482 Client Support Specialists jobs in Thornton

At Vectra Bank, the Rocky Mountain region is a part of who we are, and we understand why families and businesses choose to live, grow, and play here. Consistently recognized as a Top Workplace by The Denver Post, we offer our customers and employees the best of both worlds: broad reach and depth of financial resources alongside unparalleled personal attention. At Vectra, we think creatively of shaping custom financial solutions for those raising a family or creating the next great local business. We are as passionate about business as we are about success.
At Vectra, we're committed to making our company a great place to work and grow your career. We seek dedicated employees whose diversity, talent, drive, and innovative ideas add value to our customers, our colleagues and to our communities. At Vectra, we actively listen to our employees and our customers, initiate contact, provide solutions, and proactively focus on building relationships - not increasing transactions. We do this by offering technology and resources typically only found within larger banks and combining those resources with an exceptional level of service more commonly associated with community banks and smaller financial institutions. We personify this difference through our tagline: Big Enough to Count / Small Enough to Care.
With benefits starting on day one, over 11 bank holidays, and a company committed to career growth and advancement, Vectra is dedicated to being an employer of choice in our industry and community. At Vectra Bank, the possibilities are endless - come for a job, stay for a career.
**Vectra Bank Colorado** is seeking a highly motivated **Private Bank Client Support Specialist** to join our **Private Banking** team in **Denver, CO** . We are looking for someone who is proactive and is successful in achieving department initiatives.
**Key Responsibilities:**
The primary focus in this role is to support the Private Banking Relationship Managers in meeting and exceeding their clients' needs.
+ Provides assistance to multiple Relationship Managers in providing a variety of services to new and existing customers.
+ Helps facilitate loans processed from initiation through closing.
+ Prepares loan packages and coordinates submission for underwriting.
+ Effectively handles frequent contact with inter-organizational managers, employees, and external clients on non-routine, sensitive, and/or high-level matters.
+ Proficiently handles projects that are complex in nature which may require the frequent use of independent judgment within broadly defined policies and practices.
+ Always provides excellent verbal and written customer service.
+ Ensures adherence to compliance regulations, security, bank policies, procedures, and goals.
+ Completes research as needed, following each issue through to timely resolution.
+ Heavy deposit account preparation and origination including BOI completion.
+ Ongoing servicing and maintenance as main point of contact for Private Bank clients.
+ Is flexible and assists other team members as needed.
+ Acts as department liaison as necessary
+ Performs other duties as assigned.
**Qualifications:**
+ Requires High School diploma or equivalent and some experience in private banking is preferred or equivalent to high-volume bank experience.
+ A college degree and 4 years related experience are strongly preferred.
+ Preferred strong knowledge of depository account processes including business, estate, trust and sweep accounts.
+ Some Treasury Management product knowledge.
+ Advanced knowledge of banking processes
+ Strong organizational and customer service skills
+ Strong appreciation of details, thoroughness, and accuracy
+ Strong written and verbal communications skills
+ Ability to re-prioritize often/throughout the day to meet changing deadlines and priorities.
+ Working knowledge of PCs and Microsoft Office
**Salary Range (based on job experience): $31.25 - $36.00 an hour.**
**Benefits:**
+ Medical, Dental and Vision Insurance - START DAY ONE!
+ Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance
+ Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
+ Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
+ 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
+ Mental health benefits, including coaching and therapy sessions.
+ Tuition Reimbursement for qualifying employees
+ Employee Ambassador preferred banking products
**Req ID:**
To review our Benefits Summary browse here: Opportunity Employer
It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.
If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at , Mon.-Fri. between 9 a.m. - 5 p.m. MST.
Click here to view applicable Federal, State and/or local employment law posters.

**Why UKG:**
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
UKG is seeking a Director of Sales for our Customer Account Management sales organization. At UKG we foster a company culture that supports success at every level, prioritizing our employees. While the challenges are significant, UKG provides ample support for our sales teams to thrive. The rewards are equally substantial-you can confidently stand behind the solutions you sell, knowing your customers will receive top-quality service. Their decision to continue working with UKG will be a satisfying one!
As the Director, you'll be accountable for helping your team exceed annual revenue goals for UKG's Pro, Dimensions, and Ready customer base in all segments , across all verticals. Your focus will be on maximizing the suite of product offerings across our customer base, client retention and satisfaction.
Collaboration is key-you'll work closely with Sales peers and senior leadership across functional areas to establish strong partnerships that drive incredible success for your team and our customers. Supported by robust pre-sales and sales operations teams, this position reports directly to the VP Sales Canada.
**Responsibilities:**
+ Meet and exceed revenue targets.
+ Set and execute an aggressive sales execution strategy to generate strong annual revenue growth.
+ Drive long term success with a focus on coaching, development and building high performing teams to ensure revenue growth year over year.
+ Establish sales best practices and metrics for pipeline growth, pipeline accuracy and integrity, accurate forecasting, product and industry knowledge and standardized sales strategies and account reviews
+ Maintain key customer relationships and develop and implement strategies for sales
+ Create and foster a customer-first, employee-centric highly engaged culture, leading by example through UKG's values of United, Kind, and Growing
+ Conducts weekly progress meetings with each Sales Executive to review pipeline, sales activity, and obstacles.
+ Fosters peer collaboration across sales team to enhance the performance of everyone.
+ Provide feedback to UKG senior management on market trends and methods to become more effective in meeting our goals through deeper service to our customers.
**Basic Qualifications:**
+ 5+ years managing a diverse team in sales, presales, or similar organizations
+ Minimum of 5 years selling to C level executives Preferred Qualifications
+ Proven experience leading or selling SaaS/WFM/HCM software solutions to C level Executives.
+ Proven success working within a highly matrixed organization and establishing strong relationships across all functions.
+ Strong interpersonal skills with a high degree of emotional intelligence with the ability to hire, on-board and train new Sales Executives.
+ Consistently exceeded quota and team goals.
+ Strong negotiation, written and verbal communication skills.
+ Experience leading high-performing Sales teams within all segments.
+ Bachelor's degree or equivalent
+ It is an asset if you are bilingual.
**Travel:**
+ Ability to travel up to 25%
**Company Overview:**
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
**Pourquoi postuler auprès d'UKG :**
Chez UKG, votre travail compte. Le code que vous livrez, vos décisions et votre souci de la clientèle se conjuguent pour produire des résultats tangibles. Aujourd'hui, des dizaines de millions de personnes amorcent et terminent leur journée de travail en se connectant à notre plateforme de gestion des effectifs. Nous aidons ces personnes à toucher leur paie, à s'épanouir professionnellement et à façonner l'avenir dans leur secteur d'activité. C'est notre raison d'être.
Nous ne cessons jamais d'apprendre. Nous réinventons toujours les règles du jeu. Nous cherchons à nous améliorer et célébrons les victoires en cours de route. Ici, vous profiterez d'une souplesse bien réelle et d'avantages solides, en plus de rejoindre une équipe unie pour réussir. Parce que, chez UKG, votre travail compte. tout comme vous.
UKG est à la recherche d'un directeur des ventes pour son équipe de gestion des comptes clients. Chez UKG, nous favorisons une culture d'entreprise qui favorise le succès à tous les niveaux, en donnant la priorité à nos employés. Malgré les défis de taille, UKG offre un soutien précieux à ses équipes de vente pour leur épanouissement. Les avantages sont tout aussi substantiels : vous pouvez soutenir les solutions que vous vendez en toute confiance, sachant que vos clients bénéficieront d'un service de qualité supérieure. Leur décision de continuer à travailler avec UKG sera une grande satisfaction !
En tant que directeur, vous serez responsable d'aider votre équipe à dépasser les objectifs de chiffre d'affaires annuels pour les clients UKG Pro, Dimensions et Ready, dans tous les segments et tous les secteurs d'activité. Votre priorité sera d'optimiser l'offre de produits pour notre clientèle, ainsi que la fidélisation et la satisfaction de nos clients.
La collaboration est essentielle : vous travaillerez en étroite collaboration avec vos collègues des ventes et la haute direction de tous les secteurs fonctionnels afin d'établir des partenariats solides qui favoriseront un succès exceptionnel pour votre équipe et nos clients. Soutenu par des équipes avant-vente et opérationnelles commerciales performantes, ce poste relève directement du vice-président des ventes Canada.
**Notre destination**
**Responsabilités :**
- Atteindre et dépasser les objectifs de chiffre d'affaires.
- Définir et mettre en œuvre une stratégie commerciale dynamique pour générer une forte croissance annuelle du chiffre d'affaires.
- Favoriser le succès à long terme en mettant l'accent sur l'encadrement, le développement et la constitution d'équipes performantes afin d'assurer une croissance annuelle du chiffre d'affaires.
- Établir les meilleures pratiques et indicateurs de vente pour la croissance, la précision et l'intégrité du pipeline, la justesse des prévisions, la connaissance des produits et du secteur, ainsi que la standardisation des stratégies de vente et des analyses de comptes.
- Maintenir les relations avec les clients clés et élaborer et mettre en œuvre des stratégies de vente.
- Créer et promouvoir une culture d'entreprise axée sur le client et l'engagement des employés, en montrant l'exemple grâce aux valeurs d'UKG : solidarité, bienveillance et croissance.
- Organiser des rencontres hebdomadaires avec chaque gestionnaire des ventes afin d'examiner le pipeline, l'activité commerciale et les obstacles.
- Favoriser la collaboration entre les équipes de vente pour améliorer le rendement de chacun.
- Fournir une rétroaction à la direction d'UKG sur les tendances et les méthodes du marché afin d'atteindre plus efficacement nos objectifs grâce à un service à la clientèle de qualité. ,
**Qualifications de base :**
- Plus de 5 ans d'expérience en gestion d'équipes diversifiées dans les domaines de la vente, de l'avant-vente ou d'organisations similaires
- Au moins 5 ans d'expérience en vente auprès de cadres dirigeants.
**Qualifications souhaitées :**
- Expérience avérée en direction ou en vente de solutions logicielles SaaS/WFM/HCM auprès de cadres dirigeants.
- Expérience avérée au sein d'une organisation hautement matricielle et dans l'établissement de relations solides entre tous les services.
- Excellentes compétences interpersonnelles et intelligence émotionnelle, avec une capacité à recruter, intégrer et former de nouveaux commerciaux.
- Dépassement constant des quotas et des objectifs de l'équipe.
- Excellentes compétences en négociation et en communication écrite et orale
. - Expérience de direction d'équipes de vente performantes dans tous les segments.
- Licence ou l'équivalent
*** Le bilinguisme est un atout. Déplacements :**
- Possibilité de voyager jusqu'à 25 %
**Profil de l'entreprise :**
UKG est la plateforme de gestion des effectifs qui met les informations stratégiques qui les concernent à l'œuvre. Grâce à la plus riche collection de perspectives sur la main-d'œuvre qui soit et à notre IA au service des personnes, notre capacité de révéler des manières inédites d'établir la confiance, d'amplifier la productivité et d'autonomiser les ressources humaines est inégalée. Cette expertise procure à notre clientèle les données stratégiques nécessaires pour relever tous les défis dans n'importe quel secteur, parce que les organisations qui excellent savent que leur effectif est ce qui propulse leur avantage concurrentiel. Découvrez plus de détails sur ukg.com.
Employeur souscrivant au principe de l'égalité d'accès à l'emploi UKG est fier d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi et s'engage à maintenir un milieu de travail diversifié et inclusif. Tous les candidats qualifiés seront pris en considération pour un emploi sans égard à la race, à la couleur, à la religion, au sexe, à l'âge, au handicap, à l'état matrimonial, à la situation familiale, à l'orientation sexuelle, à la grossesse, à l'information génétique, à l'identité de genre, à l'expression de genre, à l'origine nationale, à l'ascendance, au statut de citoyen, au statut d'ancien combattant et à tout autre statut protégé par les lois fédérales, provinciales ou locales contre la
discrimination. Accommodement aux handicaps UKG s'engage à fournir un accommodement aux personnes handicapées durant le processus de candidature et d'entrevue. Si vous avez besoin d'un accommodement durant le processus de candidature et d'entrevue, veuillez communiquer avec nous à
*Candidats du Québec: Bien que le français soit exigé pour les postes au Québec, l'utilisation de l'anglais est également requise en raison de la nature mondiale de l'entreprise et de ses affaires, de même que de la nécessité d'interagir avec les employés ou les partenaires du siège américain d'UKG et de ses bureaux internationaux.
*Quebec candidates: While French is required for Quebec roles, use of the English language is also required due to the global nature of the business and the need to interact with UKG US headquarters and international sites. 
NOTICE ON HIRING SCAMS
UKG will never ask you for a copy of your driver's license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here ( .
ABOUT OUR JOB DESCRIPTIONS
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**About Lumen's Internship Program**
If you're a student eager to explore the exciting world of digital innovation, Lumen is the perfect place for you. Lumen offers an excellent opportunity to broaden your knowledge, build a strong network of support, and kickstart your career - embark on your exciting journey with Lumen today!
Lumen offers a fully immersive, 10-week summer internship program. Our interns demonstrate curiosity, innovation, and a passion for advancing technology. We believe that empowering our people and helping them reach their full potential is essential for the long-term success of both Lumen and our customers.
Hear from previous interns on the impact this program has had on their career. CLICK HERE! ( Role**
**Intern must be available to work full time (40 hours/week) during the 10-week program.**
**Program Dates:** May 29 - August 7, 2026.
**Location** : This position is fully remote / work from home in the continental US.
+ Preference for Central or Mountain time zone.
**Work Authorization** : US work authorization required for this role. Individuals needing visa sponsorship are not eligible.
Program eligibility is contingent on the candidate's commitment to the entire 10-week program. No exceptions will be made.
**The Main Responsibilities**
The Account Management intern will be teamed with an experienced account manager within our Accelerated Growth team (AGT) at Lumen, a network of sales and customer success professionals who connect customers with solutions and drive our collective success. They will have opportunities to conduct customer outreach program for a specific customer segment, with the goal of fostering strong relationships and driving revenue growth. The intern will identify and communicate with account decision makers to discuss current services, conduct account reviews, and share updates about new products and services offered by Lumen.
Main Responsibilities:
+ **Business Development:** Utilize tools and account analysis to identify customer sets within whom to engage. Generate detailed briefs to sellers and leadership that enable appropriate sales mtions.
+ **Consultative Sales:** Learn the steps, systems, and processes used by Lumen's sales team to develop opportunities, as well as a comprehensive understanding of Lumen's product and service line.
**What We Look For in a Candidate**
**Required qualifications**
+ Enrolled at a 4-year accredited college or university, rising senior level education status at the start of the internship.
+ Graduating August 2026 - May 2027
+ Preferred fields include but not limited to: Marketing, Sales, Business, quantitative majors, or related programs.
**Proficiency and understanding of:**
Microsoft tech stack - Proficiency in Word, Excel, PowerPoint, Teams, Copilot, SharePoint
**Preferred qualifications:**
+ Excellent written and verbal communication skills
+ Enjoys collaboration and works well in team environment
+ Comfort interacting with different levels of leadership and presenting solutions
+ Works to think of creative solutions to challenging problems, unafraid to ask questions
+ Ability to multitask while working in fast-paced environment
+ Customer-first mindset
+ Salesforce experience
**Compensation**
Internship compensation ranges depend on each individual's level of education, geographic location, and experience/qualifications aligned to the role.
**Hourly Based Pay Range:**
Min: $26/hour
Max: $38/hour
**What to Expect Next**
Once you complete and submit your application, you will be invited to take part in a virtual assessment. This on-demand assessment allows Lumen to better understand how your skills and experiences align to the internship role. You will receive a separate email invitation (please check your spam folder) within 6 hours of applying. To remain eligible for the summer internship program, be sure to finish the video interview within 5 business days of your application.
Application & Interview Timeline
+ **October** - First-round tnterviews with top, qualified candidates
+ **November** - Interview panel with work team
+ **December** - All Summer 2026 offers will be extended by end of month
Requisition #:
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
10/21/2025

Canteen
**Salary: $70,000 - $75,000 / year**
**Other Forms of Compensation:** **Yearly Bonus Incentive**
**_Growth. Opportunity. Excellence._**
**_Canteen_** brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our _growth._ Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the _opportunity_ and innovation. Together, we'll continue to transform our industry.
**_Come grow with us. We are Canteen._**
**Job Summary:**
**Key Responsibilities:**
+ Responsible for site visits and client retention
+ Assist branches with grand openings
+ Ensure we are compliant with local and national account standards; review corporate compliance reporting
+ Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
+ Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
+ Coordinate efforts to improve the customer retention and client experience at the point of sale
+ Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
+ Drive compliance to merchandising standards
+ Assess performance by location through audit reports (Quarterly District Evaluations)
+ Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.
**Preferred Qualifications:**
+ A Bachelor's degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
+ 3 years driving experience required.
+ Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
+ Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience.
+ Route management, retail and merchandising experience is preferred
+ Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
+ Food&beverage experience
+ Excellent communication skills required
+ Must be able to travel to client sites
+ Must be passionate about providing world class service to our clients and customers
+ Must be able to lift 50 lbs. on a consistent basis.
**Apply to Canteen today!**
_Canteen is a member of Compass Group USA_
**Click here to Learn More about the Compass Story ( Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.**
**Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.**
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
**Associates at Canteen** **are offered many fantastic benefits.**
+ Medical
+ Dental
+ Vision
+ Life Insurance/ AD
+ Disability Insurance
+ Retirement Plan
+ Paid Time Off
+ Holiday Time Off (varies by site/state)
+ Associate Shopping Program
+ Health and Wellness Programs
+ Discount Marketplace
+ Identity Theft Protection
+ Pet Insurance
+ Commuter Benefits
+ Employee Assistance Program
+ Flexible Spending Accounts (FSAs)
+ Paid Parental Leave
+ Personal Leave
+ Colorado Paid Sick Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.
**Req ID: **
Canteen
Leticia Pinon

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work
ASRC Federal Data Networks Corporation (DNC) is seeking **Operations Support Help Desk** staff for positions supporting the NOAA Office of Space Commerce, Space Operations Division, TraCSS Operations Branch in Boulder CO. The candidate will join a team staffing the TraCSS operations center performing monitoring and analysis of space traffic products and computational processes. The Help Desk will respond to and document issues and follow through with escalation and responses to users. The operations center will be staffed 24/7 so the candidate should expect shift work.
**Background Summary:**
The National Oceanic and Atmospheric Administration (NOAA), Office of Space Commerce (OSC), is developing the Traffic Coordination System for Space (TraCSS) to fulfill Space Policy Directive 3 (SPD-3). SPD-3 instructed relevant US government agencies to begin re-assigning many aspects of space traffic management (STM) and space traffic coordination (STC) serving non-military US space operators. NOAA OSC, under the US Department of Commerce (DOC),was identified to lead many of these efforts as part of a 'whole of government' approach.
TraCSS is the Office of Space Commerce's cloud-based enterprise solution for ingesting, archiving, processing, and disseminating Space Situational Awareness (SSA) data and products. It will provide conjunction analysis and warning services to commercial satellite owner/operators to foster economic growth and technological advancement of the US commercial space industry. The system will store data from the Department of Defense (DoD), NOAA, commercial SSA data providers, commercial and civil satellite Owner/Operators (O/O), and select international civil partners. The TraCSS system will operate 24 hours per day, 7 days a week.
**Responsibilities:**
+ Respond, as required, to operational issues relating to space traffic coordination, and to technical issues associated with the OSC Operations Center or TraCSS to ensure the safety and stability of the space operating environment.
+ Support TraCSS users in troubleshooting technical problems interfacing with the system during operations.
+ Monitor TraCSS operational communication lines including phone, email, and messaging for user requests for support.
+ Submit and review tickets documenting any user request or issues.
+ Facilitate escalation of tickets or problems to the appropriates groups for response or resolution. Groups include: Operations Support Orbit Analyst and Data Monitors, Engineering, Outreach support, IT support, System Integrator contractors, Presentation Layer contractors, and various other partners.
+ Draft and deliver TraCSS status notifications to users.
**Required Qualifications:**
+ B.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field and 0-2 years of experience related to flight dynamics, orbital mechanics
+ A.S. Degree in Engineering, Physics/Astronomy, Computer Science, or related field; 2-4 years of experience related to flight dynamics, orbital mechanics
+ Ability to work independently, problem solve, and manage multiple priorities in a fast-paced environment.
+ Use of Jira, Jira Service Management, Confluence, Bitbucket and other Atlassian platform tools.
+ Advanced use of Google Workspace and Microsoft tools; Excel, Visio, PowerPoint, Access.
**Highly Desired Qualifications:**
+ Experience working in support of a U.S. government institution.
+ Experience performing shift work
+ Current DoD, DOC, NOAA, or NASA authorization to work (badge).
+ Knowledge of space domain awareness, space situational awareness (SSA), space traffic coordination (STC), or space traffic management (STM) related topics.
+ Examples of desired knowledge and skill sets may include, but are not limited to: orbital mechanics, astrodynamics, common analytical methodologies utilized in SSA/STC/STM, satellite operations, conjunction analysis, and data management.
**Work Environment and Physical Demands:**
+ Work in a typical onsite government office building full time with situational telework approved as needed.
+ Operations Center support personnel will be required to support 24/7 operations, 365 days/year and consequently be required to support shift work. Shift schedules have not been finalized.
+ Occasional deadlines or operational conditions may require non-standard/longer hours or additional onsite support.
+ Infrequent travel required.
+ Place of performance will be the NOAA Facility located on the DOC David Skaggs Research Center in Boulder CO.
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
**_EEO Statement_**
_ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law._
**Job Details**
**Job Family** **Engineering & Support Services**
**Job Function** **Aerospace Engineering**
**Pay Type** **Salary**
**Hiring Min Rate** **45,000 USD**
**Hiring Max Rate** **65,000 USD**

Description & Requirements

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00

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**1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)**
**2. If you already have a Candidate Account, please Sign-In before you apply.**
**Job Description:**
**VMware Cloud Foundation (VCF) Division Overview**
The VMware Cloud Foundation Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.
With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud. Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few of the benefits from having a private cloud infrastructure powered by VMware Cloud Foundation.
Together, our bold group of technology professionals with diverse backgrounds - spanning engineering, products, marketing, partners, professional services, and global support services - is focusing on what can be for the largest enterprises, governments, financial services, healthcare, manufacturing and educational institutions of the world.
**The Elevator Pitch: Why will you enjoy this new opportunity?**
NSX Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping Broadcom customers and committed to solving their most complicated issues in a timely fashion. As a Senior Technical Support Engineer, you are the trusted ally of our global customers and the expert they turn to for troubleshooting, diagnosis, and resolution. Our Technical Support Engineers are the "face" of Broadcom to IT professionals world-wide.
When you join Broadcom as a NSX Senior Technical Support Engineer, you will learn and support our latest technology, provides mentoring to new engineers, receive mentoring from Tech Leads and become eligible for performance bonuses. NSX TSE's who deliver outstanding customer satisfaction are well-positioned for future career growth opportunities across various disciplines.
**Success in the Role: What are the performance outcomes over the first 6 months you will work toward completing?**
As a first-year NSX Senior TSE you will undergo a substantial skills development training program focused on learning our NSX product, tools & processes. NSX is the network virtualization and security platform that enables Broadcom's cloud networking solution with a software-defined approach to networking that extends across data centers, clouds, and application frameworks.
After an 8-week onboarding program that includes technical and soft-skills training, you will shadow and collaborate with fellow Senior TSEs to learn the skills and habits necessary to deliver unparalleled customer experiences. Within 12 weeks, you will begin engaging directly with Broadcom global customers and partnering with them to resolve critical issues.
To be successful in this role, you must be a motivated self-starter and resourceful learner, have previous experience working as a network administrator or in a networking support role, possess strong customer interaction and problem-solving skills, has proven expert knowledge and experience with one or multiple networking areas, and is able to prioritize multiple requests and work assignments. Are you eager to learn about our latest technologies, work with the best team of support engineers and gain the network virtualization knowledge required to help Broadcom's customers? Do you possess expert level knowledge and experience with switching and routing protocols, network topologies, Linux OS, firewalls or other security products, load balancers, containers, or any other networking specialty? If you are someone who embraces new technology, enjoys continuous learning, and desires a collaborative work environment, we encourage you to explore this opportunity with Broadcom.
**What type of work will you be doing? What assignments, requirements or skills will you be performing on a regular basis?**
Our Technical Support Engineers are trusted advisors and experts that Broadcom customers seek out when they have a question or issue. The responsibilities for this role include:
+ Engaging with global customers via email, and/or virtual collaboration sessions.
+ Troubleshooting with global customers and/or reproducing issues in a lab environment.
+ Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it.
+ Partnering with internal stakeholders like engineering, field teams and other technical experts to drive resolution to critical situations
+ Collaborating with experienced Senior engineers to troubleshoot complex environments, review logs and communicate detailed action plans.
+ Researching issues via our internal knowledge base.
+ Creating and updating knowledge base articles.
+ Creating training material and coaching/mentoring new team members.
+ Maintaining a positive customer experience in every interaction.
+ Driving global escalations toward resolution and generating Root Cause Analysis reports
+ Dealing with customers in English within the NASA region.
+ Completing various self-paced training programs designed to further enhance your skills.
**Requirements:**
+ Education / Work Experience should be one of the following
+ Bachelors and 8+ years of related experience; at this level post-graduate coursework may be desirable
+ Masters degree and 6+ years of related experience
+ PhD and 3+ years of related experience
**What is the leadership for this role? What is the structure and culture of the team like?**
Managers will provide guidance and coaching to help you achieve your maximum potential. You will also collaborate with teams from across the globe. We value fresh ideas, innovative thinking, and constructive feedback. Team members are encouraged to challenge the status quo and invent better ways of delivering support. Our culture is one of possibility. Everyone is empowered to develop new ways to achieve success.
**Note about Working Hours**
+ This position will cover the PST shift (9am - 6pm Pacific Time, 10am - 7pm Mountain Time)
+ Occasional weekend and holiday coverage is required.
**Additional Job Description:**
**Compensation and Benefits**
The annual base salary range for this position is $88,300 - $141,
This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
**Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.**
**If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.**
Welcome! Thank you for your interest in Broadcom!
We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
For more information please visit our video library ( and check out our Connected by Broadcom ( series.
Follow us on Linked In Broadcom Inc ( .

Our client is seeking a dedicated and experienced Technical Support Lead to manage and guide their customer service and helpdesk operations in Denver, Colorado, US . This is a critical, on-site role responsible for ensuring the highest level of technical support is provided to our client's diverse customer base. You will lead a team of support specialists, overseeing daily operations, managing ticket queues, and ensuring timely and effective resolution of technical issues. Your responsibilities will include developing and implementing support strategies, defining service level agreements (SLAs), and identifying areas for process improvement to enhance customer satisfaction. You will also be involved in training and mentoring support staff, troubleshooting complex technical problems, and escalating issues to engineering or product teams when necessary. The ideal candidate will possess a strong technical aptitude, exceptional problem-solving abilities, and proven leadership experience within a customer support environment. You should be adept at managing team performance, fostering a collaborative work environment, and maintaining a deep understanding of the client's products and services. Excellent communication skills are essential for interacting with customers and internal stakeholders. This role requires a proactive approach to identifying and addressing potential support challenges before they impact the customer.

Responsibilities:

• Lead, mentor, and manage a team of technical support specialists.
• Oversee daily helpdesk operations and ensure adherence to SLAs.
• Manage and prioritize incoming support tickets and customer inquiries.
• Troubleshoot and resolve complex technical issues across various platforms and products.
• Develop and implement best practices for customer support and technical assistance.
• Create and maintain support documentation, knowledge base articles, and FAQs.
• Train and onboard new support team members.
• Analyze support metrics to identify trends and areas for improvement.
• Collaborate with engineering and product development teams on bug fixes and feature enhancements.
• Act as a point of escalation for critical customer issues.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in technical support or helpdesk roles.
• 2+ years of experience in a leadership or supervisory capacity.
• Strong understanding of operating systems, networking, and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Proven ability to manage and motivate a team.
• Exceptional customer service and communication skills.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work effectively under pressure and manage multiple priorities.

Our client is seeking a dedicated and skilled Technical Support Specialist to join their remote support team. This role is critical in providing exceptional technical assistance to our customers, troubleshooting complex issues, and ensuring a seamless user experience. You will be the first point of contact for technical inquiries, diagnosing and resolving hardware, software, and network problems efficiently and effectively. Responsibilities include responding to customer support requests via phone, email, and chat, documenting issues and resolutions accurately in our ticketing system, providing clear and concise technical guidance, escalating complex issues to senior support staff when necessary, and contributing to the knowledge base with helpful articles and FAQs. The ideal candidate possesses excellent problem-solving skills, strong communication abilities, and a patient, customer-focused demeanor. Proficiency with operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Experience with remote support tools and CRM systems is highly desirable. A passion for technology and a commitment to providing outstanding customer service are paramount. Join our growing remote team and help our customers succeed.