31 Account Manager jobs in Grand Rapids

**Commercial Account Manager**
**Who We Are**
At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.
HUB is a leading global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in over 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions
**What We Offer You**
At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity!
**Benefits you may enjoy working at HUB International Midwest-East:**
+ Medical, Dental, and Vision (PPO, HMO, and HSA)
+ Comprehensive Wellness Program
+ 401(k) Retirement Plan
+ Life and Disability Plans
+ Vacation, Holiday, Sick, and Personal Time Off
+ Pet Insurance
+ Bonus Program
+ Comprehensive Onboarding Program
+ Continuing Education / Personal Development Programs
+ Flexible Work Arrangements
+ Employee Engagement Events
+ Dress for Your Day Dress-Code
+ Service Awards
**Here's Where You Come In**
As a Middle Market Commercial Account Manager, you will manage an assigned book of business of $500K+ in revenue. You will be responsible to retain our clients through customer service and maintaining accurate client information in our systems. You will work in a collaborative team environment, mentoring Associate Account Managers and Team Assistants, as applicable.
**Responsibilities** :
+ Manages a book of business generally in excess of $00k in revenue, depending on the complexity or number of accounts.
+ Provide quality customer service to existing accounts with a goal of 93% retention or more.
+ Collaborate within a team that includes: Producers, Sr. Account Managers, and Associate Account Managers.
+ Mentor, support, and train Associate Account Managers and Team Assistants, as necessary.
+ Ensure accurate maintenance of client information in EPIC
+ Special projects and all other duties, as assigned
**Cultural Expectations** :
+ Determination - unsatisfied until we are the best. We go the extra mile for clients and colleagues.
+ Ownership - Responsible to each other, our clients, and our goals.
+ Teamwork - Together we attain greater success.
+ Sincerity - Giving and receiving direct and caring communication
**Qualifications:**
+ High School Degree, or Equivalent
+ 3-5+ years in a Commercial Lines role on the agency side
+ Experience working in the middle market with accounts averaging 15k in revenue and above
+ Intermediate excel skills
+ Strong communication
+ P&C License
+ Willingness to travel, on occasion
Department Account Management & Service
Required Experience:
Required Travel:
Required Education:
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program ( endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Join the leading beverage provider, Reyes Coca-Cola Bottling!
+ Shift: Full Time, Monday - Friday, start time 8am
+ Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement
+ Local Routes available: Lake Michigan Shoreline - Spring Lake to South Haven and surrounding communities
+ Salary: $52,000 starting range, plus monthly sales incentive
If you enjoy our products, you'll really enjoy being a part of our team!
Position Responsibilities: ?
+ The Account Manager, On Premise, is a frontline sales representative role and pursues new business opportunities by prospecting and acquiring new customers within an assigned territory for the On Premise and Foodservice market segment
+ This role works directly with local and national account business owners and managers to grow their existing beverage sales volume and gross profits
+ As an Account Manager, On Premise, you will ensure account and customer standards are met, including proper point-of-sale execution, proper maintenance of company assets, company merchandising standards, product rotation, and customer compliance
+ You will work with cross-functional teams within the company as needed to meet business objectives
+ Other duties as assigned
Required Education and Experience:
+ Bachelor's Degree and 0 to 1 plus years of related experience or High School Diploma/General Education Degree (GED) and 3 to 4 plus years of specific experience
+ Must have reliable automobile transportation and a valid driver's license
Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.

**Job Summary:**
This role supports CMU and LCC business by managing the customer relationship locally, with the expectation of enhancing the customer experience. The role will partner with CST, National Sales and Local Sales teams to deliver a positive customer experience.
This position is responsible for building relationships with new and existing accounts up to 50% of their time. The main focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution.
**Duties and Responsibilities:**
+ Manage assigned customers/concepts and handle last mile activities to ensure customer receives product timely and accurately; collaboration with CSM that handles same concepts/customers, partners with transportation, merchandising, and contract sales teams to drive outcomes and influence customer interactions. Liaise with back office and communicate to customer regarding items such as prod credit, special orders, etc.
+ Liaise with local contract sales organization to implement direction, best practices via GSC; act as role model for best practice
+ Utilize CRM tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate
+ Build and maintain customer relationships as appropriate; in person visits based on customer needs and contracts
+ Able to have challenging conversations with internal and external stakeholders
+ Responsible for appropriate escalation as needed
**Education Required:**
+ High school diploma
**Education Preferred:**
+ Bachelors degree
**Experience Required:**
+ 3+ years prior outside foodservice account management or B2B sales experience
**Experience Preferred:**
+ 5+ years prior foodservice account management, B2B sales experience within restaurant, GPO background
**Licenses/Certifications Required:**
+ Valid driver's license with a driving record that meets Company insurability standards
**Skills and Abilities:**
+ Knowledge of Sysco Products, ordering procedures and credit terms
+ Proficient with customer service management and able to partner cross-functionally
+ Ability to manage end to end initiatives through challenging deadlines
+ Excellent organizational and project management skills, including the ability to provide top notch customer service to multiple customers simultaneously
+ Able to thrive in a fast-paced and changing work environment
+ Expert in Microsoft Office
+ Continuously learn existing and new Sysco technologies
+ Demonstrated experience with and working knowledge of Sysco customers, preferred
**Physical Demands:**
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
**Travel Requirements:**
May need to travel to visit local customers
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

**Overview**
You will develop relationships with the decision makers of companies for HVAC/R contracting opportunities. Listen to their needs and develop programs and/or projects to fulfill their needs. You will lead business processes from conception through completion. You will also compile and manage sales plan for the district and will report to the District Manager.
**Responsibilities**
+ Provide total account business reports and annual forecasts.
+ Gather and/or validate preliminary information and performs facility walk-through to determine level of opportunity.
+ Estimate project and/or service agreements by analyzing and integrating equipment, controls, subcontractors, and services for each project.
+ Develop preliminary project/service agreement fulfillment schedule, prepares and finalizes preliminary/final proposal.
+ Prepare, negotiate, and review agreement/project scope.
+ Ensure customer retention through the renewal of customer service agreements, quoting repairs, retrofits, replacements, and schedules routine customer visits. Presents/reviews proposal and/or contract with all buying influences negotiating scope of agreement/project.
+ Prepare transition documents and communicates project readiness for assignment to operations team.
+ Conduct cold calls on new and existing accounts related to service projects/maintenance opportunities for supermarket refrigeration.
+ Assists in the development of the new service projects and maintenance opportunities .
+ Plan, direct, or coordinate the actual distribution or movement of a project/service to the customer by communicating with store managers, maintenance personnel, and other customer personnel as needed, while coordinating fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
+ Additional responsibilities as assigned.
**Qualifications**
**Formal Education Requirement:**
**Required Level:** High School Diploma/ GED, Trade school technical degree or Bachelors degree preferred
**Minimum Years of Experience Necessary:** 0 - 5 years of experience
**Additional Information:**
+ Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment.
+ Strong communication skills, verbal and written, required.
+ Intermediate to advanced proficiency in Microsoft Office Suite.
+ Strong organizational, time management skills.
+ Flexibility to work outside normal working hours, as required.
+ Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC are preferred.
+ Valid driver's license and safe driving record.
+ Travel within region as required.
+ Strong leadership and business acumen.
Benefits:
+ Health, Dental, and Vision Insurance
+ 401k with Company Matching Contribution
+ Discretionary 401k Company Contribution
+ Tuition Reimbursement Program
+ Life/Disability Insurance
+ Maternity and Paternity Leave
+ Panasonic Employee Discounts
+ 15 Days Paid Vacation and 12 Company Holidays
+ Employee Assistance Program
+ And more
About Hussmann:
For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry.
From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion ( ?and StoreConnect ( , Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions-reducing their energy consumption and carbon emissions. For more information about Hussmann, please visit .
Hussmann is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.
#LI-GM1
REQ-151796

**Commercial Account Manager**
**Who We Are**
At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.
HUB is a leading global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in over 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions
**What We Offer You**
At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity!
**Benefits you may enjoy working at HUB International Midwest-East:**
+ Medical, Dental, and Vision (PPO, HMO, and HSA)
+ Comprehensive Wellness Program
+ 401(k) Retirement Plan
+ Life and Disability Plans
+ Vacation, Holiday, Sick, and Personal Time Off
+ Pet Insurance
+ Bonus Program
+ Comprehensive Onboarding Program
+ Continuing Education / Personal Development Programs
+ Flexible Work Arrangements
+ Employee Engagement Events
+ Dress for Your Day Dress-Code
+ Service Awards
**Here's Where You Come In**
As a Middle Market Commercial Account Manager, you will manage an assigned book of business of $500K+ in revenue. You will be responsible to retain our clients through customer service and maintaining accurate client information in our systems. You will work in a collaborative team environment, mentoring Associate Account Managers and Team Assistants, as applicable.
**Responsibilities** :
+ Manages a book of business generally in excess of $00k in revenue, depending on the complexity or number of accounts.
+ Provide quality customer service to existing accounts with a goal of 93% retention or more.
+ Collaborate within a team that includes: Producers, Sr. Account Managers, and Associate Account Managers.
+ Mentor, support, and train Associate Account Managers and Team Assistants, as necessary.
+ Ensure accurate maintenance of client information in EPIC
+ Special projects and all other duties, as assigned
**Cultural Expectations** :
+ Determination - unsatisfied until we are the best. We go the extra mile for clients and colleagues.
+ Ownership - Responsible to each other, our clients, and our goals.
+ Teamwork - Together we attain greater success.
+ Sincerity - Giving and receiving direct and caring communication
**Qualifications:**
+ High School Degree, or Equivalent
+ 3-5+ years in a Commercial Lines role on the agency side
+ Experience working in the middle market with accounts averaging 15k in revenue and above
+ Intermediate excel skills
+ Strong communication
+ P&C License
+ Willingness to travel, on occasion
Department Account Management & Service
Required Experience:
Required Travel:
Required Education:
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program ( endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Eaton's IS VEH VGNA division is currently seeking a Mobile Power Account Manager.
The expected annual salary range for this role is $121124.97 - $150,000 a year. This position is also eligible for a variable incentive program.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
**What you'll do:**
**PRIMARY FUNCTION:**
The primary function for this role is to establish sales strategies and account management initiatives for specialty OEM customers who manufacture products where the use of mobile power products is required.
The role is responsible for business development, revenue, profitability, customer relations and overall account management for assigned customers. The role will be the primary liaison between Eaton, Bezares , ( Eaton is the North American master distributor for the Bezares USA mobile hydraulic power Portfolio. Bezares is a global manufacturer of Power Take Offs ( PTO), hydraulic pumps, tanks, valves and other related mobile hydraulic power components) and the customer. This role will also require the ability to manage and drive execution across multiple organizations and multiple functions.
The role develops relationships with key engineering and purchasing customer contacts and acts as the primary point of contact with all functional areas of the organization to support customer growth strategies. The role will be responsible for understanding the engineering requirements for each opportunity, employs Eaton and Bezares resources to generate a technical solution for each opportunity, formulates a business case for each opportunity and articulates an engineered value proposition based on the merits of each opportunity.
In addition, the role requires basic understanding of product designs and performance requirements within the mobile power space and the ability to evaluate current product portfolio for potential opportunities
**ESSENTIAL FUNCTIONS:**
A. Develop and implement Specialty OEM growth strategies for Mobile Power product portfolio. Collaborates with internal and external business partners to ensure OEM strategies are deployed and executed.
B Works closely with customer engineering and technical teams to understand customer requirements and specifications.
C. Understands product performance, system operations and portfolio availability to offer superior technical solutions for specific customer needs.
D. Develop and manage customer relationships at all levels of the organization including but not limited to engineering, purchasing, materials management and operations.
E. Direct involvement in all customers related problem resolution.
F. Participates in OEM events representing Eaton.
G. Collects business intelligence information to determine industry trends and communicate within the organization.
H. Drive and ensure Long Term Agreement contract administration (ex. Pricing, Rebates, etc.).
I. Implements product pricing updates & maintains accounts in good standing.
J. Participates in SIOP process to improve forecast accuracy.
K. Contributes to new product introduction to assist in executing a successful launch by participation in ProLaunch as functional sales lead.
M. Supports customer scorecard activities and improvements.
* _This role can be supported remotely for candidates currently residing in the USA. The role requires ~50% travel within the US and Canada._
**Qualifications:**
**Basic Qualifications (required):**
- Bachelor's Degree from an accredited institution.
- Minimum 5 years of overall experience.
- Minimum of 3 years of experience in mobile power and/or fluid power industry.
- Minimum 3 years of experience in CV ( Commercial Vehicle) account management and/or 3 years experience in CV aftermarket sales.
- Must be legally authorized to work in the United States without corporate sponsorship now or in the future.
- Must currently be residing in the USA.
**Preferred Qualifications (nice to have):**
- Business, Engineering, or technical related degree.
- Truck Products Knowledge
- Trucking and Transportation Industry Experience.
**Skills:**
- Strategic thinking, competitive analysis.
- Ability to develop relationships at managerial and executive level.
- Excellent Interpersonal, communication and negotiation skills.
- Commercial vehicle industry, product and customer knowledge.
- Problem-solving, time management, attention to detail, organized.
- Leadership, common sense, perseverance, initiative, flexibility, and highly effective organizational skills.
- Financial and computer skills.
- Exceptional presentation skills.
**The application window for this position is anticipated to close on 5/10/25.**
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1- to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ( for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Job Description
Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.
Responsibilities
* Manage business relationships and entertain customers
* Make sales calls and presentations to customers of all sizes
* Conduct calls and face-to-face meetings with customers
* Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share
* Aggressively pursue customers using networking, social media, customer referrals, etc.
* Create service solutions for customers' unique business problems, and initiate pricing
* Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs
* Negotiate service requirements and prices; establish service packages
* Collaborate with customers, front-line management, and various ArcBest departments
* Maintain and grow expertise of ArcBest service offerings
* Obtain and develop new accounts utilizing Company techniques and methods
* Identify customer challenges; develop and implement solutions to create opportunities
* Develop sales strategies and a comprehensive understanding of customers' business models
* Work in a team setting to accomplish goals
* Interact with all employees and customers in a professional and courteous manner
* Maintain a positive, customer-focused attitude in a highly intense environment
* Exhibit excellent customer service
* Complete itinerary and call report as required by Company guidelines and IRS regulations
* Complete monthly sales audit reports and expense reports, as company guidelines require
* Maintain accurate territory account information in ArcBest database
* Assist in collection process and cargo claim prevention, as needed
* Other duties and projects, as assigned
Requirements
Education:
* Bachelor's Degree, preferred
* Relevant experience will be considered.
Experience:
* Transportation industry and related sales experience, preferred
Computer Skills:
* Proficient in Microsoft Office Suite.
Additional Requirements:
* Knowledge of business solutions, competitors, and decision makers, preferred
* Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred
Competencies:
* Addressing Customer Needs
* Cross-Selling
* Negotiating
* Perseverance and Follow-Through
* Problem Solving
* Relationship Management
* Sales Closing and Agreements
* Selling
Other Details
Work Hours:
* Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.
Compensation:
* This is a salary position paid biweekly.
* Variable compensation is included.
About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.
An Equal Opportunity Employer M/F/Vet/Disability

Description & Requirements

Maximus is currently hiring for an Account Manager to join our Fed NSA team. This is a remote opportunity. We are seeking a dynamic and results-driven Account Manager to engage healthcare providers, facilities, and health plans participating the Federal No Surprises Act IDR program. This individual will be responsible for relationship management, outreach, and marketing activities to position Maximus as a preferred IDR entity. The ideal candidate will have experience in client-facing roles in healthcare, legal or regulatory settings, and be confident navigating complex program guidelines.

Essential Duties and Responsibilities:
- Attend regular client meetings and review on operational goals and achievements.
- Ensure contract compliance.
- Regularly interact with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
- Provide for the staffing and daily management of assigned area.
- Establish operational objectives and work plans, and delegate assignments to subordinate managers.
- Participate with other senior managers to establish strategic plans or objectives. Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
- Establish and assure adherence to budgets, schedules, work plans, and performance requirements.
- May also ensure budgets and schedules meet corporate requirements.

Relationship Management & Outreach:
- Proactively identify and engage with provider organizations, promoting Maximus as a preferred IDRE through direct outreach, presentations, and targeted marketing campaigns.

- Create and implement outreach campaigns targeted at high impact provider groups.

- Develop strong, ongoing relationships with provider stakeholders to understand their pain points, educate them on the IDR process, and serve as their go-to resource.

- Conduct one-on-one meetings, webinars, and presentations to introduce Maximus and highlight our value as an IDRE.

- Represent the organization at industry conferences, webinars, and stakeholder meetings.

- Track outreach activities, leads and opportunities and work collaboratively with leadership to shape business development strategy.

Provider Support & Engagement:

- Build and maintain a portfolio of provider and plan accounts with ongoing communication and support.

- Track stakeholder feedback, trends, and emerging issues to inform process improvement.

- Collaborate with internal teams to support consistent, high-quality service.

- Conduct recurring meetings with provider and plan accounts to address any issues, solicit feedback, etc.

Compliance and Reporting:

- Maintain working knowledge of the Federal NSA IDR process. Monitor policy updates and provider trends to ensure our outreach remains timely, relevant, and impactful.

- Create Fed NSA IDR process articles for publication on website and social media.

- Ensure all outreach and communications are accurate, compliant and up-to-date.

- Assist with the development of educational materials and client-facing documents.

- Travel up to 50%.

- Other duties as assigned by management.

Minimum Requirements

- Bachelor's degree required.
- 5-7 years of relevant work experience required.
- PMP certification preferred.
- Demonstrated broad knowledge of public assistance or human services eligibility programs and policies, an understanding of general business management principles and practices, and financial management.
- Demonstrated experience and knowledge of industry standard and best practices regarding large-scale and enterprise- level contracts.
- Extensive knowledge of health care administration, Medicaid and CHIP eligibility or enrollment processes.
- Extensive experience in technical writing.

- Bachelor's degree in Health Administration, Business Marketing or a related field.

- 3+ years of experience in provider relations, account management, healthcare sales, or business development. Sales experience with demonstrated results.

- Proven track record of building rapport and growing business relationships with healthcare providers.

- Excellent interpersonal, verbal, and written communication skills.

- Self-starter with the ability to manage multiple priorities and drive results with minimal supervision.

- Working knowledge of the No Surprises Act, preferred.

- Familiarity with CMS and federal regulatory structures preferred.
- Ability to work a schedule between the hours of 8:00am - 5:00pm EST Monday - Friday.

Please note: For this position Maximus will provide equipment to use.

Home Office Requirements:

- Internet speed of 20mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to Minimum 5mpbs upload speed

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- Private work area and adequate power source

- Must currently and permanently reside in the Continental US

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

75,000.00

Maximum Salary

$

95,000.00

Job Title
Shaw Contract Account Manager - Michigan
Position Overview
Shaw Contract | Shaw Hospitality is a global design leader in commercial flooring for some of the world's most creative and innovative environments. Our vast, sustainable product offerings can be found in diverse markets such as workplace, healthcare, hospitality, education, and multi-family dwellings; supporting the spaces in which we work, learn, live, play, and heal.
What's the role?
Are you ready to make an impact in the world of commercial interiors? The Shaw Contract team is hiring in Michigan. As a Hospitality Account Manager, you'll work closely with architects, designers, business owners, and contractors to bring high-quality flooring solutions to life.
Responsibilities:
+ Strategic direction, channel management, sales deployment, and training with all commercial selling companies and brands.
+ Provide leadership and lateral influence throughout Shaw Industries related to hospitality selling, marketing, and administration activities.
+ Relationship management representing Shaw Industries for all major hospitality contracts/agreements and other trade-related activities.
+ Establish new Global Accounts in the Hospitality segment per definition.
+ Expand sales with existing Global Accounts in the Hospitality segment.
+ Track and communicate all other end-user involvement in addition to formalized targets and registered Global Accounts in the Hospitality segment.
+ Achieve Global Account Sales Revenue increase budgeted.
+ Achieve total Global Account Sales Revenue with Global Accounts budgeted.
+ Begin business development, research, and profile targets in the Hospitality segment.
+ Expand our base of national and regional Hospitality accounts with focus on Hotel Brands, Hotel Owners / Developers and Hotel FF&E Purchasers.
+ Review associated targets with each related RVP/DVP every quarter.
+ Expand relationships, communication and engagement with RVPs and TMs across both brands. Effectively utilize the sales organization as multipliers
+ Work closely with brand marketing and segment directors to obtain products and marketing for accounts in this segment.
+ Research and understand our market share and main competitors in the Hospitality segment.
+ Research and network in related trade associations and events.
+ Move the Hospitality selling process through the sales organization through sales communication, sales training, marketing and salesforce.com tracking.
Qualifications:
+ Three or more years of commercial industry experience required
+ Working with End User Strategic Accounts, preferably in the Hospitality Segment required
+ High school Diploma/GED or bachelor's degree required
+ Understand and manage custom process of a project from start to finish
+ Assist purchasing agents and customers in the procurement process
Required Competencies:
+ Build Trusting Relationships
+ Influence Others
+ Execute Action Plan
+ Adapt and Change
+ Deliver Compelling Communication
Shaw benefits include:
+ Medical, dental, and vision insurance
+ Life insurance and disability coverage
+ Tuition reimbursement
+ Employee assistance program
+ Health savings account
+ Paid Time Off
+ Parental Leave
+ 401K and Retirement Plans
+ Product discounts for employees
+ Adoption assistance
+ Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)
Work Shift
8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM
Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.