251 Call Center Agents jobs in San Antonio

Job DescriptionJob Description

Management Responsibilities:

• Leading a team of support engineers and recognizing inefficiency and driving process improvement to enhance the productivity
• Set vision and establish roadmap for new and existing support issues
• Provide technical and soft skill coaching to maintain a motivated and effective team.
• Monitoring and maintaining the team’s ability to meet or exceed the service level agreement (SLA)
• Written and verbal communication skills with the ability to describe complex information in a clear and concise manner
• Working with other departments to plan for the support of new offerings and services and improving support provided for existing ones.
• Developing and maintaining policies, procedures, and processes.
• Hiring, developing, and retaining talent.
• Reducing the instances of issues through process improvement and root cause analysis.
• Track and report on key results and initiatives being delivered by the team.
• Proven ability to operate in an entrepreneurial and dynamic, fast paced situation, successfully handle multiple priorities and possess a high level of discipline and professionalism
• An entrepreneurial spirit with the ability to drive innovation independently
• Time management and prioritizing skills with the ability to lead multiple projects simultaneously
• Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
• Provide remote troubleshooting and analysis assistance for installation, usage and configuration questions.
• Become a trusted resource for customer questions on installs/upgrades/migrations, backup and recoveries and fix maintenance.
• Responding to inquiries, escalations, and establishing partnerships with customers.
• Understand industry-specific APIs and protocols used when interfacing with external systems
• Contribute to knowledge base by creating and helping to manage documentation.
• Find solutions for customers with a wide range of issues including answering how-to questions, trouble-shooting defects, performance issues and collaborating across Futurex departments to resolve problems.

Technical Responsibilities

• Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
• Provide remote troubleshooting and analysis assistance for installation, usage and configuration questions.
• Become a trusted resource for customer questions on installs/upgrades/migrations, backup and recoveries and fix maintenance.
• Responding to inquiries, escalations, and establishing partnerships with customers.
• Understand industry-specific APIs and protocols used when interfacing with external systems
• Contribute to knowledge base by creating and helping to manage documentation.
• Find solutions for customers with a wide range of issues including answering how-to questions, trouble-shooting defects, performance issues and collaborating across Futurex departments to resolve problems.

Requirements

Required:

• Bachelor’s degree in cybersecurity, or a technical and/or business related major
• Broad information technology background
• Strong communication skills
• Strong problem-solving skills
• Motivated, entrepreneurial mindset, with eagerness to learn
• Flexibility to assist in several different departments of the company
• Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
• Experience with TCP/IP networking
• Experience with multiple architectures and platforms
• Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
• Experience with technical support, sales, or quality assurance

:

• Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
• Experience with TCP/IP networking
• Experience with multiple architectures and platforms
• Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
• Experience with technical support, sales, or quality assurance

Benefits

• Health, dental, vision, life, and short/long-term insurance
• Paid vacation, holidays, and sick leave
• Competitive compensation and opportunities for advancement
• Complimentary gym membership
• Retirement plan with employer contribution match
• Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
• Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

Job Description Management Responsibilities: Leading a support engineering team, identifying inefficiencies, and driving process improvements to enhance productivity. Setting vision and creating roadmaps for support issues. Providing technical and soft skills coaching to motivate and develop the team. Monitoring and ensuring the team meets or exceeds SLAs. Communicating complex information clearly and concisely. Collaborating with other departments to support new offerings and improve existing support. Developing and maintaining policies, procedures, and processes. Hiring, developing, and retaining talent. Reducing issues through process improvements and root cause analysis. Tracking and reporting key results and initiatives. Operating effectively in a fast-paced, entrepreneurial environment, managing multiple priorities with discipline and professionalism. Driving innovation independently with an entrepreneurial spirit. Managing time effectively to lead multiple projects. Testing and troubleshooting hardware, software, and firmware for data security and encryption. Providing remote troubleshooting for installation, usage, and configuration questions. Becoming a trusted resource for customer questions on installs, upgrades, migrations, backups, recoveries, and maintenance. Responding to inquiries and escalations, and partnering with customers. Understanding industry-specific APIs and protocols for external system interfacing. Contributing to the knowledge base through documentation. Resolving a wide range of customer issues collaboratively across departments. Technical Responsibilities: Testing and troubleshooting hardware, software, and firmware related to data security and encryption. Providing remote support for installation, usage, and configuration. Serving as a trusted resource for customer questions on installs, upgrades, migrations, backups, recoveries, and maintenance. Responding to inquiries and escalations, and establishing customer partnerships. Understanding APIs and protocols used in external systems interfacing. Creating and managing documentation for the knowledge base. Finding solutions for diverse customer issues and collaborating internally to resolve problems. Requirements: Bachelor’s degree in cybersecurity or related technical/business field. Broad IT background. Strong communication and problem-solving skills. Motivated, entrepreneurial, eager to learn. Flexibility to support various departments. Familiarity with enterprise data encryption, HSMs, PKI, tokenization, PCI DSS compliance. Experience with TCP/IP networking. Experience across multiple architectures and platforms. Proficiency with OpenSSL, Linux, scripting (Python, Perl, Bash). Experience in technical support, sales, or QA. Benefits: Health, dental, vision, life, and insurance benefits. Paid leave and holidays. Competitive pay and career growth opportunities. Gym membership. Retirement plan with employer match. Corporate campus amenities including sports facilities. Family-oriented, entrepreneurial culture. #J-18808-Ljbffr

Management Responsibilities: Leading a team of support engineers and recognizing inefficiency and driving process improvement to enhance the productivity Set vision and establish roadmap for new and existing support issues Provide technical and soft skill coaching to maintain a motivated and effective team. Monitoring and maintaining the team’s ability to meet or exceed the service level agreement (SLA) Written and verbal communication skills with the ability to describe complex information in a clear and concise manner Working with other departments to plan for the support of new offerings and services and improving support provided for existing ones. Developing and maintaining policies, procedures, and processes. Hiring, developing, and retaining talent. Reducing the instances of issues through process improvement and root cause analysis. Track and report on key results and initiatives being delivered by the team. Proven ability to operate in an entrepreneurial and dynamic, fast paced situation, successfully handle multiple priorities and possess a high level of discipline and professionalism An entrepreneurial spirit with the ability to drive innovation independently Time management and prioritizing skills with the ability to lead multiple projects simultaneously Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry Provide remote troubleshooting and analysis assistance for installation, usage and configuration questions. Become a trusted resource for customer questions on installs/upgrades/migrations, backup and recoveries and fix maintenance. Responding to inquiries, escalations, and establishing partnerships with customers. Understand industry-specific APIs and protocols used when interfacing with external systems Contribute to knowledge base by creating and helping to manage documentation. Find solutions for customers with a wide range of issues including answering how-to questions, trouble-shooting defects, performance issues and collaborating across Futurex departments to resolve problems. Technical Responsibilities Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry Provide remote troubleshooting and analysis assistance for installation, usage and configuration questions. Become a trusted resource for customer questions on installs/upgrades/migrations, backup and recoveries and fix maintenance. Responding to inquiries, escalations, and establishing partnerships with customers. Understand industry-specific APIs and protocols used when interfacing with external systems Contribute to knowledge base by creating and helping to manage documentation. Find solutions for customers with a wide range of issues including answering how-to questions, trouble-shooting defects, performance issues and collaborating across Futurex departments to resolve problems. Required: Bachelor’s degree in cybersecurity, or a technical and/or business related major Broad information technology background Strong communication skills Strong problem-solving skills Motivated, entrepreneurial mindset, with eagerness to learn Flexibility to assist in several different departments of the company Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance Experience with TCP/IP networking Experience with multiple architectures and platforms Experience with OpenSSL, Linux, scripting (Python, Perl, Bash) Experience with technical support, sales, or quality assurance Preferred: Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance Experience with TCP/IP networking Experience with multiple architectures and platforms Experience with OpenSSL, Linux, scripting (Python, Perl, Bash) Experience with technical support, sales, or quality assurance Health, dental, vision, life, and short/long-term disability insurance Paid vacation, holidays, and sick leave Competitive compensation and opportunities for advancement Complimentary gym membership Retirement plan with employer contribution match Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals #J-18808-Ljbffr

• Provide timely and professional technical support to clients via phone, email, and chat, resolving software-related issues and inquiries.
• Diagnose and troubleshoot complex technical problems, guiding users through step-by-step solutions.
• Document all customer interactions, technical issues, and resolutions accurately in the helpdesk ticketing system.
• Escalate unresolved issues to higher-tier support or engineering teams when necessary, providing detailed information for efficient resolution.
• Develop and maintain a comprehensive knowledge base of common issues and solutions for both internal use and customer self-service.
• Educate customers on product features, functionalities, and best practices to maximize their software utilization.
• Collaborate with product development and QA teams to report bugs, provide customer feedback, and contribute to product improvements.
• Monitor system performance and proactively identify potential issues that may impact customer experience.
• Participate in ongoing training and professional development to stay current with product updates and technical changes.
• Maintain a high level of customer satisfaction through empathetic, patient, and effective communication.
• Adhere to service level agreements (SLAs) and internal support processes.
• Assist with onboarding new customers by providing technical setup guidance.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 2-4 years of experience in a technical support, helpdesk, or IT support role, preferably with software products or SaaS solutions.
• Strong understanding of software applications, operating systems (Windows, macOS), and basic networking concepts.
• Proficiency with helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and remote support tools.
• Excellent troubleshooting and problem-solving skills, with a logical and analytical approach.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong customer service orientation and ability to handle challenging customer interactions with patience and professionalism.
• Ability to work independently in a remote environment, managing time and priorities effectively.
• Experience with CRM software is a plus.
• Familiarity with databases (SQL), APIs, or basic programming concepts is desirable.
• Self-motivated, proactive, and eager to learn new technologies.

Role: Tech Support Specialist
Location: San Antonio, TX

JD:

Work hours (ex. 9am-5pm day/night shifts rotating shifts etc)? 6a-10p, Mon-Fri, 8a-6p, Sat/Holidays
Please provide a summary of the project/initiative that this candidate will be working on? candidate will be assisting the WellMed Helpdesk to support WellMed employee reported technical issues
What are the top 5-10 responsibilities for this position (please be detailed as to what the candidate is expected to do or complete on a daily basis)?
Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 - 3 weeks per year: Monday 10pm - Thursday 6am; Friday 10pm - Monday 6am)
What does the ideal candidate background look like (ex: healthcare specific background specific industry experience etc.)? 1+ years PC support experience, 6+ months call center support
What skills/attributes are required (please be detailed as to number of years of experience for each skill)?
1+ years of experience supporting PC operating systems including Windows 7 and Windows 10
1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones
6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) - ability to create, edit, save, and send
What skills/attributes are preferred (what will set a candidate apart)? effective communication, efficient call handling

• Provide technical support for Oracle ERP systems, focusing on P2P and O2C processes.
• Map business requirements to Oracle EBS functionalities.
• Assist in the implementation and maintenance of Oracle ERP modules.
• Conduct user training sessions and provide ongoing support.
• Perform testing and troubleshooting to resolve system issues.
• Work with third party vendors and internal team members to support oracle EBS applications/database during new implementations, functionality enhancements, application updates, and performance issues
• Provide oracle user training for new and current users on need and ongoing basis and system administration support for all oracle application users.
• Collaborate with cross-functional teams to ensure seamless integration of ERP systems.
• Document and maintain system configurations and procedures to support change management procedures.
• Stay updated with the latest Oracle ERP developments and best practices.
• Follow IT Policy and procedures and maintain KSOX audit compliance. Support internal and external audits related to IT application controls and IT general controls by providing reports and supporting documentation.

• Proven experience with Oracle ERP applications, particularly P2P and O2C processes.
• Strong understanding of finance modules within Oracle EBS.
• Experience with auditing procedures
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience in user training and support.
• Knowledge of system testing and troubleshooting.
• Must have hands-on experience on Oracle EBS R12 in Oracle EBS applications implementation and production support environments.

• Bachelor's degree (preferred but not required) or equivalent job experience in a related field.
• Oracle ERP certifications or related credentials.
• Experience working in accounting and financial system automation.
• Knowledge of industry regulations and compliance standards related to ERP data management.

Job DescriptionJob Description

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer for our 2nd shift from 4:00 pm - 12:00 am (CT). This position is hybrid (on-site and remote) at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.

This position involves individuals in both the business development and IT support for Futurex’s advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide.

RESPONSIBILITIES INCLUDE:

• Provide ongoing technical support and guidance to Futurex’s global customer base from 4:00 pm - 12:00 am CT
• Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
• Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data
• Train customers on the Futurex product line and data security best practices
• Help develop customer IT environments and provide project management services for custom initiatives
• Write and maintain technical documentation released to the public
• Understand industry-specific APIs and protocols used when interfacing with external systems

Requirements

REQUIREMENTS

• 3-5 years experience in a related IT field
• Bachelor’s degree in cybersecurity, or a technical and/or business related major
• Broad information technology background
• Strong communication skills
• Strong problem-solving skills
• Flexibility to assist in several different departments of the company

STRONGLY

• Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
• Experience with TCP/IP networking
• Experience with multiple architectures and platforms
• Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
• Experience with technical support, sales, or quality assurance

Benefits

• Competitive compensation and opportunities for advancement
• Opportunity to travel to worldwide destinations
• Health, dental, vision, life, and short/long-term insurance
• Paid vacation, holidays, and sick leave
• Complimentary gym membership on Bulverde campus
• Retirement plan with employer contribution match
• Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
• Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

Job DescriptionJob Description

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer for our 1st shift 8:00 am - 5:00 pm CT. This position is on-site at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.

This position involves individuals in both the business development and IT support for Futurex’s advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide.

RESPONSIBILITIES INCLUDE:

• Provide ongoing technical support and guidance to Futurex’s global customer base from 8:00 am - 5:00 pm CT
• Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
• Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data
• Train customers on the Futurex product line and data security best practices
• Help develop customer IT environments and provide project management services for custom initiatives
• Write and maintain technical documentation released to the public
• Understand industry-specific APIs and protocols used when interfacing with external systems

Requirements

REQUIREMENTS

• 3-5 years experience in a related IT field
• Bachelor’s degree in cybersecurity, or a technical and/or business related major
• Broad information technology background
• Strong communication skills
• Strong problem-solving skills
• Flexibility to assist in several different departments of the company

STRONGLY

• Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
• Experience with TCP/IP networking
• Experience with multiple architectures and platforms
• Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
• Experience with technical support, sales, or quality assurance

Benefits

• Competitive compensation and opportunities for advancement
• Opportunity to travel to worldwide destinations
• Health, dental, vision, life, and short/long-term insurance
• Paid vacation, holidays, and sick leave
• Complimentary gym membership on Bulverde campus
• Retirement plan with employer contribution match
• Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
• Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer for our 3rd shift from 12:00 am - 8:00 am (CT). This position is hybrid (on-site and remote) at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.

This position involves individuals in both the business development and IT support for Futurex’s advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide.

RESPONSIBILITIES INCLUDE:

• Provide ongoing technical support and guidance to Futurex’s global customer base from 12:00 am - 8:00 am CT
• Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
• Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data
• Train customers on the Futurex product line and data security best practices
• Help develop customer IT environments and provide project management services for custom initiatives
• Write and maintain technical documentation released to the public
• Understand industry-specific APIs and protocols used when interfacing with external systems

Requirements

REQUIREMENTS

• 3-5 years experience in a related IT field
• Bachelor’s degree in cybersecurity, or a technical and/or business related major
• Broad information technology background
• Strong communication skills
• Strong problem-solving skills
• Flexibility to assist in several different departments of the company

STRONGLY PREFERRED

• Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
• Experience with TCP/IP networking
• Experience with multiple architectures and platforms
• Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
• Experience with technical support, sales, or quality assurance

Benefits

• Competitive compensation and opportunities for advancement
• Opportunity to travel to worldwide destinations
• Health, dental, vision, life, and short/long-term disability insurance
• Paid vacation, holidays, and sick leave
• Complimentary gym membership on Bulverde campus
• Retirement plan with employer contribution match
• Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
• Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals