Help Desk Analyst

06112 Hartford, Connecticut CyberTec

Posted 3 days ago

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Job Description

Requisition ID - Help Desk Analyst
Requisition Name - Service Desk Personnel
Quantity Requested 2
Submission Deadline 08/25/2023
Location Hybrid(55 Farmington Avenue Hartford, Connecticut 06107)
Candidate Must Be Local
Minimum 10 Years' experience
1 Professional Reference + must be on your W2

Description
STATE OF CONNECTICUT
Criminal Justice Information System (CJIS) Governing Board

2. PROJECT/SYSTEM OVERVIEW
The Connecticut Information Sharing System (CISS) provides an integrated solution for the sharing of criminal justice information (CJI) within the Connecticut criminal justice agencies, in full compliance with the current versions of both the state and federal CJIS Security Policies. Help Desk support operations is a critical element for this program; a Help Desk Analyst is necessary to execute these objectives.

3. SCOPE OF WORK
The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at CJIS, the Connecticut Information Sharing System (CISS) and any other system managed by CJIS. The Help Desk Analyst is expected to leverage strong interpersonal skills and solid communication skills to rapidly become a contributor to the implementation of the CJIS support strategy. The CJIS team needs a Help Desk Analyst to ensure the following work is performed:

Specific Services Required

n Exhibit quick-response customer support and work with clients over the phone to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues.
n Provide proactive follow-up, effective problem resolution, and end-to-end ownership of the problems.
n bility to develop good rapport with technology staff to foster positive team development to ensure accurate and timely updates and resolution to customer issues.
n Must be customer centric and aggressive in promoting your customers' needs and getting them met.
n Must follow all documented help desk processes and procedures to ensure consistent, quality support to end users.
n Must answer and address all incoming service calls and emails and route accordingly.
n Keep well-documented, up-to-date case notes on all tickets daily.
n Ensure constant service ticket flow by escalating tickets that require higher-level assistance.
n Provide first level of customer support and resolve issues or escalate as needed.
n Ensure client support requests are well documented and triaged appropriately.
n Must coordinate and work closely with the Help Desk Manager to service and provide training for our internal and external clientele.
n Ensure the logging of all incidents and service requests.
n Conduct timely triage and escalation in accordance with SLA requirements.
n ddress and resolve tier 1 level incidents and requests.
n Engage with other service desk resources and escalate as needed to other technical teams.
n ccurately document interactions, incidents, and problems.
n Work with service desk and other teams to develop, enhance and clearly document technical process and procedure.
n Follow, enhance and develop procedural documentation related to user account provisioning and management.
n Develop, enhance and maintain knowledge base articles used by other IT staff.
n Participate in Production support review meetings.

Required Skills/Experience

The candidate must have the following skills or experience:
n Bachelor of Science in Information Technology or related field.
n Minimum 3 years IT support experience and knowledge of Help Desk processes and procedures.
n Minimum 3 years of experience working in IT Help Desk support environment.
n Working knowledge of System Center Service Manager or other enterprise ticketing systems alike.
n Familiarity with Information Technology Infrastructure Framework (ITIL) processes related to IT service and support.
n Excellent Customer Service skills, including a positive attitude and ability to instill confidence in your customers.
n bility to effectively prioritize and execute tasks in a high-pressure environment.
n bility to work cooperatively with other team members, including team lead/manager, support staff, developers, vendors, etc. a must.
n Proficient with the following technologies: Microsoft Windows 7/10, Microsoft Office 2010/2013/2016, TCP/IP, DNS, DHCP, Telnet and Active Directory.

* Travel
n Does this position include travel? No. Candidate should not be expected to travel to offsite meetings.
n ny and all travel that could be involved with this position will not be reimbursed by CJIS or the State of CT. Travel reimbursement is the responsibility of the respective vendor.
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Inbound Call Center Insurance Sales Agent, Personal Insurance

06085 Unionville, Connecticut The Hartford

Posted today

Job Viewed

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Job Description

Sales Associate - ST10JN
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
This posting is for candidates who do not possess a Personal Lines (PL) or Property & Casualty (P&C) Producer's License.
Study time and exam will be provided during training. If you already have this license, please apply to our licensed opportunity.
The Hartford Insurance, founded in 1810, is a well-established insurance company and an exclusive provider of Home and Auto Insurance for AARP members since 1984.
ROLE OVERVIEW
Personal Insurance Auto and Home Agents will be responsible for:
+ Providing comprehensive insurance solutions
+ Evaluating risk
+ Confidently asking for the sale while overcoming objections
OUR VALUES
At The Hartford, we are guided by integrity and a strong ethical foundation. We put the customer at the center of everything we do and foster a collaborative, communicative, and continuously improving work environment.
WORK SCHEDULE
This role can have a Hybrid or Remote work schedule?
Candidates who live near one of our office locations (Hartford, CT | San Antonio, TX) will have the expectation of working in an office 3 days a week (Tuesday through Thursday)? ?
Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.
WORK SCHEDULE
Training Program:
+ Start Date: 8/25/2025
+ Duration: 14 weeks (apx. End date is 11/21)
+ Please note that time off during training is not accommodated.
Training Hours: Mon-Fri 9:30-6 pm Eastern
Post-Training Hours: Mon-Fri 10:30-7 pm local time, every other Saturday 9:30-6 pm Eastern. For the weeks you work on Saturday, you will receive Thursday off.
COMPENSATION
The hourly rate for this position is $23.
We are a metric driven, pay-for-performance, award-winning sales organization. There is potential to earn lucrative rewards, including monthly, quarterly, and annual pay-outs along with sales incentives and contests. Average monthly earnings are $00+, with top monthly earners exceeding 2000.
There is an opportunity to earn up to a 5% shift differential for the schedule, post-training.
An additional differential is available for bilingual (Spanish-English), post-certification.
QUALIFICATIONS:
+ 2 + years of recent sales experience and comfort with negotiating and overcoming objections
+ Current or prior call center experience preferred
+ Ability to adapt and thrive in a fast-paced environment, handling an average of 30-40 inbound calls per day
+ Capability to maintain all state licenses and terminate prior carrier relationships as applicable.
+ Strong ability to work both independently and as part of a team.
+ High speed broadband cable internet service with minimum upload/download speeds of 100MB download/10MB upload. Your Internet provider-supplied device must be hard-wired to the Hartford-issued router and/or computer. To check your internet speeds, visit your personal computer.
+ This is a customer-facing role requiring your full attention. A distraction free environment is essential.
+ Bilingual Spanish-English skillset is a plus
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
42,800 - 64,200
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us ( | Our Culture ( | What It's Like to Work Here ( | Perks & Benefits ( day, a day to do right.
Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees-continually asking ourselves what more we can do.
Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?
That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.
And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day.
About Us ( Culture
What It's Like to Work Here ( & Benefits ( Notice ( StatementProducer Compensation ( Policy ( Privacy Policy
Your California Privacy Choices ( Privacy Policy
Canadian Privacy Policy ( Areas of LA County, CA (Applicant Information)
MA Applicant Notice (
View Now

Inbound Call Center Insurance Sales Agent, Personal Insurance

06030 Farmington, Connecticut The Hartford

Posted today

Job Viewed

Tap Again To Close

Job Description

Sales Associate - ST10JN
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
This posting is for candidates who do not possess a Personal Lines (PL) or Property & Casualty (P&C) Producer's License.
Study time and exam will be provided during training. If you already have this license, please apply to our licensed opportunity.
The Hartford Insurance, founded in 1810, is a well-established insurance company and an exclusive provider of Home and Auto Insurance for AARP members since 1984.
ROLE OVERVIEW
Personal Insurance Auto and Home Agents will be responsible for:
+ Providing comprehensive insurance solutions
+ Evaluating risk
+ Confidently asking for the sale while overcoming objections
OUR VALUES
At The Hartford, we are guided by integrity and a strong ethical foundation. We put the customer at the center of everything we do and foster a collaborative, communicative, and continuously improving work environment.
WORK SCHEDULE
This role can have a Hybrid or Remote work schedule?
Candidates who live near one of our office locations (Hartford, CT | San Antonio, TX) will have the expectation of working in an office 3 days a week (Tuesday through Thursday)? ?
Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.
WORK SCHEDULE
Training Program:
+ Start Date: 8/25/2025
+ Duration: 14 weeks (apx. End date is 11/21)
+ Please note that time off during training is not accommodated.
Training Hours: Mon-Fri 9:30-6 pm Eastern
Post-Training Hours: Mon-Fri 10:30-7 pm local time, every other Saturday 9:30-6 pm Eastern. For the weeks you work on Saturday, you will receive Thursday off.
COMPENSATION
The hourly rate for this position is $23.
We are a metric driven, pay-for-performance, award-winning sales organization. There is potential to earn lucrative rewards, including monthly, quarterly, and annual pay-outs along with sales incentives and contests. Average monthly earnings are $00+, with top monthly earners exceeding 2000.
There is an opportunity to earn up to a 5% shift differential for the schedule, post-training.
An additional differential is available for bilingual (Spanish-English), post-certification.
QUALIFICATIONS:
+ 2 + years of recent sales experience and comfort with negotiating and overcoming objections
+ Current or prior call center experience preferred
+ Ability to adapt and thrive in a fast-paced environment, handling an average of 30-40 inbound calls per day
+ Capability to maintain all state licenses and terminate prior carrier relationships as applicable.
+ Strong ability to work both independently and as part of a team.
+ High speed broadband cable internet service with minimum upload/download speeds of 100MB download/10MB upload. Your Internet provider-supplied device must be hard-wired to the Hartford-issued router and/or computer. To check your internet speeds, visit your personal computer.
+ This is a customer-facing role requiring your full attention. A distraction free environment is essential.
+ Bilingual Spanish-English skillset is a plus
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
42,800 - 64,200
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us ( | Our Culture ( | What It's Like to Work Here ( | Perks & Benefits ( day, a day to do right.
Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees-continually asking ourselves what more we can do.
Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?
That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.
And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day.
About Us ( Culture
What It's Like to Work Here ( & Benefits ( Notice ( StatementProducer Compensation ( Policy ( Privacy Policy
Your California Privacy Choices ( Privacy Policy
Canadian Privacy Policy ( Areas of LA County, CA (Applicant Information)
MA Applicant Notice (
View Now
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