Guest Advocate

Beaverton, Oregon Target

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Job Description

Starting Hourly Rate / Salario por Hora Inicial: $17.75 USD per hour

ALL ABOUT TARGET

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of:
  • Communicating and interact with guests to build an inclusive guest experience
  • Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
  • Adapting to different guest interactions and situations
  • Promoting and engaging around various benefits, offerings and services

As a Service Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:
  • Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
    • Create a welcoming experience by authentically greeting all guests
    • Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
    • Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
    • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
    • Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
  • Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices
  • Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality
  • Make the guest aware of current and upcoming brand launches, store activities and events
  • Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed
  • Understand and show guests how to use Wallet and the other features and offerings within the Target App
  • Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
  • Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest while following Targets policies and procedures
  • Partnering with Leaders as needed to de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures
  • Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
  • Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
  • Stock supplies during store open hours while being available for the guest
  • Demonstrate a culture of ethical conduct, safety and compliance
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
  • Support guest services such as order pick up (OPU), Drive-up (DU) Orders, including Starbucks DU, and DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
  • All other duties based on business needs

WHAT WE ARE LOOKING FOR

We might be a great match if:
  • Working in a fun and energetic environment makes you excited. We work efficiently and as a team to deliver for our guests
  • Providing service to our guests that makes them say I LOVE TARGET! excites you. That's why we love working at Target
  • You enjoy interacting with people all day and making things easy for others. Interacting with guests, solving concerns and making the guests day better is core of what we do
  • You aren't looking for Monday thru Friday job where you are at a computer all day. We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go:
  • Communicating effectively, including using positive language and attentive to guests needs
  • Welcoming and helpful attitude toward guests and other team members
  • Attention to detail while multi-tasking
  • Willing to educate guests and engage around products and services
  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work both independently and with a team
  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
  • Accurately handle cash register operations and cash transactions
  • Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others
  • Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
  • Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Find competitive benefits from financial and education to well-being and beyond at with Disabilities Act (ADA)
Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1- for additional information.Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud."
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    Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0344)

    • 10775 SW Beaverton Hillsdale Hwy, Beaverton, OR, US 97005-3001
    • Store Hourly
    • Part-time

    Apply

    Save job

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    • 10775 SW Beaverton Hillsdale Hwy, Beaverton, OR, US 97005-3001
    • Store Hourly
    • Part-time

    Job Id: R000359609

    Starting Hourly Rate / Salario por Hora Inicial: $17.75 USD per hour

    ALL ABOUT TARGET

    As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

    Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

    ALL ABOUT SERVICE & ENGAGEMENT

    Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

    At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of:
    • Communicating and interact with guests to build an inclusive guest experience
    • Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
    • Adapting to different guest interactions and situations
    • Promoting and engaging around various benefits, offerings and services

    As a Service Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:
    • Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
      • Create a welcoming experience by authentically greeting all guests
      • Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
      • Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
      • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
      • Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
    • Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices
    • Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality
    • Make the guest aware of current and upcoming brand launches, store activities and events
    • Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed
    • Understand and show guests how to use Wallet and the other features and offerings within the Target App
    • Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
    • Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest while following Targets policies and procedures
    • Partnering with Leaders as needed to de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures
    • Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
    • Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
    • Stock supplies during store open hours while being available for the guest
    • Demonstrate a culture of ethical conduct, safety and compliance
    • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
    • Support guest services such as order pick up (OPU), Drive-up (DU) Orders, including Starbucks DU, and DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
    • All other duties based on business needs

    WHAT WE ARE LOOKING FOR

    We might be a great match if:
    • Working in a fun and energetic environment makes you excited. We work efficiently and as a team to deliver for our guests
    • Providing service to our guests that makes them say I LOVE TARGET! excites you. That's why we love working at Target
    • You enjoy interacting with people all day and making things easy for others. Interacting with guests, solving concerns and making the guests day better is core of what we do
    • You aren't looking for Monday thru Friday job where you are at a computer all day. We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

    The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go:
    • Communicating effectively, including using positive language and attentive to guests needs
    • Welcoming and helpful attitude toward guests and other team members
    • Attention to detail while multi-tasking
    • Willing to educate guests and engage around products and services
    • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work both independently and with a team
    • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

    We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
    • Accurately handle cash register operations and cash transactions
    • Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
    • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others
    • Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
    • Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

    Find competitive benefits from financial and education to well-being and beyond at with Disabilities Act (ADA)
    Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1- for additional information.Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.

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    Customer Service

    97075 Beaverton, Oregon Adecco US, Inc.

    Posted 1 day ago

    Job Viewed

    Tap Again To Close

    Job Description

    **Customer Service Representative (CSR)**
    **Location:** Beaverton, OR (Hybrid)
    **Pay:** $22/hour
    **Schedule:** Hybrid work model with availability required between 5:00 AM - 5:00 PM
    **Overview:**
    We're seeking dedicated and motivated Customer Service Representatives (CSRs) to join our team in a hybrid role based in Beaverton, OR. As a CSR, you'll be the first point of contact for our customers, providing outstanding support via phone, email, and live chat. Your ability to communicate clearly and professionally, both over the phone and in writing, will be essential to creating positive experiences and driving customer satisfaction. You'll also work closely with sales and service teams to ensure smooth service delivery and customer retention.
    **Key Responsibilities:**
    + Serve as the primary point of contact for customers via phone, email, and live chat
    + Respond to inquiries regarding service options, including calibration and repair
    + Actively listen to customer needs and provide tailored solutions
    + Collaborate with sales and service center operations to meet customer expectations and drive revenue
    + Prepare service quotes and RMAs, and recommend additional services when appropriate
    + Ensure customer equipment is effectively managed through the service process
    + Advocate for customer needs while adhering to company policies and procedures
    + Research and troubleshoot to resolve issues promptly and professionally
    + Build and maintain strong relationships with internal and external stakeholders
    **Qualifications:**
    + Strong verbal and written communication skills, especially via phone and email
    + Excellent interpersonal skills with a professional and customer-focused demeanor
    + Self-motivated and organized, with strong time-management skills
    + Ability to follow processes and learn quickly in a fast-paced environment
    + Effective problem-solving and troubleshooting abilities
    **Preferred Skills:**
    + Previous experience in customer service, sales support, or similar roles
    + Familiarity with calibration or repair services is a plus
    + Proficiency with CRM tools and business software
    **What We Offer:**
    + $2/hour starting pay
    + Hybrid work model for work-life balance
    + Opportunities for growth and advancement
    + Supportive team culture and training
    **Pay Details:** 22.00 per hour
    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
    Equal Opportunity Employer/Veterans/Disabled
    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
    + The California Fair Chance Act
    + Los Angeles City Fair Chance Ordinance
    + Los Angeles County Fair Chance Ordinance for Employers
    + San Francisco Fair Chance Ordinance
    View Now

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    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventu Service Advisor, Customer Service, Retail Sales, Advisor, Customer Care, Parts Specialist, Manufacturing

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