635 Client Care Specialist jobs in Medford

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers such as Raid, Glade, Ziploc and more, in v Director, Sales, Management, Customer Engagement, Account, Total Rewards, Manufacturing

Yesss! This group is expanding, again!

If you are looking for professional advancement in PV, then this may be a great opportunity for you! This incredible opportunity combines your PV expertise, your client management experience, your excellent interpersonal skills, your energy, and your solutions focused mindset as an Associate Director / Director / Senior Director, Safety Solutions and Account Management . In this role you will have the amazing experience to work with clients on PV projects from pre-award where you will offer your expertise and solutions based upon your profound knowledge of PV operations through project award where you will continue to build upon the relationship you've established and serve as a primary point of contact for clients.

The Safety Services Solutions and Account Management lead works with clients from pre-award through post-award in the creative design, operational conduct and successful delivery of global pharmacovigilance solutions. They work in partnership with operational and commercial teams to optimize new business awards though the development of creative, cost-effective and high-quality competitive strategies and business solutions which differentiate Parexel as a premier pharmacovigilance provider. Post award, the position continues to support the operational team and the client to ensure a smooth project implementation and the offering of strategic solutions which maximize the program's operational and fiscal delivery. The role serves as the point of contact for issue escalation, governance and ongoing account relationship management. The Associate Director demonstrates expertise and confidence in the services offered by Parexel, supports delivery excellence and mentors project leads.

Key Accountabilities:

Pre-sales
*Works in partnership with operational and commercial staff to support SBU sales targets, including but not limited to:

• Strategic guidance for major accounts

• Identification of new opportunities

• Development of creative, competitive program offerings

• Presentations which drive early engagement

* Participate as a member of the discovery session to understand the client's business objectives and system needs and support clients through the pre-award process
* Drive a consultative approach which enables Parexel to develop unique business solutions and positions the value of those solutions to drive industry leadership

Solutions Development
* Engages with experts across Parexel and leads the formulation of short term and long-term strategies to maximize value for the customer and differentiate Parexel from its competitors
* When developing solutions, considers operational and financial risks and proactively consults internal stakeholders for input
* Works collaboratively with other members of the Parexel team to ensure Proposals/Work Orders are Customer focused:

• Presented professionally, conveying value proposition and critical success factors

• Achievable with accurate milestones, scope and budget

• Based upon appropriate assumptions and strategy discussions

• Delivered to clients in a timely manner while ensuring adequate time for internal stakeholder review

• Clear and maximize Parexel's ability to capture scope changes through effective risk assessments

* Maintains extensive knowledge of Parexel's pharmacovigilance offerings and how they relate to other Parexel offerings; utilizes the knowledge to identify business opportunities for Parexel
* Maintains knowledge of industry trends, competition and innovations to best position Parexel offerings
* Participates in capabilities meetings, sales engineering processes, proposal ideation, bid defense meetings and Q&A sessions.
* Promotes the strength and development of Parexel offerings by consistently analyzing feedback and applying lessons learned to new offerings and opportunities

Post-award account management
* Ensures effective handover to operational team
* Maintains knowledge of project and works with client and operational team to ensure sold solution meets quality, efficiency and financial targets in addition to customer satisfaction
* Coordinates approaches with broader Parexel team, as applicable to solve post-award client issues and provide a unified presence to customers
* Serves as a resource and mentor to program managers and leads
* Demonstrates confidence and knowledge of the services offered by Parexel Safety Services to the point of leading Steering Committee Meetings, Governance Boards and ongoing Operating Committees
* Supports requests for expansions in scope and pursuits of new business for current customers
* Acts as a point of escalation for clients
* Actively participates in leading industry forums and professional organizations
* Consults internally and externally, as requested

Skills:
* Demonstrates a positive, energetic, 'make it happen' attitude, especially during difficult situations
* Builds strong client relationships, consistently understanding the client needs and serves as the voice of the client.
* Builds strong cross functional relationships in a matrix environment. Strives to understand the opinions and needs of others and remains non-judgmental during problematic situations.
* Proactively collaborates with all stakeholders, considering the impact of the solution on others
* Thinks strategically and creatively while employing pragmatic approaches to delivery
* Demonstrates excellent interpersonal, verbal and written communication skills with the ability to communicate complex ideas in a simple, understandable and compelling manner.
* Demonstrates good negotiation skills.
* Manages multiple and varied tasks and prioritizes workload with attention to detail.
* Demonstrates exceptional analytical and problem-solving skills
* Demonstrates good general business/operational skills

Knowledge and Experience:
* 10+ years pharmacovigilance/safety services experience
* Experience in developing client safety solutions in a Clinical Research Organization environment to include some experience developing bids and proposals
* Client-facing experience with related skills
* Knowledge of process improvement, including the role of automation for quality and efficiency gains
* Excellent knowledge of ICH, CIOMS and global drug safety regulations.
* Knowledge of the pharmaceutical and biotechnical world-markets

Education:
Bachelor's degree, with concentration in life sciences or healthcare-related field preferred. Advanced degree preferred.

Willingness to travel up to 30% may be required

Past experience and qualifications will be assessed during the interview process and the appropriate level will be determined.

Employment is contingent on disclosure of your COVID-19 vaccination status and, if relevant, proof of vaccination.

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future - for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

The Sales Account Director, SC Johnson Ahold and C&S Wholesale will lead customer engagement, joint business planning and internal alignment on targets for growth. Seeking a proven strategic leader and proactive thinker who anticipates market trends and has a track record of creating and executing plans that drive sales and share growth.

KEY RESPONSIBILITIES

• Own strategic national headquarter relationship. Lead joint business planning and manage customer trade and omnichannel investment to drive sales growth, share, distribution, and profitability through tailored strategies and related banner initiatives.
• Build strong customer relationships and partnerships with regular executive wiring including but not limited to monthly executive category engagement across banners and at annual conferences. Create annual strategy to drive sales, market share and profit growth.
• Lead cross-functional team including 3 or more Sales Account Managers. Set objectives, cultivate sales talent to deliver business objectives, invest in talent development, and build strong team culture.
• Achieve annual Home Storage, Air Care, Home Cleaning and Pest Control business objectives.
• Oversee team's plans and execution of drive period programs with early planning, accurate forecasting, and clear communication across cross functional partners and with customer.
• Identify and execute distribution, promotion, and merchandising opportunities aligned with corporate and customer goals.

REQUIRED EXPERIENCE YOU'LL BRING

• Bachelor's degree in Business, Marketing, or related discipline.
• 10+ years sales experience with at least 2 years CPG Food or national retail account HQ call.
• 2+ years responsibility for 2 or more direct report in CPG sales.
• Full account-level P&L responsibility, including trade investment planning, customer planning and alignment on annual targets.

PREFERRED EXPERIENCES AND SKILLS

• MBA or similar advanced degree
• Ability to travel as needed

JOB REQUIREMENTS

• Full Time
• Work location: Various locations that can travel to customer with less than 24 hours' notice; Customer headquarters in Carlisle, PA; Quincy, MA; Hyattsville, MD
• ~30% travel to customer HQs, field visits across banners, team engagement and offsites
• This role is eligible for domestic relocation to eligible markets

Inclusion & Diversity

We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at or email your request to All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.

Join to apply for the VP, Account Management role at Interwell Health

Join to apply for the VP, Account Management role at Interwell Health

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

We're hiring a Vice President, Account Management! Reporting directly to the Chief Growth Officer, this role is critical to maintaining the operational strength, cohesion, and strategic alignment of our Account Management function. The VP will emphasize internal leadership, process excellence, and cross-functional coordination to ensure we deliver sustained, high-quality service to our partners—especially in the context of value-based care (VBC) models. We're looking for a people-first leader that brings a strong track record of managing teams, aligning internal stakeholders, and driving execution across departments.

W hat You'll Do:

• Lead, coach, and develop a high-performing Account Management team, fostering a culture of clarity, accountability, and sustainable performance.
• Serve as a key internal leader, ensuring team members and stakeholders are equipped, supported, and aligned with broader organizational goals.
• Hold team accountable for executing key workflows and meeting KPIs to support our clients.
• Drive internal collaboration across operations, clinical, and strategic functions to deliver a seamless and consistent experience to partners.
• Implement and refine internal operational processes that support scalable partner engagement and execution excellence.
• Apply knowledge of VBC models to inform team strategy, partner prioritization, and operational metrics.
• Develop and execute strategies that support profitable contract renewals and partner expansion in alignment with company goals.
• Champion internal stability and team health during times of change, growth, or restructuring.
• Monitor and refine internal metrics and feedback systems to continuously improve performance and partner satisfaction.
• Prepare and present regular reports to executive leadership on account performance, key initiatives, and any client-related issues.
• Stay up to date with changes in the healthcare landscape, including industry regulations, payer-provider relationships, and emerging trends that could impact the business.
  
  

• 10+ years of progressive experience in account management, client relations, or partnership management, with at least 5+ years in leadership roles within the healthcare industry, ideally with health plans.
• Proven track record of building, leading, and developing high-performing teams, with an emphasis on collaboration, coaching, and performance management.
• Deep understanding of value-based care and its impact on partner delivery models
• Proven analytical skills to evaluate partner data and identify growth opportunities
• Operational mindset with a track record of building and improving internal processes.
• Proven ability to lead through complexity and change while maintaining team cohesion.
• Excellent verbal and written communication, presentation, and relationship management skills.
• Ability to work cross-functionally - building internal trust and alignment - in a fast-paced, evolving environment.
• Must be able to travel up to 25%
  
  

• We care deeply about the people we serve.
• We are better when we work together.
• Humility is a source of our strength.
• We bring joy to our work.
• We deliver on our promises.
  
  

• Seniority level Executive

• Employment type Full-time

• Job function Business Development and Sales
• Industries Hospitals and Health Care

Referrals increase your chances of interviewing at Interwell Health by 2x

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WHO YOU’LL WORK WITH Converse North America is seeking a Director, Partner Management to serve as a strategic business leader on our NA Commercial Team. This role will be responsible for creating and leading the overall vision of a critical segment of our North American Athletic Specialty and Sneaker specialty account base. It will work closely with key account partners and cross-functional Converse leaders from Merchandising, Marketing, Operations, Planning & Sales. The Director will lead a team of Partner Management professionals and report to the Sr. Director, Commercial NA. WHO WE ARE LOOKING FOR We are looking for a seasoned commercial professional with success in leading channel/key account teams and the ability to cultivate relationships with internal and external partners. This leader will define and drive our Energy strategy in the marketplace and should have authentic connections and experience at the intersection of Culture and Commerce. The ideal candidate will have experience in creating business strategies, identifying marketplace opportunities, and building sales plans. They will have an analytical background, financial acumen, strong cross-functional leadership skills, and a passion for sneaker culture. Background requirements: 10+ years of experience in sales/key account management within a national footwear, apparel, or consumer goods brand. 5+ years of experience leading an account team. Bachelor's degree in Business or a related field, or a suitable combination of education, experience, and training. Additional expertise includes: Building and implementing effective account strategies. Managing budgets, demand planning/forecasting, and channel/account profitability. Strong analytical skills to interpret sales and retail data and develop action plans. Deep understanding of consumer, marketplace, and brand/product trends. Exceptional organizational, multi-tasking, and communication skills. Experience managing partner relationships in City Specialty, Sneaker boutiques, and Skateboarding is preferred. WHAT YOU’LL WORK ON You will be a key member of the NA Commercial team, leading the Athletic Specialty & Sneaker Specialty channel. Your responsibilities include: Defining and executing the Go-to-Market Strategy. Owning the channel/account sales plan. Leading relationships between Converse and channel/account executives. Managing cross-functional teams including Merchandising, Planning & Operations, Marketing, and Finance. Collaborating with the Sr. Director, Commercial NA to maximize regional performance, profitability, and priorities. We provide accommodations during our interview process, including screen readers, sign language interpreters, accessible locations, closed captioning, and other modifications. If you need assistance or accommodations due to a disability, please complete the Candidate Accommodation Request Form . Note: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. Violations may result in criminal penalties and civil liability. #J-18808-Ljbffr

Join to apply for the Senior Director, Account Management - Financial Services role at EPAM Systems 1 week ago Be among the first 25 applicants Join to apply for the Senior Director, Account Management - Financial Services role at EPAM Systems Get AI-powered advice on this job and more exclusive features. You are strategic, resilient, engaging with people, and a natural self-starter. You have a passion for solving complex problems. Years of expertise in a combination of information technology, retail banking, wealth management, asset management, and capital markets. If this sounds like you, this could be the perfect opportunity to join EPAM as a Senior Director, Account Management (Financial Services) . Apply now! Req.#795425788 Responsibilities Create business strategies to successfully achieve client business goals Be a Consultative Account Manager or Client Partner for EPAM clients that are regional and multinational banks, wealth managers, asset managers, payment providers, and FinTechs Leverage your Industry Knowledge, Experience, and thought leadership to envision how technology can transform our customers’ business to drive higher levels of customer experience and engagement Serve as an expert business and/or tech consultant in one or more of the following areas: retail banking, wealth management, asset management, or capital markets Requirements 10+ years of experience in P&L, Sales, Account Management roles 10+ years of experience working in and/or consulting for retail banks, investment banks, wealth managers, or asset managers 5+ years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end IT professional services Experience and ability to sell software engineering services (cloud, analytics, digital engagement, etc.) Executive Presence, Exceptional leadership/management skills, Excellent Oral and Written communication skills, Confident Presentation skills We offer Medical, Dental and Vision Insurance (Subsidized) Health Savings Account Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability (Company Provided) Life and AD&D Insurance (Company Provided) Employee Assistance Program Unlimited access to LinkedIn learning solutions Matched 401(k) Retirement Savings Plan Paid Time Off Legal Plan and Identity Theft Protection Accident Insurance Employee Discounts Pet Insurance Employee Stock Purchase Program In accordance with the LA County Fair Chance Ordinance, you may find a copy of the Notice containing a summary of the Ordinance’s key provisions here: Concept FCO Posting 8 27 24 (lacounty.gov) This Remote Position Cannot be Performed in New York City. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. YouTube video player It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. LI-CE1 Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Business Development, Information Technology, and Engineering Industries Software Development and IT Services and IT Consulting Referrals increase your chances of interviewing at EPAM Systems by 2x Sign in to set job alerts for “Director of Account Management” roles. Boston, MA $100,000.00-$25,000.00 2 days ago Boston, MA 90,000.00- 195,000.00 1 day ago Director of Strategic Accounts (Northeast) Waltham, MA 190,000.00- 240,000.00 1 week ago Boston, MA 100,000.00- 125,000.00 6 days ago Boston, MA 368,000.00- 552,000.00 1 month ago Boston, MA 120,000.00- 150,000.00 2 weeks ago Director of Biopharma Sales – East Coast Regional Account Director, New England South Boston, MA $1 0,000.00- 155,000.00 15 hours ago Regional Account Director, New England North We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.

As a member of Takeda Oncology, your work will contribute to our bold, inspiring vision: We aspire to cure cancer. Here, you'll build a career grounded in purpose and be empowered to deliver your best. As the Head of Payer Account Management, you will lead the strategic direction, development, and execution of payer engagement strategies across commercial and government payers. You will also be responsible for negotiating access agreements, building deep and trusted relationships with payer decision-makers, and driving market access strategies that optimize product reimbursement and patient access.

As a key leader within the Patient Value and Access organization, this role requires a strong understanding of industry dynamics, health economics, pricing and reimbursement strategies, value-based contracting, and competitive intelligence. The ideal candidate is a strategic thinker with a proactive mindset, deep industry expertise, and a proven track record of successful payer negotiations and account management.

• Develop and execute a comprehensive payer strategy to secure optimal access, coverage, and reimbursement for Takeda Oncology’s portfolio.
• Build and maintain deep, trusted relationships with key payer decision-makers, including national and regional health plans, PBMs, government agencies, and integrated delivery networks (IDNs).
• Lead high-stakes negotiations with payers, ensuring competitive and sustainable formulary positioning, access, and reimbursement.
• Serve as a primary company liaison with payer customers, understanding their evolving needs and ensuring alignment with Takeda OBU’s business objectives.
• Anticipate and respond to changes in policy, reimbursement, and industry trends, proactively developing strategies to mitigate risks and capture opportunities.
• Partner with Pricing, HEOR (Health Economics & Outcomes Research), Government Affairs, Commercial, and Medical Affairs to ensure payer strategies align with broader business objectives.
• Provide executive-level insights and recommendations to senior leadership, influencing company strategy based on payer market intelligence.
• Drive cross-functional collaboration to develop value-based agreements, innovative contracting models, and access solutions that address payer and patient needs.
• Maintain a deep understanding of payer landscapes, competitive dynamics, and evolving healthcare policies to inform business strategies.
• Leverage HEOR and real-world evidence (RWE) to support the value proposition of Takeda Oncology’s products in payer negotiations.
• Stay ahead of industry trends, legislative changes, and competitive intelligence, proactively adapting payer strategies as needed.
• Represent Takeda Oncology at key industry conferences, advisory boards, and external stakeholder engagements.

• Bachelor’s degree in business, health economics, or a related field required; MBA, PharmD, or advanced degree preferred.
• 15+ years of experience in payer account management, market access, managed care, or related areas within the pharmaceutical, biotech, or healthcare industry required.
• Proven track record of negotiating high-value access agreements with national and regional payers, PBMs, and government agencies.
• Deep understanding of US healthcare reimbursement, pricing strategies, formulary dynamics, and access pathways.
• Strong knowledge of health economics, outcomes research, and value-based contracting models.
• Demonstrated strategic thinking, analytical skills, and ability to synthesize complex market dynamics into actionable business strategies.
• Experience leading and developing teams in a fast-paced, matrixed environment.
• Excellent executive presence, communication, and influencing skills.
• Travel requirement -50%

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as virtual in accordance with Takeda's Hybrid and Remote Work policy.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

U.S. Base Salary Range:

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained , certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employee s may be eligible for s hort - t erm and/ or l ong- t erm incentive s . U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Job Exempt

ABOUT US:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE ROLE:

We are looking for an experienced and strategic Head of Technical Account Management to lead our global team and drive excellence in client onboarding and platform integration for Talon.One. This leadership role is pivotal in shaping our Technical Account Management function and ensuring our customers maximize value.

ABOUT THE TEAM:

Our international team of 15 Technical Account Managers is distributed across EMEA, US, and APAC, dedicated to ensuring seamless client onboarding and flawless platform integration for Talon.One. We thrive on resolving client challenges daily, working in close collaboration with Customer Success Managers and development teams to act as expert consultants. Reporting to the Post-Sales Lead, you will lead this global team, fostering a culture of mutual support and deep problem-solving.

What makes us strong is our constant support for each other, our constant strive to dig deeper into problem solving, which would also be qualities we would be looking for in our next colleague as well.

This is a remote role; however, you must be located within commuting distance of one of our hubs: New York, Denver, or Boston.

ONCE YOU ARE HERE YOU WILL:

• Lead, coach, and develop the global Technical Account Management team, including regional leads across AMER, EMEA, and APAC
• Define, implement, and report on the Technical Account Management strategy and key performance indicators (e.g., time-to-value, customer satisfaction, escalations)
• Drive scalability and optimize Technical Account Management processes, tools, and documentation to enhance team efficiency and consistency
• Serve as the ultimate technical escalation point for critical customer issues, working with your team and internal resources to ensure timely and effective resolution
• Develop and implement programs for proactive technical guidance, best practice sharing, and strategic client engagement to ensure optimal platform use
• Champion customer retention and identify growth opportunities by consistently demonstrating the technical value and stability of Talon.One
• Act as a key technical advocate for customers, gathering and translating complex feedback to Product and Engineering teams to influence the product roadmap
• Build and maintain deep strategic relationships with key customers and collaborate closely with other Post-Sales functions within Talon.One

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 10+ years of experience in client-facing technical roles, including 5+ years leading and scaling distributed Technical Account Management or similar teams in enterprise SaaS or Cloud environments
• A solid technical foundation, backed by a Bachelor's or Master’s degree in Computer Science, Engineering, Information Technology, or a related discipline
• Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or Zapier
• Experience in writing or reviewing integration code in languages such as Python, JavaScript (Node.js), or Java to support and debug integrations
• Outstanding analytical and troubleshooting skills, with a data-driven approach to solving complex technical issues and identifying root causes and trends
• A collaborative mindset with the ability to work cross-functionally with internal teams — including Marketing, Development, and Sales — as well as external stakeholders at all levels
• Skilled in translating complex technical concepts into clear, concise communication tailored to both technical and executive audiences
• Strong interpersonal skills and emotional intelligence, allowing you to navigate change, foster trust, and drive success for both your team and your customers

• $1,200 annual learning budget and full LinkedIn Learning access
• Manage your own time off with our flexible PTO policy
• $50 home office setup budget, a 50 monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• WeWork On-Demand access for flexible workspace solutions
• Mental health support with nilo.health
• Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP)
• Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4%
• We provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage

The estimated total compensation for this role is 120,000 - 175,000, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.

WHY YOU SHOULD WORK FOR US:

• The right attitude: modern methods and a diverse, creative workspace with an open and international culture
• Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
• Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
• A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
• High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees

Do you want this job?

We’d love to hear from you! Apply directly via the form below.

Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

Find out more about our Privacy Policy .

Join to apply for the Regional Sales Director - Account Management role at IANS

4 days ago Be among the first 25 applicants

Join to apply for the Regional Sales Director - Account Management role at IANS

• IANs requires no less than 2 days on-site in our Government Center (Boston) office each week
  
  

• IANs requires no less than 2 days on-site in our Government Center (Boston) office each week
  
  

• Lead a team of Senior Account Managers, Account Managers, and Associate Account Managers to achieve attainment of bookings & billable goals and KPIs in assigned Territory.
• Ability to understand the clients' business objectives, industry dynamics, and competitive landscape to develop strategic plans and solutions that drive client satisfaction
• Lead the account management team to attain product upsell goals
• Flag at-risk accounts and relationships; mitigate that risk
• Hire and onboard new team members
• Coach individual team members to drive individual growth and development
• Lead content-rich events
• Contribute to the IANS sales team and company culture
• Travel to visit clients and attend IANS events (approximately 20-30%)
  
  

• Executive level communication and presentation skills
• Experience building relationships with and selling to C-level executives
• Experience leading, coaching, and developing top producing sales teams
• Managing a portfolio of growing accounts
• Interest in information security and complex technical content
• Highly motivated and able to thrive in a quota-driven environment
• Strong sense of professional accountability and integrity
• High level of energy, effective time management skills, and a sense of urgency
• Strong team and collaborative orientation
• Confident but takes a humble approach in working with peers and teammates

• Seniority level Director

• Employment type Full-time

• Job function Sales and Business Development
• Industries Computer and Network Security

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Waltham, MA 190,000 - 240,000 2 weeks ago

Boston, MA 150,000 - 180,000 2 weeks ago

Waltham, MA 190,000 - 240,000 2 weeks ago

Waltham, MA 190,000 - 240,000 1 week ago

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