235 Call Center Agents jobs in Pittsburgh
Technical Support
Posted 4 days ago
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Job Description
Day to Day:
Insight Global is seeking 1 IT Support Analysts to sit onsite for a local higher education client. These candidates would provide support to all IT-related activities, assistance end users, coordination resolutions for end user issues, and follow-up to end user related IT problems and ensure a resolution.
Provide technical support onsite and over the phone for Customers
Software and network issues on laptops and desktops
Troubleshooting and resolving issues with software and printers.
Create and manage tickets
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
Associates Degree and Minimum 1 years IT Support expereince OR
Bachelors Degree and minimum 1 year professional IT Support Expereince
Phone support experience high call volume
Experience remoting into devices to fix issues
Previous IT Support expereince MUST INCLUDE both HARDWARE and SOFTWARE support null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Lead Technical Support
Posted 2 days ago
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Join to apply for the Lead Technical Support role at GE Vernova . Get AI-powered advice on this job and more exclusive features. Job Description Summary GE Vernova’s Power Conversion & Storage business combines advanced energy conversion and storage systems to meet the electrification needs of utilities and industries. With a focus on power stability, energy storage, and industrial electrification solutions, Power Conversion & Storage empowers customers by addressing their most complex electrification challenges and accelerating their transition to a sustainable, decarbonized future. Roles and Responsibilities Perform L3 Engineering studies (functional analyses, simulations, detailed recording analysis, BOM parts replacement, RCA) to support North America Customers. Work with L2 technical support and Field Service Engineers to gather site data related to customer technical issues. Write guidelines for technical issue troubleshooting while consulting technical experts and working with the technology center of excellence. Required Qualifications PhD, Master, Bachelor, or equivalent in Power Electronics. Minimum of 3 years experience in MV7, SD7k commissioning, manufacturing, testing, sizing, software development, or within a technical support team. Minimum of 2 years experience in P80i. Desired Characteristics Strong understanding of physical phenomena, theoretical and mathematical background, with the ability to grasp new concepts and communicate effectively. Creative, passionate, and team-oriented. Willingness to travel as needed. Autonomous, curious, capable of understanding new concepts, coaching others, and integrating into a team. Strong practical and field experience. Additional Information Relocation assistance provided: Yes Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Electric Power Generation #J-18808-Ljbffr
Technical Support Specialist
Posted 4 days ago
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Job Description
Insight Global is seeking a Technical Support Specialist to sit onsite 2x a week for a large Medical Device Client. In this role, you will be the first point of contact for customers calling in with inquiries or questions about their devices and the application it is integrated with. All calls will be expected to be documented properly and handled with a Customer First mindset, prioritizing efficiency and solutions. Issues can include general usage questions, password resets, and basic IT troubleshooting. If any major bugs are apparent, the representative will escalate to the engineers for further investigation.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
Bachelor's Degree in an IT area
If no Bachelor's Degree, must have 2-3 years of IT Troubleshooting experience
Previous experience in a customer service role Help desk experience in the healthcare industry null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Technical Support Analyst
Posted 5 days ago
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As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. **Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).**
**ESSENTIAL FUNCTIONS:**
+ Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.
+ Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.
+ Access knowledge bases and resources on the Internet to aid in problem resolution.
+ Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.
+ Develops help sheets and frequently asked questions lists for Solutions knowledge base.
**ADDITIONAL FUNCTIONS:**
+ Perform other duties, as assigned.
**QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):**
**Education:**
+ Associate's degree in related field or an equivalent combination of experience and education is required.
**Experience:**
+ Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.
+ Application support experience with Office 365 products with an emphasis on Word and Excel.
+ Experience with DMS/FileSite a plus.
**Knowledge, Skills, & Abilities:**
+ Working knowledge of network and local PC diagnostic utility tools.
+ Exceptional written and oral communication skills.
+ Ability to work in a fast-paced team environment.
+ Exceptional customer service orientation.
+ Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.
+ Ability to absorb and retain information quickly.
+ Ability to effectively prioritize and execute tasks in a high-pressure work environment.
**WORK ENVIRONMENT & PHYSICAL DEMANDS:**
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
**PHYSICAL REQUIREMENTS**
Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.
**VISUAL ACUITY**
Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
**COMPENSATION & BENEFITS**
The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:
+ Las Vegas: $60,000 to $5,000
+ Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000
+ Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000
For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) ( Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future._
_The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position._
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
Lead Technical Support
Posted 9 days ago
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Job Description
GE Vernova's Power Conversion & Storage business combines advanced energy conversion and storage systems to meet the electrification needs of utilities and industries. With a focus on power stability, energy storage and industrial electrification solutions, Power Conversion & Storage empowers customers by addressing their most complex electrification challenges and accelerating their transition to a sustainable, decarbonized future.
If you are dreaming and passionate to design and/or control Low, Middle and High Voltage Power Electronics converters; which deliver high performance (better than 98% of efficiency) in an environment with condensation risks, with high vibrations (Marinized converters), Shock proved, Arc flash proved; for Industry, Oil and Gaz, Marine or Military application, with accuracy and precision better than the unit percent, and you are willing to push your limits and the technology limits, this is the right opportunity, the right team in a company with culture, ethics and ambitions as GE Vernova.
**Job Description**
**Roles and Responsibilities**
+ Perform L3 Engineering studies (functional analyses, simulations, detailed recording analysis, BOM parts replacement, RCA) to support North America Customers.
+ Work with L2 technical support and Field Service Engineer to gather site data related to customer technical issue
+ Write Guidelines for Technical issue troubleshooting while consulting Technical Experts and working with the Technology related center of excellence
**Required Qualifications**
+ PhD (Or Master Or Bachelor Or Equivalent) in Power Electronics
+ Minimum of 3 years experience in MV7, SD7k Commissioning or Manufacturing or Testing or Sizing or Software Development or within a Technical Support team
+ Minimum of 2 years experience in P80i
**Desired Characteristics**
+ Understand physical phenomena; strong theoretical and mathematical background; with the ability to understand new concepts and ability to communicate information clearly
+ Creative, passionate and integrate into a team
+ Willingness to travel when needed
+ Autonomous, curious with the ability to understand new concepts, coach other engineers, and integrate into a team
+ Strong Practical and Field experience
**Additional Information**
**Relocation Assistance Provided:** Yes
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Help Desk/Technical Support Eng III
Posted 2 days ago
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Job Description
Title: Product Support Representative -Software Support Services
The Product Support Representative has the primary responsibility within the call center for providing internal and external customer support for Philips Respironics compliance monitoring product line (Care Orchestrator) Beyond the primary call center job functions, this position will also provide customer support during new installations.
Rotating schedule, 8am-8pm to be discussed during interview process
Hybrid role, candidates must be able to be onsite at 1010 Murry Ridge Ln. Murrysville, PA on a regular cadence TBD by hiring manager in the interview process. Typically 3 days/week.
Mainframe Technical Support Engineer - Storage Management
Posted 9 days ago
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Job Description
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**Job Description:**
**Summary**
**This position is responsible for providing technical support for complex issues involving Mainframe Storage Management software to ensure our customers achieve their desired business outcomes. Technical Support Engineers are expected to deliver a superior customer experience by exhibiting technical expertise and timely and clear communications.**
**Key Responsibilities**
**Prioritize and balance workload making good use of time to manage multiple concurrent cases. Collaborate with other team members in case management and resolution.**
**Analyze customer provided data and perform research to formulate potential solutions for customer issues. Provide assistance to prevent future issues by proactively sharing** **information** **with the customer regarding recent product updates and knowledge documents.**
**Research and investigate complex issues for Broadcom product defects for associated product(s). Use logs, traces, dumps, debuggers, review of product code, scripts or other software tools as a precursor to involvement by the Development team.**
**Maintain and utilize lab environments to replicate customer issues to determine solutions or identify product defects.** **Share** **configuration best-practices with customers. Identify barriers preventing customers from upgrading or deploying products.**
**Communicate business impact of product issues to the Development team and collaborate on prioritization and selection of solutions.**
**Lead and coordinate aged/escalated issues to the customer's satisfaction. Provide structured follow-up coaching for less-experienced team-members.**
**Utilize Knowledge Centered Service (KCS) processes to appropriately reuse, create, update, publish, and retire knowledge. Collaborate with colleagues in developing knowledge content.**
**Adhere to best practices and case hygiene in the case resolution methodology.**
**Participate in the weekend on-call rotation for Severity 1 support.**
**Expand product knowledge, technical knowledge and soft skills through formal, informal, and self-study learning opportunities. Stay current with Broadcom Support best practices, procedures, products and systems. Earn product and industry certifications as relevant to job responsibilities.**
**Skills & Competencies**
**Proven customer service skills**
**Strong written and verbal communication skills**
**Teamwork, collaboration, reliability, and self-direction**
**Relevant technical competence for this role** **- Mainframe operations or systems programming experience - z/OS, z/VM and/or z/VSE** **- Strong knowledge of Mainframe technologies such as JCL, ISPF, REXX, USS, etc.**
**Storage Management experience**
**- expertise as a Storage Architect, Engineer, or Administrator**
**- competence with disk, virtual tape and physical tape technologies**
**(examples DFHSM, DFSMS, RMM; Broadcom products including Vantage, Disk Backup and Restore, Allocate, and CA 1)**
**Preferred Education**
**Bachelor's Degree or global equivalent in Computer Science or a** **related discipline.**
**Technical and professional certifications as applicable to the position.**
**Work Experience**
**Typically 5+ years of related professional experience in a Mainframe environment working in Software Support or Systems Programming. Demonstrated proficiency with Broadcom (or comparable competitor solutions) per the specific role.**
**_Candidate must have the legal right to work in the US._**
**_This is a work-from-work position. Remote work is not an option._**
**Additional Job Description:**
Compensation and Benefits
The annual base salary range for this position is $71,000 - $113,000
This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
**Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.**
**If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.**
Welcome! Thank you for your interest in Broadcom!
We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
For more information please visit our video library ( and check out our Connected by Broadcom ( series.
Follow us on Linked In Broadcom Inc ( .
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Technical Instruction Support Aide
Posted 2 days ago
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Reports To : Director of Technology
Location: Baker Elementary School
Date: 2025-2026 School Year
Summary:
Provide support to instructional teams in implementation, operation, and maintenance of technology-based educational programs. The Technical Instructional Aide facilitates the effective use of technology to enhance teaching and learning. The Technical Instructional Support Aide position is not involved with responsibilities related to instructional planning, student assessment, or other duties reserved for certified educational professionals.
Responsibilities:
- Provide on-site support to teachers and students at various School District locations in the use of technology devices including hardware, software, web-based applications, audio visual systems, video conferencing and various classroom/school related technology
- Install, configure, maintain, and troubleshoot a variety of instructional and operational technologies, including applications and software programs
- Support and maintain printers and related peripherals
- Maintain accurate records of equipment inventory, ensuring timely updates and accountability
- Serve as a first point of contact for technical support, responding to staff and student inquiries via the district help desk system
- Perform diagnostic checks and basic maintenance on devices and systems, resolving technical issues promptly
- Deliver basic training sessions and user guidance for staff and students to enhance technology integration
- Collect and analyze data, compile reports, and maintain documentation relevant to technology use and maintenance
- Coordinate supply requisitions and manage inventory for technology resources
- Perform additional duties and responsibilities as assigned by the Director of Technology, their designee, or the building principal
- Associate Degree or equivalent combination of training and relevant experience required
- Prior experience with supporting various technology-related projects or instructional technology preferred
- Strong verbal and written communication skills
- Demonstrated ability to develop cooperative and effective relationships with students, faculty, and the broader school community
- Effective problem-solving skills with the ability to troubleshoot and resolve a wide range of technical issues
- Capable of analyzing written information and executing tasks based on detailed instruction
- Proficient in preparing basic reports and communication
- Comfortable presenting information and responding to inquiries from staff, students, and parents in both individual and small group settings
- Push, pull, carry up to 70 pounds
Inbound Call Center Customer Service Representative
Posted today
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A-Line Staffing is now hiring Benefits Customer Service Representative’s in Pittsburgh, PA. The Benefits Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week. If you are interested in this Benefits Customer Service Representative position, please contact Dan Lupo at A-Line Staffing. Benefits Customer Service Representative Compensation Pay DURING Training$16.50/hour | $7.25/hour for Bilingual (English/Spanish) Pay AFTER Training: 18 | 18.75/hour for Bilingual (English/Spanish) Benefits are available to full-time employees after 90 days of employment A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Benefits Customer Service Representative Highlights This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs During our busy season you will be expected to work a 40-hour week and overtime when requested. During our off season, your hours will fluctuate between 32 to 40 hours depending on client need. Your choice of Remote Role or On Site, MUST BE LOCAL. You will go onsite for day 1 to pick up equipment and also be required to come in for meetings or major projects. The required availability for this position is Monday – Friday between 8am -11pm. Benefits Customer Service Representative Responsibilities As a Benefit Customer Service Representative, you will have the rewarding opportunity to help our client members through the enrollment process, and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service. You will start out on one client, and with dedication to our clients, you will be cross trained to provide assistance on multiple clients. You will spend your day either on the phone, or providing assistance through web chat conversations and email. We provide superior service center environment in professional buildings where you will be recognized for your dedication.