Guest Advocate

Tallahassee, Florida Target

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Job Description

Starting Hourly Rate / Salario por Hora Inicial: $15.50 USD per hour

ALL ABOUT TARGET

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of:
  • Communicating and interact with guests to build an inclusive guest experience
  • Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
  • Adapting to different guest interactions and situations
  • Promoting and engaging around various benefits, offerings and services

As a Service Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:
  • Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
    • Create a welcoming experience by authentically greeting all guests
    • Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
    • Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
    • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
    • Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
  • Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices
  • Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality
  • Make the guest aware of current and upcoming brand launches, store activities and events
  • Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed
  • Understand and show guests how to use Wallet and the other features and offerings within the Target App
  • Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
  • Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest while following Targets policies and procedures
  • Partnering with Leaders as needed to de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures
  • Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
  • Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
  • Stock supplies during store open hours while being available for the guest
  • Demonstrate a culture of ethical conduct, safety and compliance
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
  • Support guest services such as order pick up (OPU), Drive-up (DU) Orders, including Starbucks DU, and DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
  • All other duties based on business needs

WHAT WE ARE LOOKING FOR

We might be a great match if:
  • Working in a fun and energetic environment makes you excited. We work efficiently and as a team to deliver for our guests
  • Providing service to our guests that makes them say I LOVE TARGET! excites you. That's why we love working at Target
  • You enjoy interacting with people all day and making things easy for others. Interacting with guests, solving concerns and making the guests day better is core of what we do
  • You aren't looking for Monday thru Friday job where you are at a computer all day. We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go:
  • Communicating effectively, including using positive language and attentive to guests needs
  • Welcoming and helpful attitude toward guests and other team members
  • Attention to detail while multi-tasking
  • Willing to educate guests and engage around products and services
  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work both independently and with a team
  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
  • Accurately handle cash register operations and cash transactions
  • Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others
  • Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
  • Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Find competitive benefits from financial and education to well-being and beyond at Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: with Disabilities Act (ADA)
Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1- for additional information.Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud."
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    Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0844)

    • 2120 Apalachee Pkwy, Tallahassee, FL, US 32301-4819
    • Store Hourly
    • Part-time

    Apply

    Save job

    Remove saved job

    • 2120 Apalachee Pkwy, Tallahassee, FL, US 32301-4819
    • Store Hourly
    • Part-time

    Job Id: R000361171

    Starting Hourly Rate / Salario por Hora Inicial: $15.50 USD per hour

    ALL ABOUT TARGET

    As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

    Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

    ALL ABOUT SERVICE & ENGAGEMENT

    Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

    At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of:
    • Communicating and interact with guests to build an inclusive guest experience
    • Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns
    • Adapting to different guest interactions and situations
    • Promoting and engaging around various benefits, offerings and services

    As a Service Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:
    • Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
      • Create a welcoming experience by authentically greeting all guests
      • Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
      • Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
      • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
      • Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
    • Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices
    • Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality
    • Make the guest aware of current and upcoming brand launches, store activities and events
    • Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed
    • Understand and show guests how to use Wallet and the other features and offerings within the Target App
    • Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
    • Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest while following Targets policies and procedures
    • Partnering with Leaders as needed to de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures
    • Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
    • Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
    • Stock supplies during store open hours while being available for the guest
    • Demonstrate a culture of ethical conduct, safety and compliance
    • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
    • Support guest services such as order pick up (OPU), Drive-up (DU) Orders, including Starbucks DU, and DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
    • All other duties based on business needs

    WHAT WE ARE LOOKING FOR

    We might be a great match if:
    • Working in a fun and energetic environment makes you excited. We work efficiently and as a team to deliver for our guests
    • Providing service to our guests that makes them say I LOVE TARGET! excites you. That's why we love working at Target
    • You enjoy interacting with people all day and making things easy for others. Interacting with guests, solving concerns and making the guests day better is core of what we do
    • You aren't looking for Monday thru Friday job where you are at a computer all day. We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

    The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go:
    • Communicating effectively, including using positive language and attentive to guests needs
    • Welcoming and helpful attitude toward guests and other team members
    • Attention to detail while multi-tasking
    • Willing to educate guests and engage around products and services
    • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work both independently and with a team
    • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

    We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
    • Accurately handle cash register operations and cash transactions
    • Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
    • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others
    • Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
    • Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

    Find competitive benefits from financial and education to well-being and beyond at Eligibility
    Please paste this url into your preferred browser to learn about benefits eligibility for this role: | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: with Disabilities Act (ADA)
    Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1- for additional information.Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.

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    Customer Service Representative

    32395 Tallahassee, Florida Wolters Kluwer

    Posted today

    Job Viewed

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    Job Description

    **LOCATION:** Remote U.S. locations
    **OVERVIEW**
    You will provide positive, supportive environment, generous benefits package, and comprehensive training program. You will provide support to internal and external clients on product-specific issues. Provide application support to customers by phone, email, chat and/or remote system access. You will develop strong product knowledge as demanded by this role to meet customer needs-capacity to learn/engagement is more important than technical background. You will troubleshoot client issues associated with enterprise application including customer client networks for this complex product that large corporations use to manage their legal matters with law firms.
    **RESPONSIBLITIES**
    + Provide application support to both internal teams and external customers, contributing subject matter expertise to ensure customer satisfaction and organizational success, maintaining performance standards and representing Wolters Kluwer.
    + Demonstrates solid knowledge of application, product, and services
    + Provides support and troubleshooting of application to both internal teams and external customers via telephone, live online chat and email
    + Demonstrates strong analytical skills to identify origin/cause, initiate research, and promptly respond to cases that may be handled without escalation (e.g., product operation, product content)
    + Effectively communicates to internal and external clients and records concise documentation of cases
    + Working cross-functionality to proactively resolve specialized, procedural, and operational issues; escalating cases that require additional expertise
    + Independently and in team environment, apply troubleshooting methodologies to drive escalated issues to closure
    + Delivers timely responses to business owners, stakeholders, and users on issue status and resolution, including driving escalated issues to closure
    + Motivated contributor to team knowledge share, meetings, and documentation to reduce recurring issues and inquiries
    **QUALIFICATIONS**
    **Education:** high school education or equivalent, bachelor's degree preferred
    **Experience:**
    + 2+ years of client-facing application support experience, including:
    + Troubleshooting product issues, and reporting issues via phone/e-mail/chat
    + Working cross-functionally to resolve technical, procedural, or operational issues
    + Working collaboratively with individuals at all levels of the organization
    + Executing to short and long-term plans
    + Training internal and external customers to mitigate recurring requests for help
    **TRAVEL:** none
    #LI-Remote
    _Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._
    EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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    Customer Service Associate

    32395 Tallahassee, Florida Walgreens

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    **Job Description:**
    + Models and delivers a distinctive and delightful customer experience.
    + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
    **Customer Experience**
    + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
    + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
    **Operations**
    + Provides customers with courteous, friendly, fast, and efficient service.
    + Recommends items for sale to customer and recommends trade-up and/or companion items.
    + Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
    + Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
    + Implements Company asset protection procedures to identify and minimize profit loss.
    + Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
    + Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
    + Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
    + Has working knowledge of store systems and store equipment.
    + Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
    + Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
    + Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
    + Complies with all company policies and procedures; maintains respectful relationships with coworkers.
    + Completes special assignments and other tasks as assigned.
    **Training & Personal Development**
    + Attends training and completes PPLs requested by Manager or assigned by corporate.
    **Job ID:** 1638457BR
    **Title:** Customer Service Associate
    **Company Indicator:** Walgreens
    **Employment Type:** Part-time
    **Job Function:** Retail
    **Full Store Address:** 2009 W TENNESSEE ST,TALLAHASSEE,FL,32304
    **Full District Office Address:** 2009 W TENNESSEE ST,TALLAHASSEE,FL,32304-03116-04091-S
    **External Basic Qualifications:**
    + Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
    + Requires willingness to work flexible schedule, including evenings and weekend hours
    **Preferred Qualifications:**
    + Prefer six months of experience in a retail environment.
    + Prefer to have prior work experience with Walgreens.
    + Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
    + Requires willingness to work flexible schedule, including evenings and weekend hours.
    We will consider employment of qualified applicants with arrest and conviction records.
    An Equal Opportunity Employer, including disability/veterans.
    The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
    **Shift:**
    **Store:** 04091-TALLAHASSEE FL
    View Now

    Customer Service Associate

    32395 Tallahassee, Florida Walgreens

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    **Job Description:**
    + Models and delivers a distinctive and delightful customer experience.
    + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
    **Customer Experience**
    + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
    + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
    **Operations**
    + Provides customers with courteous, friendly, fast, and efficient service.
    + Recommends items for sale to customer and recommends trade-up and/or companion items.
    + Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
    + Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
    + Implements Company asset protection procedures to identify and minimize profit loss.
    + Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
    + Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
    + Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
    + Has working knowledge of store systems and store equipment.
    + Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
    + Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
    + Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
    + Complies with all company policies and procedures; maintains respectful relationships with coworkers.
    + Completes special assignments and other tasks as assigned.
    **Training & Personal Development**
    + Attends training and completes PPLs requested by Manager or assigned by corporate.
    **Job ID:** 1635912BR
    **Title:** Customer Service Associate
    **Company Indicator:** Walgreens
    **Employment Type:** Part-time
    **Job Function:** Retail
    **Full Store Address:** 1202 N MAGNOLIA DR,TALLAHASSEE,FL,32308
    **Full District Office Address:** 1202 N MAGNOLIA DR,TALLAHASSEE,FL,32308-04634-02074-S
    **External Basic Qualifications:**
    + Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
    + Requires willingness to work flexible schedule, including evenings and weekend hours
    **Preferred Qualifications:**
    + Prefer six months of experience in a retail environment.
    + Prefer to have prior work experience with Walgreens.
    + Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
    + Requires willingness to work flexible schedule, including evenings and weekend hours.
    We will consider employment of qualified applicants with arrest and conviction records.
    An Equal Opportunity Employer, including disability/veterans.
    The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
    **Shift:**
    **Store:** 02074-TALLAHASSEE FL
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    Customer Service/Sales

    32395 Tallahassee, Florida Home Depot

    Posted today

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    Job Description

    Job Description
    **Position Purpose:**
    Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
    View Now

    Customer Service/Sales

    32395 Tallahassee, Florida Home Depot

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Job Description
    **Position Purpose:**
    Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
    View Now

    Customer Service Representative

    32395 Tallahassee, Florida Highmark Health

    Posted today

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    Job Description

    **Company :**
    Highmark Inc.
    **Job Description :**
    **JOB SUMMARY**
    This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.
    **ESSENTIAL RESPONSIBILITIES**
    + Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
    + Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
    + Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
    + Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
    + Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
    + Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
    + Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
    + Other duties as assigned or requested.
    **EDUCATION**
    **Required**
    + High School Diploma/GED
    **Substitutions**
    + None
    **Preferred**
    + None
    **EXPERIENCE**
    **Required**
    + 1-3 years experience in customer service or call center environment
    **Preferred**
    + None
    **LICENSES or CERTIFICATIONS**
    **Required**
    + None
    **Preferred**
    + None
    **SKILLS**
    + Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter
    + Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills
    + Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression
    + Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer
    + Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training
    + Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes
    **LANGUAGE REQUIREMENT (Other than English)?**
    None
    **Travel Requirement**
    0% - 25%
    **PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS**
    **Position Type**
    Office-based
    Teaches/Trains others regularly
    Rarely
    Travels regularly from the office to various work sites or from site-to-site
    Does Not Apply
    Works primarily out-of-the office selling products/services (Sales employees)
    Does Not Apply
    Physical Work Site Required
    No
    Lifting up to 10 pounds
    Rarely
    Lifting 10 to 25 pound
    Rarely
    Lifting 25 to 50 pounds
    Rarely
    **_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
    **_Compliance Requirement:_** _This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
    _As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy._
    _Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
    **Pay Range Minimum:**
    $19.27
    **Pay Range Maximum:**
    $26.88
    _Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
    Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
    We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
    For accommodation requests, please contact HR Services Online at
    California Consumer Privacy Act Employees, Contractors, and Applicants Notice
    Req ID: J266463
    View Now

    CUSTOMER SERVICE REPRESENTATIVE

    32333 Havana, Florida Family Dollar

    Posted today

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    Job Description

    Store Family Dollar
    **Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
    **General Summary**
    As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
    **Principle Duties and Responsibilities:**
    - Provides customer engagement in positive and approachable manner.
    - Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
    - Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
    - Independently stocks shelves and recovers merchandise in the store.
    - Accurately handles customer funds and processes transactions using the POS system.
    - Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
    - Performs all other duties as assigned in order to maintain an effective and profitable store operation.
    **Position Requirements:**
    **_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
    **_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
    **_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
    **_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
    **_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
    Family Dollar Stores, Inc. is an Equal Opportunity Employer.
    View Now
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    CUSTOMER SERVICE REPRESENTATIVE

    32395 Tallahassee, Florida Family Dollar

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Store Family Dollar
    **Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
    **General Summary**
    As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
    **Principle Duties and Responsibilities:**
    - Provides customer engagement in positive and approachable manner.
    - Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
    - Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
    - Independently stocks shelves and recovers merchandise in the store.
    - Accurately handles customer funds and processes transactions using the POS system.
    - Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
    - Performs all other duties as assigned in order to maintain an effective and profitable store operation.
    **Position Requirements:**
    **_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
    **_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
    **_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
    **_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
    **_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
    Family Dollar Stores, Inc. is an Equal Opportunity Employer.
    View Now
     

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