64,322 Call Center Manager jobs in the United States

Call Center Manager
The Call Center Manager manages the day-to-day operations of the telephone call center, monitoring agent activities and queue status to adjust staffing. They direct employees as necessary to provide excellent Customer Service. They also ensure quality assurance on customer focus and booking accuracy metrics, maintaining and exceeding the goal of 90% in each. This position is located in San Jose, CA.
Transdev is proud to offer:
+ Competitive compensation package of minimum $100,000 - maximum $120,000
Benefits include:
+ Vacation: minimum of two (2) weeks
+ Sick days: 5 days
+ Holidays: 12 days; 8 standard and 4 floating
+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, and voluntary long-term disability.
Responsibilities:
+ Working with the Department Manager to ensure that written policy and procedure are followed.
+ Oversees all aspects of the Call Processing Unit. Ensures Call Processing Unit contractual requirements are met or exceeded. Review, revise, and implement policies and procedures for the Call Processing Unit according to the contract.
+ Coordinating training plans for new hires and cross-training as needed within the department.
+ Coordinating monthly department meetings.
+ Other duties as assigned.
Qualifications:
+ High School diploma or equivalent
+ Must have knowledge of telecommunications equipment and automated scheduling and dispatch system
+ Excellent communication and negotiation skills, ability to influence without authority.
+ Must be able to work in a team-oriented environment.
+ Must be dependable and proficient in time management, meeting deadlines, and multi-tasking.
+ Must be able to work a flexible schedule, which may include weekends.
+ Must have a working knowledge of the Trapeze scheduling software.
+ Supervisory experience is required.
+ Minimum of three years' experience working as a supervisor or manager in a Call Center environment.
+ Exceptional customer service skills and professional customer-focused telephone manners.
Physical Requirements:
The essential functions of this position require the ability to:
+ Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
+ Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
+ Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
+ Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes, and noise
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
+ Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants:Please Click Here for CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 5714
Pay Group: QQP
Cost Center: 352
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

Call Center Manager
At Transdev, we have built a strong culture of safety, professionalism, and commitment to Diversity, Equity, and Inclusion (DEI). We expect all team members to champion our Company standards of conduct while fostering an inclusive and collaborative work environment.
The Call Center Manager is responsible for leading a team of Paratransit Reservationists and overseeing daily service performance, ensuring the seamless execution of missions requested by our client. This role focuses on team leadership, operational efficiency, and delivering high-quality results.
As a Call Center Manager, you will not only help drive operational excellence but also contribute to meaningful advancements in transportation that impact our community.
Transdev is proud to offer:
Non-CBA Position:
+ Competitive compensation package of minimum $80,000 - Maximum $89,000
Benefits include:
+ Vacation: minimum of two (2) weeks
+ Sick days: 5 days
+ Holidays: 12 days; 8 standard and 4 floating
+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on the location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
+ Recruiting, hiring, and training of qualified personnel.
+ Collect, analyze, and summarize call center trends and data for regular performance reporting.
+ Manage and improve call center performance through monitoring, resolution, audits and quality assurance measures.
+ Managing a 24/7 call center and overseeing all call center performance metrics
+ Promotes and ensures acceptance of passenger feedback on service quality improvements
+ Develop presentations for advisory boards and other key stakeholders
+ Fosters a cooperative and friendly workplace, promoting accountability, respect and collaboration
+ Produces necessary reports and generates appropriate data to management in a timely manner
+ Participate in management team meetings and works collaboratively with every department to meet goals
+ Ensure compliance by all employees with health and safety policies
Qualifications:
The ideal candidate shall have a degree from a four-year accredited college or university which specializes in transportation, business management, business administration, computer science or related field.Other 4-year degree programs will also be considered.In lieu of a 4-year college degree, qualified candidates must have a high school diploma and progressively responsible experience in a public transit or call center environment.The ideal candidate will demonstrate prior management of a mid-sized (50 call center representatives) office and possess knowledge of and experience in working in a fast-paced paratransit operating environment serving the public with a history of increasing responsibilities.The candidate must have experience and ability in coaching, supervising and guiding direct reports.Candidate shall possess working knowledge of the transportation requirements of the Americans with Disabilities Act of 1990 (as amended) and other related legislation and regulations.Experience working with the seniors and individuals with a disability will be a requirement of this position.
Work Schedule: Position is full-time, mostly Monday - Friday, 8 AM to 5 PM, but candidate will be responsible for a 7-day, 24-hour call center and must be flexible and able to work non-traditional business days and hours including early mornings, evenings, nights, weekends and some holidays. This position will be required to work approximately 1-2 weekend days per month.
Physical Requirements:
+ Must be able to work shifts or flexible work schedules as needed.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
+ Work environment will be a combination of both indoors and outdoors.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants:Please Click Here for CA Employee Privacy Policy.
Job Category: General Managers / Asst General Managers / Ops Managers
Job Type: Full Time
Req ID: 5589
Pay Group: YR8
Cost Center: 5840
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

Job Purpose & Scope
The Call Center Manager is responsible for providing guidance to and oversight of the call center assistant manager(s) and call center support staff. Oversees day-to-day operations within a specific Customer Care Center location and is responsible for monitoring Key Performance Indicators (KPIs), implementing process improvements, and conducting effective resource planning. Ensures the call center maintains adherence to company policies, compliance standards, and customer service best practices while fostering a high-performance culture through coaching, training, and development. Partners cross-functionally to identify and address operational challenges.
Essential Job Functions
+ Develops objectives for the call centers day-to-day activities.
+ Collaborate with peers to build effective relationships and ensure all Customer Care Centers are in alignment.
+ Monitors day-to-day operations of call center staff to ensure calls and resolution of customer issues are handled according to established policies and procedures, and that objectives are met.
+ Provides ongoing support, coaching, and feedback to agents to improve performance, customer service skills, and adherence to policies and procedures through reoccurring side-by-side call monitoring.
+ Leads monthly touch base meetings with agents and assistant managers to discuss performance, provide feedback and observations, and explore career interests and development goals.
+ Tracks agent availability and prepares regular individual reviews to keep agents on track and within compliance of the availability policy.
+ Creates and nurtures effective work relationships with supervised staff to motivate, coach, and retain staff.
+ Guides staff in effective customer service communication standards and processes.
+ Guides call center assistant manager(s) in effective leadership practices.
+ Organizes and plans implementation of strategic initiatives provided by senior call center management.
+ Resolves complex and/or highly sensitive customer complaints and conducts requisite follow up with the appropriate party as appropriate.
+ Conducts resource planning by monitoring KPIs, staffing levels, and coordinating staff scheduling to meet business needs.
+ Travels as required for business functions supported by the call center staff.
+ Works extended hours during the week and on weekends, as necessary.
+ Regularly exercises discretion and judgment in the performance of essential job functions.
+ Maintains good punctuality and attendance to work.
+ Follows Bank policy, procedures and guidelines.
Knowledge, Skills & Abilities
+ Comprehensive knowledge of online banking software and Customer Care policies and procedures.
+ Knowledge of card systems and imaging systems.
+ Ability to effectively communicate both verbally and in writing with senior leaders, including presenting to groups of various sizes.
+ Demonstrated ability to deliver clear, constructive feedback and effective coaching to support employee learning and performance.
+ Ability to demonstrate excellent customer service, critical thinking, analytical and problem-solving skills.
+ Ability to work independently without close supervision.
+ Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
+ Ability to develop and motivate staff to achieve team goals.
+ Ability to develop, interpret and provide staff guidance on bank policies and procedures while maintaining strict confidentiality and bank secrecy.
+ Ability to work flexible hours, including evenings and weekends when needed.
+ Skill in using computer and Microsoft Office, including Word, Excel, PowerPoint and Outlook.
Basic Qualifications
+ High school diploma or equivalent required; associate or bachelor's degree preferred.
+ Minimum of four (4) years of work experience in a call center, customer service and/or retail environment required.
+ Minimum of two (2) year of supervisory experience required.
+ Minimum of two (2) years of experience with Microsoft Word and Excel required.
+ Minimum of two (2) years' experience working with core banking software (e.g., Fiserv Premier) and the applicable interfaces to a core banking software platform preferred.
Job Expectations
Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Location: Akron, OH (Hybrid onsite 2 days / week)
No sponsorship or relocation
**Goodyear. More Driven.**
**Position Description**
Are you a skilled **Call Center Manager** with a passion for providing excellent customer service? If so, join our team and be part of Goodyear's new "Tire as a Service (TaaS) end to end tire management program. The Call Center Manager will provide leadership support and direction to the Call Center team including managing the existing team and workload and build out the team to support future business growth demands. Additionally, you will be responsible for managing the day-to-day operations and creating/managing the operating budgets and ensure staffing levels and customer service are in place to take care of Tires as a Service customers. This position is accountable to advance Goodyear's competitive advantage through enforcement of high employee standards and high employee achievements.
**Primary Responsibilities**
+ Lead the Call Center team to execute the operational strategy to achieve optimal performance. Ensure excellent customer service by implementing process changes that are being followed across shifts. Continue to drive efficiency in the process and look for new ideas to implement.
+ Set expectations for training, development and performance management. Partner with the Quality Assurance team to deliver on key performance indicators (KPI)metric objectives (including quality, efficiency, and attendance scores). Perform live call monitoring to ensure quality of calls. Ensure training department is coaching and leading new associate to be set up for success.
+ Identify and resolve system performance problems. Prepare and complete service action plans. Manage system and process improvement (including system audits and analysis), quality assurance programs, and system installation upgrades. Work with 3rd party vendors to ensure staffing levels are met.
+ Ensure that escalated customer service issues are being handled properly and get involved where necessary. Participate in customer calls with regards to process and implementation.
**Required Education and Experience**
+ Bachelor's degree
+ 5 or more years of management experience ideally customer service experience in a call center or retail environment.
+ Prior experience in resolving customer complaints and complex customer issues remotely
+ Experience in performance management of a 24/7 operation
+ Experience in administering training and continuous improvement plans
**Desired Skills and Abilities**
+ Excellent written and oral communication (including presentations)
+ Excellent customer service and analytical skills
+ Strong organizational and planning skills
+ Ability to use call recording and quality assurance software
+ Basic computer skills, including Microsoft Office and related programs
#LI-BM1
**About The Goodyear Tire & Rubber Company**
Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 53 facilities in 20 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at .
Click for more information about Equal Employment Opportunity laws, and for additional supplementary information.

Job Description

Job Description

Call Center Manager – Appointment Setting Division Lead the Team. Own the Standard. Drive the Mission.

Champion Bath™ — America’s Favorite Bathroom Remodeler™

“Leadership is not what you preach. It’s what you tolerate. It’s what you enforce. It’s what you embody.” — Jocko Willink

At Champion Bath™ , we’re not in the business of chasing leads — we create momentum, discipline, and impact through precise, high-volume communication. The first touchpoint with a potential customer often determines the outcome of the sale — and we want you to command that frontline with clarity and purpose.

We’re hiring a Call Center Manager to build, lead, and sharpen a team of outbound appointment setters who are calling on warm leads — homeowners who’ve already responded to an offer, ad, or promotion. Your team’s mission? Set high-quality appointments for our outside sales professionals to close.

---

The Role:

This isn’t your typical "supervisor" position. This is leadership under pressure , where dials, morale, and conversions must be aligned every single day.

You’ll manage a team that makes 150–300 outbound dials per day per rep , contacting prospects who have expressed interest in our services. Whether you’ve managed a telemarketing team in home improvement, gyms, alarm systems, health insurance, or solar — if you know how to lead appointment setters to victory, we want to talk to you.

---

Who You Are:

• A seasoned phone sales leader with appointment-setting experience

• You’ve either been a top setter yourself or led a team that was — ideally both

• You understand the rhythm of a dialer floor — cadence, energy, and conversions

• You’ve worked in telemarketing environments with 150+ calls per day per rep

• You know how to coach reps through slumps, push them through plateaus, and drive them to real results

• You hold yourself and others accountable to the mission , not the clock

• You thrive under pressure, take ownership of every number, and don’t delegate responsibility — you claim it

---

What You’ll Do:

• Build, develop, and manage a high-output outbound call team

• Ensure daily dialing expectations are met — 150–300 dials per agent per day

• Track metrics: appointments set, call-to-appointment ratio, show rates, closing support

• Drive daily coaching, live call monitoring, and script optimization

• Maintain morale, discipline, and performance standards without sacrificing culture

• Report KPIs to executive leadership and collaborate with the Outside Sales team

• Set the tone daily. No passengers. Everyone rows.

---

What You’ll Represent:

• Champion Bath™ — America’s Favorite Bathroom Remodeler™

• Our luxury Tiffany Marble™ product line, sold exclusively in-home

• The Guaranteed Forever™ warranty — the most powerful close in the industry

• A brand with serious backing, serious appointments, and serious expectations

---

What We Offer:

• Competitive base salary + bonuses tied to team performance

• Full benefits: Medical, Dental, Vision, 401(k) match

• Opportunity to shape the core engine of a national sales operation

• Autonomy to build a winning team — no micromanagement, just accountability

• Access to CRM tools, reporting dashboards, lead flow, and tech support

• A leadership culture that rewards results, not noise

---

This Role is NOT for You If:

• You’re uncomfortable enforcing high standards

• You’d rather manage spreadsheets than coach people

• You don’t understand outbound energy and daily urgency

---

This Role IS for You If:

• You’ve walked the walk on the phones

• You’re ready to build your own elite unit of sales snipers

• You believe discipline, energy, and leadership from the front is the only way to lead

• You understand that when the phones stop ringing, the pipeline dries up — and you’ll never let that happen on your watch

---

“You don’t rise to the occasion. You fall to the level of your training. So train hard. Lead harder.”

If you’re ready to lead a team, drive the phones, and set the standard — apply now. The mission won’t wait.

Champion Bath™ is ready for its next Call Center Commander.

 

 

 

Powered by JazzHR

ilSUSrNT1t

**Alternate Locations:** Work from Home
**Work Arrangement:**
Remote : Work at home employee
**Relocation assistance:** is not available for this opportunity.
**Requisition #:** 74848
**The Role at a Glance**
We are excited to bring on a **Retirement Call Center Manager** to support the Retirement Plan Services organization in a work from home environment.
_Background Details_
As a Retirement Call Center Manager, you will manage an assigned team within the Call Center to provide leadership, coaching and process management to ensure a positive experience for our participants, peers, and partners. You will build relationships cross functionally that lead to providing excellent customer service, increasing revenue, and reducing risk. You will drive process improvements to deliver quality results, increase customer satisfaction, standardize, and simplify the experience across products, and enhance the Lincoln brand.
**What you'll be doing**
+ You will lead a dynamic team in an environment that is constantly changing due to reengineering efforts as well as strategic and organizational initiatives. You will maintain knowledge on current and emerging developments/trends, assesses the impact, and collaborate with management to incorporate new trends and developments in current and future solutions. In addition, you are responsible for processes and procedures for your team.
+ You will serve as a resource to team members and internal/external stakeholders on more complex assignments/projects, including reviewing complex escalated issues and concerns from participants, peers, and partners. You will review, resolve and respond to more complex escalated issues and concerns and escalate any issues as needed to management.
+ You will establish and implement, with your peer group, individual and team priorities, performance goals and objectives to ensure completion of responsibilities. In addition, you will provide training and development opportunities, including stretch assignments, for the team while providing open and honest feedback to aid in the development of talent.
+ You will maintain collaborative relationships with key internal/external stakeholders.
+ You will manage the processes and administration of customer inquiries while ensuring accurate, fair and efficient call management. In addition, you will manage workloads to ensure appropriate balance amongst the team.
+ You will forecast telephone volumes and short and long-term staffing requirements for your team.
**What we're looking for**
_Must have experience (Required)_ :
+ 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
+ 5+ Years of experience in Client Services and/or Call Center that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience
+ Excellent organization skills with the ability to prioritize workload
+ Strong communication, negotiation, relationship building, strategic, & interpersonal skills
+ Demonstrates ability to successfully hire, retain, develop, and coach staff via a culture of real-time performance feedback
_Nice-to-have experience (Preferred)_ :
+ Retirement plan knowledge and operations experience
+ FINRA Series 6 license
+ Project management experience
**Application Deadline**
Applications for this position will be accepted through August 15, 2025, subject to earlier closure due to applicant volume.
**What's it like to work here?**
At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
**What's in it for you:**
+ Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
+ Leadership development and virtual training opportunities
+ PTO/parental leave
+ Competitive 401K and employee benefits ( Free financial counseling, health coaching and employee assistance program
+ Tuition assistance program
+ Work arrangements that work for you
+ Effective productivity/technology tools and training
The pay range for this position is $69,000 - $124,600 with **anticipated pay for new hires between the minimum and midpoint of the range** and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
**About The Company**
Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.
With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.
Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.
Lincoln is committed to creating an inclusive ( environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook ( , X ( , LinkedIn ( , Instagram ( , and YouTube ( . For the latest company news, visit our newsroom ( .
**Be Aware of Fraudulent Recruiting Activities**
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.
**Additional Information**
This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.
Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling .
This Employer Participates in E-Verify. See the E-Verify ( notices.
Este Empleador Participa en E-Verify. Ver el E-Verify ( avisos.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

**Call Center Manager (3684)**
Location
**Denver, CO**
Job Code
**3684**
# of Openings
**1**
Apply Now ( Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager.
**Position Responsibilities:**
+ Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified training programs.
+ Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other related contractual costs.
+ Develop, execute, and track training opportunities as needed for contract employees.
+ Oversee and manage all aspects of employee conduct within the Call Center operations to include:
+ Performance Reviews.
+ Position Changes - (transfers, demotions, promotions).
+ Disciplinary and Performance Action Reviews - (Written and Verbal Warnings, Corrective Action Notices (CAN), Suspensions and/or Terminations).
+ Manage the hiring processes and procedures for all new employees.
+ Generate monthly progress reports and provide a status on all associated performance measures as required by contract.
+ Review of Corporate expenditure and billing documents and reconcile with billable time and attendance of personnel.
+ Review and approve reports for personnel time and attendance.
+ Oversee and manage the Dispatcher Shift Bid process and develop related rules associated with an effective method.
+ Provide Federal Management operational effectiveness reports for special operations throughout the contract option year (examples of, but not limited to: (Holiday Event staffing, Operation Blue Surge - Staffing and Statistics, Large Sporting Events, Civil Disobedience (protests/riots/rally's), Political Gatherings (DNC/RNC/Debates/Presidential Visits).
+ Optimize dispatch program performance through recommendations and procedures that may increase the efficiency of operations.
+ Recommend equipment needs and replacement.
+ Radio and phone reports.
+ Electronic file review for all dispatch personnel - quality assurance program.
+ Radio/Phone and Alarm reviews (daily)
+ Assist in ensuring staff is attaining the required goals for dispatch operations.
+ Attend supervisory strategy and performance meetings regarding all areas of Call Center operations.
+ Create and oversee the Performance Management Plan for all contract employees within the Call Center.
+ Review, approve and/or amend Performance Reviews for all Contract Employees.
+ Review and approve training processes, personnel scheduling and attendance, and training requests.
+ Address all SOP issues to include, but not limited to, training and testing topics.
+ Review and approve all new SOP's containing Call Center procedures and policies.
+ Oversee the collecting of statistics for the Call Center as required.
+ Conduct special projects to include:
+ Notification projects
+ NCIC issues
+ Hit confirmations.
+ Validations, and proper use reviews
+ Maintain 24-hour day connectivity, either personally or through a designee, with the Call Center to provide direction and/or insight on ongoing issues and/or emergencies.
+ Act as liaison between contract and Federal staff for all activities of contract personnel, as needed or directed by corporate or Federal staff.
+ Review and approve all disciplinary actions and make recommendations to corporate.
+ Maintain a working knowledge of the HVAC/CRAC unit systems used throughout the Call Center, for example, to include but not limited to, where the circuit breakers for the systems are located, and the service contractor's point of contact information.
**Position Requirements:**
+ High School diploma or GED
+ Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the job. A typical way to obtain the knowledge and abilities would be:
+ At least 5-10 years of progressively responsible communications dispatching/supervisory experience in a comparable public safety dispatching center. Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff.
+ Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations, and systems.
+ Knowledge of principles and processes for providing customer services. This includes meeting established quality standards.
+ Industry Standard recognized cortication's relating to 911/Call Center Operator and/or Supervisor training.
+ Demonstrated ability to supervise a staff of 30-50 employees.
This position is located in Denver, CO.
**Hiring Range:** $75,000- $85,000.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

**Alternate Locations:** Work from Home
**Work Arrangement:**
Remote : Work at home employee
**Relocation assistance:** is not available for this opportunity.
**Requisition #:** 74848
**The Role at a Glance**
We are excited to bring on a **Retirement Call Center Manager** to support the Retirement Plan Services organization in a work from home environment.
_Background Details_
As a Retirement Call Center Manager, you will manage an assigned team within the Call Center to provide leadership, coaching and process management to ensure a positive experience for our participants, peers, and partners. You will build relationships cross functionally that lead to providing excellent customer service, increasing revenue, and reducing risk. You will drive process improvements to deliver quality results, increase customer satisfaction, standardize, and simplify the experience across products, and enhance the Lincoln brand.
**What you'll be doing**
+ You will lead a dynamic team in an environment that is constantly changing due to reengineering efforts as well as strategic and organizational initiatives. You will maintain knowledge on current and emerging developments/trends, assesses the impact, and collaborate with management to incorporate new trends and developments in current and future solutions. In addition, you are responsible for processes and procedures for your team.
+ You will serve as a resource to team members and internal/external stakeholders on more complex assignments/projects, including reviewing complex escalated issues and concerns from participants, peers, and partners. You will review, resolve and respond to more complex escalated issues and concerns and escalate any issues as needed to management.
+ You will establish and implement, with your peer group, individual and team priorities, performance goals and objectives to ensure completion of responsibilities. In addition, you will provide training and development opportunities, including stretch assignments, for the team while providing open and honest feedback to aid in the development of talent.
+ You will maintain collaborative relationships with key internal/external stakeholders.
+ You will manage the processes and administration of customer inquiries while ensuring accurate, fair and efficient call management. In addition, you will manage workloads to ensure appropriate balance amongst the team.
+ You will forecast telephone volumes and short and long-term staffing requirements for your team.
**What we're looking for**
_Must have experience (Required)_ :
+ 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
+ 5+ Years of experience in Client Services and/or Call Center that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience
+ Excellent organization skills with the ability to prioritize workload
+ Strong communication, negotiation, relationship building, strategic, & interpersonal skills
+ Demonstrates ability to successfully hire, retain, develop, and coach staff via a culture of real-time performance feedback
_Nice-to-have experience (Preferred)_ :
+ Retirement plan knowledge and operations experience
+ FINRA Series 6 license
+ Project management experience
**Application Deadline**
Applications for this position will be accepted through August 15, 2025, subject to earlier closure due to applicant volume.
**What's it like to work here?**
At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
**What's in it for you:**
+ Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
+ Leadership development and virtual training opportunities
+ PTO/parental leave
+ Competitive 401K and employee benefits ( Free financial counseling, health coaching and employee assistance program
+ Tuition assistance program
+ Work arrangements that work for you
+ Effective productivity/technology tools and training
The pay range for this position is $69,000 - $124,600 with **anticipated pay for new hires between the minimum and midpoint of the range** and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
**About The Company**
Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.
With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.
Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.
Lincoln is committed to creating an inclusive ( environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook ( , X ( , LinkedIn ( , Instagram ( , and YouTube ( . For the latest company news, visit our newsroom ( .
**Be Aware of Fraudulent Recruiting Activities**
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.
**Additional Information**
This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.
Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling .
This Employer Participates in E-Verify. See the E-Verify ( notices.
Este Empleador Participa en E-Verify. Ver el E-Verify ( avisos.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

**Alternate Locations:** Work from Home
**Work Arrangement:**
Remote : Work at home employee
**Relocation assistance:** is not available for this opportunity.
**Requisition #:** 74848
**The Role at a Glance**
We are excited to bring on a **Retirement Call Center Manager** to support the Retirement Plan Services organization in a work from home environment.
_Background Details_
As a Retirement Call Center Manager, you will manage an assigned team within the Call Center to provide leadership, coaching and process management to ensure a positive experience for our participants, peers, and partners. You will build relationships cross functionally that lead to providing excellent customer service, increasing revenue, and reducing risk. You will drive process improvements to deliver quality results, increase customer satisfaction, standardize, and simplify the experience across products, and enhance the Lincoln brand.
**What you'll be doing**
+ You will lead a dynamic team in an environment that is constantly changing due to reengineering efforts as well as strategic and organizational initiatives. You will maintain knowledge on current and emerging developments/trends, assesses the impact, and collaborate with management to incorporate new trends and developments in current and future solutions. In addition, you are responsible for processes and procedures for your team.
+ You will serve as a resource to team members and internal/external stakeholders on more complex assignments/projects, including reviewing complex escalated issues and concerns from participants, peers, and partners. You will review, resolve and respond to more complex escalated issues and concerns and escalate any issues as needed to management.
+ You will establish and implement, with your peer group, individual and team priorities, performance goals and objectives to ensure completion of responsibilities. In addition, you will provide training and development opportunities, including stretch assignments, for the team while providing open and honest feedback to aid in the development of talent.
+ You will maintain collaborative relationships with key internal/external stakeholders.
+ You will manage the processes and administration of customer inquiries while ensuring accurate, fair and efficient call management. In addition, you will manage workloads to ensure appropriate balance amongst the team.
+ You will forecast telephone volumes and short and long-term staffing requirements for your team.
**What we're looking for**
_Must have experience (Required)_ :
+ 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
+ 5+ Years of experience in Client Services and/or Call Center that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience
+ Excellent organization skills with the ability to prioritize workload
+ Strong communication, negotiation, relationship building, strategic, & interpersonal skills
+ Demonstrates ability to successfully hire, retain, develop, and coach staff via a culture of real-time performance feedback
_Nice-to-have experience (Preferred)_ :
+ Retirement plan knowledge and operations experience
+ FINRA Series 6 license
+ Project management experience
**Application Deadline**
Applications for this position will be accepted through August 15, 2025, subject to earlier closure due to applicant volume.
**What's it like to work here?**
At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
**What's in it for you:**
+ Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
+ Leadership development and virtual training opportunities
+ PTO/parental leave
+ Competitive 401K and employee benefits ( Free financial counseling, health coaching and employee assistance program
+ Tuition assistance program
+ Work arrangements that work for you
+ Effective productivity/technology tools and training
The pay range for this position is $69,000 - $124,600 with **anticipated pay for new hires between the minimum and midpoint of the range** and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.
**About The Company**
Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.
With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.
Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.
Lincoln is committed to creating an inclusive ( environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Follow us on Facebook ( , X ( , LinkedIn ( , Instagram ( , and YouTube ( . For the latest company news, visit our newsroom ( .
**Be Aware of Fraudulent Recruiting Activities**
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at if you encounter a recruiter or see a job opportunity that seems suspicious.
**Additional Information**
This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.
Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling .
This Employer Participates in E-Verify. See the E-Verify ( notices.
Este Empleador Participa en E-Verify. Ver el E-Verify ( avisos.
Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.