575 Client Support Specialists jobs in Thornton
Laboratory Client Support Specialist
Posted today
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"May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the respective collective bargaining agreement for additional information on such wage premiums: Summary:
Performs a variety of duties to support the receipt, processing, delivery and distribution of lab results. Completes research and pricing for tests performed by outside vendors and enters results from tests into medical records. Comprehensive laboratory support for KP Lab, CPMG providers and external providers.
Essential Responsibilities:
+ This position, knows and complies with all Kaiser Permanente quality, safety, and emergency policies and procedures. Demonstrates quality and effectiveness in work habits and clinical practice in every interaction with patients, colleagues, providers, and leadership. Ensures patient safety in the preparation and provisioning of care related to but not limited to medications, procedures, infection prevention, fall prevention, including consistent use of two patient identifiers and procedural time outs. Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.
+ Lab Services: Entry of test results into the LIS for all external laboratory tests and if needed, internal tests. Places lab orders from external provides in the LIS. Maintains and completes all required documentation for reports, requests, and results. Communicates and documents results, including alert values to clinical staff. Creates encounters in EMR system. Collaborate with providers (internal and external) to provide support for contracted and non-contracted testing or results. Contacts members regarding lab orders and communicate any special requirements. Contacts members for specimen recollections. Correct or amend any lab results and notify the ordering provider, when needed.
+ Research and Pricing: Provides pricing and CPT codes to PFS for external lab testing. Performs extensive research for send out testing. Determines appropriate basic genetic testing requirements when scheduling and work with providers to ensure correct testing is performed. Determines when a referral is needed for testing and submit to the Referral Department. Understands when to escalate a lab request to the Pathologist. Provides pricing and CPT codes to Financial Counseling to determine member financial responsibility.
+ Administration: Answers and assists with routine telephone calls. Maintains a list of contracted laboratories and their current accrediting licenses. Updates and maintains database for external lab tests. Monitors lab utilization to determine if a new test should be built in the LIS/EMR. Submits billing credits to the Supervisor for any lab errors. Identifies any significant QA events and notifies their Supervisor. Supplies fulfillment for the region (internal and external customers).
+ Phlebotomy Resource: Demonstrates knowledge of specimen collection processes and specimen requirements. Assesses specimen integrity and prepares, packages and arranges for transport of specimens as required. Successfully completes the required laboratory orientation, training, competencies and on-going education as assigned. Educates and provides support to all lab staff for ordering tests that are not in the LIS/EMR.
+ Performs other related duties as assigned to include backfill for phlebotomy, when needed.
Basic Qualifications:
Experience
+ Minimum two (2) years of phlebotomy or laboratory work to include specimen processing.
+ One (1) year customer service experience.
Education
+ Completion of an accredited phlebotomy training program and successful completion of a phlebotomy externship of at least 80 hours to include specimen processing.
+ High School Diploma OR General Education Diploma (GED) required.
License, Certification, Registration
+ Medical Technologist Certificate within 12 months of hire from American Medical Technologists OR Medical Lab Scientist Certificate within 12 months of hire from American Society for Clinical Pathologists OR Medical Lab Technician Certificate within 12 months of hire from American Medical Technologists OR Medical Lab Assistant Certification within 12 months of hire from American Society for Clinical Pathologists OR Phlebotomy Technologist Certificate within 12 months of hire from American Society of Phlebotomy Technicians
Additional Requirements:
+ Must pass basic Excel and Word test at 70% and be able to type a minimum of 45 words/minute with 90% accuracy.
Preferred Qualifications:
+ N/A
COMPANY: KAISER
TITLE: Laboratory Client Support Specialist
LOCATION: Denver, Colorado
REQNUMBER: 1360092
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
Advisor Services - Client Support Associate
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***This class will start on September 29, 2025***
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
As a Client Support Associate, you will be working in an inbound phone center, where you will have the opportunity to bring your customer service experience to a firm that will champion your career growth through a collaborative team environment, consistent development and training opportunities and hands-on client relationship building experience. Your leaders will help prime you to successfully problem solve and create positive experiences with clients of independent advisors who custody their assets at Schwab. This position will involve responding to client issues related to online enrollment, money movement/wires, forms and various other areas of product knowledge and support. If you’re seeking a career where you will have the opportunity to make a difference in the lives of both Independent Advisors and their clients, then this is the role for you!
What you haveRequired qualifications
- Minimum 1 year customer service/relationship building experience (internships and collegiate activities will be considered)
- Bachelor’s degree or equivalent work experience
Preferred qualifications
- Ability to establish trust and rapport with clients over the phone and achieve client satisfaction
- Ability to collaborate with internal partners in delivery of timely and accurate information in response to inquiries and/or service issues
- Ability to adapt and implement changes as market and business conditions evolve
- Aim to constantly improve the client experience with strong interpersonal, verbal and written communication
- Excellent organizational skills with the ability to handle complex work, self-direct and quickly develop an understanding of our business
- Team orientation, enthusiasm, professionalism and strong work ethic
- Series 7 & 63/66 licenses are not required, but you will have the opportunity to enroll in our self-study program after your first 90 days of employment.
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
#campus
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
Advisor Services - Client Support Associate
Posted today
Job Viewed
Job Description
***This class will start on September 29, 2025***
_At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together._
As a Client Support Associate, you will be working in an inbound phone center, where you will have the opportunity to bring your customer service experience to a firm that will champion your career growth through a collaborative team environment, consistent development and training opportunities and hands-on client relationship building experience. Your leaders will help prime you to successfully problem solve and create positive experiences with clients of independent advisors who custody their assets at Schwab. This position will involve responding to client issues related to online enrollment, money movement/wires, forms and various other areas of product knowledge and support. If you're seeking a career where you will have the opportunity to make a difference in the lives of both Independent Advisors and their clients, then this is the role for you!
**What you have**
**Required qualifications**
+ Minimum 1 year customer service/relationship building experience (internships and collegiate activities will be considered)
+ Bachelor's degree or equivalent work experience
**Preferred qualifications**
+ Ability to establish trust and rapport with clients over the phone and achieve client satisfaction
+ Ability to collaborate with internal partners in delivery of timely and accurate information in response to inquiries and/or service issues
+ Ability to adapt and implement changes as market and business conditions evolve
+ Aim to constantly improve the client experience with strong interpersonal, verbal and written communication
+ Excellent organizational skills with the ability to handle complex work, self-direct and quickly develop an understanding of our business
+ Team orientation, enthusiasm, professionalism and strong work ethic
+ Series 7 & 63/66 licenses are not required, but you will have the opportunity to enroll in our self-study program after your first 90 days of employment.
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
#campus
**What's in it for you**
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
+ 401(k) with company match and Employee stock purchase plan
+ Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
+ Paid parental leave and family building benefits
+ Tuition reimbursement
+ Health, dental, and vision insurance
CO Salary Range: USD $25.48 - $27.88 / Hour
What's in it for you:
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call .
Consultant, Account Management
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Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
**_Responsibilities_**
+ Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs.
+ Actively manage relationships between the customer's supply chain team and internal Cardinal Health teams to ensure flawless service.
+ Pursue, initiate, oversee, and take accountability for driving key initiatives that deepen the customer relationships and drive value for both customer and Cardinal Health.
+ Identify, interpret, and manage customer expectations and requirements through proactive account review, issue resolution, and regular engagement and review of key initiatives.
+ Lead order disruption prevention efforts by partnering closely with customer to identify best courses of action and oversee Cardinal Health execution.
+ Lead resolution of complex or persistent order situations where escalation or unique solutions are required.
+ Review key performance indicators monthly and identify plans for optimization.
+ Build and maintain long-term trusted relationships with customer to support retention and growth of the account
**_Qualifications_**
+ Bachelor's degree or equivalent work experience, preferred
+ 4-6 years professional experience, preferred
+ Direct customer facing experience, preferred
+ Strong communication skills.
+ Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook).
+ Demonstrated ability to work in a fast-paced, collaborative environment.
+ Highly motivated, creative, able to operate effectively within a team.
+ **Must be willing to work EST hours**
**_What is expected of you and others at this level_**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Anticipated salary range:** $66,500 - $99,645
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 9/15/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
Team Lead, Account Management
Posted 1 day ago
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Ibotta is seeking a Team Lead, Account Management to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. Ibotta is fundamentally changing how the world's leading advertisers think about mobile marketing, and we are looking for data-driven sellers to join our rapidly growing team. We embrace a team-based approach to client development, while working hard to fulfill our mission to Make Every Purchase Rewarding. Our Revenue team is at the forefront of helping us fulfill our mission.This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Candidates must live in the United States. Candidates living in Atlanta, Chicago, Cincinnati, Cleveland, Dallas, Jersey City, Minneapolis, New York City, Los Angeles, San Francisco, or St. Louis may be eligible for remote work.What you will be doing:Hire, coach, and develop a high-performing team of Account Managers, guiding them to exceed gross profit goals and grow professionallyEnsure that the team is successfully performing in their role including, but not limited to, monitoring campaigns, measuring performance and surfacing optimization recommendations, implementing solutions and creating recap decksDrive towards gross profit targets by coaching a team to activate paused campaigns and uncovering incremental spendSet and achieve ambitious goals by focusing on process improvements that will help the team work more efficientlyAssist the team in maintaining and improving alignment across cross-functional teams (analytics, product, marketing, operations, etc) for a unified strategy that supports campaign launches and successProvide leadership on cross-functional initiatives that go beyond individual accounts to create meaningful business impact across the broader organization.Train the team to utilize analytics tools for client reportingTake ownership of projects, including policies, procedures, and process improvements that enhance the team's goalsAct as a leadership presence within the Revenue organization, driving best practices, evolving go-to-market strategies, and reinforcing a high-performance culture.Travel up to 20%Embrace and uphold Ibotta's Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhereWhat we are looking for: 8+ year of proven digital media and/or promotions experience5+ years of Account Management/Sales/Analytics experience1-2 years experience managing a team preferredBachelor's degree preferredTechnical Skills: G Suite, Intermediate Excel and PowerPointExperience guiding teams through complex sales cycles with multi-layered decision-making processes and long-term planning.Exceptional understanding of business metrics and operational revenue drivers, with the ability to leverage data for forecasting, performance optimization, and strategic decision-making.Proven executive presence with the ability to communicate complex concepts clearly and persuasively to senior stakeholders.A collaborative leader and culture builder who thrives in a dynamic, cross-functional environment.About Ibotta ("I bought a.")Ibotta (NYSE: IBTA) is a leading performance marketing platform allowing brands to deliver digital promotions to over 200 million consumers through a network of publishers called the Ibotta Performance Network (IPN). The IPN allows marketers to influence what people buy, and where and how often they shop - all while paying only when their campaigns directly result in a sale. American shoppers have earned over $1.8 billion through the IPN since 2012. The largest tech IPO in history to come out of Colorado, Ibotta is headquartered in Denver, and is continually listed as a top place to work by The Denver Post and Inc. Magazine.Additional Details:This position is located in Denver, CO, with options for remote, and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Lifestyle Spending Account, Employee Stock Purchase Program, and 401k match. Denver office perks include paid parking, snacks, and occasional meals.Total compensation range: $35,000 - 166,000. Equity is included in the overall compensation package. This range is inclusive of a base range and a variable bonus. This compensation range is specific to the United States labor market and may be adjusted based on actual experience.Ibotta is an Equal Opportunity Employer. Ibotta's employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected statusApplicants must be currently authorized to work in the United States on a full-time basis.Applicants are accepted until the position is filled.For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels.#LI-Hybrid#BI-Hybrid
Senior Director Clinical Account Management - Remote
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**Job Posting Title**
Senior Director Clinical Account Management - Remote
**Job Description**
The Sr Director of Clinical Account Management is responsible for providing strategic and operational leadership to a team of account executives and is accountable for the satisfaction and retention of assigned clients. This position collaborates across functions to ensure strategic alignment and execution of Prime, and assigned client priorities.
**Responsibilities**
+ Provide strategic and operational leadership to the account executive function; serve as point of escalation and accountable leader for issue resolution across clients.
+ Establish processes and tracking methodologies to monitor performance against contracts and prevent repeat issues in the future; develop and document standard operating procedures, reporting requirements, other operational activities required to serve our clients in a consistent and efficient manner.
+ Collaborate with the cross functional teams throughout the organization and maintain direct relationships with clients, specifically with the senior leadership; develop a consultative, service-oriented partnership with the client in order to maximize client satisfaction, contract renewals and the adoption of new or expanded use of Prime's products and services; build and maintain relationships with key client stakeholders and provide and request routine feedback from client contacts, including information on the performance of the pharmacy program and the strategic account plan.
+ Identify, establish and maintain relationships with key cross-functional partners; collaborate with account leadership and business development to develop and implement Go-To-Market strategies and establish a regular communication cadence to monitor performance, create awareness of issues and drive process improvements across the enterprise.
+ Leads contract negotiations and pricing for new business and renewals with clients; participates in request for proposals; account leadership during project implementations.
+ Review and assign account executive's book of business and determine necessary alignment and structure to support retention and fulfillment of strategic plans.
+ Facilitate strategic discussions with clients regarding the status and performance of services provided and the identification and execution of growth and retention strategies; support the development and execution of consultant engagement strategies necessary to grow the market.
+ Manage budgets and revenue goals, staffing, performance and development, and consistently demonstrate Prime's leadership expectations during interactions with direct reports, cross functional and external stakeholders; provides support, training and coaching to team members; oversees resolution of employee relations issues; supports team by attending face-to-face meetings with customers as needed.
+ Other duties as assigned.
**Education & Experience**
+ Bachelor's degree in Business, Marketing, Finance, Healthcare Administration, PharmD, or related field, or equivalent combination of education and/or related work experience; HS diploma or GED is required.
+ 8 years of relevant client services experience in healthcare or pharmacy benefit management, preferably in Medicaid.
+ 5 years of leadership / people management experience.
+ Must be eligible to work in the United States without need for work visa or residency sponsorship.
**Additional Qualifications**
+ Thorough understanding of the PBM industry with subject matter expertise in one or more areas (pharmacy trend, Medicaid plan benefits, etc.).
+ Excellent interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization.
+ Able to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion.
+ Strong organization and prioritization skills, strong attention to detail, and the ability to simultaneously lead multiple, complex projects and strategies, under pressure and strict timeframes.
+ Proven ability to establish a team culture, create a clear and compelling vision, build trust, inspire action, achieve team results, and develop people.
+ Proven ability to produce and establish strategic plans to deliver consultative guidance with results of successful client retention and product adoptions.
+ Strong ability to manage complex information to develop well-reasoned solutions that solve client's problems.
+ Ability to work effectively in a matrixed team environment; demonstrated leadership experience across departments and functions.
+ Ability to drive the identification of improvements opportunities and lead the implementation of process changes.
**Preferred Qualifications**
+ MBA or other advanced degree
**Physical Demands**
+ Ability to travel up to 30% of the time
+ Ability to work outside of standard business hours when needed, which may include holidays, nights and weekends
+ Constantly required to sit, use hands to handle or feel, talk and hear
+ Frequently required to reach with hands and arms
+ Occasionally required to stand, walk and stoop, kneel, and crouch
+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Potential pay for this position ranges from $143,000.00 - $243,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ( and click on the "Benefits at a glance" button for more detail.
_Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?_
_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._
_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._
Positions will be posted for a minimum of five consecutive workdays.
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
Prime Therapeutics LLC?is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to?race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law? ?
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1. or email
Help Desk
Posted 3 days ago
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Job Description
SNI has teamed with a valued client on a search for a Help Desk Team Lead. The Help Desk Team Lead will work on a small team in South Denver. The Help Desk Team Lead will report up to the Infrastructure Manager and help with communicating all technical problems to a wide variety of team members.
Key Responsibilities and Qualifications:
* The Help Desk Team Lead will be responsible for handling inbound calls and ensuring the team is running at full capacity.
* The Help Desk Team Lead will handle incoming emails and phone call from end users coming from various technical backgrounds.
* The Help Desk Team Lead will be responsible for installing software and hardware for end users throughout the organization.
* The Help Desk Team Lead will be responsible for maintaining computer software and hardware.
* The Help Desk Team Lead will be responsible for maintaining peripherals.
* The Help Desk Team Lead must have MS Office experience.
Compensation and Benefits:
The compensation for this position starts in the range of $65-75K. Insurance, and other benefit options that are offered include:
- Medical, Dental and Vision
- Disability Insurance
- Supplemental Life Insurance
- Health Savings Account (HSA)
- Fixed Indemnity Plans
- Voluntary Benefits
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Help Desk Analyst
Posted 1 day ago
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Description
The RJ TSC (Technical support center) is looking to bring on resources to start August 15th. Their help desk is currently 84 agents (FTE and contractors), they support several thousand internal users, hundreds of applications from microsoft to proprietary. Users can expect to take anywhere from 10-30 calls a day, the desk takes 800-1100 calls per day. They use servicenow as their ticketing system.
The TSC is RJ's level 1 help desk, but a very complex level 1. Service 600-800 proprietary apps besides big apps like microsoft / adobe and things like that. 30,000 end users - large user base. User base is people in RJ home office, RJ branches that are all domain. Since it is such a complicated desk, they need someone who can pivot, adjust, use critical thinking skills to work through problems. What they have noticed is that soft skills like a basis of logical thinking, go getter attitude, white glove customer service are what they really need. Financial advisors are like doctors - they want that level of service like they are doing heart surgery. Need someone with the ability to find information, ability to know where to go to find information . mental agility.
They really want candidates who are newer in their career - ideally 2-3 years in a similar complex environment. They are open to green candidates too. They have a fairly rigorous new hire training, and need sharp candidates who are willing to learn their products and processes and find they are most successful :)
About the Technology Service Center
What They Do: The Technology Service Center provides personalized service to branch and home office associates through the dedication of Technology Service Representatives. Any technical issue or requests that Raymond James associates may have should contact the TSC department for assistance.
TSC Representatives will work a hybrid schedule in office 8 days per month. While working remotely, candidates must have a suitable area to work, reliable internet access, and availability to work an 8 hour shift between the hours of 6:30am-9:00pm EST.
Job Summary: With the goal of providing superior service and first contact resolution, delivers front line technical support to customers via multiple communication channels in a customer contact center environment. Uses detailed instructions, established procedures and prescribed guidelines to resolve technical issues and complete tasks for end users. This position is 100% on the phones.
Job Duties:
• Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.
• Enters complete and accurate information into contact tracking database and follows up with customer as needed to provide total ticket ownership.
• Utilizes knowledge management tools to help resolve client issues.
• Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements.
• Assists customers in performing basic software installations.
• Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems.
• Escalates trends and outages as needed to leadership and for Service News postings.
• Manages time in customer contact center setting and documents time via activity codes.
• Utilizes required activity codes to provide awareness of non-phone related activities.
Required Skills
• At least 3 years of recent help desk troubleshooting experience in a call center environment
• Basic technical knowledge of the following: Installing, troubleshooting and maintaining computer hardware and software
• Basic technical knowledge of the following: operating systems (OS), mobile devices, networking, business applications and security products
• Available to work non-standard shifts including nights, weekends and some holidays
• Very strong written and oral communication skills
• Strong analytical and problem solving skills
• Maintaining a professional demeanor at all times as they will be handling calls from various levels of RJ employees
New Hire Training
• TSC New Hire training is a lot like going “back to school”. The trainers will expect everyone to participate, be engaged, take notes, and ask questions.
• Quizzes will be administered throughout the training period to assess your learning progress.
• There will be a final test at the end of the training period in which a score of 80% or higher is required to graduate from training. If you do not receive at least an 80% or higher, your assignment with Raymond James will be ended. Associates cannot retake quizzes or tests.
Skills
remote support
Top Skills Details
remote support
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $27.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Denver,CO.
Application Deadline
This position is anticipated to close on Jul 15, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Help Desk Contract
Posted 3 days ago
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Job Description
We are seeking a skilled Help Desk Technician to provide technical support and assistance to end users. This contract role requires troubleshooting hardware, software, and network issues while ensuring excellent customer service. The ideal candidate will have strong problem-solving skills and the ability to work independently in a fast-paced environment.
Key Responsibilities:
- Provide first-level technical support for hardware, software, and network-related issues via phone, email, or in person.
- Troubleshoot and resolve IT issues, including operating systems, applications, and connectivity problems.
- Document all support requests, resolutions, and follow-up actions in the ticketing system.
- Assist with setting up, configuring, and maintaining workstations, laptops, and peripheral devices.
- Support user account management, including password resets and access control.
- Escalate complex issues to higher-level IT support or specialized teams as needed.
- Ensure timely response and resolution of help desk requests to maintain user productivity.
- Provide guidance and training to end users on IT best practices.
- Experience: 1-3 years in a help desk or IT support role.
- Technical Skills:
- Knowledge of Windows and/or macOS operating systems.
- Experience with Microsoft 365, Active Directory, and basic networking.
- Familiarity with remote desktop tools and ticketing systems.
Preferred Qualifications:
- CompTIA A , ITIL, or other relevant certifications.
- Experience with cloud-based applications and remote support tools.
- Prior experience in a corporate or enterprise IT environment.
- Hours: Full time
- Compensation: $25/hr
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
- Virginia residents may access our state specific policies here .
- Residents of all other states may access our policies here .
- Canadian residents may access our policies in English here and in French here .
- Residents of countries governed by GDPR may access our policies here .
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Help Desk Analyst
Posted today
Job Viewed
Job Description
*Description*
The RJ TSC (Technical support center) is looking to bring on resources to start August 15th. Their help desk is currently 84 agents (FTE and contractors), they support several thousand internal users, hundreds of applications from microsoft to proprietary. Users can expect to take anywhere from 10-30 calls a day, the desk takes 800-1100 calls per day. They use servicenow as their ticketing system.
The TSC is RJ's level 1 help desk, but a very complex level 1. Service 600-800 proprietary apps besides big apps like microsoft / adobe and things like that. 30,000 end users - large user base. User base is people in RJ home office, RJ branches that are all domain. Since it is such a complicated desk, they need someone who can pivot, adjust, use critical thinking skills to work through problems. What they have noticed is that soft skills like a basis of logical thinking, go getter attitude, white glove customer service are what they really need. Financial advisors are like doctors - they want that level of service like they are doing heart surgery. Need someone with the ability to find information, ability to know where to go to find information . mental agility.
They really want candidates who are newer in their career - ideally 2-3 years in a similar complex environment. They are open to green candidates too. They have a fairly rigorous new hire training, and need sharp candidates who are willing to learn their products and processes and find they are most successful :)
About the Technology Service Center
What They Do: The Technology Service Center provides personalized service to branch and home office associates through the dedication of Technology Service Representatives. Any technical issue or requests that Raymond James associates may have should contact the TSC department for assistance.
TSC Representatives will work a hybrid schedule in office 8 days per month. While working remotely, candidates must have a suitable area to work, reliable internet access, and availability to work an 8 hour shift between the hours of 6:30am-9:00pm EST.
Job Summary: With the goal of providing superior service and first contact resolution, delivers front line technical support to customers via multiple communication channels in a customer contact center environment. Uses detailed instructions, established procedures and prescribed guidelines to resolve technical issues and complete tasks for end users. This position is 100% on the phones.
Job Duties:
*Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.
*Enters complete and accurate information into contact tracking database and follows up with customer as needed to provide total ticket ownership.
*Utilizes knowledge management tools to help resolve client issues.
*Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements.
*Assists customers in performing basic software installations.
*Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems.
*Escalates trends and outages as needed to leadership and for Service News postings.
*Manages time in customer contact center setting and documents time via activity codes.
*Utilizes required activity codes to provide awareness of non-phone related activities.
Required Skills
*At least 3 years of recent help desk troubleshooting experience in a call center environment
*Basic technical knowledge of the following: Installing, troubleshooting and maintaining computer hardware and software
*Basic technical knowledge of the following: operating systems (OS), mobile devices, networking, business applications and security products
*Available to work non-standard shifts including nights, weekends and some holidays
*Very strong written and oral communication skills
*Strong analytical and problem solving skills
*Maintaining a professional demeanor at all times as they will be handling calls from various levels of RJ employees
New Hire Training
*TSC New Hire training is a lot like going "back to school". The trainers will expect everyone to participate, be engaged, take notes, and ask questions.
*Quizzes will be administered throughout the training period to assess your learning progress.
*There will be a final test at the end of the training period in which a score of 80% or higher is required to graduate from training. If you do not receive at least an 80% or higher, your assignment with Raymond James will be ended. Associates cannot retake quizzes or tests.
*Skills*
remote support
*Top Skills Details*
remote support
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $27.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Denver,CO.
*Application Deadline*
This position is anticipated to close on Jul 15, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.