5 Client Relations Manager jobs in Saint Paul

**_What Account Management contributes to Cardinal Health_**
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
**_Responsibilities_**
+ Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs.
+ Actively manage relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service.
+ Pursue, initiate, oversee, and take accountability for driving key initiatives that deepen the customer relationships and drive value for both customer and Cardinal Health.
+ Identify, interpret, and manage customer expectations and requirements through proactive account review, issue resolution, and regular engagement and review of key initiatives.
+ Lead order disruption prevention efforts by partnering closely with customer to identify best courses of action and oversee Cardinal Health execution.
+ Lead resolution of complex or persistent order situations where escalation or unique solutions are required.
+ Review key performance indicators monthly and identify plans for optimization.
+ Build and maintain long-term trusted relationships with customer to support retention and growth of the account
**_Qualifications_**
+ Bachelor's degree or equivalent work experience, preferred
+ 4-6 years professional experience, preferred
+ Direct customer facing experience, preferred
+ Strong communication skills.
+ Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook).
+ Demonstrated ability to work in a fast-paced, collaborative environment.
+ Highly motivated, creative, able to operate effectively within a team.
+ **Must be willing to work EST hours**
**_What is expected of you and others at this level_**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Anticipated salary range:** $66,500 - $99,645
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 9/15/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
**Job Posting Title**
AVP Account Management - REMOTE (FL Preferred)
**Job Description**
The Assistant Vice President Client Engagement leads the development and execution of strategic plans for their assigned Prime client/s, spanning all market segments and lines of business (Employer Markets, Health Insurance Marketplace (HIM), Commercial, Medicare, and Medicaid). This individual is the primary relationship and contract owner for their assigned account/s and oversees a cross-functional account management team, including representation across all lines of business, and key departments such as clinical, trade, and finance. This position establishes and maintains relationships with client decision-makers, industry consultants, health-plan account and sales divisions, and Prime's functional areas to enhance collaboration, and ensure delivery of exceptional service. The Assistant Vice President Client Engagement identifies needed investments in capabilities, systems and programs that enhance client market competitiveness and promotes company and assigned client's growth objectives.
**Responsibilities**
+ Serve as primary relationship and contract owner, advocate and point of escalation for assigned account/s; leverage an intimate understanding of the industry, client market trends, challenges, and priorities, and the demand for new products/services in the market, as well as Prime's strategic and growth objectives to lead the development and deployment of client strategic plans; collaborate with Prime and Client leadership to advocate for products and capabilities that support mutual growth and enable market competitive solutions; solicit client feedback related to products, financials and contracts and establish an internal framework to respond to suggestions or inquiries
+ Lead retention efforts for Employer Markets, Health Insurance Marketplace, Commercial, Medicare, and Medicaid health plan clients; drive the adoption and consistent application of client communication and interaction principles developed by the Account Management Office; lead efforts to ensure a coordinated client experience by creating awareness, accountability, and alignment to these principles across client engagement and Prime
+ Provide cross functional leadership to an extended Account Management team, with representation, expertise and dedicated support for market/line of business-specific client needs; collaborate with cross-functional leaders to identify and implement collaborative, performance objectives across all client facing teams; ensure clear lines of accountability and expectations between client engagement and extended client team members; lead efforts to align interactions with strategic and operational objectives that identify, develop, expand and retain key client relationships
+ Monitor, report and consolidate key performance indicators and dashboards that evaluate Prime's performance against assigned client contracts; populate joint scorecards and other reporting tools (i.e. Salesforce) to track client relationships, product adoption and retention metrics, and proactively respond to, and remediate any identified gaps or risks; understand nuances across lines of business or assigned client/s and identify further opportunity to drive consistency and improvement
+ Lead the development, negotiation, standardization and compliance of contracts for the assigned client/s, including the development and execution of contract renewal plans; proactively analyze contract language and/or requirements, standardize where appropriate, and mitigate conflicting terms; review and manage Performance Guarantees and/or Financial Guarantees on behalf of Prime and the client(s) to minimize financial risk
+ Lead client meetings as aligned to the account management principles, including but not limited to: identifying meeting objectives and participants, ensuring adequate preparation and presentation materials, disseminating and uploading meeting materials in client portal, and working across extended teams to ensure appropriate follow through and documentation; ensure account management team documents interactions with assigned client/s and inputs data into the Salesforce CRM (Customer Relationship Management) tool and client portal
+ Identify key relationships necessary to deliver core and expanded capabilities, drive growth, and ensure market competitiveness, including but not limited to: executive sponsors, Blue Cross Blue Shield (BCBS) plans, national benefits consultants, ensure account management team maintains effective LOB (Line of Business) knowledge and expertise via industry channels, conferences, continuing education etc; demonstrate thorough understanding and commitment to compliance requirements and influence the alignment, prioritization, design and implementation of outcomes and services
+ Manage staffing, performance and development of a client engagement team, and consistently demonstrate Prime's leadership expectations during interactions with direct reports, cross functional and external stakeholders; directly or indirectly establish account management goals and priorities for the extended client teams; provide work direction, and support the hiring, training, coaching and retention of key account management positions
+ Other duties as assigned
**Education & Experience**
+ Bachelor's degree in Finance, Business, Health Care Administration, or related area of study or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
+ 12 years of client service experience to include 7 years of account management in PBM or managed care
+ 8 years of leadership/people management experience
+ Must be eligible to work in the United States without need for work visa or residency sponsorship
**Additional Qualifications**
+ Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport and collaborate effectively across departments, internally and externally, and at all levels within an organization
+ Demonstrated ability driving the identification of improvement opportunities and leading the implementation of process changes
+ Exceptional communication skills with ability to communicate complex information to a variety of audiences
+ Exceptional client relationship management and cross-functional team building skills
+ Strong analytical and critical thinking skills; able to synthesize information from multiple sources into actionable plans
+ Ability to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion
**Preferred Qualifications**
+ MBA or other related advanced degree
+ Experience working within Commercial, Medicare, Medicaid, Health Insurance Marketplace, and/or Employer Markets segments/lines of business
**Physical Demands**
+ Ability to travel up to 50% of the time
+ Constantly required to sit, use hands to handle or feel, talk and hear
+ Frequently required to reach with hands and arms
+ Occasionally required to stand, walk and stoop, kneel, and crouch
+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Potential pay for this position ranges from $164,000.00 - $279,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.
_Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?_
_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._
_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._
Positions will be posted for a minimum of five consecutive workdays.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1. or email

We're here for one reason and one reason only - to cure cancer. Every moment is dedicated to developing treatments and every action moves us one step closer to our goal. We've made incredible scientific breakthroughs and our pioneering personalized CAR T-cell therapies have changed the paradigm. But we're not finished yet.
Join Kite, as we make even bigger advances in cancer therapies, and help shape where our business and medical science goes next.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Kite and help create more tomorrows.
**Job Description**
The Senior Marketplace Director will report to the Executive Director, West Cellular Therapy and Account Team. Key stakeholders include relevant healthcare professionals and/or key ATC stakeholders. As a leader of a market, the Senior Marketplace Director is responsible for the business results of the region and must: be a business owner, cultivate accountability, enable results, and focus on performance. The Senior Marketplace Director will lead a team of individual contributors with responsibility for demand generation and demand enablement. This position is remote, with a preference for candidates living near a major airport within the North Central US. (Kansas City, Omaha, Iowa City, Little Rock, Minneapolis and other metro areas may be considered)
**Position Summary**
The Senior Marketplace Director will report to the Executive Director, West Cellular Therapy and Account Team. Key stakeholders include relevant healthcare professionals and/or key ATC stakeholders. As a leader of a market, the Senior Marketplace Director is responsible for the business results of the region and must:
+ **_Be an owner._** The Senior Marketplace Director is a sales leader with a mindset of owning the marketplace and business by ensuring overall results of a specific regional marketplace by driving regional class and brand share. This leader is responsible for regional demand enablement, demand generation, and account engagement as well as for the region's overall business results and relies on several key stakeholders (Key Account Director teams, Cell Therapy Account Manager teams, internal Kite cross-functional partners) to achieve results.
+ **_Cultivate accountability._** The Senior Marketplace Director is the single accountable position for business results in the region. This leader has a high degree of accountability for the business results and possesses in-depth knowledge of the regional accounts to enable successful implementation of account plans including the need to engage all key stakeholders (Key Account Director teams, Cell Therapy Account Manager teams, internal Kite cross-functional partners) effectively to ensure consistent accountability. Success for the region will rely on this leader to closely coordinate across key stakeholders and must have the experience and ability to hold key stakeholders accountable for their role in follow through. This leader will work closely with the cross-functional stakeholders who report into leaders at HQ and in the Field and communicate back to HQ and Field leadership staff on a regular basis on business results.
+ **_Lead to enable results._** This role will provide leadership to teams who develop and implement territory strategies and value propositions for our oncology products to maximize product potential and patient access. This leader will work with managers and cross-functional stakeholders to ensure the in-region teams are enabled for success, including providing feedback on best practices for setting clear expectations, coaching teams and individuals on improving their craft, establishing territory plans and ensuring teams follow through on them, aligning with regional goals and creating cross-functional activities to keep stakeholders engaged.
+ **_Focus on performance._** This role is accountable for the overall performance management of the specific territory including communicating the performance expectations as soon as possible in the year, ensuring that all levels of the organization understand expectations, ensuring all the mid-year and annual performance conversations and feedback are completed in a timely manner.
**Key Responsibilities (include but are not limited to):**
+ **Strategy Leadership & Execution**
+ Successfully guide the development and implementation of the commercial strategy for Kite territory team and cross-functional territory plans.
+ Develop, implement, and monitor strategy in conjunction with Executive Director East/West Cellular Therapy and Account Team, brand team, sales training and sales operations to meet and exceed goals.
+ Establish key priorities at territory level. Identify and align all cross-functional partners (medical, value and access, payor, marketing, logistics, etc.) to strengthen collaborative relationships within and across territories.
+ Ensure commercial field optimization and deliver insights about current and future marketplace.
+ Evaluate and recommend areas for ATC expansion based on marketplace dynamics.
+ Provide counseling and coaching to sales team, responsible for enhancing team's selling skills, developing expert product and disease state knowledge, customer focus and increasing skills in time management and resource allocation.
+ Engage stakeholders in an appropriate manner at all levels of the territory.
+ **Lead Key Account Teams & Account Engagement:**
+ Play a critical role in establishing Kite's regional comprehensive approach to Key Account Management by partnering with US colleagues across US Health Systems, Value and Access, Marketing, Medical, HEOR, and others.
+ Establish an infrastructure to maintain positive relationships with key influencers and decision-makers within the accounts, such as Key Opinion Leaders, C-Suite Administrators, and key members of the Cell Therapy Service Line.
+ Demonstrate behaviors that encourage performance management by guiding managers and individual contributors. Hold regular 1:1 check-ins with individual team members in the region to discuss account plan progress, explore next steps to address account plan gaps, strategies to meet sales goals, provide coaching after joint sales calls and provide guidance on best ways to connect and deepen relationships with customers.
+ Cascade Kite brand sales information and compliantly train to brand plan and organizational goals.
+ Retain top talent and develop individualized career development plans for team.
+ Work regularly with Cellular Therapy Account teams and Key Account Directors in the field.
+ Coordinate all Key Account Director and Cell Therapy Account Manager teams in specific territories to execute against territory plans in the most efficient and effective way.
+ Lead all facets of region and territory in a compliant manner to ensure optimal results.
+ **Demand Enablement**
+ Oversee Demand Enablement and Generation at the territory level by working collaboratively with cross-functional field-based partners to ensure efficient customer engagement.
+ Identify, evaluate, and assist in expansion of potential treatment sites.
+ Collaborate with cross-functional internal commercial partners such as marketing, sales training and sales operations to improve efficiency, effectiveness, and enhance teamwork.
+ Develop mechanisms and processes to regularly monitor account activity against goals and provide on-going feedback within organization.
+ **ATC Expansion**
+ Support account teams in developing strategic relationships and as needed, provide evaluation and development of ATC footprint expansion plans.
+ **Legal/Regulatory**
+ Operate in compliance with all laws, regulations and policies at all times. Protect personal identifier data of patients.
**Basic Qualifications**
+ Advanced degree (i.e., PhD) and 12 years' experience
+ Master's degree and 12 years' experience OR
+ Bachelor's degree and 14 years' experience OR
**Preferred Qualifications:**
+ MBA preferred
+ 12+ years of experience in the pharmaceutical/biotechnology industry
+ 5+ years of leadership experience
+ Exemplary motivation skills
+ Exceptional oncology clinical and operational acumen
+ Extensive Academic experience in oncology
+ Academic and large account management experience in oncology
+ Exceptional performance management skills
+ Experience in improving positive team culture grounded in organizational values
+ Thorough critical thinking skills
+ Demonstrated history of achieving goals/targets
+ History of retaining talent and career development of high potential team members
+ Expertise level/knowledge of compliance and good business conduct principles
+ Meaningful knowledge of applicable regulatory requirements
+ Excellent negotiation skills, business acumen, and problem-solving ability
+ Exceptional interpersonal and influencing skills.
+ Excellent written and verbal communication skills
+ Ability to develop consensus across multiple cross-functional teams
+ Proven ability to successfully communicate and implement organizational goals and brand strategies.
+ Self-motivated, with excellent organizational skills, with the ability to work both independently and as a member of a matrix leadership team
The salary range for this position is: $221,000.00 - $286,000.00. Kite considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
For additional benefits information, visit:
Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors. Kite is based in Santa Monica, CA. For more information on Kite, please visit . Sign up to follow @KitePharma on Twitter at .
**For jobs in the United States:**
Kite Pharma is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.
For more information about equal employment opportunity protections, please view the 'Know Your Rights' ( poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT ( RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
PAY TRANSPARENCY NONDISCRIMINATION PROVISION ( environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Kite Pharma provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
**For Current Kite Pharma Employees and Contractors:**
Please apply via the Internal Career Opportunities portal in Workday.
**Change The World With Us**
Everyone at Kite is grounded by one common goal - curing cancer. Every day, we aim to establish a direct line between that purpose and our day-to-day work.
We are creating Kite together, with the recognition that the best teams are built by the best people. We maintain an attitude of curiosity, and creativity with each challenge as we develop a new market for cancer therapies. We appreciate and respect one another, and most importantly, we don't take success for granted.
While we've come a long way to make what others viewed as impossible, possible, we know one thing is certain. Today is just the beginning.

**LOCATION:** Remote U.S. (West - Preference will be given to a candidate who lives in western USA).
**OVERVIEW**
You will leverage your understanding of business, financials, and customer needs to increase sales within your territory. With a higher level of authority in negotiations, you will play an important role in achieving revenue targets and cultivating lasting relationships with our customers.
**RESPONSIBILITIES**
+ Develop effective sales approaches to target key accounts.
+ Engage in in-depth negotiations with higher autonomy to close deals.
+ Manage and nurture relationships with key customer accounts.
+ Provide accurate sales forecasts and activity reports.
+ Identify and analyze market conditions to uncover sales opportunities.
+ Handle moderately complex or higher-value sales opportunities.
+ Gather and utilize customer feedback to improve sales strategies.
+ Act as a mentor and trainer for junior sales staff.
+ Collaborate with other departments to ensure customer satisfaction.
+ Implement and refine sales techniques tailored to customer needs.
**QUALIFICATIONS**
**Education:** Bachelor's degree or equivalent experience.
**Experience:** 5+ years higher ed sales experience, enterprise level experience preferred.
+ Strategic Planning: Ability to develop and implement effective sales strategies.
+ Negotiation Tactics: Advanced negotiation skills for closing complex deals.
+ Customer Insight: Deep understanding of customer needs and preferences.
+ Analytical Thinking: Strong ability to analyze and interpret sales data.
+ Sales Software: Proficient use of advanced CRM and sales management tools.
+ Team Collaboration: Skills to work effectively with cross-functional teams.
+ Market Knowledge: Comprehensive awareness of market dynamics and trends.
+ Mentorship: Capability to train and mentor junior team members.
+ Overall skills: Strong attention to detail, collaborative team player, excellent communication and transparency, and exceptional negotiation skills.
**TRAVEL:** 20% + Occasional travel to customer locations, industry events, internal meetings
**Additional Information:** may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
**Compensation:**
Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $95,560 - $133,750
This role is eligible for Bonus.
**Additional Information** :
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.