484 Call Center Agents jobs in San Antonio

Job description

We’re seeking a Customer Support Specialist with a working knowledge of the current desktop Microsoft Operating System and other software utilized at DHA or Government offices to provide day-to-day management and support of the BAMC desktop computing environment.

Responsibilities and Duties:

• Provide on-site hardware maintenance services on Government-Owned equipment utilizing Customer Support Service Specialists.
• The equipment to be serviced includes but is not limited to, mini/microcomputers, handheld computing devices, optical technology, various controllers, plotters, printers, scanning devices, CD-ROM, video display units, information processing equipment, related network devices and software, and mobile devices like cell phones, smartphones, and pagers.
• Create a support request in the ticketing system during initial contact with the customer, except on weekends and holidays, in accordance with the local service level agreements.
• Participate in the flow of information by documenting all facets of support from initial contact, problem definition, problem resolution, and final disposition in the ticketing system, which will always be available to the government.
• Workstations shall be tested in a standalone mode and as part of a network if initially connected. Any hardware repairs, additions, deletions, or modifications to the equipment shall include all necessary hardware and software (including network software configuration or installation).
• Participate in developing and sustaining the ticketing system knowledge management system for internal and external use.
• Install, configure, and troubleshoot standard Network Protocols at DHA sites, including, but not limited to, TCP/IP and wireless protocols.
• Identify and resolve problems with all automation hardware, software, systems, and peripherals at the customer service support center, the customer site, or by utilizing remote tools.
• Respond to all repair requests by making initial contact with the customer by phone, email, or in person within four (4) work hours of the documentation of the malfunction if the equipment is located on the local campus. All other response times will be negotiated based on the customer's location at the discretion of the Government for the most efficient and complete service for the customer.
• Identify when a device connected to the facility LAN must be repaired, added, deleted, or modified. The contractor shall take into consideration the interaction with the network of all components and/or software of the information system to be repaired or modified. The contractor shall not interfere with the connectivity of a network device except as required for the period during which the repair or modification is being performed.
• Identify when a peripheral, such as a printer, point device, video monitor, scanner, etc., is to be repaired, added, or modified; the contractor shall configure the peripheral to function with the system hardware and software. This may include setting or resetting hardware settings through an interactive process with the peripheral or elsewhere in the system. It may also be necessary to modify CMOS settings on some computers, and the process may also include the installation of software drivers and the modification of operating system or application software configurations.
• Create, modify, and delete Active Directory user accounts.
• Manage hand receipts and maintain government-owned hardware and software accountability controls.
• Work as part of a team to deploy new computer systems and peripherals to users spread throughout San Antonio and the outlying areas.

Qualifications:

• Current with desktop Microsoft Operating System and other software being utilized within DOD or Government offices, as evidenced by experience and course completion of that operating system.
• At least two (2) years of experience troubleshooting and repairing hardware and software-related issues.
• At least one (1) year after introducing a new or updated Microsoft certification to ensure that all contract customer support technicians have up-to-date certifications.
• Complex and progressive experience in a Microsoft computer support environment with experience in a Microsoft customer service and support environment in a large critical environment.
• Experienced in workstation maintenance and support.
• Experienced in troubleshooting and repairing standard peripherals for a workstation in an enterprise medical environment.
• Familiarity with both cell and smartphone configuration and operations. Be familiar with configuration procedures and troubleshooting mobile pagers and other remote communications devices.
• Demonstrate high standards of customer support and produce high customer satisfaction.
• Meet the requirements for an IAT Level II position as defined in DOD -M.

Related experience and/or education and experience:

Candidates MUST have U.S. citizenship or the ability to obtain citizenship and be able to pass a government background investigation.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is seeking a Customer Support Specialist to join our South-Central U.S. regional team. This position can be based out of San Antonio, Carrollton, or Corpus Christi, Texas. This position is responsible for providing legendary customer service by supporting order processing and sales activities for both internal and external customers. You'll be the front line of communication, ensuring prompt, thorough, and professional handling of customer needs while maintaining a positive and solution-oriented approach.

This role is ideal for individuals with a passion for problem-solving, teamwork, and service excellence. If you have strong communication skills, enjoy working in a fast-paced environment, and are motivated to support mission-critical operations, we encourage you to apply-even if you don't meet every requirement.

Key Responsibilities

Order Management

• Process product and service orders via direct customer contact or sales input

• Monitor and maintain order backlog; communicate proactively about order status and changes

• Coordinate with operations, finance, and shipping teams to ensure accurate delivery timelines

• Maintain customer files with contracts, quotes, and relevant documentation

Customer Billing Resolution

• Investigate and resolve billing disputes in coordination with A/R collections team

Sales Support

• Provide product availability, pricing, and formal quotations

• Support sales teams and customers with both pre- and post-order needs

Team Collaboration

• Provide backup coverage within the team and across departments as needed

• Participate in new initiatives and contribute to process improvements

Role Focus

• Not a call center role

• Heavy involvement in project order entry, issue resolution, and internal order handling

• Orders often span long lead times and may require engagement until start-up-sometimes up to two years later

Qualifications & Skills

Required:

• 0-2+ years of experience in customer service, order management, or sales support

• Strong customer service background with proactive communication skills

• Technical aptitude and problem-solving mindset

• Strong verbal and written communication skills

• Ability to work cross-functionally in a matrixed organization

• Proficiency in Microsoft Office applications

Preferred:

• Experience with CRM systems (Salesforce.com preferred)

• Familiarity with ERP systems (AS/400 and Select Configure Price Quote (SCPQ) tools)

• Mechanical aptitude

Key Competencies

• Customer-centric mindset with a strong focus on service quality

• Willingness to ask questions and take initiative

• Continuous improvement orientation

• Ability to collaborate across boundaries and functions

Compensation & Benefits

The estimated pay for this position is $20.00/hour. At Xylem we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans; 401(k) with company contribution; paid time off; paid parental leave; and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Welcome to Centage, we’re happy you’re applying! We think the most important thing about Centage, about working anywhere, in fact, is the people and how they interact.

At Centage we foster an environment of caring, helpful, considerate, and empathic people. We think that’s the best environment to foster excellence and it is one of the things we care most about in our hiring process. If you are empathic and able to talk with humility and encourage others to thrive, we want to hear from you!

We don’t want brilliance without empathy. We don’t want creators who don’t share. We don’t want rock stars that don’t contribute to the community.

What it’s like to be a Customer Support Specialist

As a Customer Support Specialist working within the Customer Support Team, you will play a valuable role in growing our Support team and providing a best-in-class customer experience. We are looking for an energetic individual who is a fast learner and comfortable working both independently as well as part of a team.

The ideal candidate has familiarity with driver-based budgeting and accounting principles, and is interested in helping our clients succeed with technology. The role is focused on supporting clients in daily product and technical requests. Having a degree in a Business concentration, and Corporate Finance / Accounting / FP&A experience will be highly valued but not required.

What does the day-to-day look like

• Respond to client requests through our ticketing system (Zendesk) and email with professionalism, urgency, and clarity.
• Investigate and troubleshoot technical and product-related issues—ranging from login errors to data processing inconsistencies.
• Translate FP&A concepts and workflows into clear solutions for end users.
• Perform data reviews and assist clients in validating actuals and budget data within the system.
• Collaborate with internal teams to escalate, document, and resolve complex issues.
• Identify trends and propose process or documentation improvements.
• Contribute to our Help Center by writing articles or creating short how-to videos based on common client questions.
  

Why you might like it

Tough problems are fun to you. Solving complex problems and looking back on ways to simplify the process makes you tick. You enjoy bridging the gap between FP&A focused clients and product expertise. You thrive in a fast-paced role where no two days are alike and the challenge to learn something new is interesting to you. You have a goal to expand your knowledge in budget and accounting principles, and grow into a highly skilled consultant on our product.

Why we might like you

You have a passion for the customer and always ensure they are taken care of and happy. You understand the importance of a great support function and want to be part of the team that is critical to the company's success. You are able to simplify complex terms and clearly convey a message and knowledge. Even if you have never seen an FP&A tool, you already want to get in there, understand it, and know everything about it.

Requirements

• Product support of Centage app and Centage Analytics
• Familiar with budgeting and accounting principles
• Comfortable with technology, data review, analysis, and manipulation; advanced Excel and report-building skills
• Attention to detail/organized – Process-driven and can track and maintain a high volume of customer requests
• Time Management – Skilled at calendar management and follow-thru
• Strong written and verbal communication skills – Striving to go above and beyond to fulfill client requests
• Ability to thrive in fast-paced environments and be self-motivated
• Zendesk experience and Saleforce experiance
• Technical Aptitude: Skilled in data analysis and Excel; experience with Python or SQL
• Software industry experience is a plus
• Role is in office in San Antonio, Texas

Benefits

• $1,000 education budget
• The chance to work with innovative and progressive technology
• Company-paid health, dental, and vision insurance
• Start-up environment with a proven playbook
• Medical and dependent care flexible spending accounts
• Company Short Term Disability coverage
• Company-paid Life and AD&D coverage with the option to purchase additional coverage
• Open PTO policy
• 9 paid public holidays each year
• 401(k) matching plan

Base salary range from $0k - 60k

The Customer Support Trainer:
Key Responsibilities:
+ Coordinates and oversees training for operations and new joiner orientation. Position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support.
+ Primary responsibility is to ensure that coaching, training and mentoring as well as domain expertise on Client specified processes, users, and customer service
+ Work with Training Lead to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary
+ Monitor, measure and report on employees' training and development plans and achievements within agreed formats and timescales
+ Ensure that the current knowledge is updated regularly through huddles, monitoring, etc.
+ Ensure that training content is kept up to date based on client feedback
Role Requirements:
+ This is an onsite in San Antonio, TX
+ Must be flexible to work any shift between 6:00 am - 12:00 am CT including weekends and holidays
+ The role requires candidate pass English Assessments with a minimum score of B2 for the written portion and C1 for the spoken portion
Basic Qualifications:
+ Minimum of 2 years of customer support experience
+ Minimum of 1 year of training experience
Preferred Qualifications:
+ Experience working within training role
+ Excellent communication and interpersonal skills
+ Strong organizational and administrative skills
+ Well-developed analytical skills and the ability to provide clarity to complex issues and synthesize substantial amounts of information
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. ( Location Annual Salary Range
California $54,900 to $31,300
Colorado 54,900 to 113,400
District of Columbia 58,400 to 120,800
Illinois 50,800 to 113,400
Minnesota 54,900 to 113,400
Maryland 54,900 to 113,400
Requesting an Accommodation
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If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at or send us an email or speak with your recruiter.
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For details, view a copy of the Accenture Equal Opportunity Statement ( is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem is seeking a Customer Support Specialist to join our South-Central U.S. regional team. This position can be based out of San Antonio, Carrollton, or Corpus Christi, Texas. This position is responsible for providing legendary customer service by supporting order processing and sales activities for both internal and external customers. You'll be the front line of communication, ensuring prompt, thorough, and professional handling of customer needs while maintaining a positive and solution-oriented approach.
This role is ideal for individuals with a passion for problem-solving, teamwork, and service excellence. If you have strong communication skills, enjoy working in a fast-paced environment, and are motivated to support mission-critical operations, we encourage you to apply-even if you don't meet every requirement.
**Key Responsibilities**
_Order Management_
+ Process product and service orders via direct customer contact or sales input
+ Monitor and maintain order backlog; communicate proactively about order status and changes
+ Coordinate with operations, finance, and shipping teams to ensure accurate delivery timelines
+ Maintain customer files with contracts, quotes, and relevant documentation
_Customer Billing Resolution_
+ Investigate and resolve billing disputes in coordination with A/R collections team
_Sales Support_
+ Provide product availability, pricing, and formal quotations
+ Support sales teams and customers with both pre- and post-order needs
_Team Collaboration_
+ Provide backup coverage within the team and across departments as needed
+ Participate in new initiatives and contribute to process improvements
**Role Focus**
+ Not a call center role
+ Heavy involvement in project order entry, issue resolution, and internal order handling
+ Orders often span long lead times and may require engagement until start-up-sometimes up to two years later
**Qualifications & Skills**
_Required:_
+ 0-2+ years of experience in customer service, order management, or sales support
+ Strong customer service background with proactive communication skills
+ Technical aptitude and problem-solving mindset
+ Strong verbal and written communication skills
+ Ability to work cross-functionally in a matrixed organization
+ Proficiency in Microsoft Office applications
_Preferred:_
+ Experience with CRM systems (Salesforce.com preferred)
+ Familiarity with ERP systems (AS/400 and Select Configure Price Quote (SCPQ) tools)
+ Mechanical aptitude
**Key Competencies**
+ Customer-centric mindset with a strong focus on service quality
+ Willingness to ask questions and take initiative
+ Continuous improvement orientation
+ Ability to collaborate across boundaries and functions
**Compensation & Benefits**
The estimated pay for this position is **$20.00/hour.** At Xylem we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans; 401(k) with company contribution; paid time off; paid parental leave; and tuition reimbursement.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Our client is actively searching for a dedicated and empathetic Customer Support Specialist to join their fully remote team. This role is fundamental to ensuring our customers receive outstanding service and support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing product information through various channels, including phone, email, and live chat. The ideal candidate possesses excellent communication and interpersonal skills, with a genuine passion for helping others. You should be a patient and understanding individual, capable of de-escalating situations and finding effective solutions to customer challenges. Proficiency in using customer support software and CRM systems is essential, along with the ability to manage multiple tasks simultaneously in a fast-paced, remote environment. We are looking for individuals who are proactive, detail-oriented, and committed to delivering a consistently positive customer experience. As a remote-first position, strong self-management skills and the ability to maintain productivity and engagement while working from home are crucial. You will play a key role in building customer loyalty and enhancing our brand reputation through exceptional service delivery. This is a great opportunity to contribute to a supportive and customer-focused organization.

Key Responsibilities:

• Respond to customer inquiries and resolve issues via phone, email, and chat.
• Provide accurate product information and support.
• Document customer interactions and resolutions in the CRM system.
• Troubleshoot and diagnose customer problems.
• Escalate complex issues to appropriate teams.
• Follow up with customers to ensure satisfaction.
• Identify opportunities to improve customer service processes.
• Adhere to company policies and service level agreements.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 2+ years of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to manage time effectively and multitask in a remote setting.
• Patience, empathy, and a customer-centric attitude.

Argo Group International Holdings, Inc. and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions.

Job Description

The Product Systems Assistant is expected to provide customer service to end users of the binding unit's current rate, quote, bind, issue (RQBI) technology platform. The candidate must be able to work closely with various support systems and understand and apply basic programming tactics.

This individual is expected to form relationships with various support units such as IT Colony Rater programming team, Actuary, Filing, and Product Management.

Essential Job Responsibilities

• Assist Product Systems Specialist in providing business support for the division's rate, quote, bind, issue (RQBI) system. This includes identifying system issues, assisting with testing, assisting in making updates to the system as needed, etc.
• Work with external and internal users that require training/access to the RQBI system by providing excellent customer service, answer incoming inquiries, assist with access needs, etc.
• Assist with testing changes to the RQBI system in both pre and post-production environments and track results of those tests.
• Download MVRs from the current MVR vendor to the company system.
• Set up invoices from clients for reimbursement.
• Other duties as assigned.

Job Requirements

• High school diploma or equivalent required.
• Strong computer skills required. Must be able to work closely with various support systems and display a strong understanding of basic programming logic.
• Analytical ability. Must be able to identify system issues and assist in resolution.
• Must display a professional demeanor and excellent customer service skills.
• Detail-oriented with initiative and ability to work in fast-paced environment.
• Ability to work in a team environment.
• Proficient in the use of computer programs, including Word, Excel, and Outlook.
• Strong oral/written communication skills.
• General knowledge of insurance strongly preferred.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

Chicago: $54,300-62,800

PLEASE NOTE:

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at .

Notice to Recruitment Agencies:
Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

The collection of your personal information is subject to ourHR Privacy Notice

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Our client is seeking an experienced and empathetic Senior Customer Support Engineer to join their technical support team in San Antonio, Texas, US . This role is essential for providing advanced technical assistance to our valued customers, resolving complex issues, and ensuring a positive customer experience. You will act as a point of escalation for challenging technical problems, collaborating closely with engineering and product teams to identify root causes and implement solutions. The ideal candidate possesses a deep understanding of our products, exceptional troubleshooting skills, and outstanding communication abilities. This position requires a dedication to customer satisfaction and the ability to mentor junior support staff.

Responsibilities:

• Provide high-level technical support and troubleshooting for customer inquiries and issues via phone, email, and chat.
• Diagnose and resolve complex technical problems related to software and hardware configurations.
• Act as an escalation point for critical customer issues, working closely with development and QA teams for timely resolution.
• Document technical issues, solutions, and workarounds in the knowledge base.
• Train and mentor junior support staff on technical issues and best practices.
• Analyze support trends and provide feedback to product and engineering teams for product improvement.
• Develop and maintain technical documentation, FAQs, and troubleshooting guides.
• Proactively identify potential customer issues and provide solutions before they arise.
• Manage customer relationships, ensuring satisfaction and retention.
• Contribute to the continuous improvement of support processes and tools.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• Minimum of 5 years of experience in technical customer support, preferably in a SaaS or software environment.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Proven ability to troubleshoot and resolve complex technical issues.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently and manage time effectively in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Customer-centric mindset with a passion for helping others.
• Experience in a lead or senior support role is highly preferred.

Our client is looking for a motivated and experienced Customer Support Team Lead to manage and guide their customer service team in San Antonio, Texas . This role, while based in the area, will have a hybrid work arrangement, allowing for a flexible mix of office and remote work. You will be responsible for overseeing the daily operations of the customer support department, ensuring that customer inquiries and issues are resolved efficiently and effectively. Your leadership will involve coaching, mentoring, and training customer support representatives to maintain high standards of service. You will monitor team performance, analyze key metrics (e.g., response times, resolution rates, customer satisfaction scores), and implement strategies for continuous improvement. This position requires excellent communication and interpersonal skills, as you will be interacting with customers, team members, and other departments. You will handle escalated customer complaints, provide solutions, and ensure customer loyalty. Developing and updating support documentation, knowledge bases, and training materials will also be part of your responsibilities. The ideal candidate has a proven track record in customer service management, strong problem-solving abilities, and a deep understanding of customer support best practices. Familiarity with CRM software and helpdesk ticketing systems is essential. You should be adept at motivating a team, fostering a positive work environment, and driving exceptional customer experiences. This is an opportunity to lead a vital team and contribute significantly to customer satisfaction and retention.