6 City Of El Cajon jobs in El Cajon

Join to apply for the Customer Success Manager- Public Sector role at Vector Solutions K-12 15 hours ago Be among the first 25 applicants Join to apply for the Customer Success Manager- Public Sector role at Vector Solutions K-12 Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Apply Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer , smarter , and better decisions This role is responsible for cultivating and maintaining strong customer relationships, ultimately ensuring that all client needs are met, resulting in strong satisfaction with our web-based programs. The Customer Success Manager oversees a larger territory focusing on implementation, customer engagement and proactive communication, while also participating in shared team responsibilities. We are recruiting for a Customer Success Manager to join our Public Sector team. This role is responsible for cultivating and maintaining strong customer relationships, delivering value through consultative guidance, and ultimately ensuring that all client needs are met, resulting in strong customer engagement and satisfaction. The Customer Success Manager oversees a larger territory focusing on customer engagement and proactive communication, while also participating in shared team responsibilities. Team members in this role are exceptional communicators, solution-focused, and creative problem solvers. They have a demonstrated ability to work independently, in addition to collaborating with other team members and cross-functional committees. Customer Success Managers have an expert understanding of our product offerings, our clientele, and our internal processes. What You'll Do Drive retention and expansion of customers in your book of business by strategically and tactically advising customers to ensure platform adoption. Serve as primary contact for all accounts in your book of business. Conduct regular business reviews to measure and achieve success against customer goals. Proactively communicate platform updates, best practices, and progress against open issues to your book of business. Work cross-functionally and with customers to ensure state law requirements are met through products and trainings. Identify and escalate major product issues, client concerns, and retention risks. Host best practices webinars and office hours on a rotating schedule. Participate in the User Acceptance Testing as requested by senior leadership. In tandem with your platform team, work to maintain a helpful and up-to-date knowledge center by identifying needs and creating and updating articles. Contribute to team projects as directed by leadership. Serve as point of escalation for customer care issues. Thoroughly understand your product, including independently providing demonstrations to customers. Identify, document, and resolve issues that occur including assisting junior team members with problem solving. Lead your platform team of Customer Success Manager colleagues in prioritizing open customer issues, ensuring clear documentation of those issues for visibility to the wider team. Actively participate cross-functionally to prioritize product issues based on maximizing retention of the broader customer base, including articulating solutions that capture synergies to address needs of multiple customers. Work as a liaison between your book of business, your platform’s broader customer base, and internal technical teams to drive action that directly contributes to customer satisfaction, retention, and upsell In response to new product releases, lead the development and deployment of customer-facing documentation, release communication, and how-to knowledge to ensure successful adoption of new features. Drive the improvement or new development of practices that improve customer awareness and utilization of Vector’s platforms. Other duties as assigned. Requirements 5-7 years’ experience in a customer-facing, service-oriented position focusing on relationship management. Bachelor’s degree in a related field Knowledge of risk pools and partnerships is preferred. Experience with Public sector, including Fire and Law Enforcement. Ability to manage projects with complex, larger organizations. Knowledge of state specific laws related to products, training requirements, and compliance. Ability to perform in a self-managed environment. Excellent interpersonal skills needed to develop strong business relationships with clients. Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software. Confidence presenting new ideas to clients and high-level executives. Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly. Excellent communication skills verbally and written in addition to presentation skills. Strong work ethic and ability to work independently with minimal supervision. Excellent organizational skills. Ability to adapt to new conditions, assignments, and deadlines. Excellent time management, goal setting and prioritization capability. Thrives working in a fast-paced, team environment. Continual development of the Vector Leadership Competencies. Ability to travel up to 10% What You Can Expect From Us Friendly, open, and casual work environment (ditch the suit & tie) Comprehensive, quality benefits package effective first of the month following your date of hire Matching 401(k) retirement plan Healthy work-life balance with flexible work arrangements and generous time off Educational assistance available for all employees Generous referral incentive program Company social events Philanthropic opportunities What We Value Teamwork - Above all, we’re a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team. Customers First - Our customers’ success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments. Make a Difference - It’s not a job, it’s a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members. Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes. Act Now - We act with urgency. The best time to get something important done is now. We don’t wait and let perfection be the enemy of good. Curiosity - We love a good challenge. We’re scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing. Ownership - We own the outcome and don’t pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own. Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, or status as a protected veteran. Salary Description 50K-65K base + variable pay Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries E-Learning Providers Referrals increase your chances of interviewing at Vector Solutions K-12 by 2x Get notified about new Customer Success Manager jobs in San Diego, CA . Direct to Consumer, Customer Service Manager Customer Service Manager | Remote (U.S. based only) | Full-time San Diego, CA $69,000.00-$07,000.00 21 hours ago Customer Success Specialist - Google Platforms San Diego, CA 68,000.00- 90,000.00 22 hours ago San Diego, CA 110,000.00- 171,000.00 21 hours ago Group Manager, Customer Experience & Service Design (Live Services) Staff Marketing Manager - CRM Operations Sr. Amazon Q Strategist, Amazon Q Customer Success Team Email Marketing Manager (Lifecycle & Campaigns) Senior Employee Benefits Account Manager Senior Manager and People Leader, CRM Marketing Technical Program Manager, Amazon Q Customer Success Team Sr. Product Manager, Seller External Relations San Diego, CA 124,500.00- 206,000.00 4 hours ago Marketing Manager - Growth & Customer Lifecycle Marketing Manager – Global Channel Experiences Manager We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Apply Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer , smarter , and better decisions This role is responsible for cultivating and maintaining strong customer relationships, ultimately ensuring that all client needs are met, resulting in strong satisfaction with our web-based programs. The Customer Success Manager oversees a larger territory focusing on implementation, customer engagement and proactive communication, while also participating in shared team responsibilities. We are recruiting for a Customer Success Manager to join our Public Sector team. This role is responsible for cultivating and maintaining strong customer relationships, delivering value through consultative guidance, and ultimately ensuring that all client needs are met, resulting in strong customer engagement and satisfaction. The Customer Success Manager oversees a larger territory focusing on customer engagement and proactive communication, while also participating in shared team responsibilities. Team members in this role are exceptional communicators, solution-focused, and creative problem solvers. They have a demonstrated ability to work independently, in addition to collaborating with other team members and cross-functional committees. Customer Success Managers have an expert understanding of our product offerings, our clientele, and our internal processes. What You'll Do: Drive retention and expansion of customers in your book of business by strategically and tactically advising customers to ensure platform adoption. Serve as primary contact for all accounts in your book of business. Conduct regular business reviews to measure and achieve success against customer goals. Proactively communicate platform updates, best practices, and progress against open issues to your book of business. Work cross-functionally and with customers to ensure state law requirements are met through products and trainings. Identify and escalate major product issues, client concerns, and retention risks. Host best practices webinars and office hours on a rotating schedule. Participate in the User Acceptance Testing as requested by senior leadership. In tandem with your platform team, work to maintain a helpful and up-to-date knowledge center by identifying needs and creating and updating articles. Contribute to team projects as directed by leadership. Serve as point of escalation for customer care issues. Thoroughly understand your product, including independently providing demonstrations to customers. Identify, document, and resolve issues that occur including assisting junior team members with problem solving. Lead your platform team of Customer Success Manager colleagues in prioritizing open customer issues, ensuring clear documentation of those issues for visibility to the wider team. Actively participate cross-functionally to prioritize product issues based on maximizing retention of the broader customer base, including articulating solutions that capture synergies to address needs of multiple customers. Work as a liaison between your book of business, your platform's broader customer base, and internal technical teams to drive action that directly contributes to customer satisfaction, retention, and upsell In response to new product releases, lead the development and deployment of customer-facing documentation, release communication, and how-to knowledge to ensure successful adoption of new features. Drive the improvement or new development of practices that improve customer awareness and utilization of Vector's platforms. Other duties as assigned. Requirements 5-7 years' experience in a customer-facing, service-oriented position focusing on relationship management. Bachelor's degree in a related field Knowledge of risk pools and partnerships is preferred. Experience with Public sector, including Fire and Law Enforcement. Ability to manage projects with complex, larger organizations. Knowledge of state specific laws related to products, training requirements, and compliance. Ability to perform in a self-managed environment. Excellent interpersonal skills needed to develop strong business relationships with clients. Proficient in Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software. Confidence presenting new ideas to clients and high-level executives. Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly. Excellent communication skills verbally and written in addition to presentation skills. Strong work ethic and ability to work independently with minimal supervision. Excellent organizational skills. Ability to adapt to new conditions, assignments, and deadlines. Excellent time management, goal setting and prioritization capability. Thrives working in a fast-paced, team environment. Continual development of the Vector Leadership Competencies. Ability to travel up to 10% What You Can Expect From Us: Friendly, open, and casual work environment (ditch the suit & tie) Comprehensive, quality benefits package effective first of the month following your date of hire Matching 401(k) retirement plan Healthy work-life balance with flexible work arrangements and generous time off Educational assistance available for all employees Generous referral incentive program Company social events Philanthropic opportunities What We Value: Teamwork - Above all, we're a team. We give and value feedback. We support each other, respect each other and work together to accomplish our common goals and serve our customers. Once we make decisions, we align behind them as a team. Customers First - Our customers' success is our success. They are why we are here. We work to earn the trust of our customers and always deliver on our commitments. Make a Difference - It's not a job, it's a calling. We have passion for our mission, for our customers, for our work, and for sharing a fulfilling experience with our fellow team members. Inclusiveness - Uniqueness is powerful. We support an environment of respect, belonging, and community that promotes a variety of perspectives and crucial conversations, leading to better outcomes. Act Now - We act with urgency. The best time to get something important done is now. We don't wait and let perfection be the enemy of good. Curiosity - We love a good challenge. We're scrappy, we stretch ourselves to be the best, ask questions, learn from our mistakes, and are dedicated to continually improving and growing. Ownership - We own the outcome and don't pass the buck. The score matters. We hold ourselves and each other accountable. We treat company resources like they are our own. Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, or status as a protected veteran. Salary Description 50K-65K base + variable pay #J-18808-Ljbffr

• Location: Copley-Price Family YMCA
• Shift Times:
  • Flexible / Open

• Model the YMCA character values of caring, honesty, respect and responsibility in all aspects of position responsibilities, particularly through actions and conversation with members

• Monitor access to facility and answer all incoming phone calls according to Association policies and procedures

• Engage in active listening with members to build relationships, understand individual's goals and interests and take the initiative to assist in the achievement of those goals

• Maintain working knowledge of branch and Association programs to communicate and share information to members and participants

• Greet, interview, and tour future members using cause-driven sales and engagement techniques

• Using cause-driven sales and engagement techniques and proper administration procedures, accurately process all membership sales, membership upgrades/downgrades, and membership renewals

• Process program scholarship applications

• Implement, distribute, and communicate all membership marketing campaigns and any sales related promotions

• Build positive member relationships and cultivate member Y stories with the intention of increasing participation in our Y's Support Campaign

• Maintain working knowledge of scholarship programs, while actively encouraging and assisting members in the successful completion of the application process

• Serve as Manager on Duty when higher management is out of the office
• Process program enrollment transfers and overrides in TREC when necessary

• Visual and auditory ability and willingness to respond to critical incidents and the physical ability to act swiftly in an emergency and follow the branch emergency plan

• Ability to work as part of a team. Develops harmonious relationships with staff, members, guests, and volunteers
• Other duties as assigned

• 2+ years' of sales and relationship-building experience

• Passion, enthusiasm, and commitment to the mission and cause of the YMCA

• An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our centers

• Strong interpersonal, verbal and written communication skills with the ability to relate effectively to diverse groups of people from all social and economic segments of the community

• Ability to work as part of a team and develop harmonious relationships with staff, members, guests and volunteers

• Conflict resolution skills, and ability to demonstrate sound judgment and initiative

• Ability to effectively manage multiple tasks simultaneously with attention to detail

• Experience with basic Windows based applications

• Possess basic math, grammar, and spelling skills to complete transactions

• Licensing, state law and our government funders require that staff within YMCA of San Diego County be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
• CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations:
  • American Red Cross
  • American Heart Association
  • American Safety & Health Institute

The Sr. Member Services Representative is responsible for building positive relationships among members, participants, volunteers and staff, with the intent to grow membership. The Representative creates a positive image of the YMCA by providing excellent customer service, actively responding to inquiries, questions and needs, efficiently handling calls and providing accurate information. As well, conduct member interviews with the intention of connecting members to membership and programs based on individual interests and goals. The individual in the position will work in a team-oriented environment. The Representative will serve as Manager on Duty when higher management is out of the office. The Sr. Member Services Representative assists with front desk operations by providing leadership, training, and support to Member Services Representative employees in addition to completing general Membership administrative duties.

For information on Y Employee Perks, click on this link:Employee Benefits | YMCA of San Diego County (ymcasd.org)

Schedule

• Location: Copley-Price Family YMCA
• Shift Times:
  • Flexible / Open

• Model the YMCA character values of caring, honesty, respect and responsibility in all aspects of position responsibilities, particularly through actions and conversation with members

• Monitor access to facility and answer all incoming phone calls according to Association policies and procedures

• Engage in active listening with members to build relationships, understand individuals goals and interests and take the initiative to assist in the achievement of those goals

• Maintain working knowledge of branch and Association programs to communicate and share information to members and participants

• Greet, interview, and tour future members using cause-driven sales and engagement techniques

• Using cause-driven sales and engagement techniques and proper administration procedures, accurately process all membership sales, membership upgrades/downgrades, and membership renewals

• Process program scholarship applications

• Implement, distribute, and communicate all membership marketing campaigns and any sales related promotions

• Build positive member relationships and cultivate member Y stories with the intention of increasing participation in our Ys Support Campaign

• Maintain working knowledge of scholarship programs, while actively encouraging and assisting members in the successful completion of the application process

• Serve as Manager on Duty when higher management is out of the office
• Process program enrollment transfers and overrides in TREC when necessary

• Visual and auditory ability and willingness to respond to critical incidents and the physical ability to act swiftly in an emergency and follow the branch emergency plan

• Ability to work as part of a team. Develops harmonious relationships with staff, members, guests, and volunteers
• Other duties as assigned

• 2+ years of sales and relationship-building experience

• Passion, enthusiasm, and commitment to the mission and cause of the YMCA

• An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our centers

• Strong interpersonal, verbal and written communication skills with the ability to relate effectively to diverse groups of people from all social and economic segments of the community

• Ability to work as part of a team and develop harmonious relationships with staff, members, guests and volunteers

• Conflict resolution skills, and ability to demonstrate sound judgment and initiative

• Ability to effectively manage multiple tasks simultaneously with attention to detail

• Experience with basic Windows based applications

• Possess basic math, grammar, and spelling skills to complete transactions

• Licensing, state law and our government funders require that staff within YMCA of San Diego County be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
• CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations:
  • American Red Cross
  • American Heart Association
  • American Safety & Health Institute

YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego CountyOffice of Labor Standards and Enforcement.