868 Help Desk jobs in the United States

1. Manage and support Microsoft-based infrastructure, including Active Directory, Office 365, Exchange, and IIS.
2. Perform preventative maintenance, upgrades, and repairs on computers, servers, printers, and network equipment.
3. Administer antivirus solutions and maintain security tools.
4. Maintain IT asset records, software licensing, and inventory tracking.
5. Support the physical and virtual server environments and back-office applications.
6. Identify departmental IT needs and contribute to strategic technology recommendations.
7. Ensure systems and infrastructure are secure and up to date.
8. Provide after-hours and on-call emergency support as required.

• Requires 3-5 years of experience.
• Strong customer service orientation and end-user support mindset.
• Excellent communication skills (both verbal and written).
• Ability to work independently with minimal supervision and as part of a team.
• Highly motivated with a passion for technology and learning.
• In-depth knowledge of computer hardware, peripheral devices, and networking equipment.
• Solid understanding of TCP/IP, DNS, DHCP, VLANs, and other networking protocols.
• Ability to explain complex technical information clearly to both technical and non-technical audiences.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment.

• Technology Call Center and/or Customer Service experience.
• Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
• Hardware Support - Windows 10/11, Software - MS Office suite, SharePoint, Skype.
• Network - Citrix, VPN, Cisco AnyConnect.
• ITSM Remedy (not essential).

We are seeking a customer-focused Help Desk Technician to provide technical support to end-users. The ideal candidate will troubleshoot hardware, software, and network issues while delivering excellent customer service. This role requires strong problem-solving skills, attention to detail, and the ability to communicate technical solutions effectively.

Key Responsibilities:

• Respond to technical support requests via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update software and operating systems.
• Assist users with

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work

ASRC Federal Data Networks Corporation (DNC) is seeking Operations Support Help Desk staff for positions supporting the NOAA Office of Space Commerce, Space Operations Division, TraCSS Operations Branch in Boulder CO. The candidate will join a team staffing the TraCSS operations center performing monitoring and analysis of space traffic products and computational processes. The Help Desk will respond to and document issues and follow through with escalation and responses to users. The operations center will be staffed 24/7 so the candidate should expect shift work.

Background Summary:

The National Oceanic and Atmospheric Administration (NOAA), Office of Space Commerce (OSC), is developing the Traffic Coordination System for Space (TraCSS) to fulfill Space Policy Directive 3 (SPD-3). SPD-3 instructed relevant US government agencies to begin re-assigning many aspects of space traffic management (STM) and space traffic coordination (STC) serving non-military US space operators. NOAA OSC, under the US Department of Commerce (DOC),was identified to lead many of these efforts as part of a 'whole of government' approach.

TraCSS is the Office of Space Commerce's cloud-based enterprise solution for ingesting, archiving, processing, and disseminating Space Situational Awareness (SSA) data and products. It will provide conjunction analysis and warning services to commercial satellite owner/operators to foster economic growth and technological advancement of the US commercial space industry. The system will store data from the Department of Defense (DoD), NOAA, commercial SSA data providers, commercial and civil satellite Owner/Operators (O/O), and select international civil partners. The TraCSS system will operate 24 hours per day, 7 days a week.

Responsibilities:

• Respond, as required, to operational issues relating to space traffic coordination, and to technical issues associated with the OSC Operations Center or TraCSS to ensure the safety and stability of the space operating environment.

• Support TraCSS users in troubleshooting technical problems interfacing with the system during operations.

• Monitor TraCSS operational communication lines including phone, email, and messaging for user requests for support.

• Submit and review tickets documenting any user request or issues.

• Facilitate escalation of tickets or problems to the appropriates groups for response or resolution. Groups include: Operations Support Orbit Analyst and Data Monitors, Engineering, Outreach support, IT support, System Integrator contractors, Presentation Layer contractors, and various other partners.

• Draft and deliver TraCSS status notifications to users.

Required Qualifications:

• B.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field and 0-2 years of experience related to flight dynamics, orbital mechanics

• A.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field; 2-4 years of experience related to flight dynamics, orbital mechanics

• Ability to work independently, problem solve, and manage multiple priorities in a fast-paced environment.

• Use of Jira, Jira Service Management, Confluence, Bitbucket and other Atlassian platform tools.

• Advanced use of Google Workspace and Microsoft tools; Excel, Visio, PowerPoint, Access.

Highly Desired Qualifications:

• Experience working in support of a U.S. government institution.

• Experience performing shift work

• Current DoD, DOC, NOAA, or NASA authorization to work (badge).

• Knowledge of space domain awareness, space situational awareness (SSA), space traffic coordination (STC), or space traffic management (STM) related topics.

• Examples of desired knowledge and skill sets may include, but are not limited to: orbital mechanics, astrodynamics, common analytical methodologies utilized in SSA/STC/STM, satellite operations, conjunction analysis, and data management.

Work Environment and Physical Demands:

• Work in a typical onsite government office building full time with situational telework approved as needed.

• Operations Center support personnel will be required to support 24/7 operations, 365 days/year and consequently be required to support shift work. Shift schedules have not been finalized.

• Occasional deadlines or operational conditions may require non-standard/longer hours or additional onsite support.

• Infrequent travel required.

• Place of performance will be the NOAA Facility located on the DOC David Skaggs Research Center in Boulder CO.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

Job Details

Job Family Engineering & Support Services

Job Function Aerospace Engineering

Pay Type Salary

Hiring Min Rate 45,000 USD

Hiring Max Rate 65,000 USD

Hello Professionals,
Hope you are doing well; I am sharing you the Job requirement. Take a look at the Job description and do let me know if you are open to new opportunities

Job Title: Help Desk
Job Location: Charlotte, NC
Experience: 7-10 Years.
Duration: Temp to Hire
Contract Type: -
Mode of Interview:

Description:
Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Provide first-tier technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Candidate must have the ability to identify, research, and resolve basic technical problems in a Windows environment. Candidate would need to have acceptable customer service skills, ability to document and track request via Service Now for assistance and escalate unresolved issues to higher level of support in accordance with policies and procedures.

Skills Required:
• Basic experience with Windows • Hands-on experience with MS Office Applications, Edge and Outlook • Basic experience with Dell & Client laptops and desktop computers, • Ability to learn and work within Active Directory user, group and computer accounts • Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers • Knowledge of security applications including antivirus software a plus • Knowledge of Blackberry, Android and iPhone a plus • ServiceNow -M365

Experience req:
Customer Service experience, Microsoft Office suite Active Directory, ServiceNow ticketing software, remote troubleshooting • Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration -Basic knowledge of the Windows 7 and 10 operating system and ticketing systems.

Education:
High School Diploma, associate degree, bachelor's degree Some completed college course work, technical degree such as MCP/MCDST Certification and/or Comp TIA A+ Certification a plus Requirement - Soft Skills, Able to read quickly, comprehend, take action and be able to be agile.

All the Help Desk II roles in Charlotte are with the same manager. Please do NOT submit a candidate multiple times. 6-12 months of experience is sufficient(preferably IT but not neccessarily), position is temp to perm, local to Charlotte, NC. Looking for someone who is trainable, has good computer skills, great customer service skills. Additional Details: Supplier has prepared a compelling candidate summary to include the below: a. Candidate availability to interview: b. Candidate availability to start: c. Candidate's current interview activity and job leads: d. Candidate's current employment status:

Oscar| Infowaygroup.com | US IT Recruiter

Cell :
Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA - 94538

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.

The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues.

Experience:

1-2 years of helpdesk / call center experience

1-2 years of experience working with “help desk ticketing tools” i.e. Service Now

Experience supporting Work from Home end-users

Experience working remotely yet as a team member

Skills:

Ability to troubleshoot common Windows related issues

Working knowledge of Active Directory

Working knowledge of Domain hierarchy

Working knowledge of Microsoft Windows OS

Microsoft Office Products including:

Word, Excel, Outlook, PowerPoint

Remote meeting software including:

Microsoft Teams, Cisco WebEx, Zoom

Strong written and oral communication

Ability to learn and troubleshoot custom applications

Non-Technical Requirements:

Great “people skills” with demonstrated ability to communicate with a wide verity of end users including many that have little or no “technical” skills.

The ability to listen to the end user and understand their needs and perspectives.

Sense of urgency in supporting the end user – returning the ability for them to perform their job.

Hardware:

The successful candidate will be working remotely as part of a larger team. While the Client will provide a company laptop, there are some physical needs that the candidate will need to provide.

Secure/quiet location to work

Personal high speed internet connection (no hot spots or public internet locations)

Cell phone with good reception

Speakers/Mic to ensure quality audio during conversations, a USB headset will also be provided.

Pay and Benefits

The pay range for this position is $16.25 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending

LaSalle Network is currently partnering with a client, a fast-paced Managed Service Provider for small to medium size businesses, that is looking for a new Help Desk Engineer to join their team long term.

Help Desk Engineer Responsibilities:

• Support and Troubleshooting for Windows and Mac OS and Hardware
• Network and Server Monitoring
• Backup Software Administration
• Microsoft Active Directory Domain, File Server, DNS, Printer Server, RDS and SQL Administration
• Private and Hosted Email (Exchange, Office 365)
• Email, Calendar and Spam Filter Troubleshooting and Administration

• Bachelor's degree in the field of computer science, information sciences or related field required
• All Microsoft and/or Apple technical certifications are a plus
• Comfortable working/communicating with clients
• Ability to hit the ground running

Our client is seeking a Help Desk Associate to join their team. As a Help Desk Associate you will be part of the IT Support Department, providing essential assistance to end users. The ideal candidate will have strong customer service skills, basic IT troubleshooting abilities, and effective communication skills, which will align successfully with the organization.

Job Title: Help Desk Associate
Location: Madison, WI
Hours: 3rd shift, Tuesday to Saturday, from 12:00 AM to 8:30 AM.
Pay Range: $18 - $20 /hr. on W2

What's the Job?

• Provide support to end users on a variety of technical issues.
• Identify, research, and resolve technical problems through various communication channels.
• Document, track, and monitor problems to ensure timely resolution.
• Respond to telephone calls, emails, and personnel requests for technical support.
• Utilize established guidelines to perform job functions effectively.

• Minimum of 6 months experience in customer service.
• Basic IT troubleshooting experience for at least 6 months.
• Call center experience for a minimum of 6 months.
• Knowledge of commonly used concepts and procedures in IT support.
• Ability to work the 3rd shift, Tuesday to Saturday, from 12:00 AM to 8:30 AM.

LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Vernon Hills, IL and will be expected to be onsite but will also be offered some remote flexibility. This is a contract to hire opportunity.

Help Desk Technician Responsibilities:

• Help desk support for a laptop refresh project
• Assist with 200+ laptops, replace old laptops with new ones
• Help users join the domain
• Install software updates
• Move server to OneDrive (depending on the user)
• Assist with data migration

• Previous help desk experience, 1+ years' experience is preferred
• Experience with Windows
• Microsoft O365 experience
• AV experience is preferred
• Ability to hit the ground running