332 Administrative Support jobs in Franklin

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary Bring continuous improvement mindset to a growing Senior Supplement insurance operation. Take individual ownership for delivery on cycle-time, accuracy, and compliance standards on new business applications as part of a high-performance team of accountable, self-directed professionals. Work collaboratively with and assist the underwriters and supporting departments to ensure the applicants and agents receive superior service consistent with the Aetna values.

Responsibilities include:

• Data entering new applications as well as working on requests to data enter new information on existing policies.
• Escalate customer concerns/issues to leadership for resolution when appropriate.
• Work paper applications sent in by Conduent that have been omitted in the system.
• Enter and respond to email requests within 24 to 48 hours of receipt. Collaborate with team members to streamline data entry processes.

Required Qualifications

• 1-3 Years Data Entry
• Excellent attention to detail and accuracy
• Excellent typing skills with high accuracy
• Responsible for accurately inputting and updating data into various systems.
• Excellent communication skills both written and verbal.
• Maintain data integrity by ensuring proper data management practices are followed.
• Handle sensitive information with discretion and confidentiality.
• Ability to work independently and with a team to meet deadlines.
• Microsoft Office Suite programs

Preferred Qualifications

• Healthcare or Insurance experience preferred
• Self-directed, problem solve, execution focus
• Strong accountability and ownership
• Ability to multi-task in a fast-paced environment

Education

• High School Diploma or GED Required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options , a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

We anticipate the application window for this opening will close on: 06/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities include determining the client's issue, offer possible solutions or providing follow-up as needed. May be inbound, outbound or a combination of both. Typically has a high school diploma and customer service or call center experience.

• Manage complex and dynamic calendars for multiple executives, scheduling internal and external meetings, appointments, and travel.
• Coordinate domestic and international travel arrangements, including flights, accommodations, and ground transportation, and prepare detailed itineraries.
• Prepare and edit correspondence, reports, presentations, and other documents with a high degree of accuracy.
• Conduct research and compile data for executive projects and initiatives.
• Screen and prioritize incoming communications, responding to inquiries or directing them to the appropriate personnel.
• Organize and maintain electronic and physical filing systems, ensuring easy retrieval of information.
• Prepare meeting agendas, take minutes, and track action items to ensure follow-through.
• Assist with event planning and coordination for team meetings, offsites, and client engagements.
• Handle expense reporting and manage budget tracking for administrative tasks.
• Serve as a liaison between executives and other departments, fostering effective communication and collaboration.
• Manage special projects as assigned by executives.
• Provide a high level of professionalism and proactive support to ensure executives can focus on strategic priorities.

• Associate's or Bachelor's degree preferred, or equivalent relevant experience.
• Minimum of 7 years of experience as an Administrative Assistant or Executive Assistant, supporting senior-level management.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Exceptional organizational and time management skills, with the ability to multitask and prioritize effectively.
• Superior written and verbal communication skills, with a keen eye for detail and grammar.
• Experience with virtual meeting platforms (Zoom, Microsoft Teams) and calendar management tools.
• Proven ability to handle confidential information with the utmost discretion.
• Proactive problem-solver with a can-do attitude and strong interpersonal skills.
• Ability to work independently with minimal supervision in a remote environment.
• Experience in managing travel arrangements and expense reporting.
• Familiarity with project management tools is a plus.

• Manage and lead a team of administrative professionals, providing guidance, training, and performance feedback.
• Oversee daily office operations, including facilities management, vendor relations, and supply chain management.
• Develop and implement administrative policies and procedures to improve efficiency and effectiveness.
• Manage budgets for administrative departments and office expenses.
• Coordinate meeting logistics, travel arrangements, and event planning.
• Ensure the accurate and timely preparation of reports, correspondence, and presentations.
• Implement and maintain efficient filing systems and databases.
• Act as a key point of contact for internal and external stakeholders.
• Support executive leadership with administrative tasks and projects.
• Identify opportunities for process improvement and implement solutions.
• Ensure compliance with company policies and regulatory requirements.
• Maintain a high level of professionalism and confidentiality.

• Bachelor's degree in Business Administration, Management, or a related field; Master's degree preferred.
• Minimum of 7 years of progressive experience in administrative management or office operations.
• Proven experience in leading and developing administrative teams.
• Exceptional organizational and time management skills.
• Strong knowledge of office management principles and best practices.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with office management software.
• Excellent written and verbal communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Discretion and experience in handling confidential information.
• Experience in budget management and vendor negotiation is a plus.

• Managing and coordinating complex executive calendars, including scheduling meetings, appointments, and calls.
• Arranging domestic and international travel, including flights, accommodations, and ground transportation.
• Preparing, proofreading, and editing correspondence, reports, presentations, and other documents.
• Screening and prioritizing incoming communications, including emails and phone calls.
• Serving as a primary point of contact for internal and external stakeholders, providing professional assistance.
• Coordinating meeting logistics, including room bookings, catering, and distribution of materials.
• Assisting with expense report preparation and budget tracking.
• Organizing and maintaining physical and digital filing systems.
• Conducting research and compiling information for executive projects and initiatives.
• Handling confidential information with the utmost discretion and professionalism.
• Proactively identifying and addressing potential issues to ensure seamless workflow.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 5 years of experience as an Administrative Assistant, Executive Assistant, or similar role.
• Proven experience providing support to senior-level executives.
• Exceptional proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong organizational, time management, and multitasking skills.
• Excellent written and verbal communication skills.
• High degree of professionalism, discretion, and confidentiality.
• Ability to work independently, take initiative, and problem-solve effectively.
• Experience with travel arrangements and expense reporting.
• A proactive and service-oriented attitude.