5,679 Appointment Scheduling jobs in the United States

Support Analyst - Appointment Scheduling, FT, Day

29610 Greenville, South Carolina Prisma Health

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Answers incoming calls from patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
Member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. Inform customers of the product terms and features and project a professional company image through voice and online interactions.

Essential Functions

MUST HAVE: Call center experience, medical terminology preferred, and this is not an IT position?

  • All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.

  • Receives customer input from phone, email, or web submission and create support tickets. Troubleshoots end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2 using established criteria and process. Resolves tier1 issues using troubleshooting resolution matrix. Gather information from customers to ensure sufficient data is gained to start case resolutions. Directs inbound service interactions to appropriate technical and sales resources. Conducts database lookup of consumer/patient records within electronic medical record software.Enters updated information within electronic medical records as required. Re-directs or engages other departments or specialty groups to resolve consumer/patient requests. Maintains compliance with attendance and schedule adherence requirements. Maintain interaction quality standards. Maintain performance standards. Proactively identify and share customer insights in order to recommend process improvements. Remain current with product/applications/process changes

  • Follows-up and follows-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution. Logs interaction outcome in contact management system.

  • Performs other duties as assigned.

Supervisory/Management Responsibilities

  • This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

  • Education - High School Diploma or equivalent, OR post high school diploma

  • Experience - Two (2) years customer service experience. Experience supporting customers via phone, email, and chat preferred.

In Lieu Of

  • NA

Required Certifications, Registrations, Licenses

  • NA

Knowledge, Skills and Abilities

  • Passion for creating exceptional customer experiences both by helping and retaining customers.

  • Tech savvy with a strong knowledge of Android, iOS, and Windows devices

  • Metrics-driven and proven ability to handle a high volume of customer interactions.

  • Strong conflict resolution skills and even temperament in challenging situations.

  • Proficient computer skills (word processing)

  • Data entry skills

Work Shift

Day (United States of America)

Location

Greenville Memorial Med Campus

Facility

7001 Corporate

Department

70019063 Call Center

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

View Now

Appointment Scheduling Specialist - Full-Time (3147)

28412 Wilmington, North Carolina Wilmington Health

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Job Description:

The Appointment Scheduling Specialist is responsible for managing patient appointments, providing outstanding customer service, and ensuring efficient coordination of medical services. This role includes scheduling appointments, verifying insurance information, handling patient inquiries, and ensuring accurate entry of patient details. The Specialist plays a crucial role in maintaining smooth communication between patients, providers, and office staff.

Essential Duties/Responsibilities:

Phone Management

- Handle all incoming calls from patients to schedule appointments for medical care, and screening and diagnostic testing.

- Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism.

Appointment Scheduling

- Schedule, reschedule, confirm, or cancel patient appointments as requested.

- Make new patient appointments, ensuring that all demographic and insurance information is entered accurately into the system.

- Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions.

- Utilize scheduling software to coordinate and organize patient appointments efficiently.

- Work closely with healthcare providers to accommodate urgent and specialized appointment requests.

Patient Communication

- Provide appointment reminders, including office locations, required paperwork (mailed or available on the website), and any balance due on the account.

- Explain relevant health plan information and assist patients in understanding their coverage.

- Communicate promptly with patients regarding any schedule changes, cancellations, or adjustments.

Data Entry and Insurance Verification

- Enter and update patient demographic information, including policyholder details and insurance information.

- Verify insurance coverage, including Tricare and Medicaid, ensuring accurate information is reflected in the system.

Rescheduling and Provider Coordination

- Reschedule appointments when providers are out of the office and communicate changes to patients, collaborating with office staff when necessary.

- Communicate schedule changes or adjustments to relevant staff members promptly.

Financial Responsibilities

- Collect copays for same-day virtual visits and ensure proper documentation is maintained.

Other Duties:

Other duties as assigned.

HIPAA, Security, and Privacy Requirements:

HIPAA Compliance

Ensure all Protected Health Information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

Maintain confidentiality of patient records, medical history, billing information, and other sensitive data.

Access, use, and share PHI only as necessary for billing and claims processing purposes.

Data Security

Follow organizational security protocols to safeguard electronic and paper-based patient information.

Ensure secure storage and transmission of PHI, including the use of encrypted systems or platforms approved by the organization.

Adhere to password management policies, two-factor authentication, and other security measures to protect access to the Practice Management and billing systems.

Privacy Protection

Maintain a strict "need to know" basis for accessing patient information.

Follow procedures to minimize unauthorized access to patient records, whether physically (in-office) or digitally (online systems).

Promptly report any security breaches or unauthorized access incidents to the appropriate department or compliance officer.

Documentation and Auditing

Accurately document all actions involving patient information to ensure a clear audit trail, including billing, claims processing, and collections activities.

Participate in regular audits and reviews of billing practices to verify compliance with HIPAA and security regulations.

Training and Continuing Education

Complete required HIPAA and security training as mandated by the organization.

Stay updated on changes in healthcare privacy laws, HIPAA regulations, and organizational policies regarding patient data security.

Incident Reporting

Recognize and report any potential privacy or security violations, including unauthorized access to PHI, data breaches, or suspicious activities, following the organization's incident reporting procedures.

Qualifications:

Education: High school diploma or equivalent.

Required :

- Previous experience in a medical office or similar role, particularly in appointment scheduling and patient interaction.

- Strong communication skills, with a focus on empathy and active listening.

- Proficient computer skills, including experience with scheduling software and electronic health record (EHR) systems.

- Ability to multitask and prioritize in a fast-paced environment.

- Attentional to detail and accuracy in data entry.

- Excellent communication and interpersonal skills.

- Ability to manage high volumes of calls and multitask in a fast-paced environment.

- Friendly and professional demeanor.

- Ability to handle patient inquiries with empathy and resolve issues in a timely manner.

- Adaptable to changes in scheduling and able to work under pressure.

Preferred:

- Familiarity with insurance plans such as Tricare and Medicaid.

ADA Physical Demands:

Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day)

Physical Demand

Required?

Frequency

Standing

Occasionally

Sitting

Continuously

Walking

Rarely

Kneeling/Crouching

Lifting

Competencies

General Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Customer Service
  • Professionalism/Integrity/Responsibility
  • Teamwork/Process Focus
  • Dependability/Punctuality
  • Interpersonal Relationships/Communication
  • Judgment/Decision Making/Problem Solving
  • Quality/Quantity
  • Initiative
  • Safety and Housekeeping
  • Organizational Skills/Time Management
  • Quality Management
View Now

Appointment Scheduling Specialist - Heart & Vascular Specialists Clinic - Full-Time, Days

75215 Park Cities, Texas Texas Health Resources

Posted today

Job Viewed

Tap Again To Close

Job Description

Appointment Scheduling Specialist - Heart & Vascular Specialists Clinic - Full-Time, Days Bring your passion to Texas Health so we are Better + Together Work location: 8440 Walnut Hill Lane, Suite 400, Dallas, TX 75231 Work hours: Full-time, 40 hours weekly, Monday thru Friday, 8:00am - 5:00pm Heart & Vascular Specialist Clinic Highlights:

  • Strong teamwork and collaboration

  • Fast-paced, high volume inbound/outbound calls

  • Compassion and empathy to our patients and the team

  • Join an innovative team working towards making healthcare more accessible, integrated, and reliable

Here's What You Need

  • High School Diploma or equivalent (required)

  • Medical Scheduling experience in a clinical setting (strongly preferred)

  • Bilingual in English / Spanish (preferred)

  • Requires strong customer skills.

  • Good communication skills.

  • Possess a strong work ethic and a high level of professionalism.

  • A team player who handles multiple projects simultaneously in a fast paced environment.

What You Will Do

  • Delivers care to patients utilizing the Appointment Scheduling Specialist Process

  • Must be able to work in a fast-paced environment

  • Responsible for answering phone calls and scheduling patient appointments.

  • Conduct patient pre-certification to ensure coverage for appointments and medical care.

  • Schedule tests, procedures, and referral appointments.

  • Communicate with patients regarding appointments and instructions for procedures and tests.

  • May collect fees such as co-pays / co-insurance.

  • Gathers insurance information and patient personal data.

  • Demonstrates positive professional customer service in all patient, staff, and visitor contacts. Performs other duties as assigned.

  • Performs other duties as assigned

Additional perks of being a Texas Health employee

  • Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.

  • Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

  • Strong Unit Based Council (UBC).

  • A supportive, team environment with outstanding opportunities for growth.

Learn ( more about our culture, benefits, and recent awards. Entity Highlights: Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex. THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work. If you're ready to join us in our mission to improve the health of our community, then let's show the world how we're even better together! Do you still have questions or concerns? Feel free to email your questions to . #LI-CT1

Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

View Now

Appointment Scheduling Specialist - Heart & Vascular Specialists Clinic - Full-Time, Days

75219 Dallas, Texas Texas Health Resources

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

**Appointment Scheduling Specialist - Heart & Vascular Specialists Clinic - Full-Time, Days** **_Bring your passion to Texas Health so we are Better + Together_** **Work location:** 8440 Walnut Hill Lane, Suite 400, Dallas, TX 75231 **Work hours:** Full-time, 40 hours weekly, Monday thru Friday, 8:00am - 5:00pm **Heart & Vascular Specialist** **Clinic Highlights:**
+ Strong teamwork and collaboration
+ Fast-paced, high volume inbound/outbound calls
+ Compassion and empathy to our patients and the team
+ Join an innovative team working towards making healthcare more accessible, integrated, and reliable
**Here's What You Need**
+ **High School Diploma or equivalent (required)**
+ **Medical Scheduling experience in a clinical setting (strongly preferred)**
+ **Bilingual in English / Spanish (preferred)**
+ Requires strong customer skills.
+ Good communication skills.
+ Possess a strong work ethic and a high level of professionalism.
+ A team player who handles multiple projects simultaneously in a fast paced environment.
**What You Will Do**
+ Delivers care to patients utilizing the Appointment Scheduling Specialist Process
+ Must be able to work in a fast-paced environment
+ Responsible for answering phone calls and scheduling patient appointments.
+ Conduct patient pre-certification to ensure coverage for appointments and medical care.
+ Schedule tests, procedures, and referral appointments.
+ Communicate with patients regarding appointments and instructions for procedures and tests.
+ May collect fees such as co-pays / co-insurance.
+ Gathers insurance information and patient personal data.
+ Demonstrates positive professional customer service in all patient, staff, and visitor contacts. Performs other duties as assigned.
+ Performs other duties as assigned
**Additional perks of being a Texas Health employee**
+ Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.
+ Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
+ Strong Unit Based Council (UBC).
+ A supportive, team environment with outstanding opportunities for growth.
Learn ( more about our culture, benefits, and recent awards. **Entity Highlights:** Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex. THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work. **If you're ready to join us in our mission to improve the health of our community, then let's show the world how we're even better together!** **_Do you still have questions or concerns?_** Feel free to email your questions to . #LI-CT1
Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.
We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
View Now

Administrative - Office Assistant

Premium Job
Remote Brooks Injury Law

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

Full time Permanent

Administrative Assistant to become an essential part of our growing team.
This position is perfect for someone who thrives in a fast-paced environment, enjoys collaborating with others, and takes pride in delivering accurate, efficient administrative support.
___
Position Summary
As our Office Administrative Assistant, you’ll play a pivotal role in keeping operations running smoothly. You'll be responsible for communicating with vendors and clients, managing invoices, assisting with logistics, and supporting our team across departments.
___
Key Responsibilities
• Manage daily invoicing and send courteous payment reminders to clients.
• Maintain regular follow-ups with vendors and prospective clients.
• Coordinate with warehouse staff and ensure smooth shipping logistics (including trade shows).
• Communicate professionally with clients via email, phone, and in person.
• Organize files, documents, and assist with ad hoc tasks as needed.
• Provide administrative support to team members and management.
___
Required Skills & Qualifications
• QuickBooks: A most
• Excel Proficiency: Strong Excel skills are a must.
• Communication: Excellent verbal, written, and active listening abilities.
• Detail-Oriented: Precision and accuracy in every task.
• Organized & Efficient: Able to manage multiple responsibilities and meet deadlines.
• Proactive: Self-starter who works well with minimal supervision.
• Customer-Focused: Friendly, calm, and solution-oriented approach with clients.
• Reliable: Dependable, punctual, with consistent transportation.
• Team Player: Cooperative, adaptable, and open to learning new things.

Company Details

Everyone deserves someone that will listen to their story and help determine the best plan of action without breaking the bank. Consultations are always FREE and we ensure that the entire process will be stress-free for you. Never hesitate to contact us if you have any questions regarding a recent accident or personal injury. You can call us, text us, email us, or chat live on our website. We are at your disposal 24/7/365.
Apply Now

Patient Scheduling Specialist - Appointment Call Center

53774 Madison, Wisconsin UW Health

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Work Schedule:

This posting represents all available Patient Scheduling positions at the Appointment Center with UW Health. Scheduled shifts are typically Monday through Friday, between the hours of 8:30 AM - 5:00 PM. Hours may vary based on the operational needs of the department.

Pay:

UW Health offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

Be part of something remarkable

Join the #1 hospital in Wisconsin where you'll be the gateway to remarkable healthcare by providing excellent phone-based customer service!

We are seeking Patient Scheduling Specialists to:

  • Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
  • Make outgoing phone calls to patients to schedule their appointments.
  • Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

Education:

Minimum - High school diploma or equivalent.

Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field.

Work Experience:

Minimum - One (1) year of previous experience working in an office or customer service environment.

Preferred - Previous experience working in healthcare, experience scheduling patients, and experience coordinating multiple activities in an office setting.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

Hear from a patient scheduling lead about why he finds his role rewarding.

Learn more about this opening

UW Hospital and Clinics benefits

View Now

Patient Scheduling Specialist - Appointment Call Center

53701 Madison, Wisconsin University of Wisconsin Hospitals and Clinics Authority

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent
Work Schedule :

This posting represents all available Patient Scheduling positions at the Appointment Center with UW Health. Scheduled shifts are typically Monday through Friday, between the hours of 8:30 AM - 5:00 PM. Hours may vary based on the operational needs of the department.

Pay :

UW Health offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

Be part of something remarkable

Join the #1 hospital in Wisconsin where you'll be the gateway to remarkable healthcare by providing excellent phone-based customer service!

We are seeking Patient Scheduling Specialists to:

  • Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
  • Make outgoing phone calls to patients to schedule their appointments.
  • Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

Education :

Minimum - High school diploma or equivalent.

Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field.

Work Experience :

Minimum - One (1) year of previous experience working in an office or customer service environment.

Preferred - Previous experience working in healthcare, experience scheduling patients, and experience coordinating multiple activities in an office setting.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

Hear from a patient scheduling lead about why he finds his role rewarding .

Learn more about this opening

UW Hospital and Clinics benefits

Apply Now
Be The First To Know

About the latest Appointment scheduling Jobs in United States !

Office Assistant

Premium Job
Remote $19 - $44 per hour FSTONE Technologies

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Part Time Permanent

We are seeking a reliable, organized, and detail-oriented Office Assistant to help support our daily administrative and clerical tasks. In this role, you’ll help keep the office running smoothly by providing general assistance to staff, maintaining records, and ensuring a welcoming environment for visitors and employees.

Responsibilities:

• Answer and direct phone calls, emails, and other correspondence

• Greet and assist visitors and clients in person or virtually

• Organize and maintain files, records, and office supplies

• Assist in scheduling meetings, appointments, and travel arrangements

• Prepare and distribute memos, reports, and other documents

• Perform basic bookkeeping or data entry tasks as needed

• Help coordinate office events or team activities

• Support other administrative staff and teams as required

Requirements:

• Previous experience as an office assistant, receptionist, or in a similar administrative role preferred

• Proficiency with office software (e.g., Microsoft Office Suite, Google Workspace)

• Strong organizational and multitasking skills

• Good written and verbal communication skills

• Ability to work independently and as part of a team

• High school diploma or equivalent required; further education or training is a plus

Nice to Have:

• Familiarity with office equipment (e.g., printers, fax machines, phone systems)

• Basic knowledge of bookkeeping or invoicing

• Experience in [industry, e.g., healthcare, tech, legal] offices

Benefits:

• Supportive and collaborative team environment

• Opportunities for professional development and growth

• Paid time off / health insurance / retirement plan (specify as applicable)

• Flexible work schedule (if applicable)

Company Details

Fstone Technologies specializes in corporate IT services, offering a wide range of solutions including IT staff augmentation, technology and business consulting, workforce solutions, and outsourcing services. They serve diverse industries by connecting businesses with top IT talent through their extensive proprietary database and dedicated staffing quality processes. The company is recognized for its commitment to client success and innovation, continually evolving to meet the demands of the technology landscape. Fstone Technologies aims to build long-lasting partnerships, ensuring that their clients have the right resources and strategies to thrive in a competitive environment
Apply Now

Office Assistant

Premium Job
Remote $30 - $38 per hour Direct Employers Association

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Full time Permanent

An office assistant is responsible for various clerical and administrative tasks, including answering phone calls, managing correspondence, organizing files, and maintaining office supplies. They also assist with scheduling meetings and supporting staff to ensure smooth daily operations.

Key Responsibilities: Administrative Support
  • Handle incoming and outgoing correspondence (emails, mail, calls)
  • Maintain filing systems (physical and digital)
  • Assist in preparing documents, reports, and presentations
  • Schedule meetings and appointments
Clerical Tasks
  • Photocopying, scanning, and printing documents
  • Managing office supplies and inventory
  • Data entry and database updates
  • Organizing and maintaining office records
Office Coordination
  • Greet and assist visitors or clients
  • Coordinate with vendors or service providers
  • Support other staff with daily office operations
  • Ensure cleanliness and order in the work area
Technology and Communication
  • Operate office equipment (printers, fax machines, computers)
  • Use Microsoft Office or similar software (Word, Excel, Outlook)
  • Maintain communication logs or update notice boards
Support to Management
  • Assist with travel arrangements and itineraries
  • Help in preparing expense reports
  • Support with HR functions like onboarding new staff
Qualifications: Education & Experience:
  • High school diploma or GED (minimum requirement)
  • 1–2 years of clerical, administrative, or customer service experience preferred
  • Entry-level positions may offer on-the-job training
Skills:
  • Strong communication skills (verbal and written)
  • Organizational skills and attention to detail
  • Basic computer literacy , including:
    • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
    • Google Workspace (Docs, Sheets, Calendar)
  • Time management and ability to multitask
  • Professional demeanor and customer service orientation
Work Environment:
  • Office-based or remote (depending on company setup).
  • May involve prolonged periods of sitting and typing.
  • Repetitive tasks requiring focus and attention to detail.

Company Details

We are not a vendor offering your organization CHECK THE BOX solutions; we are an extension of your team, helping to make your job easier. We are a non - profit Member-Owned and managed association built to provide your organization with the tools and education to complete daily tasks with ease
Apply Now

Office Assistant

Long Beach, California Nonna Mercato

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

full-time

The Office Assistant to ownership of Nonna Mercato will play an integral part in coordinating the day-to-day activities. We are looking for someone who is highly detail-oriented and enjoys working within a fast-growing, rapidly changing environment that is mission-driven and people-first. The ideal individual will be strategic and tactical, can exercise good judgment in various situations, have strong written and verbal communication, have administrative and organizational skills, and maintain a realistic balance among multiple priorities.

We expect that 80% of this person’s time will be spent on work with ownership, with ~20% dedicated to personal tasks during the work day.

Responsibilities:

Office Assistant to Ownership:  

  • Placing email orders as needed for catering and custom cake orders etc. 
  • Provide high-level administrative support to ownership, ensuring seamless day-to-day operations across both business and personal matters.
  • Act on behalf of ownership to hold team members accountable, follow up on deliverables, and provide oversight and support to ensure alignment with company expectations and priorities.
    • Maintaining a log used to track projects, their status and proactively keeping leadership team informed
  • Must be comfortable taking calls and communicating with internal and external stakeholders on ownership’s behalf, representing the company with professionalism and clarity.
  • Manage complex calendars for ownership, including scheduling and logistics for all meetings and appointments—both personal and business—prioritizing commitments and resolving conflicts proactively.
  • Send the following calendar communications:
    • End-of-day text  with the next day’s schedule
    • Text reminders to ownership 15 minutes prior to any scheduled meetings
    • Invitations for any hosted meetings on ownership's behalf
  • Develop and manage a private shared calendar for ownership that includes all meeting details: addresses, dial-ins, transportation, parking, contacts, point people, duration, and drive times.
  • Coordinate all travel arrangements, including flights, accommodations, and itineraries, following standard operating procedures tailored to each individual and trip.
    • Can include personal, family and company travel arrangements

  • Prepare and edit correspondence, presentations, reports, and other documents with a focus on accuracy, clarity, and professionalism. 
  • Handle confidential and sensitive information with discretion and sound judgment.
  • Track and manage important documents for ownership, assist with paperwork, and ensure timely execution of signatures.
  • Maintain systems for organizing and accessing critical internal documents, presentations, and reports. Ensure documentation is kept up to date and easily accessible.
  • Attend all calls and meetings involving ownership, take detailed notes, circulate appropriate information to the greater team, and track action items to ensure follow-through and accountability.
    • Prepare briefs, agendas, and key background information for meetings, ensuring ownership is aligned on objectives and expected outcomes.
  • Build and maintain strong relationships with key stakeholders in ownership’s internal and external networks.
  • Prioritize competing obligations and independently carry out projects to completion under tight deadlines.
  • Promote and uphold company culture through clear communication, consistency, and cross-team collaboration, acting as a liaison 
  • Be available after hours on an ad hoc basis for time-sensitive or urgent matters

Office & IT Oversight (4422 HQ):

  • Serve as Office Manager, overseeing day-to-day office organization and operations.
  • Redistribute internal office responsibilities monthly to ensure a collaborative and efficient environment.
  • Oversee IT needs across the organization, including purchasing, setup, documentation, and coordination with vendors.
  • Coordinate G-Suite structure and organization:
    • Create and deactivate email accounts
    • Ensure correct logos in signatures
    • Maintain internal document organization
  • Manage a master library of keys and platforms, including intake from HR upon employee offboarding and onboarding.
  • Collaborate with owner to discuss and guide company decisions, as needed. 
  • Delegate and oversee tasks to the Brand & Marketing Coordinator, including meeting prep, calendar maintenance, follow-ups, and document organization; provide guidance and mentorship to support their professional development


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Other:

  • This is an on-site role.
  • 5 days a week
  • Must have reliable transportation

What We Are Looking For

  • 3+ years experience 
  • Ability to deliver high-quality work under tight deadlines.
  • An easygoing, approachable, and calm personality who doesn’t take themselves too seriously.
  • Excellent verbal and written communication skills.
  • Great instincts in anticipating the needs of the executives are often supported without much guidance.
  • A resourceful self-starter who can multitask in a fast-paced environment.
  • Confidence in managing both professional and personal responsibilities.
  • Passion for the company’s mission and a team player willing to jump in wherever needed
More detail about Nonna Mercato part of Cameron Slaugh Hospitality, please visit
View Now
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Appointment Scheduling Jobs