127 Account Management jobs in San Elizario

ProSphere (PST), a Planned Systems International (PSI) company, is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripherals, and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets. The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are full-time positions located in El Paso, TX. Veterans are highly encouraged to apply.

All candidates must be US Citizens for this contract.

Provide routine information technology (IT) customer support in maintaining computing systems, printers and other peripherals
• Analyze and report daily on ticket resolution to an established weekly ticket closure rate
• Troubleshoot basic IT services as needed and assist customers with reported issues
• Will use an automated ticketing system on a daily basis
• Successfully handle a wide range of hardware and network technology issues in a high-volume, fast paced environment
• Will be responsible for all assigned trouble tickets from creation to resolution

• Candidate must be a U.S. Citizen
• Must live within 1 hour of the facility (10767 Gateway West, El Paso, TX)
• Candidate required to be onsite once a week.
• Must be able to obtain and maintain a clearance for persons in a position of public trust conducted by the Department of Veterans Affairs (VA) and the Office of Personnel Management (OPM)
• Minimum high school diploma
• Technical certifications strongly desired
• Experience providing IT support to end-user communities preferred but not required
• Excellent customer service and communications skills required
• Demonstrable troubleshooting and problem resolution skills for desktops and laptops
• Experience providing services to the federal government and/or the VA
• Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
• May be required to lift up to fifty (50) pounds
• Ability to work overtime required on occasion
• Ability to sit at a workstation for long periods of time
  

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing , or by dialing .

ProSphere (PST), a Planned Systems International (PSI) company, is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to be the Tier 1 first respondent to end-user requests for assistance in the operation and functionality of their computing systems, software, peripherals, and other devices. The successful candidate must be able to assist the user in the use of existing manuals and non-scripted or automated system responses in clearing Tier 1 trouble tickets. The candidate must be able to effectively interact with the user and be able to refer ongoing or unresolved issues to the appropriate technical, analysis, assurance, or engineering support team at Tier 2. Individuals in this role must possess effective communication skills, have attention to detail, and be willing to work as part of an integrated team consisting of both Government and contractor personnel on a nationwide level. These are full-time positions located in El Paso, TX. Veterans are highly encouraged to apply.

All candidates must be US Citizens for this contract.

Provide routine information technology (IT) customer support in maintaining computing systems, printers and other peripherals
• Analyze and report daily on ticket resolution to an established weekly ticket closure rate
• Troubleshoot basic IT services as needed and assist customers with reported issues
• Will use an automated ticketing system on a daily basis
• Successfully handle a wide range of hardware and network technology issues in a high-volume, fast paced environment
• Will be responsible for all assigned trouble tickets from creation to resolution

• Candidate must be a U.S. Citizen
• Must live within 1 hour of the facility (10767 Gateway West, El Paso, TX)
• Candidate required to be onsite once a week.
• Must be able to obtain and maintain a clearance for persons in a position of public trust conducted by the Department of Veterans Affairs (VA) and the Office of Personnel Management (OPM)
• Minimum high school diploma
• Technical certifications strongly desired
• Experience providing IT support to end-user communities preferred but not required
• Excellent customer service and communications skills required
• Demonstrable troubleshooting and problem resolution skills for desktops and laptops
• Experience providing services to the federal government and/or the VA
• Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
• May be required to lift up to fifty (50) pounds
• Ability to work overtime required on occasion
• Ability to sit at a workstation for long periods of time
  

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing , or by dialing .

This description is intended to outline the primary responsibilities, general nature and level of work being performed by teammates assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and competencies of the Customer Service Clerk. The incumbent may be assigned other duties and responsibilities.

Responsible for achieving and maintaining extraordinary customer service. Serves as a model for customer service and other vital behaviors, and instills this value in all teammates. Creates an environment for continual learning and encourages an open dialogue among teammates. Provides leadership and motivation within the store to promote a culture reflective of Lowe's guiding principles, core values, and vision.

- Responsible To: Store Manager / Assistant Manager

- Teammates Supervised: None

- Inter-Relationships: Frequent contact with all teammates, customers, corporate office and vendors. Occasional contact with teammates from other locations.

- Act as the ambassador of extraordinary customer service for the total store.

- Promote customer and community good will by treating all teammates and customers with fairness, dignity and respect.

- Assist front end teammates and customers with refunds, over-rings and other transactions requiring supervisory approvals.

- Handle change order request, Lottery transactions.

- Be knowledgeable, recognize and differentiate between all various types of produce carried in the store.

- Ensure that all teammates are courteous to customers and that requests, refunds and complaints are handled promptly and courteously.

- Process all various types of sales transactions accepted by the store. This may include EFT transactions, WIC checks, food stamps, manufacturers coupons, gift certificates, etc.

- Comply with safety standards.

- Keep work area maintained appropriately to ensure a safe work environment for teammates and customers.

- Must be able to perform other duties.

- Inform management of pricing problems and maintenance needs of front end equipment.

- Handle damaged and spoiled/out of date products according to company policies.

- Inform store management of disputes between teammates and department managers or any combination of the preceding.

- Maintain an efficient productive front end operation.

- Understand the company teammate handbook.

- Adhere to all compliance of company policies, programs, procedures and guidelines.

- Work with store teammates to identify the root causes of issues and inefficiencies.

- Trains front end teammates.

- Constantly interacts with teammates to ensure that all teammates understands Lowe's expectations.

- Constantly interacts with customers; remains highly visible.

- Ensure that all Management Awareness policies and goals are achieved.

- Ensure that check cashing policies and procedures are trained and implemented per company policy.

Training and Experience: High School Diploma or equivalent required. 1 years experience in the supermarket industry or other retail business.

Knowledge, Abilities and Skills: Possess good customer relations skills. Must have good communication and problem-solving skills. Knowledge of retail operations. Ability to work independently and deal with a variety of concrete variable.

Licenses, Registration and Certification: None.

Works in a well lit, well ventilated area. Occasional exposure to refrigerated storage areas, damp/humid conditions and seasonal outdoor weather. Subject to communicable disease.

Medium work-exerting 20-50 pounds of force constantly to move objects. Must posses good audio, visual and hearing acuity. Requires walking and/or standing up to a significant degree. Must be able to climb, stand, bend, push or pull, twist, grasp, squeeze, stoop, kneel, squat, reach, handle, finger and feel. Subject to psychological stress.

This description is intended to outline the primary responsibilities, general nature and level of work being performed by teammates assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and competencies of the Customer Service Clerk. The incumbent may be assigned other duties and responsibilities.

Responsible for achieving and maintaining extraordinary customer service. Serves as a model for customer service and other vital behaviors, and instills this value in all teammates. Creates an environment for continual learning and encourages an open dialogue among teammates. Provides leadership and motivation within the store to promote a culture reflective of Lowe's guiding principles, core values, and vision.

- Responsible To: Store Manager / Assistant Manager

- Teammates Supervised: None

- Inter-relationships: Frequent contact with all teammates, customers, corporate office and vendors. Occasional contact with teammates from other locations.

- Act as the ambassador of extraordinary customer service for the total store.

- Promote customer and community good will by treating all teammates and customers with fairness, dignity and respect.

- Assist front end teammates and customers with refunds, over-rings and other transactions requiring supervisory approvals.

- Handle change order request, Lottery transactions.

- Be knowledgeable, recognize and differentiate between all various types of produce carried in the store.

- Ensure that all teammates are courteous to customers and that requests, refunds and complaints are handled promptly and courteously.

- Process all various types of sales transactions accepted by the store. This may include EFT transactions, WIC checks, food stamps, manufacturers coupons, gift certificates, etc.

- Comply with safety standards.

- Keep work area maintained appropriately to ensure a safe work environment for teammates and customers.

- Must be able to perform other duties.

- Inform management of pricing problems and maintenance needs of front end equipment.

- Handle damaged and spoiled/out of date products according to company policies.

- Inform store management of disputes between teammates and department managers or any combination of the preceding.

- Maintain an efficient productive front end operation.

- Understand the company teammate handbook.

- Adhere to all compliance of company policies, programs, procedures and guidelines.

- Work with store teammates to identify the root causes of issues and inefficiencies.

- Trains front end teammates.

- Constantly interacts with teammates to ensure that all teammates understands Lowe's expectations.

- Constantly interacts with customers; remains highly visible.

- Ensure that all Management Awareness policies and goals are achieved.

- Ensure that check cashing policies and procedures are trained and implemented per company policy.

Training and Experience: High School Diploma or equivalent required. 1 years experience in the supermarket industry or other retail business.

Knowledge, Abilities and Skills: Possess good customer relations skills. Must have good communication and problem-solving skills. Knowledge of retail operations. Ability to work independently and deal with a variety of concrete variable.

Licenses, Registration and Certification: None.

Works in a well lit, well ventilated area. Occasional exposure to refrigerated storage areas, damp/humid conditions and seasonal outdoor weather. Subject to communicable disease.

Medium work-exerting 20-50 pounds of force constantly to move objects. Must posses good audio, visual and hearing acuity. Requires walking and/or standing up to a significant degree. Must be able to climb, stand, bend, push or pull, twist, grasp, squeeze, stoop, kneel, squat, reach, handle, finger and feel. Subject to psychological stress.