31 Account Manager jobs in Grand Rapids
Account Manager
Posted 18 days ago
Job Viewed
Job Description
POSITION PROFILE
**The Account Manager** solves critical business challenges and cultivates new and expanded customer relationships. The AM will focus on understanding the customers' environment and aligning appropriate Ricoh solutions to their mission-critical goals and objectives through relationship building with decision-makers and influencers.
**Job Duties and Responsibilities**
+ **Execute Business Development**
+ Understand the customer's environment. Open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts to increase Ricoh's market share.
+ Solve critical business challenges for the customer, both known and uncovered through research and questioning.
+ Understand how customers are buying, not what they are buying, focusing on their needs, not a predetermined product or service.
+ Excellent communication.
+ Differentiate Ricoh's ability to accelerate the transformation of the customer's digital environment through storytelling to uncover opportunities aligned to Ricoh's portfolio.
+ Articulate how buying decisions can impact the customer's financial position.
+ Develop and confidently deliver compelling presentations both in person and virtually.
**Qualifications (Education, Experience, and Certifications)**
+ Bachelor's Degree or equivalent experience required.
+ 3+ years of demonstrated business development experience required.
+ Experience in IT and/or Software services environment preferred.
+ Understanding of document workflow solutions and processes preferred.
+ Foundational knowledge of P&L components.
+ Ability to research and analyze customers to enable appropriate business conversations across the account.
+ Proven ability to manage multiple accounts at a time while maintaining sharp attention to detail.
**Knowledge, Skills, and Abilities**
+ Demonstrated success with using collaboration to build influence.
+ Sound understanding of the solution design process.
+ Brings thought leadership to customer engagement.
+ Outstanding verbal and written communication skills.
+ Proven ability to develop and maintain professional relationships with relevant stakeholders.
+ Stays current with Ricoh offerings.
+ Ability to assess customer environments and situations and create strategies for extending and expanding core services throughout the customer enterprise.
+ Strong learning agility.
+ Strives to understand and position favorably in the customer approval process, creating sponsors and advocates.
**Working Conditions, Mental and Physical Demands**
+ Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
+ Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction. Prepare, provide, and convey diversified information.
+ Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects typically weighing less than 10 lbs. (e.g., papers, books, files, and small parts). Moderate dexterity-regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
+ Travel required (approx. 20%); may include overnight travel.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Account Manager
Posted 18 days ago
Job Viewed
Job Description
**Who We Are**
At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.
HUB is a leading global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in over 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions
**What We Offer You**
At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity!
**Benefits you may enjoy working at HUB International Midwest-East:**
+ Medical, Dental, and Vision (PPO, HMO, and HSA)
+ Comprehensive Wellness Program
+ 401(k) Retirement Plan
+ Life and Disability Plans
+ Vacation, Holiday, Sick, and Personal Time Off
+ Pet Insurance
+ Bonus Program
+ Comprehensive Onboarding Program
+ Continuing Education / Personal Development Programs
+ Flexible Work Arrangements
+ Employee Engagement Events
+ Dress for Your Day Dress-Code
+ Service Awards
**Here's Where You Come In**
As a Middle Market Commercial Account Manager, you will manage an assigned book of business of $500K+ in revenue. You will be responsible to retain our clients through customer service and maintaining accurate client information in our systems. You will work in a collaborative team environment, mentoring Associate Account Managers and Team Assistants, as applicable.
**Responsibilities** :
+ Manages a book of business generally in excess of $00k in revenue, depending on the complexity or number of accounts.
+ Provide quality customer service to existing accounts with a goal of 93% retention or more.
+ Collaborate within a team that includes: Producers, Sr. Account Managers, and Associate Account Managers.
+ Mentor, support, and train Associate Account Managers and Team Assistants, as necessary.
+ Ensure accurate maintenance of client information in EPIC
+ Special projects and all other duties, as assigned
**Cultural Expectations** :
+ Determination - unsatisfied until we are the best. We go the extra mile for clients and colleagues.
+ Ownership - Responsible to each other, our clients, and our goals.
+ Teamwork - Together we attain greater success.
+ Sincerity - Giving and receiving direct and caring communication
**Qualifications:**
+ High School Degree, or Equivalent
+ 3-5+ years in a Commercial Lines role on the agency side
+ Experience working in the middle market with accounts averaging 15k in revenue and above
+ Intermediate excel skills
+ Strong communication
+ P&C License
+ Willingness to travel, on occasion
Department Account Management & Service
Required Experience:
Required Travel:
Required Education:
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program ( endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Recruiter/ Account Manager
Posted 8 days ago
Job Viewed
Job Description
Overview
Looking for a career in sales? Insight Global is one of the world's largest staffing firms. What does that mean? We make hiring easy for our clients. Since 2001, we've expanded from a small entrepreneurial startup to over $4 billion in revenue. Our growth is driven by our award-winning company culture, comprehensive training programs, and of course, our people. We pride ourselves on hiring elite entry-level sales candidates because we believe in promoting from within. Each employee starts as a Recruiter before earning a promotion to Account Management.
As an entry-level Recruiter, you'll be supported by a team of mentors to show you the ropes and give guidance every step of the way. From day one, you'll be immersed in The IG Way, a cutting-edge training program designed to not only teach how we operate, but also how to accelerate your sales career.
Responsibilities
RECRUITER
The purpose of the Recruiter role is to build the foundation for a successful sales career at Insight Global. As a Recruiter, you'll learn all about staffing and our services - and how to sell them to current and future clients. You'll play the role of matchmaker for companies and candidates by reviewing resumes from our internal database and online job boards, conducting phone interviews, preparing candidates to meet hiring managers, and ultimately negotiating job offers to get them hired.
The average employee spends approximately six months in the Recruiter role before enrolling into either Account Manager Training (AMT) or Professional Recruiter Training (PRT). The next 8 to 12 weeks, you'll be working to earn your promotion into either role by applying the skills and knowledge you learned to real-world scenarios with your future clients.
ACCOUNT MANAGER
Account Managers are the face of our organization. They work directly with hiring managers at Fortune 1,000 companies by researching and targeting organizations in need of staffing services. They make an initial connection through networking and cold calls, ultimately becoming valuable business consultants and building long-term relationships with their clients. Account Managers run in-person meetings and lunches to get to know hiring goals, team dynamics, and sell how our services can elevate their business. They'll then gather job requirements and work hand-in-hand with our Recruiting team to find the perfect candidates to fill each role. Account Managers don't sell a product, they sell staffing and are experts when it comes to all things hiring.
PROFESSIONAL RECRUITER
When it comes to Professional Recruiting, think next-level Recruiting and a different take on inside sales. Professional Recruiters are experts in their craft, focused on job seekers and our consultants. Their job is to identify top talent, then work to pair those candidates with the perfect job. They get to know the experiences and career aspirations of each job seeker to match clients to consultants. Once the placement is made, our Professional Recruiters continue to work closely with each consultant guaranteeing a world-class experience and offering continued support throughout their careers. Our Professional Recruiters accounted for over 80% of our job placements last year.
Qualifications
QUALIFICATIONS:
- We're focused on hiring the best talent, regardless of major, school, or experience. We are looking for individuals with grit, leadership potential, and a competitive spirit. If you're driven, personable, and embody our Shared Values, you're the right fit for Insight Global.
- Personality: We look for those who have strong personalities, who are positive, charismatic and have a willingness to connect with others.
- Grit: This job is challenging, but it's extremely rewarding. We want the type of people who persevere beyond the hard stuff and proactively pursue long-term goals, work well under pressure, and can handle difficult situations. There will always be obstacles, but how our people handle them is what sets us apart.
- Team: Together, anything is possible. IG employees must want to be part of a team and work well with others. Every success story has a team of people behind it.
- Culture: Of everything, our culture is most important, and our Shared Values define us: Everyone Matters, We Take Care of Each Other, Leadership is Here to Serve, High Character & Hard Work Above All Else & Always Know Where You Stand. Our employees (and those we seek to hire) embody and live out these Shared Values.
- Sales: We want someone who's motivated, excited about sales, looking to start a long-term career, and can embody our Sales Behaviors: Ability to Build in-Person Relationships, Urgent, Aggressive and Direct, Relentlessly Compete, Always Find a Way, and Be Elite.
Insight Global offers a competitive base salary ranging from $7,000- 68,640 annually, dependent on office location, and a 5,000 signing bonus in LTIPs (Long Term Incentive Plan). Upon promotion, Account Managers receive a base salary increase, up to 6,120 annually in cell allowance and commission supplement, as well as uncapped commission paid weekly.
The average employee in the company makes:
- Year 2: 73,000- 88,000
- Year 3: 121,000- 145,000
- Year 4: 135,000- 194,000
Account Managers and Professional Recruiters have the opportunity to win annual sales contests that include an all-expenses paid trip to the Bahamas, LTIPs, and a cash bonus starting at 7,500- 10,000. Benefit offerings include medical, dental, vision, disability insurance, company-paid life insurance, 401k retirement account access with employer matching, and paid vacation and sick time.
Pay Range
USD 40,000.00 - USD 45,500.00 /Yr.
Key Account Manager
Posted 11 days ago
Job Viewed
Job Description
We are looking for a skilled Key Account Manager to oversee mission-critical customer projects and foster lasting partnerships. In this role, you will serve as a strategic collaborator, ensuring seamless project execution and delivering exceptional value to our clients. Your efforts will directly contribute to the success of key accounts and the overall growth of our organization.
Responsibilities:
- Plan, coordinate, and manage key customer projects from initiation to completion, ensuring timely delivery and alignment with objectives.
- Identify and address potential risks to maintain project momentum and avoid disruptions.
- Develop strong relationships with clients by providing innovative solutions and proactive communication.
- Translate client needs into actionable strategies, ensuring clarity and alignment with business goals.
- Collaborate effectively with cross-functional teams to ensure internal alignment and project success.
- Advocate for the customer's perspective in internal discussions, ensuring their needs are prioritized.
- Monitor and enhance user engagement with customer tools and platforms.
- Drive continuous improvement initiatives by incorporating customer feedback and fostering innovation.
- Ensure all interactions reflect the company's values and commitment to excellence.
Requirements
- Minimum of 3 years of experience in roles involving purchasing or sales functions and managing custom orders with clients.
- Proven ability to manage purchase orders and oversee purchasing activities with accuracy and efficiency.
- Strong understanding of merchant services and purchasing department operations.
- Demonstrated success in building and maintaining long-term client relationships.
- Excellent organizational and project management skills, with the ability to handle multiple priorities.
- Strong communication and interpersonal skills to collaborate across teams and with customers.
- Problem-solving mindset with the ability to anticipate challenges and implement solutions.
- Proficiency in using customer engagement tools and platforms.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Hospital Sales Account Manager
Posted today
Job Viewed
Job Description
Inizio Engage has partnered with CSL Behring!
We are seeking a performance-driven Hospital Sales Specialist who is passionate about making a difference in healthcare. This role is responsible for managing all aspects of territory business development, cultivating relationships within key hospital accounts, and driving education and awareness around a critical treatment portfolio to Health Care Professionals (HCP), hospital decision-makers/influencers, pharmacy, infusion suites, and C-Suite stakeholders.
This position requires strong clinical and disease state knowledge and the ability to understand the complexities of the U.S. hospital market to facilitate the development of new accounts while supporting the growth of existing accounts . The role also includes active collaboration with Regional Sales Manager and stakeholders such as marketing, medical affairs, healthcare systems, and operations to ensure alignment on integrated strategic plans. Hospital Sales Specialists will be expected to support appropriate patient education programs as needed.
What’s in it for you?
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
- Employee discounts & exclusive promotions
- Recognition programs, contests, and company-wide awards
- Exceptional, collaborative culture
- Best Places to Work in BioPharma (2022, 2023, & 2024)
- Certified Great Place to Work (2022, 2023, 2025)
What You’ll Be Doing:
- Develop new accounts and the growth of existing accounts through solid customer relationships, communication of technical product and disease state information, and effective territory management skills.
- Implement key marketing programs to increase the market share of key promoted products.
- Implement CSL Behring’s patient-focused hospital selling model with effective opening, probing, listening, and closing skills on customer calls.
- Maintain proper call frequency with assigned targets and update as needed to ensure time is aligned with a current product focus
- Develop and implement territory business plans consistent with corporate direction designed to achieve/exceed territory sales targets. Appropriate knowledge of product features and benefits, competitive products and programs and distribution channels.
- Use appropriate resources to create a compelling and logical rationale for the value of promoted products during informed discussions with customers, knowing how to compare, contrast, and position CSL Behring’s brand(s) versus competitor products.
- Review and evaluate patterns for products purchased and prescribed (outpatient vs in-patient infusion, as part of hospital contract, etc.).
- Comprehend complex account interdependencies to proactively develop and execute short- and long-term account plans in collaboration with the account team and supervisor.
- Ensure a consistent customer experience by effectively communicating and collaborating with Associate Sales Director, Hospital Accounts, Corporate Account Managers, Field Reimbursement Managers, Medical Science Liaison, and more.
- Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions, Clinical Expertise, Business Acumen)
Key Job Specifications:
- Bachelor’s degree required, preferably in business or life sciences
- 5+ years’ hospital/institutional sales experience required from relevant roles within the pharmaceutical industry
- Demonstrated history of documented achievement of sales performance
- Experience with patient groups, hospital pharmacies, and distributors is a plus
- Ability to demonstrate effective management of a large geography
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
To learn more about Inizio Engage, visit us at:
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.
Account Manager - GSC - US
Posted 11 days ago
Job Viewed
Job Description
This role supports CMU and LCC business by managing the customer relationship locally, with the expectation of enhancing the customer experience. The role will partner with CST, National Sales and Local Sales teams to deliver a positive customer experience.
This position is responsible for building relationships with new and existing accounts up to 50% of their time. The main focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution.
**Duties and Responsibilities:**
+ Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions. Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc.
+ Liaise with local contract sales organization to implement direction, best practices via GSC; act as role model for best practice
+ Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate
+ Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts
+ Able to have challenging conversations with internal and external stakeholders
+ Responsible for appropriate escalation as needed
**Education Required:**
+ High school diploma
**Education Preferred:**
+ Bachelors degree
**Experience Required:**
+ 3+ years prior outside foodservice account management or B2B sales experience
**Experience Preferred:**
+ 5+ years prior foodservice account management, B2B sales experience within restaurant, GPO background
**Licenses/Certifications Required:**
+ Valid driver's license with a driving record that meets Company insurability standards
**Skills and Abilities:**
+ Knowledge of Sysco Products, ordering procedures and credit terms
+ Proficient with customer service management and able to partner cross-functionally
+ Ability to manage end to end initiatives through challenging deadlines
+ Excellent organizational and project management skills, including the ability to provide top notch customer service to multiple customers simultaneously
+ Able to thrive in a fast-paced and changing work environment
+ Expert in Microsoft Office
+ Continuously learn existing and new Sysco technologies
+ Demonstrated experience with and working knowledge of Sysco customers, preferred
**Physical Demands:**
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
**Travel Requirements:**
May need to travel to visit local customers
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
Personal Lines Account Manager
Posted 12 days ago
Job Viewed
Job Description
**Who We Are**
At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.
HUB is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in over 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.
**What We Offer You**
At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity!
**Benefits you may enjoy working at HUB International Midwest-East:**
+ Medical, Dental, and Vision (PPO, HMO, and HSA)
+ Comprehensive Wellness Program
+ 401(k) Retirement Plan
+ Life and Disability Plans
+ Vacation, Holiday, Sick, and Personal Time Off
+ Pet Insurance
+ Bonus Program
+ Comprehensive Onboarding Program
+ Continuing Education / Personal Development Programs
+ Flexible Work Arrangements
+ Employee Engagement Events
+ Dress for Your Day Dress-Code
+ Service Awards
**Here's Where You Come In**
Lead the customer service function and client segment strategy for your book, retain clients and revenue, grow book by account rounding and asking for referrals. Reduce E&O exposure.
**Job Responsibilities**
**Lead the customer service and client segmentation strategy for your book**
+ Develop and maintain relationships with target market clients to ensure that service needs are met proactively
+ Manage client segmentation for your book of business, reviewed annually
+ Gain an understanding of client insurance objectives and make recommendations
+ Analyzes and compares insurance plans to determine suitability
+ Provide advice to clients on claims as needed
+ Coordinate with Sales Executives to ensure a smooth onboarding process
+ Act as liaison between clients and carriers to solve issues
+ Utilize carrier service centers as necessary
**Retain clients and revenue**
+ Lead your clients annual review process and deliver our customer service commitment based on client segmentation
+ Ability to effectively communicate rate increases in a way that highlights our value
+ Lead the remarket process with Associate Account Managers as necessary
+ Notify Channel Leader and Team Lead of at-risk accounts over $1k revenue
**Grow book by account rounding and asking for referrals**
+ Develop new business revenue from existing accounts via cross sell and referrals
+ Contact clients on monoline list and prior year lost business report for opportunities
+ Prepare and present insurance quotes to clients based on need
**Reduce E&O exposure**
+ Responsible for ensuring all appropriate documentation in Epic
+ Has an understanding of Michigan Essential Insurance Act and other regulatory requirements
**Job Requirements**
+ Valid Michigan Property/Casualty insurance license
+ Current with all necessary CE credits in required lines and states
+ 3+ years' experience and demonstrated proficiency in insurance account management role
+ Superior customer service and problem-solving skills
+ Ability to work in a team environment
+ Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and agency management system
Department Account Management & Service
Required Experience:
Required Travel: No Travel Required
Required Education:
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program ( endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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Operations Sales Account Manager
Posted 19 days ago
Job Viewed
Job Description
You will develop relationships with the decision makers of companies for HVAC/R contracting opportunities. Listen to their needs and develop programs and/or projects to fulfill their needs. You will lead business processes from conception through completion. You will also compile and manage sales plan for the district and will report to the District Manager.
**Responsibilities**
+ Provide total account business reports and annual forecasts.
+ Gather and/or validate preliminary information and performs facility walk-through to determine level of opportunity.
+ Estimate project and/or service agreements by analyzing and integrating equipment, controls, subcontractors, and services for each project.
+ Develop preliminary project/service agreement fulfillment schedule, prepares and finalizes preliminary/final proposal.
+ Prepare, negotiate, and review agreement/project scope.
+ Ensure customer retention through the renewal of customer service agreements, quoting repairs, retrofits, replacements, and schedules routine customer visits. Presents/reviews proposal and/or contract with all buying influences negotiating scope of agreement/project.
+ Prepare transition documents and communicates project readiness for assignment to operations team.
+ Conduct cold calls on new and existing accounts related to service projects/maintenance opportunities for supermarket refrigeration.
+ Assists in the development of the new service projects and maintenance opportunities .
+ Plan, direct, or coordinate the actual distribution or movement of a project/service to the customer by communicating with store managers, maintenance personnel, and other customer personnel as needed, while coordinating fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
+ Additional responsibilities as assigned.
**Qualifications**
**Formal Education Requirement:**
**Required Level:** High School Diploma/ GED, Trade school technical degree or Bachelors degree preferred
**Minimum Years of Experience Necessary:** 0 - 5 years of experience
**Additional Information:**
+ Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment.
+ Strong communication skills, verbal and written, required.
+ Intermediate to advanced proficiency in Microsoft Office Suite.
+ Strong organizational, time management skills.
+ Flexibility to work outside normal working hours, as required.
+ Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC are preferred.
+ Valid driver's license and safe driving record.
+ Travel within region as required.
+ Strong leadership and business acumen.
Benefits:
+ Health, Dental, and Vision Insurance
+ 401k with Company Matching Contribution
+ Discretionary 401k Company Contribution
+ Tuition Reimbursement Program
+ Life/Disability Insurance
+ Maternity and Paternity Leave
+ Panasonic Employee Discounts
+ 15 Days Paid Vacation and 12 Company Holidays
+ Employee Assistance Program
+ And more
About Hussmann:
For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry.
From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion ( and StoreConnect ( , Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions-reducing their energy consumption and carbon emissions. For more information about Hussmann, please visit .
Hussmann is a subsidiary of Panasonic USA.
Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.
REQ-
Account Manager Employee Benefits
Posted 19 days ago
Job Viewed
Job Description
At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.
HUB is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in over 500 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.
**What We Offer You**
At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunities!
**Benefits you may enjoy working at HUB International Midwest-East:**
+ Medical, Dental, and Vision (PPO, HMO, and HSA)
+ Comprehensive Wellness Program
+ 401(k) Retirement Plan
+ Life and Disability Plans
+ Vacation, Holiday, Sick, and Personal Time Off
+ Pet Insurance
+ Bonus Program
+ Comprehensive Onboarding Program
+ Continuing Education / Personal Development Programs
+ Flexible Work Arrangements
+ Employee Engagement Events
+ Dress for Your Day Dress-Code
+ Service Awards
**Here's Where You Come In**
As an Employee Benefits Account Manager, you will manage an assigned book of business. Your focus will be retaining our clients through providing professional, courteous service to our clients, business partners, and HUB colleagues.
**Job Responsibilities** :
+ Provide quality customer service to existing accounts.
+ Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.
+ Manages a book of business generally in excess of $200K in revenue depending on complexity or number of small business accounts.
+ Mentor, support and train Associate Account Managers and Team Assistants as necessary.
+ Implement Client Service Plans as directed by the account team andor Team Leader.
+ Maintain accurate client information in account management systems as assigned.
+ Assistthe account team in providing quality customer service to existing middle market accounts.
+ Act in capacity of client manager on assigned middle market accounts.
+ Pursue a program for personal and professional development.
**Cultural Expectations** :
+ Determination - unsatisfied until we are the best. We go the extra mile for clients and colleagues.
+ Ownership - Responsible to each other, our clients, and our goals.
+ Teamwork - Together we attain greater success.
+ Sincerity - Giving and receiving direct and caring communication
**Qualifications:**
+ Life & Health insurance license
+ 2-5 years of prior benefit experience
+ Knowledge of Word, Excel, and MS Outlook
+ A high school diploma with some college preferred
+ Above average telephone techniques and the ability to effectively communicate with prospective and existing clients as well as, other staff members
+ Ability and willingness to utilizethe company's computer system and software required. Good typing skills with an ability to compose clear and concise letters required
+ Ability to understand policy forms and coverage descriptions required
+ Organizational skills required
+ Willingness to attend educational classes desired
+ High attention to detail essential
Department Account Management & Service
Required Experience:
Required Travel:
Required Education:
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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Customer Care Representative/Account Manager
Posted today
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Job Description
Join Oliver Healthcare Packaging as a Customer Care Representative in Grand Rapids, MI!Are you passionate about providing exceptional customer service and managing critical accounts? Do you thrive in a dynamic, team-oriented environment? Oliver Healthcare Packaging is seeking a Customer Care Representative who will play a vital role in ensuring our customers' success.As a key member of the order management process, you'll build lasting relationships with customers and collaborate closely with cross-functional teams to ensure the timely and efficient delivery of products. Your attention to detail and commitment to customer satisfaction will help us maintain our reputation for excellence.Why Oliver Healthcare Packaging?Impactful Role: You'll directly contribute to the success of our customer relationships, handling everything from order processing to delivery coordination.Growth Opportunities: We're looking for individuals who can not only meet but exceed customer expectations, with room to advance into senior roles and leadership positions.Innovative Environment: You'll work closely with internal teams such as sales, engineering, and production to solve problems and drive process improvements.What You'll Do:Receive and process customer orders, ensuring accuracy and completeness within 24 hoursCollaborate with internal teams to manage customer specifications and order timelinesCommunicate with customers on order status, delays, and alternativesPrepare customer price quotes and coordinate sample requestsTrack and forecast key account metrics, helping drive business growthCapture and manage customer complaints, ensuring timely resolutionsSupport our sales team with technical information and internal coordinationQualifications You'll Need:Education: 4-year degree in Business or a related field, or equivalent experienceExperience: 2+ years in customer service, sales, or account managementSkills: Strong communication, active listening, and problem-solving abilitiesTechnical: Proficiency in Microsoft Office, CRM, ERP, and other business applicationsPreferred: Experience managing Vendor Managed Inventory (VMI) programs and supervisory experience for senior-level applicantsWhy You'll Love It Here:Team Environment: Be part of a supportive and collaborative culture where your contributions matter.Continuous Learning: Hone your skills and grow your career through ongoing training and opportunities.Dynamic Work: Engage in a variety of tasks from customer interaction to internal process coordination.If you're ready to bring your talents to a fast-paced, customer-focused team where you can make a real difference, we encourage you to apply!Apply Today and be part of a company committed to delivering top-tier solutions to the healthcare industry.