19 Baylor Scott White Medical Center jobs in Frisco

Patient Support Medical Claims Processing Representative
 

Contract Remote Role – Location (Open to Remote US)

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally.  Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them.  We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients.  A significant part of our business is providing patient support programs on the behalf of our customers.  With the right experience, you can help provide support to patients in need of available therapies.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products.  With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contact Patient Support Medical Claims Processing Representative to join our team.  In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Patient Support Call Center Representative is primarily responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected.  This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Job Responsibilities:

• Primary responsibilities involve receiving medical claims from HCPs or patients, ensuring the adequate supporting documentation has been provided, interpreting the EOB/CMS1500, vetting the claim against program specific business rules and ultimately determining if the claim should be paid or rejected
• Exceptional organizational skills are required
• May provide support as needed for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (shifts available: 8:00am - 5:00pm EST or, 9:00am - 6:00pm EST or, 10:00am - 7:00pm ET or, 11:00am - 8:00pm EST) under moderate supervision

Minimum Education & Experience:

• High School Diploma or equivalent
• Experience in claim processing required
• Medical Billing Certification required
• Coding Certification required
• Ability to interpret Explanation of Benefits (EOB)
• HIPPA certified
• Customer Service Experience preferred
• Pharmacy Technician experience preferred
• Bi-lingual (English/Spanish) preferred

The pay range for this role is $23.00 per hour. To be eligible for this position, you must reside in the same country where the job is located.

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.  This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

#LI-CES

#LI-REMOTE

#LI-DNP

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at 

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

The potential base pay range for this role is $23.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Patient Support Medical Claims Processing ?Representative

Contract Remote Role - Location (Open to Remote US)

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.

IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contact Patient Support Medical Claims Processing Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Patient Support Call Center Representative is primarily responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Job Responsibilities:

• Primary responsibilities involve receiving medical claims from HCPs or patients, ensuring the adequate supporting documentation has been provided, interpreting the EOB/CMS1500, vetting the claim against program specific business rules and ultimately determining if the claim should be paid or rejected

• Exceptional organizational skills are required

• May provide support as needed for customer requests via telephone, email, fax, or other available means of contact to the Support Center

• Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary

• Ability to work 40 hours per week (shifts available: 8:00am - 5:00pm EST or, 9:00am - 6:00pm EST or, 10:00am - 7:00pm ET or, 11:00am - 8:00pm EST) under moderate supervision

Minimum Education & Experience:

• High School Diploma or equivalent

• Experience in claim processing required

• Medical Billing Certification required

• Coding Certification required

• Ability to interpret Explanation of Benefits (EOB)

• HIPPA certified

• Customer Service Experience preferred

• Pharmacy Technician experience preferred

• Bi-lingual (English/Spanish) preferred

The pay range for this role is $23.00 per hour. To be eligible for this position, you must reside in the same country where the job is located.

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

#LI-CES

#LI-REMOTE

#LI-DNP

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

The potential base pay range for this role is $23.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

EEO Minorities/Females/Protected Veterans/Disabled

Overview

We are looking for a Clinical Coordinator-LVN for our Advanced Illness Management (AIM) Program in Addison, TX . In this role you will report directly to the Clinical Manager AIM. The AIM Clinical Coordinator will coordinate and manage all day to day business affairs and other clinical activities related to the administration of the Advanced Illness Management (AIM) and Palliative Care department by performing the following duties personally, including scheduling and managing frequency adherence, clinical coordination, medical record maintenance function, and marketing function.

• Schedule and manage frequency adherence, clinical coordination, medical record maintenance function, and marketing function.

• Field incoming calls from partners and patients

• Manage Visit Freq compliance, scheduling PRN visits, post hospitalization follow up with patient/family-expediting discharge home with AIM communication with partners, schedule post hospitalization visits.

• Order labs, DME, imaging. Coordinate results with NPs, enter telephone encounters in partner EMR, enter routine visit med reconciliation in partner EMR.

• Ensure transitions to HSP referrals to CTC for care type.

• Assist in appropriate identification of HSP eligible pts. identifying HH providers that can accept HH referrals from PCC.

• Identify and communicate local partner office for lab drop off.

Schedule: Monday-Friday, 8-5, in our Addison, TX branch

About You

• Bachelor degree in Health Care administration, nursing or related degree preferred

• Licensed Practical Nurse (LVN) required - State of Texas LVN Licensure

• Minimum of three years health care delivery or related business experience required; experience in Part B billing setting preferred.

• Experience with Computer applications and Electronic Medical Records.

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay

• 401(k) with Company Match

• Career Advancement Opportunities

• National & Local Recognition Programs

• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance

• Mileage Reimbursement or Fleet Vehicle Program

• Generous Paid Time Off + 7 Paid Holidays

• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

• Free Continuing Education Units (CEUs)

• Company-paid Life & Long-Term Disability Insurance

• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Keywords for Search Optimization:

LPN jobs, LVN jobs, Clinical Coordinator, Palliative Care Nurse, Advanced Illness Management, Healthcare Coordinator, EMR, Home Health, Hospice, Patient Care Coordinator, Nurse Scheduler, Care Management, Clinical Support, Medical Records, DME, PRN scheduling

Legalese

• This is a safety-sensitive position

• Employee must meet minimum requirements to be eligible for benefits

• Where applicable, employee must meet stage specific requirements

• We are proud to be an EEO employer

• We maintain a drug-free workplace

ReqID:
Category: Branch Admin and Clerical
Position Type: Full-Time
Company: Illumia

**Overview**
We are looking for an **Clinical Coordinator-CMA** for our **Advanced Illness Management (AIM) Program** in our Addison, TX palliative care branch. In this role you will report directly to the Clinical Manager AIM. The AIM Clinical Coordinator will coordinate and manage all day to day business affairs and other clinical activities related to the administration of the Advanced Illness Management (AIM) and Palliative Care department by performing the following duties personally, including scheduling and managing frequency adherence, clinical coordination, medical record maintenance function, and marketing function.
**Schedule: Monday-Friday, 8am-5pm**
**Bilingual Spanish a plus.**
+ Schedule and manage frequency adherence, clinical coordination, medical record maintenance function, and marketing function.
+ Field incoming calls from partners and patients
+ Manage Visit Freq compliance, scheduling PRN visits, post hospitalization follow up with patient/family-expediting discharge home with AIM communication with partners, schedule post hospitalization visits.
+ Order labs, DME, imaging. Coordinate results with NPs, enter telephone encounters in partner EMR, enter routine visit med reconciliation in partner EMR.
+ Ensure transitions to HSP referrals to CTC for care type.
+ Assist in appropriate identification of HSP eligible pts. identifying HH providers that can accept HH referrals from PCC.
+ Identify and communicate local partner office for lab drop off.
**About You**
+ Bachelor degree in Health Care administration, nursing or related degree preferred
+ CMA Certification required
+ Minimum of three years health care delivery or related business experience required; experience in Part B billing setting preferred.
+ Experience with Computer applications and Electronic Medical Records.
**We Offer**
**Benefits for All Associates (Full-Time, Part-Time & Per Diem):**
+ Competitive Pay
+ 401(k) with Company Match
+ Career Advancement Opportunities
+ National & Local Recognition Programs
+ Teammate Assistance Fund
**Additional Full-Time Benefits:**
+ Medical, Dental, Vision Insurance
+ Mileage Reimbursement or Fleet Vehicle Program
+ Generous Paid Time Off + 7 Paid Holidays
+ Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
+ Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
+ Free Continuing Education Units (CEUs)
+ Company-paid Life & Long-Term Disability Insurance
+ Voluntary Benefits (Pet, Critical Illness, Accident, LTC) **or**
**Legalese**
+ This is a safety-sensitive position
+ Employee must meet minimum requirements to be eligible for benefits
+ Where applicable, employee must meet stage specific requirements
+ We are proud to be an EEO employer
+ We maintain a drug-free workplace
ReqID:
Category: Branch Admin and Clerical
Position Type: Full-Time
Company: Illumia

**Overview**
We are looking for a **Clinical Coordinator-LVN** for our **Advanced Illness Management (AIM) Program in Addison, TX** . In this role you will report directly to the Clinical Manager AIM. The AIM Clinical Coordinator will coordinate and manage all day to day business affairs and other clinical activities related to the administration of the Advanced Illness Management (AIM) and Palliative Care department by performing the following duties personally, including scheduling and managing frequency adherence, clinical coordination, medical record maintenance function, and marketing function.
+ Schedule and manage frequency adherence, clinical coordination, medical record maintenance function, and marketing function.
+ Field incoming calls from partners and patients
+ Manage Visit Freq compliance, scheduling PRN visits, post hospitalization follow up with patient/family-expediting discharge home with AIM communication with partners, schedule post hospitalization visits.
+ Order labs, DME, imaging. Coordinate results with NPs, enter telephone encounters in partner EMR, enter routine visit med reconciliation in partner EMR.
+ Ensure transitions to HSP referrals to CTC for care type.
+ Assist in appropriate identification of HSP eligible pts. identifying HH providers that can accept HH referrals from PCC.
+ Identify and communicate local partner office for lab drop off.
**Schedule: Monday-Friday, 8-5, in our Addison, TX branch**
**About You**
+ Bachelor degree in Health Care administration, nursing or related degree preferred
+ Licensed Practical Nurse (LVN) required - State of Texas LVN Licensure
+ Minimum of three years health care delivery or related business experience required; experience in Part B billing setting preferred.
+ Experience with Computer applications and Electronic Medical Records.
**We Offer**
**Benefits for All Associates (Full-Time, Part-Time & Per Diem):**
+ Competitive Pay
+ 401(k) with Company Match
+ Career Advancement Opportunities
+ National & Local Recognition Programs
+ Teammate Assistance Fund
**Additional Full-Time Benefits:**
+ Medical, Dental, Vision Insurance
+ Mileage Reimbursement or Fleet Vehicle Program
+ Generous Paid Time Off + 7 Paid Holidays
+ Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
+ Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
+ Free Continuing Education Units (CEUs)
+ Company-paid Life & Long-Term Disability Insurance
+ Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
**Keywords for Search Optimization:**
LPN jobs, LVN jobs, Clinical Coordinator, Palliative Care Nurse, Advanced Illness Management, Healthcare Coordinator, EMR, Home Health, Hospice, Patient Care Coordinator, Nurse Scheduler, Care Management, Clinical Support, Medical Records, DME, PRN scheduling
**Legalese**
+ This is a safety-sensitive position
+ Employee must meet minimum requirements to be eligible for benefits
+ Where applicable, employee must meet stage specific requirements
+ We are proud to be an EEO employer
+ We maintain a drug-free workplace
ReqID:
Category: Branch Admin and Clerical
Position Type: Full-Time
Company: Illumia

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
The Clinical Excellence Quality (CEQ) Pharmacy Operations team supports Optum's Care Delivery Organizations by delivering patient-centered, clinically collaborative medication consultations to help people live healthier lives. Our team focuses on the design, execution, and delivery of telephonic and digital engagement strategies designed to close Medicare star measure gaps in care. Our interdisciplinary service delivery team is comprised of Pharmacists, Registered Nurses (RNs), Pharmacy Technicians, and Care Coordinators.
Clinical pharmacists perform telephonic, patient-centered clinical consultations focused on the following care opportunities: medication adherence, SUPD/SPC, Care of Older Adults & A1c medication reviews, and polypharmacy measures, including opioids/benzodiazepines and anticholinergic medication use. Clinical pharmacists also consult with providers, pharmacies, internal departments, and/or other external third parties to drive improved patient outcomes. In addition, clinical pharmacists field both clinical and social determinants of health-related needs with members directly or from escalations by other clinical and non-clinical staff.
Clinical pharmacists are required to meet or exceed established productivity and quality metrics, though can work a flexible schedule to support the hours of operation (Monday - Saturday 9:00AM - 6:00PM CT). Clinical pharmacists work a rotating Saturday schedule with approximately 6 shifts per calendar year.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
**Primary Responsibilities:**
+ Conduct telephonic medication consultations that meet/exceed production & quality metrics
+ Complete annual medication review of prescription and non-prescription medications with emphasis on patient assessment and counseling, safe and effective use of medications, identification of potential drug interactions, and other related activities
+ Complete pharmacotherapy assessment of patients' claims, past medical history, and disease states
+ Assess patients for medication adherence barriers and develop a plan to maximize patients' medication success through improving or maintaining adherence to medications
+ Deliver high quality evidence-based therapeutic recommendations to providers
+ Deliver a patient-centered, clinically collaborative medication consultation
+ Develop a post-consultation list of action items for the patient and/or prescriber
+ Document clinical consultations into internal documentation platform
+ Participate in and contribute to staff meetings and other staff development opportunities and interdepartmental work groups
+ Identify areas of improvement where systems modifications could result in operational advancements and efficiencies
+ Maintain a high level of clinical knowledge of chronic disease states and changes in pharmacy practice in adult and geriatric patient populations to serve as an authoritative information source on drugs and their utilization in therapy
+ Assesses and interprets customer needs and requirements
+ Identifies problems and develops solutions to non-standard requests and problems
+ Works with minimal guidance; seeks guidance on only the most complex tasks
+ Provides explanations and information to others on difficult issues
+ Coaches, provides feedback, and guides others
+ Acts as a resource for others with less experience
+ Other duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
**Required Qualifications:**
+ Must hold active, unrestricted pharmacist license in the state of primary residence and willing to obtain licensure in one or more states as per business requirements
+ 3+ years of pharmacy practice experience to include 1+ years of Clinical Pharmacy Practice experience
+ 1+ years of experience with Medicare STARs & HEDIS Measures to include experience with Medication Therapy Management (MTM) and/or Care for Older Adults (COA) medication review
+ Proficient with Microsoft Word, Excel, Outlook, PowerPoint
+ Ability to manage multiple, concurrent projects
+ Comfortable working in a rapidly changing and highly matrixed environment
**Preferred Qualifications:**
+ Doctor of Pharmacy degree
+ Multi-state licensure, including ID, OR, TN, and/or KY
+ Post Graduate Training (Pharmacy Residency and/or Fellowship)
+ Board certification by the Board of Pharmacy Specialties (BPS)
+ 1+ years Call Center Experience
+ Bilingual - Spanish
+ Excellent written and verbal communication and relationship building skills
+ Planning and organizational skills to demonstrate leadership and initiative
+ Solid interpersonal skills
+ Ability to work independently, as well as a member of a team
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.
**Application Deadline:** This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._
_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

**Overview**
We are looking for a **Clinical Manager - AIM (Advanced Illness Manager) Program** to join our team based in Plano, TX. This position will directly report to the Director of AIM and is responsible for coordinating and managing all day to day business affairs and other clinical activities related to the administration of the Advanced Illness Management (AIM) and Palliative Care department.
**Position is located in Addison, TX - working in the branch location Monday-Friday.**
+ Ensures clinical care delivery goals are met and exceeded.
+ Manages AIM Clinical Coordinators, AIM NPs and AIM RNs.
+ Ensures scheduling, managing frequency adherence, clinical coordination, medical record maintenance function, and marketing functions are maintained for a team of patients and clinicians.
+ Managesincoming calls from partners and patients.
+ Manages Visit Freq compliance, scheduling PRN visits, post hospitalization follow up with patient/family-expediting discharge home with AIM communication with partners, schedule post hospitalization visits.
+ Orders labs, DME, imaging.
+ Coordinated results with NPs, enters telephone encounters in partner EMR, and enters routine visit med reconciliation in partner EMR.
+ Ensures transitions to HSP referrals to CTC for care type.
+ Assists in appropriate identification of HSP eligible pts.
+ Identifies HH providers that can accept HH referrals from PCC.
+ Identifies and communicates with local partner office for lab drop off.
**About You**
+ Active and unrestrictive RN license to practice in the state without any board action
+ Registered Nurse with Home Health, Hospice and/or Palliative Care Experience preferred
+ Bachelor's degree in nursing, Business Administration, or related field; or equivalent experience and knowledge in Health Care Operations required.
+ Master's degree in business or related field preferred.
+ Minimum of 2 years health care administration/operations management required
+ Must be able to work some nights/weekends on call.
+ Certified in Hospice and Palliative Care - preferred
**We Offer**
+ Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
+ Opportunity to participate in a Fleet Program
+ Competitive Salaries
+ Mileage Reimbursement
+ Professional growth and development opportunities
**Legalese**
+ This is a safety-sensitive position
+ Employee must meet minimum requirements to be eligible for benefits
+ Where applicable, employee must meet stage specific requirements
+ We are proud to be an EEO employer
+ We maintain a drug-free workplace
ReqID:
Category: Clinical Management
Position Type: Full-Time
Company: Illumia

Clinical Concierge MA/LVN - Plano
_Bring your passion to Texas Health so we are Better + Together_
Location: 5964 W. Parker Rd., Suite 100, Plano, Texas 75093 (This position will float across multiple Texas Health Urgent Care Locations)
Works hours: Full-Time, 3-12-hour shifts a week, 7:45 AM - 8:15 PM
**What you'll need:**
+ H.S. Diploma or Equivalent **Required** And
+ Successful completion of a Medical Assistant education program Certified or Registered Medical Assistant **Required** or Other Successful completion of a Vocational Nurse program **Required** .
+ 6 months of Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care experience or completion of an internal THR MA externship training program in lieu of experience **Required** .
+ Previous experience with electronic health record preferred.
+ Certified or Registered Medical Assistant in lieu of the completion of a Medical Assistant education program Req or LVN - Licensed Vocational Nurse State of Texas, if LVN Upon Hire **Required** .
+ BCLS - Basic Cardiac Life Support (maintained every 2 years and required prior to providing independent patient care) within 30 days of hire **Required** .
+ THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire Required
**What you will do**
It is the role of the Concierge to guide consumers and their "secondary guests" through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence. The Concierge is responsible for a variety of clinical functions, including but not limited to assisting the provider with care and treatment, laboratory testing, and other duties. The Concierge also performs patient registration, collection of payments, rooming, and patient discharge. All Concierges are expected to maintain competency and perform in all assigned positions on a rotating basis. This position is a vital part of the urgent care team that works under the direction of the Site Manager and works closely with the provider and other clinical staff. Must demonstrate discretion; good judgment; diplomacy; decision-making; and a customer service attitude
+ Collects identification and payor related documentation, conducts registration using EPIC workflow.
+ Measures and documents vitals and communicates the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level.
+ Documents chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider.
+ Performs and documents laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check-off.
+ Administers and documents oral and intramuscular medication using the appropriate medication verification workflow.
+ Assists provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&D, and application of ortho-goods and assists with ortho-glass application.
+ Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) and in-line with patient experience standards.
+ Welcomes the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquires about the purpose and nature of the visit.
+ Recognizes and notifies provider immediately of emergent patients, performs BLS, provides oxygen administration, and assists provider with emergency care.
+ Schedules primary care referrals for consumers
+ Maintains office supplies, medical supplies, and medications at appropriate par levels as assigned.
+ Performs quality checks throughout out the facility per established policies and procedures.
+ Other duties as assigned
Texas Health Breeze Urgent Care was designed, built and staffed with the needs of North Texans in mind. From allergies and earaches to sprains and strains, Texas Health Breeze stands ready to treat most minor illnesses and injuries.
Our centers are open 8 a.m. to 8 p.m., 365 days a year, to offer patients an easy, convenient and affordable option for the urgent care they require. Backed by Texas Health, one of the region's largest health systems, we continue to add new locations across the Dallas Fort Worth area.
**Check out just a few of the recent awards recognizing Texas Health Breeze Urgent Care:**
* Best in DFW 2024 Dallas Morning News - Gold: Best Urgent Care/Walk-in Clinic - Dallas Northwest Highway
* Star Local Media Plano 2024 Finalist: Texas Health Breeze Urgent Care
* Southlake Style 2024 Reader's Choice Finalist for Best Emergency Care and Best Urgent Care - Southlake
* Denton's Original People's Choice Awards 2024: Best Urgent Care Clinic - Denton
* Living Magazine Best of Reader's Choice 2024 Winner - Best Urgent Care: Coppell, Flower Mound, Southlake, and Richardson
Through the support of Texas Health leadership, Texas Health Breeze Urgent Care has achieved and maintains the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation. This is a commendation that recognizes focused formalized training in the specialty of urgent care as it relates to both clinical training and the patient experience.
**Additional perks of being a Texas Health Breeze Clinical Concierge**
+ Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
+ Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
+ Strong Unit Based Council (UBC).
+ A supportive, team environment with outstanding opportunities for growth.
· Learn ( more about our culture, benefits, and recent awards.
You will be equipped for this highly sought after role by a team that has received the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation mentioned above and have the opportunity to earn 20+ contact hours during orientation that can be utilized to renew your medical assistant certification.
#LI-LD1
Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.
We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Clinical Concierge MA/LVN - Denton
_Bring your passion to Texas Health so we are Better + Together_
Location: 4600 Teasley Lane, Denton, Texas 76210 (This position will float across multiple Texas Health Urgent Care Locations)
Works hours: Full-Time, 3-12-hour shifts a week, 7:45 AM - 8:15 PM
**What you'll need:**
+ H.S. Diploma or Equivalent **Required** And
+ Successful completion of a Medical Assistant education program Certified or Registered Medical Assistant **Required** or Other Successful completion of a Vocational Nurse program **Required** .
+ 6 months of Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care experience or completion of an internal THR MA externship training program in lieu of experience **Required** .
+ Previous experience with electronic health record preferred.
+ Certified or Registered Medical Assistant in lieu of the completion of a Medical Assistant education program Req or LVN - Licensed Vocational Nurse State of Texas, if LVN Upon Hire **Required** .
+ BCLS - Basic Cardiac Life Support (maintained every 2 years and required prior to providing independent patient care) within 30 days of hire **Required** .
+ THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire Required
**What you will do**
It is the role of the Concierge to guide consumers and their "secondary guests" through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence. The Concierge is responsible for a variety of clinical functions, including but not limited to assisting the provider with care and treatment, laboratory testing, and other duties. The Concierge also performs patient registration, collection of payments, rooming, and patient discharge. All Concierges are expected to maintain competency and perform in all assigned positions on a rotating basis. This position is a vital part of the urgent care team that works under the direction of the Site Manager and works closely with the provider and other clinical staff. Must demonstrate discretion; good judgment; diplomacy; decision-making; and a customer service attitude
+ Collects identification and payor related documentation, conducts registration using EPIC workflow.
+ Measures and documents vitals and communicates the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level.
+ Documents chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider.
+ Performs and documents laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check-off.
+ Administers and documents oral and intramuscular medication using the appropriate medication verification workflow.
+ Assists provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&D, and application of ortho-goods and assists with ortho-glass application.
+ Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) and in-line with patient experience standards.
+ Welcomes the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquires about the purpose and nature of the visit.
+ Recognizes and notifies provider immediately of emergent patients, performs BLS, provides oxygen administration, and assists provider with emergency care.
+ Schedules primary care referrals for consumers
+ Maintains office supplies, medical supplies, and medications at appropriate par levels as assigned.
+ Performs quality checks throughout out the facility per established policies and procedures.
+ Other duties as assigned
Texas Health Breeze Urgent Care was designed, built and staffed with the needs of North Texans in mind. From allergies and earaches to sprains and strains, Texas Health Breeze stands ready to treat most minor illnesses and injuries.
Our centers are open 8 a.m. to 8 p.m., 365 days a year, to offer patients an easy, convenient and affordable option for the urgent care they require. Backed by Texas Health, one of the region's largest health systems, we continue to add new locations across the Dallas Fort Worth area.
**Check out just a few of the recent awards recognizing Texas Health Breeze Urgent Care:**
* Best in DFW 2024 Dallas Morning News - Gold: Best Urgent Care/Walk-in Clinic - Dallas Northwest Highway
* Star Local Media Plano 2024 Finalist: Texas Health Breeze Urgent Care
* Southlake Style 2024 Reader's Choice Finalist for Best Emergency Care and Best Urgent Care - Southlake
* Denton's Original People's Choice Awards 2024: Best Urgent Care Clinic - Denton
* Living Magazine Best of Reader's Choice 2024 Winner - Best Urgent Care: Coppell, Flower Mound, Southlake, and Richardson
Through the support of Texas Health leadership, Texas Health Breeze Urgent Care has achieved and maintains the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation. This is a commendation that recognizes focused formalized training in the specialty of urgent care as it relates to both clinical training and the patient experience.
**Additional perks of being a Texas Health Breeze Clinical Concierge**
+ Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
+ Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
+ Strong Unit Based Council (UBC).
+ A supportive, team environment with outstanding opportunities for growth.
· Learn ( more about our culture, benefits, and recent awards.
You will be equipped for this highly sought after role by a team that has received the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation mentioned above and have the opportunity to earn 20+ contact hours during orientation that can be utilized to renew your medical assistant certification.
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Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.
We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.