561 Client Relations jobs in McLean

At Lanham Partners, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our client’s upcoming expansion, we are looking to extend our Client Relations and Customer Service Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to assist others, then the Client Relations Associate role was made for you! Responsibilities of a Client Relations Associate: Establish and maintain long lasting business and client relationships in person Identify, troubleshoot, and provide clients resolutions to their issues and concerns in a face-to-face setting Maintain open communication between our clients, their consumers, and our Client Relations Associate Team Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions Provide clients with an individualized purchasing experience and utmost customer service Coordinate with sales team to ensure process orders are completed and installation dates are set Document client’s contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Client Relations Associates Collaborate with fellow Client Relations Associates, and other Customer Service and Sales team members that all sales targets are met The Ideal Candidate as a Client Relations Associate: High School Diploma or equivalent certification required Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred People-oriented and passionate about building relationships Charismatic and personable demeanor that transpires to fellow Client Relations Associates and other Customer Service team members Results driven and self-motivated to improve interpersonal skills Practices active listening and is empathetic to client’s concerns Solution-oriented and takes initiative in resolving unexpected challenges #LI-OnSite #J-18808-Ljbffr

At Lanham Partners, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our client’s upcoming expansion, we are looking to extend our Client Relations and Customer Service Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to assist others, then the Client Relations Associate role was made for you! Responsibilities of a Client Relations Associate: Establish and maintain long lasting business and client relationships in person Identify, troubleshoot, and provide clients resolutions to their issues and concerns in a face-to-face setting Maintain open communication between our clients, their consumers, and our Client Relations Associate Team Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions Provide clients with an individualized purchasing experience and utmost customer service Coordinate with sales team to ensure process orders are completed and installation dates are set Document client’s contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Client Relations Associates Collaborate with fellow Client Relations Associates, and other Customer Service and Sales team members that all sales targets are met The Ideal Candidate as a Client Relations Associate: High School Diploma or equivalent certification required Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred People-oriented and passionate about building relationships Charismatic and personable demeanor that transpires to fellow Client Relations Associates and other Customer Service team members Results driven and self-motivated to improve interpersonal skills Practices active listening and is empathetic to client’s concerns Solution-oriented and takes initiative in resolving unexpected challenges #LI-OnSite #J-18808-Ljbffr

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Manage large amounts of incoming phone calls

• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Proven customer support experience or experience as a Client Service Representative

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma