272 Call Center Agent jobs in Kissimmee

Company Overview

Cole Engineering Services (CESI), a By Light company, is recognized as a premier provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. CESI also designs, builds and runs infrastructure, platforms, applications and processes that enable cyber training for the integrated multi-domain force. Our vision is to become a worldwide full spectrum LVCG and cyber training/analysis developer, integrator and services provider.

Position Overview

Cole Engineering seeks an experienced Cyber Help Desk professional to join our dedicated team, supporting the Persistent Cyber Training Environment (PCTE) platform. This role demands an individual who excels at providing top-tier IT support in a multifaceted and dynamic environment. As the zenith of our helpdesk team, the Cyber Help Desk professional will address advanced technical challenges, ensuring that the solutions align seamlessly with the strategic objectives of our customer.

The Cyber Help Desk professional will utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform guaranteeing its peak performance. Provide a structured approach to service design, transition, and operation, ensuring that IT services are aligned with the needs of the user. Furthermore, they will incorporate user feedback for ongoing improvements to the customer experience. This comprehensive support encompasses systems categorized under Unclassified, Sec/REL, and Top-Secret security levels.

Required Experience/Qualifications

• Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (5 years' experience in lieu of degree)
  Required: DoD 8570.01-M IAT Level II Security Environment Certification: CompTIA Security+ CE, CISSP or other equivalent certification required within six months of hire.
• Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
• Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions.
• Address IT incidents with precision and promptness, while analyzing patterns to determine and address root causes.
• Regularly provide comprehensive reports detailing requests, resolutions, and progress status to all relevant stakeholders.
• Offer professional-level support for IT, virtual environments, and network functions, addressing a range of technical challenges.
• Thrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience.
• Efficiently manage and execute service requests, ensuring timely service delivery and user satisfaction.
• Experience leading a dispersed highly skilled team.
• 7-10 years of directly related experience supporting help desk operations.

Preferred Experience/Qualifications

• Demonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environments.
• Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE.
• Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight
• Directory Access Protocol (LDAP).
• Experience in maintaining and supporting networks in NSX/NSX-T
• Demonstrated experience configuring and maintaining Linux based systems including the ability to create, modify and implement scripts to accomplish tasks.
• Proven ability to prioritize and manage multiple tasks, projects, and demands concurrently.
• Interact proficiently with customers, vendors, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions.
• Proficiency in resolving technical issues encompassing diverse integrated software and hardware platforms.
• The ideal candidate should demonstrate flexibility in their work schedule, including the ability to work different shifts and weekends.

Special Requirements/Security Clearance

For this role, an active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance, with Counterintelligence (CI) Polygraph.

In accordance with the specifications of a government contract, eligibility for this position mandates U.S. Citizenship status and a TS/SCI security clearance. The precise security clearance requisites will be detailed in the Government's Task Order.

Benefits Overview

CESI recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise. Our benefit package includes:

• Medical, Dental & Vision Coverage
• Wellness Program
• 401(k) Matching
• Disability (Short Term & Long Term)
• Employee Assistance Program
• Life Insurance
• Education & Training
• Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty)

CESI is committed to principles of inclusion and equal employment opportunity. We foster a non-discriminatory, professional work environment for all our teams. We do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, genetic information, national origin, age, marital status, disability, or veteran status.

Description We are offering an exciting opportunity for a Help Desk Analyst I in the Machinery Manufacturing industry located in Orlando, Florida, United States. This role involves dealing with Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft among many other skills.
Responsibilities:
- Provide support for Android devices and help with development needs
- Utilize Cisco technologies to ensure smooth network operations
- Manage and troubleshoot issues related to Citrix technologies
- Offer support and solutions for Mac computer users
- Leverage Microsoft tools to enhance productivity and efficiency
- Maintain and manage the Active Directory
- Handle support and troubleshooting for Apple devices
- Manage computer hardware, ensuring optimal performance
- Oversee configuration management to ensure system stability
- Coordinate deployment of software and hardware upgrades. Requirements - Proficiency in Android Development, with the ability to troubleshoot and resolve software issues.
- Familiarity with Cisco Technologies, with the ability to manage and support networking equipment.
- Experience with Citrix Technologies, capable of managing and maintaining virtualized environments.
- Proficient in using Mac Computers, with a strong understanding of their operating system and software.
- Solid knowledge of Microsoft software and systems, including Office Suite and Windows OS.
- Experience with Active Directory, with the ability to manage user accounts and permissions.
- Competency in handling Apple Devices, including troubleshooting and maintenance.
- Strong understanding of Computer Hardware, with the ability to diagnose and resolve hardware issues.
- Experience in Configuration Management, with the ability to ensure system stability, security, and performance.
- Familiarity with Deployments, including planning, scheduling, and implementing software or hardware changes. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Job Summary**
In House marketing with prospective and/or current owners within our resorts. Schedules guests to meet with a representative for a presentation.
**Essential Job Responsibilities**
+ Serve as a positive and professional brand ambassador for Wyndham Destinations
+ Partner with the resort staff to receive arrival sheets of guests checking in
+ Greet, present, and incentivize prospective customers to attend a sales-preview tour
+ Screen and qualify potential customers based on company guidelines
+ Make sales-tour reservations and collect required deposits
Responsibilities include, but are not limited to:
+ Greet, present and incentivize prospective customers to attend a sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals (80% time)
+ Attend all scheduled training sessions, department meetings, keep current on marketing information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually. (20%)
**Travel Requirements**
No travel required outside of the home site's area
**Minimum Requirements and Qualifications**
Sales and/or marketing experience is preferred, not required. Must maintain production standards.
**Education**
+ High School Diploma or equivalent is required.
**Training requirements**
+ None
**Knowledge and skills**
+ Clear and concise written and verbal communication skills. Ability to work in a team environment within a shared space.
**Technical Skills**
+ Proficient in MS Excel, MS Word, general computer skills and smart devices.
**Job experience**
+ 1 to 3 years of sales and/or marketing experience is preferred, not required.
_Experience equivalent to the education requirement may be accepted in lieu of the educ_
**How You'll Be Rewarded:**
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
**_Note: Temporary and/or seasonal associates are ineligible for Paid Time Off._**
+ Medical
+ Dental
+ Vision
+ Flexible spending accounts
+ Life and accident coverage
+ Disability
+ Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
+ Wish day paid time to volunteer at an approved organization of your choice
+ 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
+ Legal and identify theft plan
+ Voluntary income protection benefits
+ Wellness program (subject to provider availability)
+ Employee Assistance Program
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

Westminster Communities of Florida, a nationally recognized not-for-profit church related organization is seeking an experienced Help Desk and Device Support Field Technician for our organization. This position will be part of our Helpdesk support team with the responsibility of providing on-site support for our communities throughout the state of Florida. This role is based in the Orlando office, but will have up to 90% travel throughout the state of Florida.

Essential Job Functions:

• Provide Help Desk & End User Support
  • Assisting Users w/ PCs, Thin Client & Connectivity Issues
• • PC Client Config / Mgmt w/PC Device Mgr SW
• • Printer / Printing Issues   
  • Network Printers / Print Server / Thin-Print Local Attach Printers             
  • Citrix Published Apps & Desktops
  • Microsoft Office 365 and Outlook
  • Microsoft Intune and Defender
  • Limited (Basic) Application Support                       
  • Limited Specialty Apps (we train)
  • Limited “Stand Alone” system support (we train)           
• Provide Data Center Operations Support
• • Daily System Checks                                                 
  • Backup Completion
  • Citrix Server Status                                       
  • SQL Backup Jobs / Maintenance Completion                                               
  • vCenter Status
  • Other system checks as assigned
  • Veeam – Backup Mgmt
  • Active Directory Account Mgmt
• Community Field Support
• • Monthly environment checks
  • WiFi system support
  • Device moves/add/changes
  • Vendor Systems Support
  • Video and audio conferencing equipment support
• Equipment / OS / Installations, Maintenance & Repair
• • Installing / Configuring / Relocating Thin Clients / PC’s, Printers, Monitors, etc.   
  • Equipment Diagnostics, Warranty check and Repair
  • Device Imaging / Ghosting    
  • Inventory Check In / Out
  • Documentation of processes, inventory and image management
• Provide Mobile Device Administration & Support
• • Use Administration Console(s) to Administer Cell Phones / mobile devices
  • Order, Prepare, Issue Cell Phones and mobile devices as needed
  • Support for other mobile devices as assigned          
• Assist with periodic Weekend System Maintenance & Provide Weekend “On Call” Support

Essential Qualifications:

• Active Directory User, Group & Computer administration experience required
• Microsoft 365 experience required
• Microsoft Certification preferred
• CompTIA A+ Certification preferred
• Two years previous Help Desk experience required
• Terminal Services & Citrix Admin Experience preferred
• Proficiency in Microsoft Office skills
• Excellent Interpersonal Skills & Written & Verbal Communication Skills are required
• Logic & Progressive Diagnostic Skills
• Must be On Time / Prompt / Self Motivated and have excellent Follow-Up Skills
• Westminster is a 24 / 7 organization, must be consistently dependable with flexible scheduling
• Position requires periodic overtime

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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