619 Cisco jobs in California

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual’s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Cisco Customer Success Manager (Cisco CSM) supports strategic customer relationships with a focus on the consumption of Cisco solutions during the lifecycle. The CSM is responsible for delivering immediate value to the customer through communication about the Cisco portfolio, serving as a trusted advisor, and working with Ahead’s account teams to facilitate engagement, identify business outcomes, mitigate adoption barriers, interpret customer data, and cultivate new opportunities. Roles and Responsibilities Manage and support strategic customers, serving as their trusted Cisco portfolio advisor. Ensure early alignment with customers via Cisco’s Digital Lifecycle Selling Experience. Build strong relationships with client leads through organized communication. Understand customer Cisco subscriptions, agreements, and support services to drive satisfaction. Collaborate with internal teams to ensure deployment and continued adoption of solutions. Drive adoption and optimize value throughout the lifecycle. Handle event remediation, including billing issues, overconsumption, and escalations. Measure and report on business impact via Customer Success Plans and reviews. Identify new opportunities within the Cisco portfolio to drive account growth. Manage renewal processes with the sales team. Navigate Cisco’s CX tools and support platforms to ensure customer success. Experience and Certifications 2-4 years of relevant Customer Success Management experience. Cisco Customer Success Manager certification preferred. Cisco Customer Experience Blackbelt a plus. Skills Change management and team engagement skills. Leadership and facilitation abilities. Excellent communication and presentation skills. Client issue management and escalation skills. Ability to communicate with C-level stakeholders. Proficiency in MS Office: Word, Excel, PowerPoint. Why AHEAD: We value diversity and foster growth through technology, training, and certifications. We also prioritize work-life balance with paid time off, holidays, and comprehensive benefits including parental leave. #J-18808-Ljbffr

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individuals race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The Cisco Customer Success Manager (Cisco CSM) supports strategic customer relationships with a focus on the consumption of Cisco solutions during the lifecycle. The CSM is responsible for delivering immediate value to the customer through communication about the Cisco portfolio, serving as a trusted advisor, and working with Aheads account teams to facilitate engagement, identify business outcomes, mitigate adoption barriers, interpret customer data, and cultivate new opportunities.

1. Manage and support strategic customers, serving as their trusted Cisco portfolio advisor.
2. Ensure early alignment with customers via Ciscos Digital Lifecycle Selling Experience.
3. Build strong relationships with client leads through organized communication.
4. Understand customer Cisco subscriptions, agreements, and support services to drive satisfaction.
5. Collaborate with internal teams to ensure deployment and continued adoption of solutions.
6. Drive adoption and optimize value throughout the lifecycle.
7. Handle event remediation, including billing issues, overconsumption, and escalations.
8. Measure and report on business impact via Customer Success Plans and reviews.
9. Identify new opportunities within the Cisco portfolio to drive account growth.
10. Manage renewal processes with the sales team.
11. Navigate Ciscos CX tools and support platforms to ensure customer success.

• 2-4 years of relevant Customer Success Management experience.
• Cisco Customer Success Manager certification preferred.
• Cisco Customer Experience Blackbelt a plus.

• Change management and team engagement skills.
• Leadership and facilitation abilities.
• Excellent communication and presentation skills.
• Client issue management and escalation skills.
• Ability to communicate with C-level stakeholders.
• Proficiency in MS Office: Word, Excel, PowerPoint.

Why AHEAD:

We value diversity and foster growth through technology, training, and certifications. We also prioritize work-life balance with paid time off, holidays, and comprehensive benefits including parental leave.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing and we are excited to help digitally transform their operations at scale.

Working at Samsara means youll help define the future of physical operations and be on a team thats shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, youll have the autonomy and support to make an impact as we build for the long term.

About the role:

In Samsaras Business Technology Core IT team, we work to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the team, youll be in charge of owning the technology and processes that enable our people to do their best work. We are responsible for identifying, designing, implementing, and supporting the applications and networks to create a streamlined experience for Samsarians. As a Sr. IT Network Engineer on the team, you will play a key role in maintaining, optimizing, and troubleshooting our global on-premise network infrastructure. You will ensure high availability and performance for a growing company while proactively contributing to the future direction of our network technologies. The successful candidate will work closely with operations team members to operate, repair, and improve existing network infrastructure, including providing tier-3 support to other members of the Information Technology team.

This role is based at our San Francisco headquarters and requires on-site presence 5 days a week.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

Click here to learn about what we value at Samsara.

• Configure, install, and maintain network hardware and software components, including routers, switches, firewalls, and wireless systems.
• Perform hands-on troubleshooting, issue, and problem resolution. Leveraging packet captures and working with tools like Wireshark to root cause network related issues.
• Develop and deploy network automation tools to enhance efficiency and streamline network management.
• Perform network maintenance including hardware and software upgrades, migrations, capacity upgrades, and decommissioning.
• Collaborate with other IT team members to integrate network systems with other applications and systems.
• Develop analytics and dashboards to measure effectiveness of current environments and identify scale and value-creation opportunities.
• Provide technical support and training to end-users as needed.
• Create and update documentation for network designs, best practices, and operational procedures.
• Manage hardware lifecycle, from procurement to decommissioning.
• Assist in system deployment and configurations for new projects or initiatives.
• Collaborate with vendors and service providers to procure and maintain hardware and software.
• Participate in duty rotation of 7-day by 24-hour on-call support.

Minimum requirements for the role:

• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent professional experience.
• 5+ years of hands-on experience in network engineering with a significant focus on Cisco Meraki.
• Expertise working with Meraki hardware and platform.
• Strong understanding of Meraki cloud-managed solutions, including LAN, Wi-Fi, and firewall implementations.
• Expert understanding of the OSI model and TCP/IP based protocols.
• Proven ability to deep dive and troubleshoot complex issues to resolution at the protocol analysis level.
• Deep understanding of networking protocols and policy routing configurations (e.g., TCP/IP, BGP, OSPF, VRRP, HSRP, EIGRP, STP, RSTP, LACP, 802.1x, QoS/DSCP, etc)
• Experience with network diagnostic, monitoring, and analysis tools (e.g., ELK, PRTG, Wireshark, etc.).
• Proficiency in Python, or other similar programming languages.
• Ability to troubleshoot and diagnose network issues within a Meraki environment.
• Cisco Certified Network Associate CCNA or higher, along with relevant Cisco Meraki certifications.

An ideal candidate also has one or more:

• Experience with network cloud management in AWS and GCP
• Experience in designing, deploying and operating networks at scale.
• Experience with Atlassian suite (Jira, Confluence, OpsGenie, StatusPage).
• Experience with Splunk.
• Expertise with Google Workspace and Google Cloud Platform.

Samsaras Compensation Philosophy: Samsaras compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles. For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually.

We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market.

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at ourBenefits site to learn more.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individuals ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com or @us-greenhouse-mail.io. For more information regarding fraudulent employment offers, please visit our blog post here.