7,695 Order Management jobs in the United States

Uniti is a **premier insurgent fiber provider** dedicated to enabling mission-critical connectivity across the United States.
With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti **builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses** .
**___**
**About this Role:**
The Specialist I - Order Management, serves as a primary point of contact for providing product status updates and resolving basic problems related to equipment orders for internal and external customers. This role requires attention to detail and a commitment to timely service.
**What You'll Do:**
+ Process and edit orders received with accuracy.
+ Respond to customer inquiries regarding order status, shipments, and general questions.
+ Assist in processing Return Authorizations and credit requests.
+ Record scheduled ship dates and tracking information.
+ Other duties as assigned to support order processing and review.
**Do You Have:**
+ High school diploma or equivalent.
+ Basic experience in customer service or order processing.
+ Basic computer Microsoft Office knowledge.
+ Familiarity with using ERP systems is a plus.
+ Good communication skills and ability to manage multiple tasks
**Physical Tasks** - Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%
**Audio Visual Needs** - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%
**Equipment Used in Job Performance** : Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier
The starting compensation range for this job is $35,000 to $43,300.
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**Our Benefits:**
+ Medical, Dental, Vision Insurance Plans
+ 401K Plan
+ Health & Flexible Savings Account
+ Life and AD&D, Spousal Life, Child Life Insurance Plans
+ Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
**Notice to Non-U.S. Citizens:** Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. _If you are not a U.S. citizen, please notify your recruiter or email as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements._
**Notice to Applicants:** Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to criminal background check, drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. A prior criminal record will NOT automatically disqualify a candidate but will be evaluated on a case-by-case basis considering a number of factors, including but not limited to the nature and specific duties of the position. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
**Job Details**
**Pay Type** **Hourly**

**_Are you ready for what's next?_**
_Come explore opportunities within Brunswick, a global marine leader ( committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation._
**Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:**
**Position Summary**
Navico Group is looking for a personable driven Order Management Specialist who demonstrates ownership of responsibilities, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry. This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience, providing timely courteous service to achieve first-class customer satisfaction.
Essential Responsibilities
+ Process sales orders ensuring accuracy in order details, such as product selection, pricing and delivery schedules.
+ Manage customer service issues related to returns, exchanges and order modifications.
+ Handle complex and high-value orders, ensuring timely and accurate fulfillment.
+ Follow established policies & procedures as laid out in SOP's and other relevant process documents.
+ Keeping detailed records of all order management transactions and customer communications for audit purposes.
+ Work closely with sales, logistics, and supply chain to streamline operations and resolve any issues.
+ Responsible for handling inbound customer calls/emails relating to orders, products, and services.
+ Utilize order management systems to track and manage orders.
+ Identify and suggest improvements to the order management process to enhance efficiency and customer satisfaction.
+ Participate in or lead meetings with customers or team to discuss reoccurring customer questions or complaints and how to address them effectively.
+ Keeping track of orders to ensure timely delivery and updating customers on their order status.
+ As other duties are assigned
Required Qualifications:
+ High school diploma or equivalent
+ 4+ years in order management, customer service or related field
+ Proficiency with order processing systems and software, such as SAP, Oracle or CRM
+ Proficiency in of data analysis and reporting
+ Excellent written and verbal communication skills
+ Excellent time management, prioritization, and problem-solving skills
+ High degree of accuracy and attention to detail.
Preferred Qualifications:
+ Background in supply chain, retail or manufacturing field a plus
+ Basic knowledge of Microsoft Office Suite
Working Conditions
+ Normal office working conditions. Typically requires prolonged sitting with consistent computer functionality
+ Ability to communicate information and ideas for others to understand by phone, email, and/or messaging
+ Required work during regular work week of Monday through Friday 8am-5pm, with occasional weekend work during season
+ Ability to communicate information and ideas for others to understand by phone, email, and/or messaging
+ Navico Group promotes a" dress for your day" dress code which may include casual, business casual or business professional attire
+ Travel less than 10%
The anticipated pay range for this position is $42,200 - $78,000, annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.
At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context.
This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more. Details about our benefits can be found here.
**Why Brunswick:**
Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more ( . In addition, we're proud of being recognized for making a splash with numerous awards ( !
**About Navico Group:**
Navico Group is a stand-alone division of Brunswick, the world's largest recreational marine business.
Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale.
Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries.and beyond.
_Next is Now!_
_We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying._
Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact for support.
For more information about EEO laws, - click here ( and Workday ( Privacy Policies
Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: or .
All job offers will come to you via the candidate portal you create when applying through a posted position through . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at or .
#Brunswick Corporation

**What you will do -**
Stryker is looking for an Order Management Specialist who will work closely across multiple departments including OM, IT, Sales, Finance, Shipping, External and Internal Customers. You will be responsible for direct and web orders from receipt of purchase order through to order shipment, including customer set-up and order entry of internal orders and special requests. This person may coordinate with cross-functional departments regarding order status, shipping dates, prices, product availability and back orders. This position will report directly to the Manager, Sr Order Management.
+ Validate purchase orders against contractual agreements and all required documents (i.e. purchase orders, SOW's and quotes)
+ Provide status updates and to the executive team and field sales team ensuring clear communication and expectations
+ Maintain customer files and coordinate with departments regarding order status, shipping dates, prices, product availability and back orders
+ Research and ensure all components are in sync with maintenance agreements to generate license keys
+ Process all hardware, software, subscription and support orders into SAP ERP system, ensuring accuracy, setting and establishing customer delivery expectations in a timely manner
+ For all net new and expansion customers, you will create work orders to allow professional services to schedule and track deployments
+ Use discretion to determine exceptions requiring necessary approvals per Sales Decision Matrix
+ Confirm order acknowledgements and scheduled ship dates to customer
+ Support multiple sales personnel within sales region under each Regional Vice President
+ Month and Quarter end close responsibilities
+ Responsible for the integrity of the monthly maintenance reports
+ Log incoming orders in SharePoint and assign them to team members managing the region.
+ Audit supply orders for accuracy and work with team to update orders as needed
+ Manage backlog and work cross-functionally with Professional Services to schedule shipments in proper quarters.
**What you need -**
**Required -**
+ 2+ years in order management, customer and/or sales support
+ High school diploma
**Preferred -**
+ Bachelor's Degree preferred in relevant field or equivalent
+ Basic understanding of revenue recognition rules in order to read and understand various sales agreements to the extent required to extract relevant information
+ Capable of calculating pricing and pro-rated maintenance
+ SAP system database experience, a plus
+ Strong understanding of SOX regulations and standards
$ **28.06** - $ **37.96** per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Pay rate will not be below any applicable local minimum wage rates.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Our client, a leading organization in the technology and enterprise solutions sector, is seeking an Order Management Consultant to join their team. As an Order Management Consultant, you will be part of the Operations Support team supporting order lifecycle processes. The ideal candidate will have analytical thinking, strong communication skills, and a proactive attitude, which will align successfully in the organization.
**Job Title:** Order Management Consultant
**Location: Santa Clara, CA**
**Pay Range:**
**What's the Job?**
+ Configure and optimize Oracle Order Management Cloud flows for recurring and one-time products
+ Manage and support order lifecycle processes including validation, approvals, and fulfillment
+ Collaborate with Finance and Supply Chain teams to ensure seamless order processing
+ Troubleshoot and resolve issues related to order management systems
+ Assist in integrating Oracle Order Management with Subscription Management and RMCS systems
**What's Needed?**
+ Deep understanding of Oracle Order Management Cloud
+ Experience in order lifecycle processes such as validation, approvals, and fulfillment
+ Knowledge of integration with Subscription Management and RMCS
+ Strong troubleshooting and issue resolution skills
+ Ability to work effectively with cross-functional teams including Finance and Supply Chain
**What's in it for me?**
+ Opportunity to work with cutting-edge cloud-based order management solutions
+ Collaborative and innovative work environment
+ Professional growth and development opportunities
+ Engagement with a dynamic team supporting enterprise operations
+ Competitive work setting in a vibrant location
**Upon completion of waiting period consultants are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Vision Plan
+ Health Savings Account
+ Health Flexible Spending Account
+ Dependent Care Flexible Spending Account
+ Supplemental Life Insurance
+ Short Term and Long Term Disability Insurance
+ Business Travel Insurance
+ 401(k), Plus Match
+ Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Supervisor Order Management
**Date:** Oct 8, 2025
**Location:** Charlotte, NC, US, 28216
**Company:** Corning
Requisition Number: 70706
**The company built on breakthroughs.  **
**Join us. **
Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.   
How do we do this? With our people. They break through limitations and expectations - not once in a career, but every day. They help move our company, and the world, forward.  
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.  
Come break through with us. 
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings - carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
**Scope of Position:**
We are seeking a highly skilled and motivated Supervisor of Customer Operations to join our team. This position requires an individual who thrives in highly complex environments, is capable of effectively managing multiple tasks, and possesses strong leadership skills. The ideal candidate should also have a strong track record in customer service management and operational excellence.
**Day to Day Responsibilities:**
- Manage and oversee the team's daily operations and responsibilities, ensuring compliance and responsiveness to customer requirements. This includes ownership of onboarding and training new hires, people and career development, team effectiveness and cohesion, and performance management.
- Maintain understanding of organization and assigned market through engagement with Sales and Marketing. Ensure robust customer/market cross training and the adoption of new processes and tools within assigned teams.
- Engage in day-to-day activities including but not limited to, first point of contact for problem resolution, when necessary.
- Manage personnel issues and conflict resolution. Identify and address developmental needs including performance-to-standards plans.
- Be a proven continuous improvement leader. Identify and initiate action plans, as well as implementing process improvements. Develop continuous improvement mindset within team.
**Required Qualifications:**
- Associates degree, bachelor's degree strongly preferred.
- 3+ years' experience in a Commercial role (customer service/ customer experience/excellence).
- SAP/ECC and Salesforce navigation experience.
- Outstanding leadership, communication, and interpersonal skills.
- Strong emotional intelligence, time management, and problem-solving skills.
- Excellent project management and communication skills to direct internal teams.
- Ability to work in a fast-paced, highly complex environment.
**This position does not support immigration sponsorship.**
The range for this position is $71,504.00 - $98,318.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.
***
**A job that shapes a life. **
**Corning offers you the total package. **
Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial, and career from day one
+ As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit that grows throughout your career. We also offer a 401(k) savings plan with company matching contributions. 
+ Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs.
+ Company-wide bonuses and long-term incentives, align with key business results and ensure you are rewarded when the company performs well - when Corning wins, we all win.   
+ Getting paid for our work is important but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a peer-to-peer recognition program to celebrate success by recognizing colleagues who demonstrate above-and-beyond behaviors. 
We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at.
**Nearest Major Market:** Charlotte

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding - both personally and professionally - because what we do matters. 
We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation. 
People - We win as a team. 
Customer - We deliver customer-centric solutions. 
Continuous Learning - We learn and always aim to be better. 
Innovation - We innovate every day. 
Results - Results matter for all of us.
Join Epredia as an Order Management Specialist and play a key role in delivering exceptional customer experiences every day. In this role, you'll partner closely with the Customer Care Supervisor to support and manage a portfolio of Tier 1, Tier 2, and OEM accounts, acting as a trusted point of contact to ensure every need is handled quickly and accurately. This is a great opportunity to make an impact by driving customer satisfaction while working in a fast-paced, collaborative environment.
Location: Onsite Kalamazoo, MI
What you will be doing:
+ Enter and update/manage all orders for your portfolio of strategic accounts, with products ranging from IHC, Consumables, Instruments, Etc.
+ Review your accounts' order books on a daily basis, ensuring that upcoming production is scheduled to support future needs.
+ Maintain accurate, organized customer files, including documentation of key contacts, important verbal discussions, account communication preferences, issues, and customer requests throughout the order process.
+ Proactively communicate any upcoming challenges/disruptions and align on a mutually beneficial plan to address while ensuring adequate coverage of the customer's business, anticipating their needs in a way that seeks to eliminate any need for your account(s) to contact us with questions, aside from placing new orders.
+ Enter all needed customer complaints and product returns.
+ Investigate overdue and damaged shipments or shortages in shipments already received.
+ Listen to customer concerns that might arise, effectively diffuse dissatisfaction, and quickly identify a course of action with a goal of first contact resolution within established turnaround times.
+ Gather and disseminate information and pursue a course of action for timely resolution. Investigate by contacting other departments, supervisors, sales, business and channel partners, and/or freight carriers. Utilize needed systems to locate required information.
+ Analyze and resolve customer concerns using established procedures. Examine pertinent information to determine the validity of customer complaints and to determine responsibility for errors and resolution throughout the order process.
+ Document any applicable processes where serving as a Subject Matter Expert for the team.
+ Analyze the open order report and collaborate with Materials/MFG/Sales and other departments to ensure that orders are shipped out on time.
+ Identify the root cause of past due items and help drive solutions to meet customer expectations.
+ Run the Billing Due List and identify/address any shipments that have not been invoiced. Help to set up a sustainable process to ensure that shipments are invoiced the same evening as they are shipped out.
Skills you will need:
+ 2+ years' experience in a customer-facing role.
+ High school education is required; a college degree is preferred.
+ Proficient with MS Office
+ SAP and/or Salesforce experience is preferred.
+ Strong interpersonal and organizational skills.
+ Strong critical-thinking skills.
+ Strong problem-solving skills.
+ The individual should be self-motivated, a quick learner, and able to develop and maintain constructive working relationships within and outside of the company.
+ Ability to set priorities and make decisions in a dynamic work environment.
+ Detail-oriented and highly accurate, with excellent follow-up skills.
T he hiring range for this position is: $55,000-$85,000 plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. Epredia offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more.
#LI-MK1
TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.
Building an Inclusive Culture: We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information or any other protected classes which may exist under applicable federal, state or local law.
At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.

Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a positive, daily difference for people.
At Ascensia, our values serve as the bedrock of our organization. They guide our decisions, actions, and interactions, shaping the culture we collectively foster.
Our Values include:
+ Resilient Growth Mindset
+ Executional Excellence
+ Courageous Leadership
+ Inclusive Collaboration
We believe that when we live our values authentically, both individually and as a team, we unlock our true potential and drive sustainable success.
Join Epredia as an Order Management Specialist and play a key role in delivering exceptional customer experiences every day. In this role, you'll partner closely with the Customer Care Supervisor to support and manage a portfolio of Tier 1, Tier 2, and OEM accounts, acting as a trusted point of contact to ensure every need is handled quickly and accurately. This is a great opportunity to make an impact by driving customer satisfaction while working in a fast-paced, collaborative environment.
Location: Onsite Kalamazoo, MI
What you will be doing:
+ Enter and update/manage all orders for your portfolio of strategic accounts, with products ranging from IHC, Consumables, Instruments, Etc.
+ Review your accounts' order books on a daily basis, ensuring that upcoming production is scheduled to support future needs.
+ Maintain accurate, organized customer files, including documentation of key contacts, important verbal discussions, account communication preferences, issues, and customer requests throughout the order process.
+ Proactively communicate any upcoming challenges/disruptions and align on a mutually beneficial plan to address while ensuring adequate coverage of the customer's business, anticipating their needs in a way that seeks to eliminate any need for your account(s) to contact us with questions, aside from placing new orders.
+ Enter all needed customer complaints and product returns.
+ Investigate overdue and damaged shipments or shortages in shipments already received.
+ Listen to customer concerns that might arise, effectively diffuse dissatisfaction, and quickly identify a course of action with a goal of first contact resolution within established turnaround times.
+ Gather and disseminate information and pursue a course of action for timely resolution. Investigate by contacting other departments, supervisors, sales, business and channel partners, and/or freight carriers. Utilize needed systems to locate required information.
+ Analyze and resolve customer concerns using established procedures. Examine pertinent information to determine the validity of customer complaints and to determine responsibility for errors and resolution throughout the order process.
+ Document any applicable processes where serving as a Subject Matter Expert for the team.
+ Analyze the open order report and collaborate with Materials/MFG/Sales and other departments to ensure that orders are shipped out on time.
+ Identify the root cause of past due items and help drive solutions to meet customer expectations.
+ Run the Billing Due List and identify/address any shipments that have not been invoiced. Help to set up a sustainable process to ensure that shipments are invoiced the same evening as they are shipped out.
Skills you will need:
+ 2+ years' experience in a customer-facing role.
+ High school education is required; a college degree is preferred.
+ Proficient with MS Office
+ SAP and/or Salesforce experience is preferred.
+ Strong interpersonal and organizational skills.
+ Strong critical-thinking skills.
+ Strong problem-solving skills.
+ The individual should be self-motivated, a quick learner, and able to develop and maintain constructive working relationships within and outside of the company.
+ Ability to set priorities and make decisions in a dynamic work environment.
+ Detail-oriented and highly accurate, with excellent follow-up skills.
T he hiring range for this position is: $55,000-$85,000 plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. Epredia offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more.
#LI-MK1
TO ALL RECRUITMENT AGENCIES: Ascensia does not accept unsolicited third-party resumes.
Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.