67,083 Client Accounts jobs in the United States

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.SummaryThe Client Accounts Administrator is expected to successfully manage the firm's top-tier billing portfolios based on defined support models to include highest volumes and fees for institutional, high-profile clients and attorneys. Serves as proxy for regional supervisors as needed and is considered a subject-matter expert in the field of billing. Represents the department by participating in client meetings and across groups and sets and drives agendas impacting billing practices and processes. Works with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm. Responsible for handling the most complex domestic and global billing clients. Edits, proofreads, finalizes, and submits invoices to clients on a monthly billing cycle. Researches client billing data and provides detailed analysis to attorneys and support staff. As part of the team, provides and ensures a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books. Provides training and mentoring to other staff members on all billing procedures.LocationThis position can sit in our Atlanta, Baltimore, Boston, Chicago, Dallas, Houston, Miami, Minneapolis, New York, Philadelphia, Raleigh, Reston, Short Hills, Tampa, Washington D.C., or Wilmington offices and offers a hybrid work schedule.ResponsibilitiesUS ClientsExpected to manage complex billing in terms of volumes, global clients, and electronic billing assignments.Performs a variety of duties to support the full billing cycle to include reviewing and editing prebills, seeking requisite approvals for deferrals, write-offs and time transfers.Fields billing inquiries. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response and resolution.High level of proficiency in BillBlast and key electronic billing vendor sites, quality assurance prior to client invoice finalization, and root-cause analysis for electronic bill rejection. Pursues root-cause rejection resolution.High level of proficiency in Aderant, pre-bill preparation, invoice finalization, accruals, and quality assurance of client invoice.Maintains an accurate description of all client billing requirements which may also include guidelines established by the client's general counsel. Updates and tracks changes to the requirements as necessary. Able to summarize and communicate to key stakeholders.Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting.Gathers and submits accrual information based on client requirements.Finalizes invoices and submits directly to the client (per policy) or provides to attorneys for transmission to the client (per approved exceptions to policy). Includes other billing information as needed.Submits finalized invoices electronically based on client requirements.Continuously strives to improve client service and deliverables. Utilizes knowledge of the legal industry to deliver appropriate solutions to the client.Shares expertise and knowledge to support team member development. Effectively engages with all team members.Able to proxy for or with manager when additional team support is required.Drives improvements through collaboration with other departments.Engages appropriate tools and resources provided to effectively deliver assignments and meet deadlines. Manages time efficiently.Other duties as assigned.Global ClientsCoordinates and leads global client unified billing. This includes managing global client account assignments and performing all full-cycle billing functions associated with both the firm's and the client's billing requirements.Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting.Liaises directly, or via assigned team support, with international counterparts to obtain accurate accrual and forecasting information for monthly client reporting.Keeps U.S. Billing Timekeeper informed and follows up with international counterparts as required to ensure that engaged locations stay within budget and issues invoices timely. Initiates troubleshooting issues with finance counterparts as needed.Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.Generates global client LEDES files for electronic billing based on client requirements.Desired SkillsStrong communication and interpersonal skills required to interact with staff and timekeepers. Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment. Must be an accurate proofreader and have strong attention to detail. Ability to troubleshoot and resolve complex problems required. Must have proven analytical skills. Has ability to work independently and is able to take direction well.Minimum EducationHigh School Diploma or GED.Preferred EducationBachelor's Degree in Accounting, Finance or similar field highly preferred.Minimum Years of Experience5 years successfully managing high volume billing portfolios in a fast-paced environment.Must have an expert level of knowledge and experience with direct billing or client accounts (to include domestic and global billing; and e-Billing) for a law or professional services organization required.Experience as a team lead preferred.Is considered a subject-matter expert.Strong computer skills including advanced proficiency in Excel and accounting systems such as Aderant.Requires proficiency in e-billing applications such as Bill Blast or e-Billing Hub.Essential Job ExpectationsWhile the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.Provide timely, accurate, and quality work product.Successfully meet deadlines, expectations, and perform work duties as required.Foster positive work relationships.Comply with all firm policies and practices.Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.Ability to work under pressure and manage competing demands in a fast-paced environment.Perform all other duties, tasks or projects as assigned.Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.Physical DemandsSedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.Work EnvironmentThe individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm's discretion in the future.Disclaimer The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm's discretion at any time. This job description does not change the at-will nature of employment. Application Process Applicants must apply directly online instead of sending application materials via email. Accommodation Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact Agency applications will not be considered. No immigration sponsorship is available for this position. The firm's expected hiring range for this position is $40.39 - $61.55 per hour depending on the candidate's geographic market location. Non-exempt positions will be paid on an hourly basis and paid overtime in accordance with applicable laws.The compensation offered for employment will also be dependent on other factors including the candidate's experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k).#LI-SB1DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center.

We have an exciting opportunity for a Client Accounts Analyst in the Atlanta, Austin, Chicago, Houston, New York or Washington, DC office at Eversheds Sutherland (US) LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of lawyers, paralegals and business professionals.

The Client Accounts Analyst is responsible for facilitating the goals and activities of the firm's client accounts management in the Accounting and Finance Department. This role involves collaborating with Billers, Partners, Legal Secretaries and Clients to provide high-level, results-driven support and service, ensuring the timely collection of Accounts Receivable to meet and exceed firm expectations. The Client Accounts Analyst will play a critical role in maintaining the financial health of the firm by analyzing client accounts, identifying trends, and implementing strategies to optimize collections. This position requires a high level of analytical skills, attention to detail, and the ability to work independently and as part of a team.

Responsibilities and Duties:

• Documents communications between clients, attorneys, and accounting staff in ARCS Collections Software in a systematically manner. Ensure all interactions are accurately recorded and easily accessible for future reference.
• Conducts thorough research on client activities, including historical billing and collections, to develop a comprehensive understanding of client behavior. Use this information to predict future payment patterns and identify potential issues.
• Analyzes data to identify and resolve problematic patterns that may adversely influence billing and collections. Develops and implements strategies to mitigate these issues and improve overall collection rates.
• Coordinates with Accounts Receivable Team to ensure the accurate allocation of client funds received. Works closely with the team to streamline processes and improve efficiency.
• Coordinates with Billing Team on client status updates and organizes next steps to action by leading suggestions on escalating accounts.
• Maintains a high level of discretion, confidentiality, and sound judgement in accounting transactions and interactions with others. Ensures all actions comply with firm policies and ethical standards.
• Maintains key reporting metrics shared with management and monthly inventory meetings.
• Addresses the receivables of transitioning Partners in a timely manner, in accordance with Account procedure. Monitor and manage ageing receivables to minimize overdue accounts.
• Seeks necessary write-off approvals in accordance with firm policy. Provides detailed justifications for write-offs and ensures they are processed accurately.
• Manages escalated client accounts by submitting and tracking status with third party collection agencies.
• Provides ad hoc reporting as requested by Accounting Management or other firm leaders. Prepares detailed and accurate reports that support decision-making and strategic planning.
• Identifies and suggests improvements to existing processes and implements approved changes. Continuously seek ways to enhance efficiency and effectiveness in collections activities.
• Performs other duties, as assigned with the ability to adapt to cyclical periods, peak workloads, and new assignments.

Knowledge, Skills and Abilities:

• A Bachelor's degree is preferred in Business Administration, Accounting, Finance or a business related field from an accredited college or university.
• 4+ years' experience in accounting or other business experience. Legal or professional services experience is preferred.
• Excellent interpersonal, written and verbal communication skills are required. Proven analytical and problem-solving skills. In depth and broad understanding of and experience with applications and databases. Strong organizational skills and attention to detail. Ability to multi-task and prioritize workloads. Ability to present ideas in a business-friendly and user-friendly language. Displays excellent judgment. Interacts comfortably and confidently with people of all levels, both inside and outside the firm.
• Proficient with accounting and business software programs. Excellent computer skills, including proficiency with the entire Microsoft Office Suite, especially Microsoft Excel. Advanced knowledge of accounting software systems is required.

This is a hybrid role and will require on-site presence 3 days per week. The salary ranges for this position vary depending on the geographic location and other factors such as experience, internal equity, market data, and job-related considerations. The range for this position is from $62,100 - $95,000, with offers contingent upon the various factors. The firm's compensation strategy includes not just a base salary but also comprehensive benefits such as healthcare, paid time off, discretionary merit bonuses, life and disability insurance, retirement plans and tailored learning opportunities.

Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Eversheds Sutherland (US) LLP maintains a policy of affording all employees and applicants equal employment opportunities without regard to actual or perceived race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender (including gender identity or expression or transgender status), national origin, age, disability, genetic information, marital or familial status, domestic violence victim status, ancestry, amnesty, citizenship status, ethnicity, military and veteran status, or any other characteristic protected by applicable law. Unlawful discrimination, harassment and retaliation will not be tolerated in any of the Firm's offices or any other work-related setting. Qualified individuals with a disability may request a reasonable accommodation in order to apply for a position or to enable them to perform the essential functions of a position for which they are otherwise qualified. EEO.

We have an exciting opportunity for a Client Accounts Analyst in the Atlanta, Austin, Chicago, Houston, New York or Washington, DC office at Eversheds Sutherland (US) LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of lawyers, paralegals and business professionals.

The Client Accounts Analyst is responsible for facilitating the goals and activities of the firms client accounts management in the Accounting and Finance Department. This role involves collaborating with Billers, Partners, Legal Secretaries and Clients to provide high-level, results-driven support and service, ensuring the timely collection of Accounts Receivable to meet and exceed firm expectations. The Client Accounts Analyst will play a critical role in maintaining the financial health of the firm by analyzing client accounts, identifying trends, and implementing strategies to optimize collections. This position requires a high level of analytical skills, attention to detail, and the ability to work independently and as part of a team.

Responsibilities and Duties:

• Documents communications between clients, attorneys, and accounting staff in ARCS Collections Software in a systematically manner. Ensure all interactions are accurately recorded and easily accessible for future reference.
• Conducts thorough research on client activities, including historical billing and collections, to develop a comprehensive understanding of client behavior. Use this information to predict future payment patterns and identify potential issues.
• Analyzes data to identify and resolve problematic patterns that may adversely influence billing and collections. Develops and implements strategies to mitigate these issues and improve overall collection rates.
• Coordinates with Accounts Receivable Team to ensure the accurate allocation of client funds received. Works closely with the team to streamline processes and improve efficiency.
• Coordinates with Billing Team on client status updates and organizes next steps to action by leading suggestions on escalating accounts.
• Maintains a high level of discretion, confidentiality, and sound judgement in accounting transactions and interactions with others. Ensures all actions comply with firm policies and ethical standards.
• Maintains key reporting metrics shared with management and monthly inventory meetings.
• Addresses the receivables of transitioning Partners in a timely manner, in accordance with Account procedure. Monitor and manage ageing receivables to minimize overdue accounts.
• Seeks necessary write-off approvals in accordance with firm policy. Provides detailed justifications for write-offs and ensures they are processed accurately.
• Manages escalated client accounts by submitting and tracking status with third party collection agencies.
• Provides ad hoc reporting as requested by Accounting Management or other firm leaders. Prepares detailed and accurate reports that support decision-making and strategic planning.
• Identifies and suggests improvements to existing processes and implements approved changes. Continuously seek ways to enhance efficiency and effectiveness in collections activities.
• Performs other duties, as assigned with the ability to adapt to cyclical periods, peak workloads, and new assignments.

Knowledge, Skills and Abilities:

• A Bachelors degree is preferred in Business Administration, Accounting, Finance or a business related field from an accredited college or university.
• 4+ years experience in accounting or other business experience. Legal or professional services experience is preferred.
• Excellent interpersonal, written and verbal communication skills are required. Proven analytical and problem-solving skills. In depth and broad understanding of and experience with applications and databases. Strong organizational skills and attention to detail. Ability to multi-task and prioritize workloads. Ability to present ideas in a business-friendly and user-friendly language. Displays excellent judgment. Interacts comfortably and confidently with people of all levels, both inside and outside the firm.
• Proficient with accounting and business software programs. Excellent computer skills, including proficiency with the entire Microsoft Office Suite, especially Microsoft Excel. Advanced knowledge of accounting software systems is required.

This is a hybrid role and will require on-site presence 3 days per week. The range for this position is $62,100 - $95,000. Salary is commensurate with years of relevant experience & geographic location.

Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Eversheds Sutherland (US) LLP maintains a policy of affording all employees and applicants equal employment opportunities without regard to actual or perceived race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender (including gender identity or expression or transgender status), national origin, age, disability, genetic information, marital or familial status, domestic violence victim status, ancestry, amnesty, citizenship status, ethnicity, military and veteran status, or any other characteristic protected by applicable law. Unlawful discrimination, harassment and retaliation will not be tolerated in any of the Firms offices or any other work-related setting. Qualified individuals with a disability may request a reasonable accommodation in order to apply for a position or to enable them to perform the essential functions of a position for which they are otherwise qualified. EEO.

Associate

Full-time

Legal, Accounting/Auditing, and Finance

Law Practice and Legal Services

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.

Summary
The Client Accounts Administrator is expected to successfully manage the firm's top-tier billing portfolios based on defined support models to include highest volumes and fees for institutional, high-profile clients and attorneys. Serves as proxy for regional supervisors as needed and is considered a subject-matter expert in the field of billing. Represents the department by participating in client meetings and across groups and sets and drives agendas impacting billing practices and processes. Works with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm. Responsible for handling the most complex domestic and global billing clients. Edits, proofreads, finalizes, and submits invoices to clients on a monthly billing cycle. Researches client billing data and provides detailed analysis to attorneys and support staff. As part of the team, provides and ensures a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books. Provides training and mentoring to other staff members on all billing procedures.

Location

This position can sit in any of our US offices and offers a hybrid work schedule.

Responsibilities

• US Clients
  
  • Expected to manage complex billing in terms of volumes, global clients, and electronic billing assignments.
  • Performs a variety of duties to support the full billing cycle to include reviewing and editing prebills, seeking requisite approvals for deferrals, write-offs and time transfers.
  • Fields billing inquiries. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response and resolution.
  • High level of proficiency in BillBlast and key electronic billing vendor sites, quality assurance prior to client invoice finalization, and root-cause analysis for electronic bill rejection. Pursues root-cause rejection resolution.
  • Maintains an accurate description of all client billing requirements which may also include guidelines established by the client's general counsel. Updates and tracks changes to the requirements as necessary. Able to summarize and communicate to key stakeholders.
  • Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting.
  • Gathers and submits accrual information based on client requirements.
  • Finalizes invoices and submits directly to the client (per policy) or provides to attorneys for transmission to the client (per approved exceptions to policy). Includes other billing information as needed.
  • Submits finalized invoices electronically based on client requirements.
  • Continuously strives to improve client service and deliverables. Utilizes knowledge of the legal industry to deliver appropriate solutions to the client.
  • Shares expertise and knowledge to support team member development. Effectively engages with all team members.
  • Able to proxy for or with manager when additional team support is required.
  • Drives improvements through collaboration with other departments.
  • Engages appropriate tools and resources provided to effectively deliver assignments and meet deadlines. Manages time efficiently.
  • Other duties as assigned.

• Global Clients
  • Coordinates and leads global client unified billing. This includes managing global client account assignments and performing all full-cycle billing functions associated with both the firm's and the client's billing requirements.
  • Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting.
  • Liaises directly, or via assigned team support, with international counterparts to obtain accurate accrual and forecasting information for monthly client reporting.
  • Keeps U.S. Billing Timekeeper informed and follows up with international counterparts as required to ensure that engaged locations stay within budget and issues invoices timely. Initiates troubleshooting issues with finance counterparts as needed.
  • Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
  • Generates global client LEDES files for electronic billing based on client requirements.

• High School Diploma or GED.

• Bachelor's Degree in Accounting, Finance or similar field highly preferred.

• 5 years successfully managing high volume billing portfolios in a fast-paced environment.
• Must have an expert level of knowledge and experience with direct billing or client accounts (to include domestic, global and e-Billing) for a law or professional services organization required.
• Experience as a team lead preferred.
• Is considered a subject-matter expert.
• Strong computer skills including advanced proficiency in Excel and accounting systems such as Aderant.
• Requires proficiency in e-billing applications such as Bill Blast or e-Billing Hub.

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
• Provide timely, accurate, and quality work product.
• Successfully meet deadlines, expectations, and perform work duties as required.
• Foster positive work relationships.
• Comply with all firm policies and practices.
• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
• Ability to work under pressure and manage competing demands in a fast-paced environment.
• Perform all other duties, tasks or projects as assigned.

Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been engaged to identify a Manager Client Accounts.

Title: Manager Client Accounts

Location: Remote - Arizona, California or Washington

Key Notes/Company Details:

• Multi-Billion Dollar Business, Employing over 3600 Lawyers
• Multi-award winner and distinguished recognitions; top law firm for Innovation in the Business of Law, Excellence in Diversity Law Firm Award, Gold Standard Certification from the Women in Law Empowerment Forum (WILEF), Top Performer and Compass Award designations from the Leadership Council on Legal Diversity (LCLD) - to name a few
• Headquartered in both Chicago, IL and London, England
• Culture includes individuals of high standards, providing support and collaboration throughout the business
• Manager Client Accounts – Billing Rates & Matter Management will be leading the Matter Information and Accounting Services Teams

• Connects with stakeholders to understand business needs, develops and implements best practices for billing management function. Continually drives results through innovation and thought leadership.
• Leads a team of billing specialists, ensuring overall alignment with the firm’s billing practices, policies and procedures. Provides daily supervision, support and guidance to direct reports.
• Ensures work assignments are completed in a timely manner and meets the expectations of internal and external clients.
• Meets regularly with individual direct reports, provides coaching and training to team, recognizes areas for professional development, completes performance reviews, and conducts the annual review with the employee.
• Provides training to ensure that billing processes and policies are applied consistently across the department.
• Onboards new team members. Provides training and guidance on billing processes and procedures. Secures other training as needed to ensure success.
• Interacts with clients, attorneys and business professionals and acts as a point of escalation. Researches and resolves billing issues, including account analysis, and assists attorneys and billing team with processing and collecting of invoices in a timely manner.
• Escalates unresolved billing issues to senior management for timely resolution as needed.
• Continually tracks team metrics to ensure the team is meeting service level requirements, analyzes service level issues, and implements solutions expeditiously. Analyzes need for additional metrics to continuously drive exceptional client service levels.
• Creates and maintains complex monthly reporting. Reviews data for accuracy prior to submitting. Determines if additional reporting is needed to drive exceptional client support.
• Participates and supports project management initiatives. Leads and manages projects to include project planning, development, and execution.
• Meets regularly with assigned team members. Prepares agendas and captures/tracks important discussion items.
• Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
• Other duties as assigned.

• 7 years of experience in a billing function in a law or professional services firm.
• At least 2 years of experience in management or supervisory position required.
• Strong computer skills including advanced proficiency of Excel as well as accounting systems such as Elite and/or Aderant (Aderant experience strongly preferred).
• Advanced experience with e-Billing applications required.

• Minimum - High School Diploma or GED
• Preferred - Bachelor's Degree Finance, Accounting or similar field or CPA

• Extensive Medical, Dental and Vision
• Pre-tax Savings Plans
• Profit Sharing and 401K Savings Plans
• Paid Time off
• Life, disability and critical illness insurance options
• Discount Program
• Backup child and adult/elder care
• College Coach Educational advising through College Coach

Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been engaged to identify a Manager Client Accounts.

Title: Manager Client Accounts

Location: Remote - Arizona, California or Washington

Key Notes/Company Details:

• Multi-Billion Dollar Business, Employing over 3600 Lawyers
• Multi-award winner and distinguished recognitions; top law firm for Innovation in the Business of Law, Excellence in Diversity Law Firm Award, Gold Standard Certification from the Women in Law Empowerment Forum (WILEF), Top Performer and Compass Award designations from the Leadership Council on Legal Diversity (LCLD) - to name a few
• Headquartered in both Chicago, IL and London, England
• Culture includes individuals of high standards, providing support and collaboration throughout the business
• Manager Client Accounts – Billing Rates & Matter Management will be leading the Matter Information and Accounting Services Teams

• Connects with stakeholders to understand business needs, develops and implements best practices for billing management function. Continually drives results through innovation and thought leadership.
• Leads a team of billing specialists, ensuring overall alignment with the firm’s billing practices, policies and procedures. Provides daily supervision, support and guidance to direct reports.
• Ensures work assignments are completed in a timely manner and meets the expectations of internal and external clients.
• Meets regularly with individual direct reports, provides coaching and training to team, recognizes areas for professional development, completes performance reviews, and conducts the annual review with the employee.
• Provides training to ensure that billing processes and policies are applied consistently across the department.
• Onboards new team members. Provides training and guidance on billing processes and procedures. Secures other training as needed to ensure success.
• Interacts with clients, attorneys and business professionals and acts as a point of escalation. Researches and resolves billing issues, including account analysis, and assists attorneys and billing team with processing and collecting of invoices in a timely manner.
• Escalates unresolved billing issues to senior management for timely resolution as needed.
• Continually tracks team metrics to ensure the team is meeting service level requirements, analyzes service level issues, and implements solutions expeditiously. Analyzes need for additional metrics to continuously drive exceptional client service levels.
• Creates and maintains complex monthly reporting. Reviews data for accuracy prior to submitting. Determines if additional reporting is needed to drive exceptional client support.
• Participates and supports project management initiatives. Leads and manages projects to include project planning, development, and execution.
• Meets regularly with assigned team members. Prepares agendas and captures/tracks important discussion items.
• Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
• Other duties as assigned.

• 7 years of experience in a billing function in a law or professional services firm.
• At least 2 years of experience in management or supervisory position required.
• Strong computer skills including advanced proficiency of Excel as well as accounting systems such as Elite and/or Aderant (Aderant experience strongly preferred).
• Advanced experience with e-Billing applications required.

• Minimum - High School Diploma or GED
• Preferred - Bachelor's Degree Finance, Accounting or similar field or CPA

• Extensive Medical, Dental and Vision
• Pre-tax Savings Plans
• Profit Sharing and 401K Savings Plans
• Paid Time off
• Life, disability and critical illness insurance options
• Discount Program
• Backup child and adult/elder care
• College Coach Educational advising through College Coach

Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been engaged to identify a Manager Client Accounts.

Title: Manager Client Accounts

Location: Remote - Arizona, California or Washington

Key Notes/Company Details:

• Multi-Billion Dollar Business, Employing over 3600 Lawyers
• Multi-award winner and distinguished recognitions; top law firm for Innovation in the Business of Law, Excellence in Diversity Law Firm Award, Gold Standard Certification from the Women in Law Empowerment Forum (WILEF), Top Performer and Compass Award designations from the Leadership Council on Legal Diversity (LCLD) - to name a few
• Headquartered in both Chicago, IL and London, England
• Culture includes individuals of high standards, providing support and collaboration throughout the business
• Manager Client Accounts – Billing Rates & Matter Management will be leading the Matter Information and Accounting Services Teams

• Connects with stakeholders to understand business needs, develops and implements best practices for billing management function. Continually drives results through innovation and thought leadership.
• Leads a team of billing specialists, ensuring overall alignment with the firm’s billing practices, policies and procedures. Provides daily supervision, support and guidance to direct reports.
• Ensures work assignments are completed in a timely manner and meets the expectations of internal and external clients.
• Meets regularly with individual direct reports, provides coaching and training to team, recognizes areas for professional development, completes performance reviews, and conducts the annual review with the employee.
• Provides training to ensure that billing processes and policies are applied consistently across the department.
• Onboards new team members. Provides training and guidance on billing processes and procedures. Secures other training as needed to ensure success.
• Interacts with clients, attorneys and business professionals and acts as a point of escalation. Researches and resolves billing issues, including account analysis, and assists attorneys and billing team with processing and collecting of invoices in a timely manner.
• Escalates unresolved billing issues to senior management for timely resolution as needed.
• Continually tracks team metrics to ensure the team is meeting service level requirements, analyzes service level issues, and implements solutions expeditiously. Analyzes need for additional metrics to continuously drive exceptional client service levels.
• Creates and maintains complex monthly reporting. Reviews data for accuracy prior to submitting. Determines if additional reporting is needed to drive exceptional client support.
• Participates and supports project management initiatives. Leads and manages projects to include project planning, development, and execution.
• Meets regularly with assigned team members. Prepares agendas and captures/tracks important discussion items.
• Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
• Other duties as assigned.

• 7 years of experience in a billing function in a law or professional services firm.
• At least 2 years of experience in management or supervisory position required.
• Strong computer skills including advanced proficiency of Excel as well as accounting systems such as Elite and/or Aderant (Aderant experience strongly preferred).
• Advanced experience with e-Billing applications required.

• Minimum - High School Diploma or GED
• Preferred - Bachelor's Degree Finance, Accounting or similar field or CPA

• Extensive Medical, Dental and Vision
• Pre-tax Savings Plans
• Profit Sharing and 401K Savings Plans
• Paid Time off
• Life, disability and critical illness insurance options
• Discount Program
• Backup child and adult/elder care
• College Coach Educational advising through College Coach

Sr. Manager, Client Accounts & Operations - Banking Join to apply for the Sr. Manager, Client Accounts & Operations - Banking role at Goodwin . Become part of Goodwin’s Global Operations Team and make a significant impact on a global scale. We collaborate with leading investors, entrepreneurs, and disruptors across industries such as life sciences, private equity, real estate, technology, and finance. Our team fosters an environment of cross-functional learning, networking, and collaboration. We partner with attorneys and clients to deliver innovative solutions in litigation, regulatory compliance, advisory services, and complex transactions. Our core values include integrity, ingenuity, agility, and ambition, recognized by The American Lawyer as the “Best Business Team”. This role offers a growth opportunity in a dynamic, global environment, working with forward-thinking colleagues. As the Client Success Senior Manager for large banking clients, you will work closely with partners and the Strategic Relationship lead to deliver exceptional value, tailored solutions, and strategic collaboration. The role requires industry knowledge, a client-centric approach, proactive problem solving, and the ability to work across teams to provide holistic client solutions. What You Will Do In this role, you will coordinate with legal teams and internal operations to ensure seamless partnership, lead operational excellence, and act as the main contact for clients. You will also support business development efforts to expand the firm’s footprint with existing clients. Core focus areas include: Pricing Strategy & Profitability Lead efforts to maximize value and profitability through creative fee structures and alternative fee arrangements. Manage billing and pricing matters, including financial planning and negotiations. Advise clients and partners on pricing strategies and rate negotiations. Billing and Collections Serve as the primary contact for billing and collections, managing related processes and relationships. Ensure compliance with billing requirements and assist with collections efforts. Client Reporting & Management Oversee client reporting, system evaluations, and compliance with security policies. Coordinate with legal operations and lead client review meetings. Client Building & Development Collaborate with the Client Development team to strengthen relationships and identify expansion opportunities. Support client pitches, RFP responses, and marketing initiatives. Firm-wide Collaboration & Coordination Support initiatives like the Banking Pilot and share best practices across teams. Enhance client engagement and internal knowledge sharing. Practice Management Monitor diversity statistics, manage matter processes, and oversee conflict policies. Assist with internal training and process improvements. Who You Are 8+ years of experience in business, law, consulting, or professional services operations. Experience managing large client accounts. Knowledge of banking industry and operations is a plus. Familiarity with project management methodologies (e.g., Six Sigma, Lean, Agile). Bachelor’s degree required; MBA or similar is advantageous. Proactive, innovative, and detail-oriented with strong organizational skills. Excellent communication, relationship-building, and client management skills. Financial acumen, including budgeting and fee negotiations. Ability to adapt to changing needs and navigate a complex organization. Willingness to travel periodically. Benefits and More Goodwin offers a competitive compensation package and benefits, including: Flexible work arrangements Health, dental, vision insurance Retirement plans Paid time off and holidays Professional development opportunities Employee wellness programs This position complies with relevant fair chance employment ordinances. Goodwin is an equal opportunity employer. Reasonable accommodations are available upon request. Position salary range: $155,000 - $185,000, varies by location and experience. Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development #J-18808-Ljbffr