159,221 Outbound Calls jobs in the United States

Are you looking for an entry level customer service position that provides fully paid training? Do you have a passion for providing exceptional customer service? Do you have a way of making the complex easier for others to understand? Or are you willing to learn how? In this no sales call center, you could find the career boost you're looking for!

At NWA, we pride ourselves in providing exceptional customer service. As a Customer Service Representative for our Pension Services department call center, you are the front line! You will take calls from customers who have questions about their retirement plan benefits. You will:

• Schedule and assist participants with the secure electronic signing and witnessing of required documents via zoom
• Timely and accurately answer questions from our customers
• Thoroughly document calls in the computer system
• Verify and update customer information
• Mail various forms and information as required by the customer

*This position is on site in our Eastlake, WA office.

Who you are.

• Organized. Able to juggle and prioritize workloads, have strong analytical skills
• Communicator. Strong verbally and in writing including interpersonal skills
• Service Minded. Passionate about customer service--delivering it like you expect to receive it
• Detailed. Attentive to detail with excellent problem-solving skills
• Technically Savvy . Proficient with technology, intermediate level with Excel and Word
• Bilingual. Fluent in Spanish (highly preferred)

Who we are.

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.

If hired, you can expect.

• Union scale wages, raises every 6 months, starting at $20.76/hr. up to $26.29/hr.
• Medical, Dental, Vision & Rx benefits
• Employer provided/fully funded Defined Benefit Pension
• Up to 8.6 days of Paid Leave and 10 Holidays
• Strong team environment with good work-life balance

Equal Employment Opportunity

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Ajilon - JobID: 9F88B562-9E43-43D8-A7A1-D935E79E1700 (Medical Office Assistant) As a Customer Service Representative at Ajilon, you'll: Answer heavy incoming calls in a friendly and professional manner; Assist patients and physician with questions and inquiries; Communicate with patients and take details notes from conversations; Schedule appointments for several departments within the healthcare network; Transfer calls to appropriate nurse or faculty member.Hiring Immediately >>

Call Center Customer Service Representative Estimated Duration: 6 month time period is also needs based. Hourly Pay Rate: Non bilingual - $17.00 an hour Bilingual $19.00 an hour. Work Schedule: 8: 00 AM to 5: 00 PM M-F Training will be 100% onsite. A Customer Service, Customer Service Representative, Call Center, Tax, Retail, Staffing

Primarily responsible to collect monies on behalf of our clients while maintaining

compliance and professional office and ethical standards. Collector will utilize

various collection strategies and methodologies to attempt to contact consumers in

order to negotiate payment in full or payment arrangements on debt within federal,

state and client collection guidelines and laws.

Describe this positions Essential Functions: (Tasks, duties & responsibilities of

the job. Outline the core responsibilities of the position. Highlight the day-to-day

activities of the position).

1. Take inbound and outbound phone calls to collect monies by negotiating

payment terms and methods when right party is reached. The process

requires reviewing the account information in database, and/or asking

probing questions of the consumer in order to better understand potential

objections to payment.

2. Monitor debtors accounts and follow-up to ensure payments are made in a

timely manner

3. Utilize various skip tracing techniques and collection strategies to locate

right parties in order to collect monies

4. Collect balance or set up an appropriate payment plan.

5. Review accounts to identify adjustments, discrepancies and create a

request for resolution

6. Handle debtor disputes and overcome stalls and objections & suggest

money sources for debt payment

7. All other duties as assigned

Describe the Physical Demands & Work Environment

1. Works in an enclosed call center environment office and mostly works on

the computer.

1. While performing the duties of this job, the employee is regularly required

to sit, talk or walk and use hands and fingers to operate office equipment

(computer and printer) or other office tools, and reach with hands and arms.

2. Nominal amount of light lifting required.

3. Specific vision abilities required by this job included close vision and the

ability to adjust focus.

Describe this positions Non-Essential Functions: (These duties are performed

either very infrequently or could be performed by others without altering the

underlying reason the job exists. Outline responsibilities of the position that are

not absolutely necessary but the employee may need to perform occasionally).

1. Assist in training new Collectors.

What knowledge, skills and abilities will be necessary for this position to

succeed? (Knowledge focuses on the understanding of concepts. Skills are the

practical application of theoretical knowledge. Abilities are the innate traits

or talents that a person brings to a task or situation. Examples: Leadership,

communication, team player, ability to work with numbers, software skills,

planning, etc.).

1. Basic computer skills

2. Ability to compute basic math calculations

• 90% of the scheduled time on the phone according to business needs.
• Drives resolution of caller questions/issues on the first call whenever possible and ensures proper documentation of calls and resolution actions.
• Understand and adhere to HIPAA requirements.
• Adhere to Regulatory Guidelines and policies & procedures.
• Navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller.
• Review previous call interactions/notes.
• Communicate monthly messages to members and providers on a specific need basis.
• Deal tactfully and empathetically with members and providers.
• Establish and maintain effective working relationships with provider office staff.
• Read, comprehend, and verbalize processes and procedures of the organization and of health insurance coverage.
• Multi-task by utilizing multiple complex computer applications.
• Pay close attention to detail.
• Identify issues/trends and escalate to Supervisor / Manager when assistance is needed.
• Develop relationships with other departments to provide feedback about root cause issues.
• Intervene with providers on behalf of the customer to assist with appointment scheduling or connections with specialists for assistance when needed.
• Assist customers in navigating through the Driscoll Health Plan website and encourage and reassure them to become self-sufficient.
• Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member and or provider.
• Research complex issues across multiple databases and work with internal departments to resolve customer issues and/or partner with others to resolve escalated issues.
• Other duties as assigned.

• Minimum of a high school diploma or equivalent
• 6 months of experience working in a call center or healthcare-related field
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Prior understanding and awareness of call center metrics and goals preferred
• Prior healthcare experience, in particular, Medicaid Insurance Plans preferred
• Ability to type a minimum of 35 words per minute
• Knowledge of managed care processes and health insurance coverage preferred • Knowledge of medical terminology preferred
• Outstanding communication skills and the ability to understand complex situations to effectively handle escalated customer needs
• Analytical skills and the ability to read and interpret data
• Problem solving abilities
• Ability to work independently and as a part of a team
• Ability to operate computer programs - Proficiency with Microsoft Office applications, particularly Outlook, Word and MS Teams