149 Client Relations jobs in Elk River
Customer Service/Sales
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Position Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
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Customer Service Advocate
Posted 3 days ago
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Job Description
The Ed Napleton Automotive Group is looking for our next Customer Service Advocate located at Napleton's Chevrolet of Wayzata, the Customer Service Advocate isresponsible for making the customer experience the best that it can be when working with us.
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide.
Job Duties:
- Conduct outbound calls, giving customers updates on their vehicle
- Assist with resolutions for customer complaints
- Contact customers regarding satisfactions surveys
- Contact customers regarding their survey scores
- Answer phones and direct consumer to the proper department and follow up in a timely manner. * Handle customer complaints diplomatically
- Perform any other special duties as requested by Dealer and other Managers.
- High school diploma or equivalent- required
- 2+ years of customer service experience - preferred
- Excellent oral communication skills- required
- Ability to communicate customers' interests needs and requests to management and sales personnel- required
- 18+ years of age or older to comply with the company driving policy- required
- Paid time off
- Family owned and operated.
- Health, Dental, Vision, & Life Insurance
- 401k
- Internal Growth
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
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