28,053 Help Desk jobs in the United States

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.

Description:

The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues.

Experience:

1-2 years of helpdesk / call center experience

1-2 years of experience working with “help desk ticketing tools” i.e. Service Now

Experience supporting Work from Home end-users

Experience working remotely as a team member

Skills:

Ability to troubleshoot common Windows related issues

Working knowledge of Active Directory

Working knowledge of Domain hierarchy

Working knowledge of Microsoft Windows OS

Microsoft Office Products including:

Word, Excel, Outlook, PowerPoint

Remote meeting software including:

Microsoft Teams, Cisco WebEx, Zoom

Strong written and oral communication

Ability to learn and troubleshoot custom applications

Non-Technical Requirements:

Great “people skills” with demonstrated ability to communicate with a wide verity of end users including many that have little or no “technical” skills.

The ability to listen to the end user and understand their needs and perspectives.

Sense of urgency in supporting the end user – returning the ability for them to perform their job.

Hardware:

The successful candidate will be working remotely as part of a larger team. While the Client will provide a company laptop, there are some physical needs that the candidate will need to provide.

Secure/quiet location to work

Personal high speed internet connection (no hot spots or public internet locations)

Cell phone with good reception

Speakers/Mic to ensure quality audio during conversations, a USB headset will also be provided.

Pay and Benefits

The pay range for this position is $16.25 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Coppell,TX.

Application Deadline

This position is anticipated to close on Oct 24, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are seeking a reliable and tech-savvy Help Desk Technician to join our remote support team. In this role, you will serve as the first point of contact for users experiencing technical issues. Your responsibilities include diagnosing hardware and software problems, resolving network connectivity issues, and escalating complex cases to higher-tier support when necessary.

Key Responsibilities:

• Provide timely and professional technical support via phone, email, or chat
• Troubleshoot issues related to operating systems, applications, and hardware
• Guide users through step-by-step solutions
• Maintain accurate records of support interactions
• Escalate unresolved issues appropriately

Skills & Qualifications:

• Strong knowledge of Windows/Mac OS, basic networking, and Microsoft Office Suite
• Excellent problem-solving and communication skills
• Ability to work independently and manage multiple tasks
• Prior help desk or technical support experience preferred

Benefits:

• Fully remote position
• Health, dental, and vision insurance
• Paid time off and holidays
• Ongoing training and career growth opportunities

Join our team and help deliver top-tier technical support in a collaborative, remote-friendly environment!

We are looking for a tech-savvy and customer-focused Help Desk Technician to join our IT support team. In this role, you'll serve as the first point of contact for end users, providing remote technical assistance, troubleshooting, and support for hardware, software, and network-related issues.

Responsibilities:

• Respond to user inquiries via ticketing system, email, or chat
• Guide users through step-by-step solutions and document resolutions
• Escalate complex problems to senior technicians or engineers as needed
• Maintain accurate logs and documentation of issues and solutions
• Monitor system performance and report irregularities

Requirements:

• 1–2 years of experience in IT support or help desk role
• Strong knowledge of Windows, Mac OS, and common software applications
• Familiarity with remote desktop tools and ticketing systems (e.g., Zendesk, Freshdesk)
• Excellent communication and customer service skills
• Ability to troubleshoot basic network and hardware issues
• CompTIA A+ or similar certification is a plus

Benefits:

• Fully remote work environment
• Competitive salary and performance bonuses
• Paid time off and holidays
• Health and wellness benefits
• Ongoing training and career development opportunities

Join a supportive team where your tech skills help keep everything running smoothly!