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Order Management Supervisor Job Description

Job Title: Order Management Supervisor

Department: Order Management

Location: Onsite

Type: Full-Time, 40 hours per week

Reports To: Sales & Operation Manager

The Crème Shop, Inc.

We are expanding our Order Management team and seeking an experienced, detail-oriented, and proactive Order Management Supervisor to lead and oversee the daily operations of our Order Management Specialists. This role is vital to ensure accurate order processing, timely fulfillment, and seamless coordination across sales, logistics, finance, and warehouse teams within a fast-paced beauty wholesale environment.

Responsibilities

• Lead, coach, and manage a team of Order Management Specialists to maintain accuracy and efficiency in order processing and data management.
• Oversee the full order lifecycle including EDI order downloads from SPS Commerce, order verification, ASN and invoice monitoring, and ERP system entries.
• Ensure all orders are processed accurately and on time, minimizing errors and preventing
• Act as the escalation point for resolving order discrepancies, ASN/invoice issues, and vendor compliance challenges.
• Collaborate cross-functionally with Sales, Logistics, Finance, and Warehouse teams to resolve fulfillment discrepancies and support operational goals.
• Prepare and present weekly and monthly order reports, including volume analysis and vendor
• Ensure compliance with company policies, vendor agreements, and regulatory
• Ability to confirm orders (pricing validation and shipping window extension if necessary).
• Issue credit/return
• Collaborate with sales team, logistics team, finance team, and warehouse team to investigate any discrepancies.
• Other duties as assigned per departmental

Qualifications:

• Bachelor's degree is required, preferably in Supply Chain Management or in other but seeking out a career in Operations
• 4-6+ years of experience in an order management, data entry, or sales support role within a wholesale or retail brand
• Solid knowledge of EDI transactions, SPS Commerce platform, and retailer
• Proficiency in ERP systems (SAP preferred) and advanced Excel skills (pivot tables, VLOOKUP, macros)
• Demonstrated leadership abilities with experience managing, motivating, and developing a team in a fast-paced environment.
• Excellent verbal and written communication
• Highly organized, detail-oriented, and able to manage multiple priorities

Compensation: $70,000 - $85,000 per year, depending on experience

The Crème Shop is an Equal Opportunity Employer and value diversity at all levels of the organization. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to creating an inclusive environment for all employees and contractors.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Company Overview

Ghost is a data-driven distribution platform for the best brands in the world. We partner with leading streetwear, apparel, footwear, beauty, and home goods brands to unlock new revenue for all types of inventory. Through transparency, data insights, and a network of vetted buyers, Ghost empowers sellers to diversify and optimize their inventory management. Backed by top VC firms (Cathay, USV, Equal, Eniac, L. Catterton), Ghost is one of LA's fastest-growing startups.

About the Role:

We're looking for a strategic and execution-focused leader to oversee the full post-purchase experience in our two-sided B2B marketplace. As Director of Order Management, you will be responsible for managing shipped revenue forecasting, order execution, freight coordination, payment processing, collections, and issue resolution. You will develop the systems and processes that support operational excellence while collaborating with internal and external partners to ensure accuracy, consistency, and customer satisfaction.

Key Responsibilities:

Post-Purchase Process Transformation

• Closely evaluate the end-to-end post-purchase order process, identifying areas of improvement through software and automation (including AI) implementation, collaboration with Engineering, Product, and Design (EPD), and Standard Operating Procedures (SOP) development
• Migrate existing processes into a centralized software solution with the purpose of improving buyer and supplier experience and creating clear visibility for internal teams and leadership on order statuses and actions required across all parties
• Determine which parts of the post-purchase order process should be completed by a Business Process Outsourcing (BPO) partner and evaluate the most qualified companies

Post-Purchase Operations Management

• Oversee a team responsible for the following:
• Coordination of purchase order (PO) execution, ensuring accurate and timely processing
• Freight and logistics planning and scheduling, managing relationships with carriers and 3PLs and aligning on expectations and delivery timelines
• Executing the end-to-end payment and collection process in collaborating with finance, reducing delinquencies and supporting healthy cash flow
• Seamlessly handling order updates and change requests, ensuring clear communication and execution
• Post-purchase issue resolution workflows, implementing root-cause solutions and partnering cross-functionally to prevent recurrence

Team Leadership and Management

• Manage and mentor a team of Operations Associates and a Business Process Outsourcing (BPO) partner
• Establish a culture of accountability, operational rigor, and continuous improvement across internal and outsourced teams
• Design onboarding and training material to strengthen execution and support role clarity
• Set performance goals and conduct regular reviews to ensure alignment with company priorities

Cross-Functional Collaboration

• Work closely with the Buyer and Seller Sales teams to ensure post-purchase operations meet / exceed customer expectations
• Collaborate with EDP and Finance to resolve issues and improve processes
• Serve as the primary point of contact for post-purchase escalations, providing timely and effective resolutions

Qualifications

• Bachelor's degree in Supply Chain, Business, or related field; MBA preferred
• 10+ years of experience in post-purchase operations, order management, or supply chain, including 5+ years in a leadership role
• Deep experience managing complex workflows across enterprise systems (ERP, WMS, TMS) and customer support platforms like Zendesk or Intercom
• Proficiency in Microsoft Excel, Google Suite, and SQL; experience with data visualization tools (e.g., Metabase, Tableau, Power BI)
• Demonstrated ability to drive structured process improvements and scale operational programs
• Strong grasp of B2B marketplace dynamics, including buyer and seller expectations and lifecycle workflows
• Excellent problem-solving, judgment, and execution skills
• Effective communicator and cross-functional collaborator, with the ability to influence stakeholders at all levels
• Experience managing BPO partners and outsourced operations

This role is based in Los Angeles with some travel to New York. The base salary for this position can range from $165,000 to $185,000 . The actual amounts may vary based on factors such as experience, knowledge, skills, and abilities related to the position.

Benefits we offer:

• Medical, Vision, and Dental with some plans covered at 100%
• Competitive compensation and equity structure
• 401K
• Unlimited PTO

Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.

Description

Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.

We are seeking a Manager, Order Management to join our team for this hybrid opportunity working out of our Waltham, MA office.

Job Summary

The Manager, Order Management is responsible for leading and developing a team that supports the end-to-end order processing function for new sales, renewals, and upsells. This role ensures accurate and timely processing of sales orders and customer renewals while driving operational excellence through people leadership, process improvement, and cross-functional collaboration. The ideal candidate will have a proven track record of managing teams, identifying inefficiencies, leveraging automation and implementing scalable solutions to enhance performance, productivity and customer experience.

Duties and Responsibilities

• Lead, manage and coach a team of individual contributors, fostering a culture of engagement, ownership and high performance.
• Drive daily task management, resource planning, and productivity oversight to ensure accuracy and timely order processing across all deal types.
• Conduct regular team check-ins, 1:1s, and performance reviews to ensure alignment, accountability, and professional development.
• Own the order-to-cash process, with a focus on compliance, policy alignment, and streamlined execution.
• Identify opportunities for operational improvement, standardization, and error reduction through root cause analysis and data insights.
• Design and implement process enhancements that reduce cycle time, increase order accuracy, and improve scalability.
• Proactively leverage automation tools and system capabilities (e.g., Salesforce, CPQ, ERP) to eliminate manual work, reduce friction, and boost team efficiency.
• Partner closely with Finance, Deal Operations and Renewals teams to streamline and optimize the renewal bookings process.
• Collaborate with Sales, Finance, Legal, Renewals and Deal Operations to resolve order issues, support complex deals, and maintain cross-functional alignment.
• Define, track, and report on operational KPIs such as processing time, backlog, exception rates, and performance.
• Own the documentation and continuous refinement of SOPs, training guides, and internal resources related to order management workflows.
• Promote a mindset of continuous improvement, agility, and operational excellence within the team and broader organization.
• Other duties as assigned and required.

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• 5+ years of experience in order management or revenue operations, including 2+ years of team management experience.
• Demonstrated ability to lead and develop teams, manage workload distribution, and maintain team engagement.
• Effective process orientation with a proven track record of identifying inefficiencies, implementing improvements and driving automation.
• Hands-on experience with CRM/CPQ systems (e.g., Salesforce, Zuora, NetSuite).
• Deep knowledge of sales and renewal lifecycle processes.
• Solid analytical, organizational and problem-solving skills with a data driven mindset.
• Excellent interpersonal and communication skills, with the ability to influence across levels and functions
• Experience leading change initiatives in a high-growth or dynamic environment preferred.

This position offers a salary range of $144,100.00 to $155,100.00 (inclusive of variable compensation such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This salary range represents the high and low end of Imprivata's salary range for this position. Actual salaries will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!

Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#LI-Hybrid #LI-LI1

Order Management Supervisor Job Description

Job Title: Order Management Supervisor

Department: Order Management

Location: Onsite

Type: Full-Time, 40 hours per week

Reports To: Sales & Operation Manager

The Crème Shop, Inc.

We are expanding our Order Management team and seeking an experienced, detail-oriented, and proactive Order Management Supervisor to lead and oversee the daily operations of our Order Management Specialists. This role is vital to ensure accurate order processing, timely fulfillment, and seamless coordination across sales, logistics, finance, and warehouse teams within a fast-paced beauty wholesale environment.

Responsibilities

* Lead, coach, and manage a team of Order Management Specialists to maintain accuracy and efficiency in order processing and data management.
* Oversee the full order lifecycle including EDI order downloads from SPS Commerce, order verification, ASN and invoice monitoring, and ERP system entries.
* Ensure all orders are processed accurately and on time, minimizing errors and preventing
* Act as the escalation point for resolving order discrepancies, ASN/invoice issues, and vendor compliance challenges.
* Collaborate cross-functionally with Sales, Logistics, Finance, and Warehouse teams to resolve fulfillment discrepancies and support operational goals.
* Prepare and present weekly and monthly order reports, including volume analysis and vendor
* Ensure compliance with company policies, vendor agreements, and regulatory
* Ability to confirm orders (pricing validation and shipping window extension if necessary).
* Issue credit/return
* Collaborate with sales team, logistics team, finance team, and warehouse team to investigate any discrepancies.
* Other duties as assigned per departmental

Qualifications:

* Bachelor's degree is required, preferably in Supply Chain Management or in other but seeking out a career in Operations
* 4-6+ years of experience in an order management, data entry, or sales support role within a wholesale or retail brand
* Solid knowledge of EDI transactions, SPS Commerce platform, and retailer
* Proficiency in ERP systems (SAP preferred) and advanced Excel skills (pivot tables, VLOOKUP, macros)
* Demonstrated leadership abilities with experience managing, motivating, and developing a team in a fast-paced environment.
* Excellent verbal and written communication
* Highly organized, detail-oriented, and able to manage multiple priorities

Compensation: $70,000 - $85,000 per year, depending on experience

The Crème Shop is an Equal Opportunity Employer and value diversity at all levels of the organization. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to creating an inclusive environment for all employees and contractors.

Are you a movement maker? Are you seeking new and exciting career opportunities?

Here is what you need to know about the job:

Summary: This LSG position reports primarily to Order Management Supervisor - ECommerce, True Innovations and is a position located in Irvine, CA.

This role is highly cross-functional, engaging with retailers, logistics (internal and external), sales, planning and data analytics teams. The successful candidate will have experience with Ecommerce order management and possess strong analytical skills and exceptional organizational skills with an attention to delivering detailed and timely output.

Essential Duties and Responsibilities

Core tasks: Order processing, Inventory Allocation, Inventory Feeds to Retailers & Marketplaces, acknowledging orders in customer portals, create summaries, out of stock cancellations, moving stock, adding manual orders, creating reports, cancellations, respond to OM related inquiries regarding status and tracking numbers, monitors data for discrepancies, participate in team trainings and the Order Drop to 3PL warehouses, to achieve fulfillment within a 48 hour window, or as required by Retailers and Marketplaces.

Oversee daily monitoring of shipments status per retailer guidelines. Ensure timely and accurate replies to Retailers on order status requests.

Be the main OM contact person for certain customer accounts.

Manage and provide solutions and corrections for OM related issues or concerns and escalate critical problems accordingly.

Work seamlessly with the logistics team to maintain SOPs with each 3PL warehouse. Maintain reports to monitor warehouse performance, financial and operational, for inbound shipments, order fulfillment and storage.

Work closely with Inventory Planning team to manage the flow of goods to various warehouse locations and establish reports to adjust container flow based on available inventory, actual demand, and warehouse occupancy.

Record all disputes, additional costs, returns, and damages related to eCommerce Orders and work closely with the Customer Service and Logistics team to validate any chargebacks, refunds and any additional costs. Propose solutions to increase efficiency, accuracy and minimize fees and penalties in the process.

Provide support and coordination within the Ecommerce Operations and other duties as required. Overtime as necessary

Qualifications

* Advanced Excel strongly recommended (Pivot tables, VLOOKUPs)
* Microsoft Dynamics, D365
* Strong analytical and strategic thinking skills
* Ability to develop methodologies and execute analysis independently
* Ability to quickly adapt and execute feedback


* Must have 3-5 years relevant experience in order management, logistics and supply chain. eCommerce experience will be highly regarded.
* Team oriented, positive, excellent communicator with strong problem-solving attitude and a demonstrated ability to handle multiple projects concurrently in a fast-paced working environment, with multiple functions across multiple time zones.

If this sounds like you, Apply Now!

As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization's Declaration on Fundamental Principles and Rights at Work.

Title: Order Management Representative
Location: Chesterfield, MO
Hybrid: In office Tues-Thurs

Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and for generations to come.

We are actively seeking a Order Management Representative to join our growing organization and help us Nurture What You Love!

As our Order Management Representative, you'll make an impact by:

• Leading the end-to-end management of customer orders, including receipt, entry, validation, and tracking using Electronic Data Interchange (EDI) and internal ERP systems.
• Monitoring truck scheduling by customers and communicating proactively with co-packers to ensure alignment and avoid capacity issues or delays.
• Managing and optimizing outbound logistics, ensuring load planning is cost-effective, timely, and within operational constraints.
• Investigating and resolving customer deductions, chargebacks, and compliance fines, ensuring timely and accurate resolution aligned with company policies.
• Creating and reconciling purchase orders and goods receipts to maintain accurate inventory positions and support service levels.

What you need to succeed:

• Bachelor's degree or equivalent combination of education and relevant work experience in customer service, supply chain, or logistics coordination (internships and co-ops considered with demonstrated performance).
• 1-3 years of experience in customer service, order management, or related field.
• Proficiency in Excel, with the ability to analyze data, develop insights, and support reporting needs.
• Strong written and verbal communication skills; capable of influencing and collaborating across functions.
• High level of accuracy, organization, and follow-through.

What we have for you:

• A growing team making a difference in the lives of pets and pet families.
• Great work/life balance with PTO, paid holidays and more!
• Medical, dental, vision and an employee assistance program to support your well-being.
• 401k with company match.
• Casual work environment with a focus on teamwork.
• Paid parental leave.
• Opportunity to enroll in voluntary pet insurance and access to free 24/7 veterinary tele help line.

To learn more about us:


Disclaimer:
This description is representative only and is not exhaustive of the tasks this position may be required to perform.
#LI-Remote

Job Title: Order Management SpecialistJob Description
The Order Management Specialist plays a crucial role in ensuring the seamless creation and processing of sales orders. This position requires coordination across multiple departments to ensure timely production and delivery, adherence to ISO procedures, and active participation in audits. The specialist will also manage customer specifications and artwork coordination, support sales forecasting, and maintain customer account databases.
Responsibilities
+ Create sales orders from the Radius ERP system.
+ Develop ship release with specified dates and instructions.
+ Collaborate with the Supply Chain Manager to ensure raw material availability.
+ Coordinate with Production Planning to secure production dates.
+ Adhere to ISO procedures and participate in audits.
+ Generate and proof Manufacturing Orders (M.O.) for accuracy.
+ Post M.O. electronically and distribute hard copies.
+ Follow up on active orders to ensure delivery compliance.
+ Track on-time deliveries and create export paperwork.
+ Review customer invoices and gather specifications.
+ Coordinate art sheet creation with the Prepress Manager.
+ Process and send proofs to customers, ensuring timely returns.
+ Ensure customer approval of color standards and participate in press sign-offs.
+ Provide general sales support and facilitate customer orders alongside Inside Sales.
+ Maintain customer account databases and create customer item file folders.
+ Submit quoting requests to the Business Analyst and create job estimates.
+ Forward quotes to customers and follow up on them.
+ Participate in scheduling meetings.
Essential Skills
+ High School Diploma or GED.
+ 2-3 years of experience in production scheduling, production planning, order management, or sales support.
+ Proficiency in Microsoft Outlook, Word, and Excel.
+ Ability to perform arithmetic operations and interpret bar graphs.
Additional Skills & Qualifications
+ Knowledge of Radius, BMI module, PSA scheduling, and CAR software is a plus.
+ Experience in the manufacturing or graphics/image production industry.
+ Extremely strong attention to detail.
+ Ability to multi-task, prioritize, and stay organized.
+ Strong customer service acumen and excellent communication skills.
+ Ability to present information clearly and respond to inquiries effectively.
+ Ability to apply common sense understanding to execute instructions.
Work Environment
This role is 100% onsite from Monday to Friday, 8 AM to 5 PM, with some flexibility in start or end times. The work environment includes a small, renovated office within an old building, and a large attached production/manufacturing area. The production floor is loud, busy, and dirty, requiring comfort in attending meetings there. The office atmosphere is casual yet professional, with a small team of friendly staff.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Harvard,IL.
Application Deadline
This position is anticipated to close on Aug 22, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.