26 Client Relations jobs in Olympia Fields
Relationship Management Lead -Commercial Card Consortium - Payments - Vice President
Posted 14 days ago
Job Viewed
Job Description
As a Relationship Management Leader within Commercial Card Consortiums, you will spearhead a national team of Relationship Managers dedicated to driving growth, retention, and change management for a large strategic portfolio of Commercial Card clients. Your leadership will be pivotal in implementing best practices, enhancing client satisfaction, and fostering collaboration with internal stakeholders to achieve financial targets.
Job Responsibilities:
- Lead and inspire a team of Relationship Managers, setting strategic direction and ensuring alignment with organizational goals.
- Design and deliver an optimal engagement model to support large strategic commercial card consortium relationships, focusing on efficiency and profitable growth of the sector.
- Proactively develop and execute client spend optimization and retention strategies to maximize value and satisfaction.
- Lead a team obsessed with enhancing the overall client experience, ensuring delivery on scorecard objectives and key results.
- Implement and promote best practices in managing consortium clients, ensuring tailored solutions that meet the unique needs of each consortium.
- Build strong internal partnerships and foster collaboration and alignment with Banking and Treasury leadership teams and other stakeholders.
- Lead and contribute to broader Client Management & Delivery strategic initiatives; undertake other duties as assigned.
- Engage in onsite client meetings where applicable, strengthening relationships and understanding client needs.
- Provide ongoing coaching and continuous development of team members, fostering a culture of growth and excellence.
Required qualifications, capabilities, skills:
- Bachelor's degree and/or 10+ years of relevant experience in Relationship Management, Payments, Treasury, or Commercial Card.
- In-depth payables solutions product knowledge and familiarity with the Commercial Card and Payments industry.
- Demonstrable track record evidencing measurable portfolio growth results, exceptional client experience, and the ability to proactively build relationships and trust with clients and internal stakeholders.
- Experience managing teams and/or multiple complex client relationships concurrently.
- Proven ability to innovate, problem solve, and develop customized solutions to client issues and challenges.
- Ability to navigate and assist in resolving escalations in a timely and thoughtful manner.
- Strong leadership, change management, and negotiation skills.
- Ability to work independently with little professional guidance and strong technical proficiency, including quick learning and effective use of JPM proprietary platforms and solutions.
- Be results-oriented, demonstrate enthusiasm, resilience under stress, possess a solution-driven mindset, and adaptability in a fast-paced and complex client environment. Superior oral and written communication skills.
- Travel: 25% National travel required.
Preferred qualifications, capabilities, skills:
- Experience in client-facing public sector space (Government, Higher Ed, Non-Profit).
- Proficiency in data analysis.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Base Pay/Salary
Jersey City,NJ $142,500.00 - $00,000.00 / year; Chicago,IL 101,700.00 - 146,000.00 / year
Financial Services Client Onboarding Analyst
Posted 15 days ago
Job Viewed
Job Description
Financial Services Client Onboarding Analyst
Chicago – Hybrid – 4/1
About The Role:
The Client Onboarding Analyst oversees the opening of new trading accounts, supporting U.S. entities and contributing to team leadership. You'll work with brokers and client services to collect the required documentation and set up client data in PeopleSoft and other systems.
What You'll Do:
- Serve as a business expert and technical lead for onboarding client accounts across multiple company entities.
- Supervise one direct report and ensure consistency in onboarding processes.
- Manage end-to-end account opening, including collection of client documentation and coordination of KYC/AML reviews.
- Review and analyze complex legal structures such as funds, trusts, corporations, and commodity pools.
- Conduct regulatory background checks and obtain credit reports for new clients.
- Communicate with brokers to resolve documentation deficiencies.
- Enter and maintain client static data in back-office systems (PeopleSoft and XTP).
- Support ongoing account maintenance and updates.
- Participate in data integrity projects and contribute to improvements in efficiency and compliance reporting.
- Ensure adherence to all applicable regulatory requirements (SEC, FINRA, NFA, CFTC, and others).
- Follow operational risk and compliance frameworks, escalating any policy breaches or risk events as required.
- Act as a role model for ethical conduct, demonstrating integrity and adherence to the company's Code of Conduct and internal policies.
- Support the risk management process through proactive input and issue escalation.
What We're Looking For:
- At least five years of relevant experience in the financial industry, specifically with a FINRA-registered Broker-Dealer and NFA-registered FCM.
- Strong understanding of KYC and anti-financial crime regulatory requirements is preferred.
- Familiarity with IRS tax rules related to the collection, documentation, and interpretation of customer tax forms.
- Ability to accurately identify customer profiles such as Professional Traders, Hedge Funds, and Institutional Investors.
- Solid knowledge of FinCEN, FATCA, and OFAC regulations.
- Strong understanding of financial services industry rules and regulations.
- Proficient in using PeopleSoft and XTP back-office systems.
- Experience with LexisNexis and World-Check is a plus.
- Background in working within a regulated environment and knowledge of related risk and compliance requirements.
- Excellent oral and written communication skills, with proven leadership ability.
- Excellent customer service and organizational skills with strong attention to detail.
- Thrives in fast-paced environments and manages multiple tasks effectively.
- Works independently with a proactive mindset while knowing when to escalate issues.
- Collaborative team player who is approachable, self-sufficient, and fosters a positive work environment.
- Curious, resilient, and adaptable under pressure.
- Skilled at building relationships, networking, and influencing across teams.
- Strategic thinker with agility and foresight to anticipate challenges and drive operational efficiency.
- Bachelor's degree preferred.
OOJ-1438G
Client Service Account Manager
Posted 1 day ago
Job Viewed
Job Description
As an Operations Specialist US JPMC within the Trade and Working Capital Client Service Group, you will be responsible for managing and facilitating the unique and complex service needs of our Global Trades client base. You will use your communication and relationship management skills to ensure an exceptional level of client satisfaction. You will be the primary point of service contact for each client within your assigned portfolio, servicing Letter of Credit requests, researching and resolving customer inquiries, reviewing account documentation, and managing internal project initiatives. Over time, you will be expected to identify products and services that may benefit clients and improve overall relationship profitability.
Job responsibilities:
- Negotiate new or existing transactions with clients, external legal advisors, banking and credit teams supporting Standby Letter of Credit Transactions
- Work independently and act as escalation point for complex issues to structure and resolve customer requests.
- Manage dedicated Standby Letter of Credit client portfolio having frequent interactions with internal/external clients, working with various areas of the bank for client resolution
- Ensure timely follow-up with clients, and be accountable for client satisfaction
- Provide guidance and training to team members based on knowledge of Trade products and services focusing on Standby Letters of Credit
- Serve as a liaison between the Relationship team, Operations, Treasury Management, Sales and Implementations to provide the best service to the client, your department, and the firm
- Structure and negotiate Standby LC text proficiently in accordance with procedures while mitigating risk to the bank and client.
- Prioritize daily workload to maximize productivity utilizing time management and organizational skills
- Create and maintain new and existing policies, procedures, and practices
- Project a confident and professional presence to our clients, other bank departments and the community
Required qualifications, capabilities and skills:
- 5+ years experience in Trade Finance / Letters of Credit
- Robust background working as advisor negotiating and structuring agreements supporting Letters of Credit
- College degree, or equivalent work experience
- Strong focus on client satisfaction and building excellent relationships with customers
- Excellent communication skills with strong organizational and multi-tasking abilities
- Comfortable working within tight deadlines
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Base Pay/Salary
Chicago,IL $64,600.00 - $87,500.00
Account Manager
Posted today
Job Viewed
Job Description
We are looking for an experienced Account Manager to join our team on a long-term contract basis in Mokena, Illinois. In this role, you will play a key part in maintaining strong customer relationships, managing communications, and ensuring smooth operations. If you have a proactive mindset and enjoy delivering excellent service, this position is perfect for you.
Responsibilities:
- Identify and engage potential leads through prospecting activities to drive business growth.
- Provide direct support to the Customer Service Manager in resolving client inquiries and operational tasks.
- Maintain consistent communication with existing customers to address open issues and foster strong relationships.
- Monitor and follow up on outstanding quotes to ensure timely responses and resolutions.
- Serve as a backup for essential internal processes, including order entry, shipping coordination, and invoicing.
- Handle inbound inquiries and calls to assist customers promptly and effectively.
- Collaborate with team members to ensure seamless transactions across various operational areas.
The salary range for this position is $21/hr. to $23/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
Requirements - Minimum of 3 years of experience in account management or a related field.
- Proven ability to handle inbound inquiries and deliver exceptional customer service.
- Strong skills in lead generation and prospecting.
- Proficiency in managing order entry, shipping logistics, and invoicing processes.
- Adept at following up on customer quotes and maintaining clear communication.
- Excellent organizational and multitasking abilities.
- Strong interpersonal and communication skills for building and maintaining client relationships. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Account Manager
Posted 4 days ago
Job Viewed
Job Description
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
White Cap is hiring immediately for an **Account Manager!**
Do you want to help build America's skyline and your own future? White Cap is North America's leading distributor for professional contractors. We supply everything contractors need to build our nation's remarkable construction projects, including stadiums, roads, bridges, highways, residential housing, and more. We are hiring immediately for an **Account Manager!**
_Why a_ **_career_** _with White Cap?_
+ **Comprehensive wellness and financial benefits:** White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more! Out Account Managers have **unlimited earning potential!**
+ **Relax and recharge:** We offer a generous time off package, including paid maternity and parental leave.
+ **Stability:** Since 2020, White Cap has doubled in size and continues to grow.
+ **Unlimited career potential:** White Cap is a stable and growing company offering unlimited career potential.
+ **Love where you work:** White Cap has been certified as a _Great Place to Work_ .
+ **Inclusive culture:** Work in a place that values and celebrates who you are.
_An_ **_Account Manager_** _at White Cap._
+ Builds relationships and develops plans to increase sales and profitability for mid-size accounts.
+ Generates viable sales leads and prospects through market and account research, sales events, networking, vendor events and computer programs. Contacts assigned and prospective accounts to secure new business.
+ Develops and executes profitable business plans for managing accounts. Teams with individuals within sales and key corporate personnel to communicate account plans, pricing, and offer assistance to drive sales.
+ Accountable for attaining assigned sales quota, part margin and controllable expense objectives.
+ Interacts with customers, vendors, and associates to resolve customer and service related issues.
+ Maintains a current and competent base of product knowledge and applies that knowledge when servicing customers.
+ Maintains and submits all required sales administration reports. Regularly attends company meetings.
+ Generally has 2-5 years of experience.
+ Performs other duties as assigned.
+ This position requires operation of a Company Vehicle or a Personal Vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.
**Preferred Qualifications**
+ Prior experience in Outside Sales to professional contractors.
+ Familiarity with Company products and services.
+ Spanish language proficiency.
If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.
For Illinois job seekers:
**Pay Range**
$0.00-$0.00 Annual
Illinois law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs ( Area** Sales
**Work Type** Hybrid
**Recruiter** Baycora, Ashley
**Req ID** WCJR-023568
White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.
Account Manager
Posted 4 days ago
Job Viewed
Job Description
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
White Cap is hiring immediately for an **Account Manager!**
Do you want to help build America's skyline and your own future? White Cap is North America's leading distributor for professional contractors. We supply everything contractors need to build our nation's remarkable construction projects, including stadiums, roads, bridges, highways, residential housing, and more. We are hiring immediately for an **Account Manager!**
_Why a_ **_career_** _with White Cap?_
+ **Comprehensive wellness and financial benefits:** White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more! Out Account Managers have **unlimited earning potential!**
+ **Relax and recharge:** We offer a generous time off package, including paid maternity and parental leave.
+ **Stability:** Since 2020, White Cap has doubled in size and continues to grow.
+ **Unlimited career potential:** White Cap is a stable and growing company offering unlimited career potential.
+ **Love where you work:** White Cap has been certified as a _Great Place to Work_ .
+ **Inclusive culture:** Work in a place that values and celebrates who you are.
_An_ **_Account Manager_** _at White Cap._
+ Builds relationships and develops plans to increase sales and profitability for mid-size accounts.
+ Generates viable sales leads and prospects through market and account research, sales events, networking, vendor events and computer programs. Contacts assigned and prospective accounts to secure new business.
+ Develops and executes profitable business plans for managing accounts. Teams with individuals within sales and key corporate personnel to communicate account plans, pricing, and offer assistance to drive sales.
+ Accountable for attaining assigned sales quota, part margin and controllable expense objectives.
+ Interacts with customers, vendors, and associates to resolve customer and service related issues.
+ Maintains a current and competent base of product knowledge and applies that knowledge when servicing customers.
+ Maintains and submits all required sales administration reports. Regularly attends company meetings.
+ Generally has 2-5 years of experience.
+ Performs other duties as assigned.
+ This position requires operation of a Company Vehicle or a Personal Vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.
**Preferred Qualifications**
+ Prior experience in Outside Sales to professional contractors.
+ Familiarity with Company products and services.
+ Spanish language proficiency.
+ This position's targeted compensation starts at approximately $125,000 per year. This role is eligible for variable compensation based on application commission plan. Compensation will be determined by education, knowledge, skills, and abilities of the candidate, in addition to internal equity and alignment with market data.
+ This position's targeted compensation starts at approximately $25,000 per year. This role is eligible for variable compensation based on application commission plan. Compensation will be determined by education, knowledge, skills, and abilities of the candidate, in addition to internal equity and alignment with market data.
If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.
For Illinois job seekers:
**Pay Range**
0.00- 0.00 Annual
Illinois law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs ( Area** Sales
**Work Type** On-Site
**Recruiter** Baycora, Ashley
**Req ID** WCJR-025406
White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.
Employee Relations Manager, AMZL
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Employee Relations Manager, AMZL role at Amazon Join to apply for the Employee Relations Manager, AMZL role at Amazon Description The Amazon Last Mile Employee Relations team supports both Amazon and contractor teams that execute Amazon’s last mile delivery services. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position’s responsibilities fall into proactive and reactive categories. Description The Amazon Last Mile Employee Relations team supports both Amazon and contractor teams that execute Amazon’s last mile delivery services. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position’s responsibilities fall into proactive and reactive categories. We are seeking an Employee Relations Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The ER Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. The individual will work reactively on employee and labor relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success in the position. The ER Manager will possess employee and labor relations expertise, excellent judgment, and highly-developed analytical, interpersonal, and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with rank-and-file workers. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects. The Manager will quickly become an important “source of truth” regarding whether the organization is meeting its core values and principles. Key job responsibilities Key job responsibilities Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgment Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions Collaborate: Build constructive relationships with critical stakeholders to share information and influence change Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions Work at Scale: Launch and manage sustainable mechanisms for entire networks Basic Qualifications Bachelor's Degree 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations Experience supporting large hourly workforces highly desired Successful record of creating, improving and executing programs at scale Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience Skilled in MS Excel, Word, SharePoint & PowerPoint Preferred Qualifications Advanced degree, JD, or other specialized training in labor/employee relations Experience building and launching programs that measurably impact positive engagement Works well in a fast-paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments Excellent communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills Solid sense of accountability, high-quality judgment and sound decision-making Ability to handle confidential information and escalate issues when appropriate Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds Fluency in multiple languages Previous experience managing operations Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,600/year in our lowest geographic market up to $05,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site. Company - Amazon.com Services LLC Job ID: A2946417 Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Human Resources and Information Technology Industries Software Development Referrals increase your chances of interviewing at Amazon by 2x Get notified about new Employee Relations Manager jobs in Cicero, IL . Chicago, IL 143,000.00- 205,000.00 2 weeks ago Chicago, IL 115,000.00- 168,000.00 2 weeks ago Chicago, IL 55,000.00- 65,000.00 1 week ago Sr. Manager, Employee Relations, Employee Experience and Relations Chicago, IL 150,000.00- 248,100.00 1 week ago Downers Grove, IL 114,600.00- 205,900.00 1 week ago Chicago, IL 75,700.00- 94,620.00 2 weeks ago Sr. Manager, Employee Relations, Employee Experience and Relations Chicago, IL 150,000.00- 248,100.00 6 hours ago Streamwood, IL 65,000.00- 72,000.00 1 week ago Chicago, IL 81,375.00- 118,755.00 2 weeks ago Chicago, IL 150,000.00- 175,000.00 4 days ago Hillside, IL 60,000.00- 80,000.00 10 months ago Chicago, IL 90,000.00- 115,000.00 5 days ago Chicago, IL 94,000.00- 162,000.00 1 week ago Chicago, IL 74,000.00- 127,000.00 1 week ago Chicago, IL 65,000.00- 75,000.00 2 weeks ago Streamwood, IL 90,000.00- 120,000.00 3 weeks ago Chicago, IL 90,000.00- 150,000.00 1 week ago Skokie, IL 65,000.00- 80,000.00 2 days ago Franklin Park, IL 70,000.00- 80,000.00 2 weeks ago Rosemont, IL 135,000.00- 150,000.00 5 days ago Chicago, IL 90,000.00- 110,000.00 1 week ago Homewood, IL 117,697.26- 176,545.89 3 days ago Human Resources Manager – Regional Field Leadership Chicago, IL $1 5,000.00- 185,000.00 1 week ago Chicago, IL 110,000.00- 135,000.00 1 week ago Northbrook, IL 80,000.00- 100,000.00 1 month ago Chicago, IL 68,000.00- 78,000.00 1 month ago Harvey, IL 104,800.00- 157,200.00 6 days ago Streamwood, IL 90,000.00- 120,000.00 3 weeks ago Glenview, IL 70,000.00- 110,000.00 3 weeks ago Chicago, IL 65,000.00- 75,000.00 2 weeks ago We’re unlocking community knowledge in a new way. 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Employee Relations Manager, AMZL
Posted 4 days ago
Job Viewed
Job Description
The Amazon Last Mile Employee Relations team supports both Amazon and contractor teams that execute Amazon's last mile delivery services. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position's responsibilities fall into proactive and reactive categories.
We are seeking an Employee Relations Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices.
The ER Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. The individual will work reactively on employee and labor relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success in the position. The ER Manager will possess employee and labor relations expertise, excellent judgment, and highly-developed analytical, interpersonal, and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with rank-and-file workers. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects. The Manager will quickly become an important "source of truth" regarding whether the organization is meeting its core values and principles.
Key job responsibilities
Key job responsibilities
- Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks
- Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgment
- Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience
- Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
- Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions
- Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
- Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
- Work at Scale: Launch and manage sustainable mechanisms for entire networks
Basic Qualifications
- Bachelor's Degree
- 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations Experience supporting large hourly workforces highly desired
- Successful record of creating, improving and executing programs at scale Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience - Skilled in MS Excel, Word, SharePoint & PowerPoint
Preferred Qualifications
- Advanced degree, JD, or other specialized training in labor/employee relations
- Experience building and launching programs that measurably impact positive engagement - Works well in a fast-paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change
- Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
- Excellent communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills
- Solid sense of accountability, high-quality judgment and sound decision-making - Ability to handle confidential information and escalate issues when appropriate
- Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds
- Fluency in multiple languages
- Previous experience managing operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,600/year in our lowest geographic market up to $205,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.