650 Advocacy Groups jobs in the United States

• Master's degree in Social Justice; OR
• Master's degree in English, Ethnic Studies, Women's and Gender Studies, Sociology, Philosophy, Political Science, History, Economics, Criminal Justice/Public Safety AND upper division or graduate course work in at least one other constituent discipline as previously listed; OR
• The equivalent of the above.

• Provide instruction for assigned courses. This includes preparation for in-class or on-line/distance education activities, evaluation of students' work, consultation with students outside of class and/or on-line, maintenance of currency in the subjects taught.
• Maintain accurate class and other records required by the college.
• Submit, when due, attendance rosters and grade reports.
• Follow course outlines as filed in the instruction offices.
• Maintain office hours each week, at .5 hours per week per section.
• Observe, support and enforce the regulations, policies and programs of the District and college.
• Provide each student with a written course syllabus at the beginning of the course, as per instructions in the Faculty Handbook.
• Refer students to appropriate college sources for information on counseling and other student services.
• Assist students by providing advice on requirements for successful achievement in the members' area of expertise.
• Work cooperatively within the college community.
• Foster an environment that protects academic freedom within the college community.
• Foster a positive working environment that is free from harassment, prejudice and/or bias.
• Demonstrate a respect for the dignity of each individual

• Interested applicants must submit online all materials requested, including: (1) A completed online West Valley-Mission Community College District application; (2) Resume; (3) Unofficial copies of transcripts; (4) District Equivalency Application, if applicable; and (5) Any requested licenses or certificates, if applicable.
• All sections of the online application, including Education and Educational Work History, must be completed thoroughly.
• Supervisor(s) name(s) and telephone numbers must be included in the application.
• Incomplete applications will not be considered.
• Do NOT send unrequested materials. Unrequested materials will be removed from your application and will not be used for consideration of employment.
• The employment application and supporting documents represent you; it is to your advantage to fill out the application form carefully and completely.

• If a minimum requirement is possession of a degree, then a copy of transcripts is required to be included with your application to verify the degree being awarded. If no transcripts are included or the transcript does not show a degree conferred AND degree conferred date, the application may be screened as not meeting minimum requirements.
• Degrees must have been awarded by a college or university accredited by an accrediting body recognized by the U.S. Council on Post-Secondary Accreditation and/or the U.S. Department of Education.
• Candidates with degrees earned outside of the United States must provide official certification of equivalency to U. S. degrees by a certified U. S. credential review service, must have a U.S. evaluation (course by course of the transcripts) and must be submitted with this online application.
• If you do not have an electronic version of the transcript, you can get it scanned at an office supply or copy store, then attach the electronic version of your transcript to this online application.
• Copies of diplomas, grade reports, graduation petitions, transcript evaluations requests, or similar documents WILL NOT be accepted in lieu of transcripts.
• When uploading transcripts, please ensure they are NOT encrypted, secured, or password-protected or they will be rejected by the system.

• ONLY complete the Request for Equivalency application if degree does not match discipline(s) stated in the Minimum Qualifications.
• List accurately and completely the courses taken that match requirements of the required degree.
• Do NOT attach documents such as course evaluations.

• Applications will be screened by appropriate department representatives on an asneeded basis. Qualified applicants who best meet the needs of the division will be contacted for an interview.
• Travel expenses to attend the interview are the responsibility of the candidate.
• Applications will remain in our online system for 1 year. Each year, part-time pools will be refreshed and applicants will be notified of the opportunity to re-submit application.
• Application materials become the property of the District and will not be returned or duplicated.
• The District reserves the right to contact former, current, the most recent employers, and others to investigate past employment records of applicants.
• Upon hire the successful candidate must provide the required documents of identity and authorization to work and attest he/she is authorized to work in the United States.
• Prior to employment, the selected candidate must submit official transcripts.
• The district does not provide visa sponsorship.

Description

JOB SUMMARY:

The Community Health Worker screens, assesses, and links adults and families to healthcare, benefits/entitlements, nutritious food, affordable housing, and other needed social and community supports.

ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.)

• Conducts outreach and engagement to Medicaid recipients in ICL and the community• Conducts screenings to confirm unmet HRSN’s• Develop social care plans• Navigate services in the Uniteus platform to existing federal, state, or local services or refer to enhanced HRSN services• Confirm service delivery completion• Follow up with members to determine needs being met• Communicates effectively with people served, providers, community organizations and members of the community • Maintains documents, records, statistics, and other related reports in an organized, timely, and accurate manner as per policy and procedure. • Provides telephonic as well as face-to-face outreach, engagement, and service planning in the field.• Provides crisis intervention and follow-up. • Perform other related duties that may be assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

• Committed to the active promotion of the ICL values and goals

• Proficiency with various software programs including Microsoft Office and the company’s EHR software.

• Critical thinking, change management skills, and approaches.

• Data driven decision makers.

• Excellent interpersonal skills.

• Excellent oral and written communication skills.

• Ability to work under stress, prioritize and meet deadlines.

• Ability to understand and support the agency’s mission, vision, standards and code of ethical behavior.

• Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.

QUALIFICATIONS AND EXPERIENCE:

High school graduate or equivalent required; Bachelor’s degree preferred plus one year providing direct services to people with Serious Mental Illness, developmental disabilities, or substance use disorders; or in linking individuals with Serious Mental Illness, developmental disabilities, or substance use disorders to a broad range of services essential to successful living in a community setting (e.g. medical, psychiatric, social, educational, legal, housing and financial services).

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

• Applies motivational interviewing techniques with youth to assess their strengths, risks, and needs; monitors compliance with court orders; communicates with internal and external stakeholders including attorneys, court personnel, and other agencies to gather information about cases; engages the entire family in addressing the needs of the youth.

• Adheres to approved social worker principles, methods, and practices, including the National Association of Social Worker's (NASW) code of ethics; provides social services per Wisconsin Statutes, court policies, and/or requirements of the program, state, or federal guidelines; accepts requests and referrals for agency services.

• Complies with the Eau Claire County Standards of Conduct; maintains respectful treatment of clients through empathetic and unprejudiced behaviors and communication.

• Identifies full range of client needs through thorough investigation and assessment; conducts interviews, home visits, and collateral investigations;determines the range of services needed for individuals and their families for preventative, remedial, or rehabilitative services; arranges and provides appropriate socialand/or rehabilitative services for clients based on assessments of needs.

• Maintains awareness of resources and support services available; explains the scope of the agency's services with clients; discusses the client's rights and responsibilities in relation to the use of such services.

• Demonstrates successful case management utilizing best practices or evidence-based practices; conducts regular case evaluations; develops and updates service plans accordingly;maintains case records containing pertinent, accurate, and current information.

• Adheres to strict record-keeping and reporting guidelines and laws; fully completes required documentation in timely fashion and in accordance with program requirements; maintains confidentiality of client-related information; completes required written assessments, reports, and other related paperwork, as necessary; prepares correspondence, reports, and other records as required.

• Provides effective and credible testimony in a court of law; thoroughly reviews case facts in preparation of testimony.

• Provides Juvenile Court Intake on call coverage during daytime and/or after-hours as required or appropriate.

• Develops professional knowledge and skills by attending training events, conferences, and workshops.

• Establishes and maintains effective working relationships with internal and external partners; coordinates or participates in multidisciplinary team meetings and consults; participates in committees and task forces as assigned.

• Performs other related duties as required or assigned.

• Bachelor's degree in social work, sociology, psychology, criminal justice, special education, or related field.
• Appointment will be conditional upon successful completion of criminal and caregiver background checks.
• Certified Social Worker orpossess or ability to obtain a temporary certificate permitting the use of the title "social worker" with two (2) months of hire and become fully certified within the specified time limits of the temporary certificate and maintaincertification thereafter during employment.
• Must have valid driver's license, an acceptable driving record, and access to private transportation for work-related duties.
• Must possess and maintain personal automobile insurance in the amount of 100,000/ 300,000.

• YES
• NO

• Certified Social Worker
• Ability to obtain a temporary certificate permitting the use of the title "social worker" with two (2) months of hire and become fully certified within the specified time limits of the temporary certificate and maintain certification thereafter during employment.
• None of the above

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

WHY IS THIS ROLE CRITICAL?

The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient’s health, and the OS helps him or her take that first step. 

The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it’s important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager.  

Applicants tend to be individuals who would describe themselves as a “people person.”  You enjoy talking to new people – whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! 

 KEY RESPONSIBILITIES: 

• Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
• Speak with patients about the role that Upward Health can play in helping them improve their health
• Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process
• Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
• On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints
• Participate in weekly team meetings focused on ongoing education and improvement
• Accurate and timely documentation in our company‘s software system

 KNOWLEDGE, SKILLS & ABILITIES: 

• Verbal communication skills
• Persuasiveness
• Flexibility
• Dedication and resilience
• Energetic
• Attention to detail
• Ability to multitask
• Both independence and teamwork
• Solid computer skills

QUALIFICATIONS:

• Ability to quickly establish trust and build a relationship with patients
• Ability to clearly communicate Upward Health’s service offering and value
• Active listening skills and genuine compassion for others
• Quick thinking and ability to respond to questions and objections 
• Organized and self-motivated 
• Ability to work independently and meet established goals
• Enjoys collaboration within a team environment and working with people of different skills and experience
• Knowledge of community resources in the local market
• Able to maintain clear professional boundaries with patients and coworkers
• Commitment to represent the company with professionalism
• Demonstrates cultural competency and ability to work with diverse groups of community members
• Comfortable using computer for documentation, communication, and organizing work
• Must have reliable transportation to perform essential outreach functions
• Must be fluent in English. Spanish speaking a PLUS!
• Able to work flexible hours, including occasional night/weekend work
• Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. 

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. 

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. 

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Company Overview:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Community Outreach Specialist (COS) plays a critical role in establishing Upward Health’s presence in the community and reaching potential patients. As the first point of contact for individuals seeking our services, the COS is responsible for educating patients about Upward Health’s offerings, engaging them in meaningful conversations, and facilitating their enrollment into our programs. The COS manages a personal caseload, primarily utilizing phone outreach, but also employing in-person visits and other community-based strategies as needed. This role is essential in ensuring that patients understand the full range of services available to them and helps them take the first steps toward improving their health. The COS reports to the Outreach Manager and works closely with other team members to ensure the overall success of patient outreach and engagement efforts.

Skills Required:

• Strong verbal communication and persuasive abilities
• Excellent interpersonal skills with the ability to build trust and rapport quickly
• Strong organizational and multitasking skills to manage a personal caseload efficiently
• Self-motivated with the ability to work independently and meet outreach goals
• Comfortable with fast-paced environments and adapting outreach methods to various situations
• Proficient in using computer systems for documentation, communication, and managing outreach activities
• Flexible and adaptable to a variety of outreach methods, including phone, in-person meetings, and mailings
• Fluent in English; Spanish proficiency is a plus

Key Behaviors:

Engagement: 

• Proactively builds relationships with potential patients, ensuring they feel informed and supported throughout their journey with Upward Health.

Resilience: 

• Demonstrates the ability to overcome objections and challenges, staying motivated to engage patients even in difficult situations.

Adaptability: 

• Flexibly adjusts outreach strategies based on the needs and preferences of patients, ensuring effective communication at all times.

Team Collaboration: 

• Works well within a team, sharing knowledge, providing support, and contributing to the collective goals of the outreach program.

Efficiency: 

• Effectively manages time to meet outreach goals, balancing a caseload and ensuring timely follow-ups with patients.

Compassion: 

• Approaches patient interactions with empathy, ensuring each patient feels heard and understood.

Cultural Competency: 

• Demonstrates respect for diverse backgrounds and works effectively with individuals from various cultural and socioeconomic backgrounds.

Competencies:

Communication: 

• Ability to clearly and persuasively communicate Upward Health’s services and benefits to potential patients, making complex information easy to understand.

Patient Engagement: 

• Skilled in enrolling patients into Upward Health’s programs and ensuring they have a smooth onboarding experience.

Customer-Centric: 

• Always focused on the needs of the patient, ensuring excellent service throughout the outreach process and helping patients access the right services.

Problem Solving: 

• Capable of addressing patient concerns or objections during outreach efforts, ensuring positive outcomes and maintaining trust.

Time Management: 

• Demonstrates excellent time management by balancing outreach activities, managing caseloads, and meeting set goals within a fast-paced environment.

Data Management: 

• Attention to detail when documenting patient information, ensuring accuracy and timely updates in the company’s systems.

Community Knowledge:

• Familiarity with local resources and the ability to connect patients to additional community-based services that may be beneficial to their care.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Compensation details: 21-24 Hourly Wage

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Company Overview:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Community Outreach Specialist (COS) plays a critical role in establishing Upward Health’s presence in the community and reaching potential patients. As the first point of contact for individuals seeking our services, the COS is responsible for educating patients about Upward Health’s offerings, engaging them in meaningful conversations, and facilitating their enrollment into our programs. The COS manages a personal caseload, primarily utilizing phone outreach, but also employing in-person visits and other community-based strategies as needed. This role is essential in ensuring that patients understand the full range of services available to them and helps them take the first steps toward improving their health. The COS reports to the Outreach Manager and works closely with other team members to ensure the overall success of patient outreach and engagement efforts.

Skills Required:

• Strong verbal communication and persuasive abilities
• Excellent interpersonal skills with the ability to build trust and rapport quickly
• Strong organizational and multitasking skills to manage a personal caseload efficiently
• Self-motivated with the ability to work independently and meet outreach goals
• Comfortable with fast-paced environments and adapting outreach methods to various situations
• Proficient in using computer systems for documentation, communication, and managing outreach activities
• Flexible and adaptable to a variety of outreach methods, including phone, in-person meetings, and mailings
• Fluent in English; Spanish proficiency is a plus

Key Behaviors:

Engagement: 

• Proactively builds relationships with potential patients, ensuring they feel informed and supported throughout their journey with Upward Health.

Resilience: 

• Demonstrates the ability to overcome objections and challenges, staying motivated to engage patients even in difficult situations.

Adaptability: 

• Flexibly adjusts outreach strategies based on the needs and preferences of patients, ensuring effective communication at all times.

Team Collaboration: 

• Works well within a team, sharing knowledge, providing support, and contributing to the collective goals of the outreach program.

Efficiency: 

• Effectively manages time to meet outreach goals, balancing a caseload and ensuring timely follow-ups with patients.

Compassion: 

• Approaches patient interactions with empathy, ensuring each patient feels heard and understood.

Cultural Competency: 

• Demonstrates respect for diverse backgrounds and works effectively with individuals from various cultural and socioeconomic backgrounds.

Competencies:

Communication: 

• Ability to clearly and persuasively communicate Upward Health’s services and benefits to potential patients, making complex information easy to understand.

Patient Engagement: 

• Skilled in enrolling patients into Upward Health’s programs and ensuring they have a smooth onboarding experience.

Customer-Centric: 

• Always focused on the needs of the patient, ensuring excellent service throughout the outreach process and helping patients access the right services.

Problem Solving: 

• Capable of addressing patient concerns or objections during outreach efforts, ensuring positive outcomes and maintaining trust.

Time Management: 

• Demonstrates excellent time management by balancing outreach activities, managing caseloads, and meeting set goals within a fast-paced environment.

Data Management: 

• Attention to detail when documenting patient information, ensuring accuracy and timely updates in the company’s systems.

Community Knowledge:

• Familiarity with local resources and the ability to connect patients to additional community-based services that may be beneficial to their care.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Compensation details: 21-24 Yearly Salary

PI273a8eb3413a-

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

WHY IS THIS ROLE CRITICAL?

The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient’s health, and the OS helps him or her take that first step. 

The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it’s important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager.  

Applicants tend to be individuals who would describe themselves as a “people person.”  You enjoy talking to new people – whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! 

 KEY RESPONSIBILITIES: 

• Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
• Speak with patients about the role that Upward Health can play in helping them improve their health
• Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process
• Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
• On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints
• Participate in weekly team meetings focused on ongoing education and improvement
• Accurate and timely documentation in our company‘s software system

 KNOWLEDGE, SKILLS & ABILITIES: 

• Verbal communication skills
• Persuasiveness
• Flexibility
• Dedication and resilience
• Energetic
• Attention to detail
• Ability to multitask
• Both independence and teamwork
• Solid computer skills

QUALIFICATIONS:

• Ability to quickly establish trust and build a relationship with patients
• Ability to clearly communicate Upward Health’s service offering and value
• Active listening skills and genuine compassion for others
• Quick thinking and ability to respond to questions and objections 
• Organized and self-motivated 
• Ability to work independently and meet established goals
• Enjoys collaboration within a team environment and working with people of different skills and experience
• Knowledge of community resources in the local market
• Able to maintain clear professional boundaries with patients and coworkers
• Commitment to represent the company with professionalism
• Demonstrates cultural competency and ability to work with diverse groups of community members
• Comfortable using computer for documentation, communication, and organizing work
• Must have reliable transportation to perform essential outreach functions
• Must be fluent in English. Spanish speaking a PLUS!
• Able to work flexible hours, including occasional night/weekend work
• Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. 

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. 

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. 

PIbc98f859d

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

WHY IS THIS ROLE CRITICAL?

The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient’s health, and the OS helps him or her take that first step. 

The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it’s important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager.  

Applicants tend to be individuals who would describe themselves as a “people person.”  You enjoy talking to new people – whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! 

 KEY RESPONSIBILITIES: 

• Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
• Speak with patients about the role that Upward Health can play in helping them improve their health
• Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process
• Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
• On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints
• Participate in weekly team meetings focused on ongoing education and improvement
• Accurate and timely documentation in our company‘s software system

 KNOWLEDGE, SKILLS & ABILITIES: 

• Verbal communication skills
• Persuasiveness
• Flexibility
• Dedication and resilience
• Energetic
• Attention to detail
• Ability to multitask
• Both independence and teamwork
• Solid computer skills

QUALIFICATIONS:

• Ability to quickly establish trust and build a relationship with patients
• Ability to clearly communicate Upward Health’s service offering and value
• Active listening skills and genuine compassion for others
• Quick thinking and ability to respond to questions and objections 
• Organized and self-motivated 
• Ability to work independently and meet established goals
• Enjoys collaboration within a team environment and working with people of different skills and experience
• Knowledge of community resources in the local market
• Able to maintain clear professional boundaries with patients and coworkers
• Commitment to represent the company with professionalism
• Demonstrates cultural competency and ability to work with diverse groups of community members
• Comfortable using computer for documentation, communication, and organizing work
• Must have reliable transportation to perform essential outreach functions
• Must be fluent in English. Spanish speaking a PLUS!
• Able to work flexible hours, including occasional night/weekend work
• Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. 

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. 

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. 

PIf39529db899d-

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

WHY IS THIS ROLE CRITICAL?

The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient’s health, and the OS helps him or her take that first step. 

The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it’s important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager.  

Applicants tend to be individuals who would describe themselves as a “people person.”  You enjoy talking to new people – whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! 

 KEY RESPONSIBILITIES: 

• Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
• Speak with patients about the role that Upward Health can play in helping them improve their health
• Enroll patients into Upward Health’s program and collect key data about patients during the enrollment process
• Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
• On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints
• Participate in weekly team meetings focused on ongoing education and improvement
• Accurate and timely documentation in our company‘s software system

 KNOWLEDGE, SKILLS & ABILITIES: 

• Verbal communication skills
• Persuasiveness
• Flexibility
• Dedication and resilience
• Energetic
• Attention to detail
• Ability to multitask
• Both independence and teamwork
• Solid computer skills

QUALIFICATIONS:

• Ability to quickly establish trust and build a relationship with patients
• Ability to clearly communicate Upward Health’s service offering and value
• Active listening skills and genuine compassion for others
• Quick thinking and ability to respond to questions and objections 
• Organized and self-motivated 
• Ability to work independently and meet established goals
• Enjoys collaboration within a team environment and working with people of different skills and experience
• Knowledge of community resources in the local market
• Able to maintain clear professional boundaries with patients and coworkers
• Commitment to represent the company with professionalism
• Demonstrates cultural competency and ability to work with diverse groups of community members
• Comfortable using computer for documentation, communication, and organizing work
• Must have reliable transportation to perform essential outreach functions
• Must be fluent in English. Spanish speaking a PLUS!
• Able to work flexible hours, including occasional night/weekend work
• Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. 

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. 

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. 

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