Customer Service Representative (CSR)

Golconda, Nevada Nevada Heating, Air Conditioning and Plumbing, Inc.

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Job Description

Key Responsibilities

  • Customer Communication : As a Customer Service Representative, you'll answer inbound calls promptly, set up appointments, and provide accurate information about our HVAC and Plumbing industry products and services.
  • Sales & Promotions : Make outbound calls to promote HVAC and Plumbing industry services and current promotions, and sell Sadie Guard Dog protection plans to ensure customer peace of mind.
  • Account Setup & Maintenance : Create new customer accounts and keep detailed notes on every interaction to maintain scheduling accuracy and provide a seamless customer service experience.
  • Follow-Up : Respond quickly to customer inquiries, emails, and leads, making sure customers stay informed on our HVAC and Plumbing industry offerings.
  • Customer Relationships : Build positive customer relationships by actively listening to needs, routing calls as necessary, and addressing concerns promptly to maintain our commitment to exceptional customer service.
  • Team Collaboration : Complete assigned projects from leadership and help keep Goettl's team aligned with company service and sales goals.
Benefits
  • Career Advancement : Grow your career as a Customer Service Representative and in the industry. We offer the Goettl Academy and a clear career ladder for growth.
  • Comprehensive Benefits Package : Medical, dental, vision, and life insurance coverage.
  • Retirement Planning : 401(k) matching to help build a secure financial future.
  • Paid Time Off : Supporting a work-life balance for our valued team members.
  • Training & Development : Ongoing training opportunities to keep you at the forefront of the HVAC and Plumbing industry.
Qualifications
  • Required :
    • 1 year of customer service experience, with a preference for prior roles in the HVAC and Plumbing industry.
    • Excellent written and verbal communication skills and the ability to type 30+ WPM.
    • Proficiency in Windows-based programs, a strong sales orientation, and a passion for customer service.
  • Preferred :
    • 1+ years in a contact center or customer service role.
    • Experience in the HVAC and Plumbing industry and sales.
Physical Requirements
  • Prolonged periods of sitting with some standing, bending, and lifting up to 15 pounds. Must be able to communicate effectively both verbally and in writing.
Skill Development Opportunities
  • Advance from CXR I (new hire) to CXR IV based on tenure, productivity, quality assurance, and sales goals.


At Goettl, we're dedicated to fostering an inclusive workplace where every Customer Service Representative is valued. As part of the HVAC and Plumbing industry, you'll work in an environment that encourages growth, innovation, and excellence. We do things the RIGHT WAY, not the EASY WAY and Goettl is proud to be an Equal Opportunity Employer, committed to a workplace free from discrimination and harassment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Client Services Representative/MLA2

01971 Salem, Kentucky Mass General Brigham

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Job Description

Site: North Shore Medical Center, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary• Follows proper telephone etiquette for answering incoming and outgoing telephone calls.• nswers all telephone calls in a timely manner. Identifies self by name and department when answering incoming telephone calls. Does not transfer telephone calls to another person or department without informing recipient of who is calling and the reason for the transfer. Informs the caller that they will be transferring the call to the appropriate person gives the caller the phone number and their name in case the call is disconnected.• S ccessfully answers all inquiries while promptly and accurately assisting patient's, clinicians and colleges obtaining the proper resolution to the inquiry. • C refully documents all Client Calls in the Client Calls program making sure to have accurate documentation • I careful to assign to the appropriate department pertaining to the call.• M nitors Call Back per Laboratory protocol.• P ovide clerical and support services, including answering phones and communicating critical, STAT, or lab results to the appropriate department or licensed care provider. Ensure all calls are properly documented in accordance with established protocols.• F xes or calls as requested. • P int nursing home labels.• P int nursing home requisitions.• E ter safety events into our RL system.• O der phlebotomy fees in Sunquest.• C ver specimen processing as needed.• C ver home care outreach as needed.• U ilize Faxcom to index and file electronically received lab orders.• S an and transcribe paper orders into Epic.QualificationsLaboratory Requires intense attention and concentration. Ability to handle several processes concurrently. Ability to deal with a wide range of personalities. Basic computer skills.Previous laboratory experience: Hands-on experience working in a laboratory setting, including familiarity with lab procedures, equipment, and safety protocols.Previous laboratory experience as a Medical Lab Assistant, Phlebotomist, or Client Services Representative.High school diploma or GED preferredMedical Terminology certification preferredAdditional Job Details (if applicable)Remote TypeOnsiteWork Location81 Highland AvenueScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)EEO Statement:North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at ( .Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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