369 Client Services jobs in Ambler

Client Services Representative
**Job Number:** JO-2506-10984
**Location (City, State):** Allentown, PA
**Employee Group:** Regular
**Shift:** Day
**Travel:** 15%
**Site Name:** Allentown Fulfillment Center
**Is Remote Eligible:** No
**Pay:** $52,700.00 - $89,500.00 per year
Share ( |Email this job
**Client Services Representative**
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Client Services Representative.
Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click Here to Learn More About Radial ( Summary:**
The Client Services Representative (CSR) will serve as a single point of contact for Radial clients. The CSR will serve as the single point of contact and manage day-to-day communications between assigned client groups and Radial for all fulfillment needs and will interact with clients and site leadership on a daily basis through email, phone calls, text messages, etc. as necessary.
_The position will work onsite in Allentown, PA and may travel up to 15-20% to Mississauga, ON & Rialto, PA for the account._
**Responsibilities:**
+ Primary contact for customers related to all operational inquiries, reporting, KPI's, etc in support of the fulfillment Site Director.
+ Assisting customers in resolving all questions and issues.
+ Trouble resolution root cause both operational and systemic, with internal escalation & communication as required.
+ Making sound business decisions and resolving escalated customer issues in a professional manner.
+ Tracking, reporting and making suggestions regarding the current impact of policies and procedures on the customer experience. Communicate these points effectively to site leadership
+ Providing exceptional service by assisting customers via phone, email, chat, and text.
+ Processing requests in customer service, escalation, and other queues correctly and efficiently.
+ Managing projects with minimal supervision.
+ Following up on status of issues forwarded to other Radial personnel to ensure that client's/customer's concerns are addressed promptly. Solve issues through research (system, in the operation, collaborating with customer and leadership, etc) as much as possible
+ Assisting with floor support.
+ Maintaining a high level of customer knowledge (forecast, product, policies, procedures, promotions, etc).
+ May be required to complete other duties as assigned.
**Qualifications:**
+ 3PL or Big Box Retail is preferred.
+ Experience in a warehouse setting
+ Strong interpersonal and communication skills - within the company and with customers
+ Experience with Warehouse Management Systems (WMS); reporting and troubleshooting.
+ Knowledge of department processes and SOPs
+ Collaborative approach and excellent problem-solving ability
+ Strong attention to detail and ability to meet deadlines
+ Superior written and oral communication skills, coupled with technical acumen
+ High School diploma or equivalent.
+ Strong Microsoft Office Suite skills, Word, Excel and Outlook required. Smartsheet is highly preferred.
+ Flexibility to work a non-traditional schedule on a year-round basis including extended hours
+ Must be able to hear and understand verbal instructions
+ Must possess capability to walk or stand for extended periods of time
+ Must be able to lift up to 50 pounds to push or pull carts of up to 100 pounds
+ Must be able to climb stairs, to bend, stoop, kneel and grasp products
**Travel:**
+ Up to 15-20% travel may be required.
**Benefits:**
+ Opportunities to develop and explore career advancement
+ Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
+ Family planning coverage, including Fertility & Adoption benefits
+ 401K matching after 6 months with immediate vesting
+ Generous PTO
+ Educational assistance and more!
Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Want to join an organization with an inclusive work culture? No need to look any further. Apply now!
Click Here for All Open Jobs at Radial ( this link to review our privacy notice: Radial, Inc. Privacy Notice for Candidates | Radial ( you like to apply to this job?
Apply for the Client Services Representative position
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

BAYADA Home Health Care has an immediate opening for a Client Service Manager in our **Philadelphia, PA Pediatrics Office** . If you are looking for an exciting career opportunity in a growing industry, a Client Service Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Service Manager will:
+ Provide superior customer service and quality home care
+ Focus on managing coordination of client services and emergent scheduling issues
+ Build lasting relationships with clients, referral sources, payors and community organizations
+ Develop strong, communicative relationships with the team
+ Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
+ Associates will partner with Clinical Managers to provide supervision and support to field employees
Qualifications:
+ Prior medical office or home care experience preferred
+ Prior supervisory experience a plus
+ Demonstrated record of successfully taking on increased responsibility (goal achievement)
+ Ambition to grow and advance beyond current position
+ Strong computer skills required (electronic medical record)
+ Excellent communication and interpersonal skills
**Why choose Bayada?**
+ BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business.
+ Newsweek'sBest Place to Work for Diversity 2023
+ Newsweek Best Place to Work for Women 2023
+ Newsweek Best Place to Work (overall) 2024
+ Newsweek Best Place to Work for Women and Families 2023
+ Glassdoor Best Places to Work 2018 and 2019
+ Forbes Best Places to Work for Women 2020
+ Paid Weekly
+ Mon-Fri work hours
+ AMAZING culture
+ Strong employee values and recognition
+ Small team at a local office
+ Growth opportunities
+ BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
+ To learn more about Bayada benefits, an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.**
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here ( .
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

**Sr. Client Services Manager**
**Position Summary:**
Line management of a team of Proposal Leads to deliver global opportunities. As a key member of the client relationship team, this client-facing role is responsible for strategic oversight and leadership of the proposal process, including guiding cross-functional teams to scope opportunities and gain key stakeholder review and approval, as appropriate. The role also includes high-level decision-making for pricing, margin analysis, and generation of proposals, to deliver quality and on-time Quotations to Clients. The Senior Manager, Client Services, identifies and independently drives delivery of strategic process improvement projects on behalf of the global team and/or the business **.**
**The Role:**
+ Provide direct management of team of Proposal Leads within a defined region.
+ Collaborate with peers located across US, EU, and APAC regions as part of the Management team for the business unit to support the delivery of Business Development and Company objectives.
+ Supports any local site(s) management activities/objectives, as needed.
+ Oversee the prioritization of workload and manage the flexing of workload across the global team.
+ Drives the Proposal process and liaises with Project Management, BD Representatives, Clients, and Management/Key Stakeholders on the generation of, and pricing for, Quotations / QARs.
+ Leads communication between functional areas of the organization (ie. BD, Project Management, Operations, Quality, Finance, etc) to ensure on-time delivery of Quotations / proposals that are accurate and executable in terms of technical scope and meet costing / business margin targets.
+ Drives Quote on Time Delivery metrics and is accountable for team performance.
+ Works with all Operations functions to determine the most optimal and cost effective manufacturing/packaging methods and to request pricing on any additional items to support quotation generation, and shares knowledge with team.
+ Communicates directly with client contacts and leads client meetings to support the Proposal / BD process / strategic initiatives.
**The Candidate**
+ Minimum of Life Sciences or business Bachelor's degree, or equivalent work experience.
+ Previous management experience is required, with a preference for experience in senior management roles.
+ An understanding of, and well experienced in, the contract development / research, pharmaceutical and biotech industries.
+ Knowledge and experience in cGMP and FDA regulated working environments is required, and provides guidance to team on these topics.
**Pay:**
The annual pay range for this position in New Jersey is $136,890-209,200
**Why you should Join Catalent**
+ Join a high growth and fast paced organization with a people focused culture
+ Global exposure, defined career path and annual performance review and feedback process
+ Competitive Medical, Dental, Vision and 401K
+ 19 days PTO & 8 paid holidays
**Catalent offers rewarding opportunities to further your career!** Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.
personal initiative. dynamic pace. meaningful work.
Visit Catalent Careers ( to explore career opportunities.
Catalent is an Equal Opportunity Employer, including disability and veterans.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Important Security Notice to U.S. Job Seekers:
Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond- it is a fraudulent request. Please forward such requests to for us to investigate with local authorities.
California Job Seekers can find our California Job Applicant Notice HERE ( .