elevance Health family of companies. The CarelonRx Home Delivery Pharmacy will deliver a digital first pharmacy experience that is convenient, simpler to use, and more affordable for our patients and payors. Our Pharmacy model focuses on whole person care, providing the best member experience to drive adherence, affordability, and improved overall health outcomes by putting the patient first.
The **Account Service Manager, Sr,** is responsible for providing highly advanced account management representation and strategic planning for major accounts and serves as a lead for assigned accounts and units.
**How you will make an impact:**
+ Provides strategic planning and account management for large accounts.
+ Directs and manages the administration of contractual requirements and obligations.
+ Manages the new and renewal implementation process for accounts.
+ Interfaces with operations to ensure smooth delivery of services.
+ Maintains ongoing account relationships at multiple levels throughout the customer's organization. Make recommendations for improvements to meet customers¿ expectations.
+ Develop implementation processes and manage reporting processes to ensure client retention and high levels of account satisfaction.
+ Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
+ Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client.
+ Coordinates open enrollment meetings, renewal process and training sessions.
+ Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
+ Provides guidance or expertise to less experienced account service managers.
+ Make routine account visits and attend client meetings as necessary.
**Minimum Requirements:**
+ Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
+ A sales license may be required.
+ Travels to worksite and other locations as necessary.
**Preferred Experience, Skills, and Capabilities**
+ Experience working in the managed care/healthcare insurance industry most notably in pharmacy benefits; PBM experience strongly preferred.
+ Exceptional strategic thinking, decision-making, problem-solving skills, and adaptability are highly preferred.
+ Proven ability in collaborating with cross-functional teams and coordinating efforts towards common goals are strongly preferred.
+ Experience interacting confidently with senior management and executive level stakeholders, as a subject matter expert and comfortable with influencing decision-making preferred.
+ Excellent written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties strongly preferred.
+ Proficient with Microsoft Office products, MS Teams, CRM tools and Salesforce highly preferred.
For candidates working in person or virtually in the below locations, the salary* range for this specific position is $104,352 to $156,528.
Locations: New York
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
**Location:** This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.
_Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law._
**CarelonRx Pharmacy** is now part of CarelonRx (formerly IngenioRx), a proud member of the Elevance Health family of companies. The CarelonRx Home Delivery Pharmacy will deliver a digital first pharmacy experience that is convenient, simpler to use, and more affordable for our patients and payors. Our Pharmacy model focuses on whole person care, providing the best member experience to drive adherence, affordability, and improved overall health outcomes by putting the patient first.
The **Account Service Manager, Sr,** is responsible for providing highly advanced account management representation and strategic planning for major accounts and serves as a lead for assigned accounts and units.
**How you will make an impact:**
+ Provides strategic planning and account management for large accounts.
+ Directs and manages the administration of contractual requirements and obligations.
+ Manages the new and renewal implementation process for accounts.
+ Interfaces with operations to ensure smooth delivery of services.
+ Maintains ongoing account relationships at multiple levels throughout the customer's organization. Make recommendations for improvements to meet customers¿ expectations.
+ Develop implementation processes and manage reporting processes to ensure client retention and high levels of account satisfaction.
+ Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
+ Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client.
+ Coordinates open enrollment meetings, renewal process and training sessions.
+ Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
+ Provides guidance or expertise to less experienced account service managers.
+ Make routine account visits and attend client meetings as necessary.
**Minimum Requirements:**
+ Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
+ A sales license may be required.
+ Travels to worksite and other locations as necessary.
**Preferred Experience, Skills, and Capabilities**
+ Experience working in the managed care/healthcare insurance industry most notably in pharmacy benefits; PBM experience strongly preferred.
+ Exceptional strategic thinking, decision-making, problem-solving skills, and adaptability are highly preferred.
+ Proven ability in collaborating with cross-functional teams and coordinating efforts towards common goals are strongly preferred.
+ Experience interacting confidently with senior management and executive level stakeholders, as a subject matter expert and comfortable with influencing decision-making preferred.
+ Excellent written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties strongly preferred.
+ Proficient with Microsoft Office products, MS Teams, CRM tools and Salesforce highly preferred.
For candidates working in person or virtually in the below locations, the salary* range for this specific position is $104,352 to $156,528.
Locations: New York
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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0
Bleeding Management Key Account Manager - South
33126 Flagami, Florida
Grifols Shared Services North America, Inc
Posted 1 day ago
Job Viewed
Job Description
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
**Role and Responsibilities of a Bleeding Management KAM**
**About the Role:**
The KAM will play a vital role in the successful launch of a new Bleeding Management product within the Grifols Biopharma portfolio. The KAM will develop and execute Account plans for a specified "Account List" of Health Systems designed to increase the adoption and utilization of the Grifols Bleeding Management product portfolio. The KAM's primary responsibility will be to ensure the Grifols Bleeding Management products are available when requested by Physicians for use during appropriate procedures within specified Health Systems. The KAM will be responsible to coordinate and communicate the sales activities on a regular cadence with key Grifols Stakeholders across multiple departments and functions including Territory Sales Representatives, Regional Sales Directors, Managed Markets, the Product Brand Team and other necessary stakeholders. The KAM will report directly to the Regional Sales Director with responsibility for their specific geographic alignment.
**The KAM Role will execute the following:**
**KAM Customer Related Responsibilities and Activities**
+ Cultivate a network of Grifols Bleeding Management Product advocates that are key members of the decision-making process within a targeted Health System which may include various Heads of Department, KOL's and Key Decision Makers / Influencers both inside and outside of the P&T Committee
+ Understand who the P&T Members are within a Health System and build a relationship with those individuals
+ Understand and engage with the specific process required for product approval and availability for use during appropriate surgical procedures within each targeted account
+ Collaborate with Regional Sales Directors and their team of Specialty Sales Representatives to develop physician influencer champions to submit and approve P&T requests to add product to formulary
+ To drive the pull-through of prioritized Grifols Bleeding Management products, the KAM should develop KOL champions to drive a new standard-of-care and protocol changes within targeted health systems
+ Possess an understanding of the purchase landscape, and how each targeted Grifols Bleeding Management Product fits within the Health System's existing purchase structure (i.e. Distributor, GPO, Contract Status, Consignment, etc.)
+ Develop and execute a Strategic Account Plan for each targeted customer through collaboration with all Grifols stakeholders
+ Understand the entire book of Biopharma business Grifols may have within a Health System, and appropriately and strategically leverage existing Grifols relationships
+ Collaborate and engage the National Accounts team when any contracting needs/opportunities arise. The KAM would be available to provide any necessary support to the responsible National Account Manager (NAM) in the execution of the contracting process
+ Understand when to engage the HEOR Team to connect them with the customer as appropriate
+ Possess an understanding of the Managed Care landscape and when to utilize necessary internal resources to assist the customer (i.e. Director of Reimbursement, Payer Team, etc.)
+ Compliantly engage and interact with the MSL Team should a need arise
**KAM Resources Utilization**
+ Maintain updated and accurate CRM Data
+ Build an Account focused Business Strategy in alignment with corporate strategies and goals utilizing available data resources
+ Lead and coordinate the Account Strategy and Tactics utilizing all resources available including the collaboration of the Regional Sales Directors, their Territory Sales Team and relevant stakeholders
+ Provide Key Account Management insights to Sales Leadership and appropriate internal stakeholders to assist in customer strategy development and resource needs
+ Utilization of all available educational resources to develop knowledge about products and disease states while also utilizing these resources where appropriate to drive awareness with the customer
+ Follow Grifols Compliance Guidelines for management and use of Corporate T&E Expense Card.
**Product Portfolio Knowledge**
+ Clearly articulate the feature and benefit of key Bleeding Management products and understand the "Why" behind their importance to the customer
+ Possess an understanding of all products in the Grifols Bleeding Management product portfolio and articulate the value proposition of each brand to appropriate customer contacts
+ Due to the nature of coordinating Grifols Bleeding Management sales activity within a Hospital or Health System where other Grifols products are sold, it is important to have familiarity with other products within the Grifols portfolio (Gamunex, Albutein, HyperRAB, Xembify and Prolastin), and then understand who and when to engage the key Grifols stakeholders to assist the customer should a request for assistance be made that is beyond the scope of the Bleeding Management product portfolio
**Qualifications**
+ 6 years of Sales Experience in Biologics or Pharmaceuticals with 3+ years selling in the Hospital / Institutional Environment
+ 2+ years in a Health System "Account Management" Role
+ Existing relationships with health system decision makers, P&T committee members, health system director level within pharmacy, purchasing or supply chain
+ Previous experience influencing standard-of-care or protocol changes within institutional / health system environments a bonus
+ History of formulary wins within large hospital systems within the geography
+ Understanding of the GPO, Health System & Distribution channel and their relation to a health system's decision making and product approval process
+ History of collaboration across sales & cross-functional teams to drive account specific strategy
+ Must possess a valid driver's license in the state in which the employee works and meet the Qualifying Driver Criteria of the Grifols Fleet Program which includes but is not limited to a 5 year Motor Vehicle Records (MVR) lookback of major driving violations
+ A history of consistently meeting or exceeding sales goals
Third Party Agency and Recruiter Notice:
Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.
**Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.**
Learn more about Grifols ( ID:** 527940
**Type:** Regular Full-Time
**Job Category:** Sales/Sales Operations
**Role and Responsibilities of a Bleeding Management KAM**
**About the Role:**
The KAM will play a vital role in the successful launch of a new Bleeding Management product within the Grifols Biopharma portfolio. The KAM will develop and execute Account plans for a specified "Account List" of Health Systems designed to increase the adoption and utilization of the Grifols Bleeding Management product portfolio. The KAM's primary responsibility will be to ensure the Grifols Bleeding Management products are available when requested by Physicians for use during appropriate procedures within specified Health Systems. The KAM will be responsible to coordinate and communicate the sales activities on a regular cadence with key Grifols Stakeholders across multiple departments and functions including Territory Sales Representatives, Regional Sales Directors, Managed Markets, the Product Brand Team and other necessary stakeholders. The KAM will report directly to the Regional Sales Director with responsibility for their specific geographic alignment.
**The KAM Role will execute the following:**
**KAM Customer Related Responsibilities and Activities**
+ Cultivate a network of Grifols Bleeding Management Product advocates that are key members of the decision-making process within a targeted Health System which may include various Heads of Department, KOL's and Key Decision Makers / Influencers both inside and outside of the P&T Committee
+ Understand who the P&T Members are within a Health System and build a relationship with those individuals
+ Understand and engage with the specific process required for product approval and availability for use during appropriate surgical procedures within each targeted account
+ Collaborate with Regional Sales Directors and their team of Specialty Sales Representatives to develop physician influencer champions to submit and approve P&T requests to add product to formulary
+ To drive the pull-through of prioritized Grifols Bleeding Management products, the KAM should develop KOL champions to drive a new standard-of-care and protocol changes within targeted health systems
+ Possess an understanding of the purchase landscape, and how each targeted Grifols Bleeding Management Product fits within the Health System's existing purchase structure (i.e. Distributor, GPO, Contract Status, Consignment, etc.)
+ Develop and execute a Strategic Account Plan for each targeted customer through collaboration with all Grifols stakeholders
+ Understand the entire book of Biopharma business Grifols may have within a Health System, and appropriately and strategically leverage existing Grifols relationships
+ Collaborate and engage the National Accounts team when any contracting needs/opportunities arise. The KAM would be available to provide any necessary support to the responsible National Account Manager (NAM) in the execution of the contracting process
+ Understand when to engage the HEOR Team to connect them with the customer as appropriate
+ Possess an understanding of the Managed Care landscape and when to utilize necessary internal resources to assist the customer (i.e. Director of Reimbursement, Payer Team, etc.)
+ Compliantly engage and interact with the MSL Team should a need arise
**KAM Resources Utilization**
+ Maintain updated and accurate CRM Data
+ Build an Account focused Business Strategy in alignment with corporate strategies and goals utilizing available data resources
+ Lead and coordinate the Account Strategy and Tactics utilizing all resources available including the collaboration of the Regional Sales Directors, their Territory Sales Team and relevant stakeholders
+ Provide Key Account Management insights to Sales Leadership and appropriate internal stakeholders to assist in customer strategy development and resource needs
+ Utilization of all available educational resources to develop knowledge about products and disease states while also utilizing these resources where appropriate to drive awareness with the customer
+ Follow Grifols Compliance Guidelines for management and use of Corporate T&E Expense Card.
**Product Portfolio Knowledge**
+ Clearly articulate the feature and benefit of key Bleeding Management products and understand the "Why" behind their importance to the customer
+ Possess an understanding of all products in the Grifols Bleeding Management product portfolio and articulate the value proposition of each brand to appropriate customer contacts
+ Due to the nature of coordinating Grifols Bleeding Management sales activity within a Hospital or Health System where other Grifols products are sold, it is important to have familiarity with other products within the Grifols portfolio (Gamunex, Albutein, HyperRAB, Xembify and Prolastin), and then understand who and when to engage the key Grifols stakeholders to assist the customer should a request for assistance be made that is beyond the scope of the Bleeding Management product portfolio
**Qualifications**
+ 6 years of Sales Experience in Biologics or Pharmaceuticals with 3+ years selling in the Hospital / Institutional Environment
+ 2+ years in a Health System "Account Management" Role
+ Existing relationships with health system decision makers, P&T committee members, health system director level within pharmacy, purchasing or supply chain
+ Previous experience influencing standard-of-care or protocol changes within institutional / health system environments a bonus
+ History of formulary wins within large hospital systems within the geography
+ Understanding of the GPO, Health System & Distribution channel and their relation to a health system's decision making and product approval process
+ History of collaboration across sales & cross-functional teams to drive account specific strategy
+ Must possess a valid driver's license in the state in which the employee works and meet the Qualifying Driver Criteria of the Grifols Fleet Program which includes but is not limited to a 5 year Motor Vehicle Records (MVR) lookback of major driving violations
+ A history of consistently meeting or exceeding sales goals
Third Party Agency and Recruiter Notice:
Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.
**Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.**
Learn more about Grifols ( ID:** 527940
**Type:** Regular Full-Time
**Job Category:** Sales/Sales Operations
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