11,987 Client Support jobs in the United States

• Identify, respond to, and resolve issues and questions raised by Addepar's clients
• Provide hands-on support to our clients to ensure their ongoing happiness
• Work in complex data sets to identify and resolve data and calculation discrepancies
• Evaluate the criticality of client issues and collaborate with various parts of the organization to resolve
• Work closely and conduct root-cause analysis with Engineering and Data teams to resolve issues
• Work effectively with Product and Account Manager teams to manage and maintain a high level of client satisfaction
• Help clients use Addepar to the greatest extent through both functional and conceptual instruction
• Prioritize and context-switch effectively to execute on simultaneous cases, seeing each through to the finish line
• Become an expert on all things Addepar

• Bachelor's Degree in Finance, Economics, Mathematics, or equivalent experience
• Superior communication, organizational, and time-management skills
• Proficiency in math
• Passion for problem-solving and continuous learning
• Passion for technology and finance
• 1+ years of relevant experience in a client-facing role
• (Plus) Previous experience in investment management

• Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
• Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients - Exceed client expectations. Our clients' success is our success.
• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

Client Support Analyst

Who is Intellivo?

As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology and unmatched access to TPL data, Intellivo accelerates the identification of reimbursement opportunities while completely eliminating the need to fill information gaps through ineffective and burdensome outreach to plan members. With a 25-year history of excellence, Intellivo proudly serves more than 200 of the country's largest health plans.

Role Summary

As a Client Support Analyst, you will play a pivotal role in ensuring exceptional client experiences while driving data-backed insights that optimize account performance. You will manage client relationships, provide strategic recommendations, and leverage data analysis forecasting to enhance outcomes.

To thrive in this role, you should have strong analytical and strategic thinking skills, a passion for solving complex problems, and the ability to present data-driven insights. If you enjoy collaborating across teams, managing multiple priorities, and making an impact, this role is for you!

Location

This role is an on-site position in Memphis, TN or a remote position.

Responsibilities

• Analyze and monitor client accounts to assess performance trends and forecast future outcomes.
• Develop and present data-driven insights and reports to optimize client success.
• Collaborate with internal teams to ensure client accounts meet and exceed performance goals.
• Serve as a strategic advisor and primary point of contact for client needs and escalations.
• Lead client meetings to discuss account performance, recommend improvements, and address inquiries.
• Act as a liaison between clients and internal teams to drive efficiency and innovation.
• Become a subject matter expert in healthcare revenue recovery and payment sourcing.
• Assist in onboarding new clients, ensuring seamless implementation and account setup.
• Maintain and organize client-specific contracts, reports, and documentation.
• Support ad-hoc reporting and marketing initiatives tailored to client and company needs.

• Work with an Amazing Team - We call ourselves Intellivators!
• Comprehensive Benefits Package - Medical, Dental, & Vision Coverage
• Industry-Leading Health & Wellness Perks
• 401(K) Retirement Plan
  with Company Contributions
• Generous Paid Time Off
  to Recharge and Thrive
• Opportunities for Growth
  in a Fast-Paced, Innovative Environment
• And More!

• Bachelor's degree preferred
  (or equivalent experience).
• Experience in healthcare, client services, or data analysis preferred.
• Strong analytical and problem-solving abilities with a strategic mindset.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational and time-management skills.
• Proficiency in Microsoft Excel, Word, and other MS applications.

The Client Support Engineer plays a crucial role in delivering exceptional technical assistance to computer system users. You will be responsible for:

• Answering inquiries and resolving computer problems for clients in person, over the phone, or remotely.
• Providing assistance with computer hardware, software, printer installations, word processing, electronic mail, and operating systems.
• Delivering on-site technical support by troubleshooting issues and collaborating with vendors to resolve hardware and software problems.
• Maintaining systems, installing new equipment, and modifying client infrastructure as needed.
• Troubleshooting mobile devices, including setup, email, and security tokens.
• Supporting users by addressing Tier 1-Tier 3 issues such as Active Directory, MS Exchange, O365, MDM, SharePoint, and DNS.
• Evaluating operational efficiency and recommending improvements to clients.
• Managing ticket queues by documenting, tracking, and resolving issues promptly.
• Communicating clearly with clients regarding ticket status and product availability.
• Managing MS Exchange and Active Directory environments, ensuring systems are current.
• Acting professionally with a sense of urgency while effectively managing client expectations.
• Utilizing critical thinking skills to evaluate solutions and implement appropriate resolutions.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or an equivalent field.
• 4-7 years of IT experience in enterprise or server environments.
• A minimum of 3 years of recent systems maintenance and end-user support experience.
• Experience in the financial services industry and managed service providers is preferred.
• Strong troubleshooting skills for both desktops and servers.
• Hands-on experience with Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM, and Microsoft Office Suite.
• Knowledge of VMware, Citrix, MDM, Disaster Recovery, Cisco, SAN, and Cyber Security.
• Demonstrated professionalism and sound judgment.
• Experience with ConnectWise or similar ticketing systems is a plus.

• Provide phone support for a technical project, assisting with task completion, inquiries, troubleshooting, and resolution.
• Maintain clear and professional communication with end clients via phone and email.
• Document all customer interactions accurately and thoroughly in the system.
• Work efficiently in a structured enterprise environment, following standard procedures and protocols.
• Collaborate with internal teams to escalate and resolve complex issues when needed.
• Stay at a computer workstation for the full duration of your shift.

• At least 1 year of experience in a customer support role (customer service, help desk, technical support, etc.).
• Strong verbal and written communication skills.
• Excellent documentation and organizational skills to ensure accurate tracking of client interactions.
• Comfortable working in a professional enterprise setting with a focus on high-quality service delivery.
• Ability to be at a computer full-time throughout the workday.
• No travel required for this position.

• Competitive salary and benefits package.
• Opportunities for professional growth and skill development.
• A dynamic and supportive team environment.
• The chance to work on an impactful technical project with a reputable enterprise client.

Job Title: Client Support Analyst

Reports To: Director - Revenue Cycle Operations

Department: Account Management

About The Team

Our mission at PMMC is to continuously improve the financial performance of healthcare organizations so that they have more resources to devote to patient care. PMMC provides revenue cycle management tools to healthcare delivery systems, acute care hospitals, critical access hospitals, academic physician organizations and multi-specialty physician groups. Helping to find additional cash and creating efficient workflow processes allows our clients to improve margins and continue to effectively serve their communities.

Due to the changing healthcare landscape for both providers and consumers, there is more focus on the revenue cycle today than ever before. PMMC is committed to providing healthcare organizations with not only the latest technology, but also the necessary strategy to guide them through the challenges of changing reimbursement, price transparency, and population health management.

About The Role

We are seeking a dynamic and tech-savvy Client Support Analyst to join our team. In this role, you will play a crucial part in managing and optimizing private insurance and government contracts. If you're passionate about precision, analytics, and using cutting-edge tools, this is your chance to make an impact in a forward-thinking environment.

Responsibilities:

Contract Review and Analysis

• Dive into the world of contracts, leveraging Microsoft Excel, Microsoft Access, and our contract management system.
• Ensure accuracy and quality by meticulously collecting, reviewing, and loading contract rates and terms into our Contract PRO System (CPRO).
• Verify and validate contract setups, documenting any discrepancies or challenges that may arise.

Contract Expertise

• Take charge of specific client renewals and lead as a contract analyst for new implementations.
• Become a subject matter expert in contract loading and validation, supporting project delivery.
• Attending meetings, project calls, and providing on-site client sign-off training.

Procedure Adherence

• Follow departmental procedures diligently, including completion of the Contract Matrix for each contract load.
• Keep track of production and update status information regularly.

Research and Documentation

• Independently research reimbursement methodologies and guidelines from various sources, including insurance companies and government agencies.

Software Enhancement

• Report and document software defects and necessary enhancements for new contract setups.
• Utilize our development request tracking system for efficient communication.

Client Communication

• Engage with clients to address contract setup queries or issues through email and phone.
• Offer routine assistance to Account Managers, ensuring smooth contract interpretation and validation.

Validation and Accuracy

• Conduct validation for contracts, utilizing advanced accuracy assessment techniques.
• Deliver high-quality work with precision and timeliness.
• Work on implementing contract solutions to reduce variances and document issues impacting accurate contract reimbursement.

Reporting

• Update weekly production units and provide regular updates to the Senior VP - Operations regarding individual contract loads, validations, and signoffs.
• Highlight critical issues or delays that may affect project timelines to the Client Support Supervisor and the PMO Project Leader and Senior VP - Operations.

Compliance

• Adhere to all corporate policies, procedures, and HIPAA policies and requirements.

Qualifications & Requirements

• Minimum of 1-2 years of related experience/internship and/or training, or an equivalent combination of both
• Associate degree required; Bachelor's degree, Advanced degree (MBA or MHA) preferred.
• Proficiency in contract loading, validation, and variance analysis.
• Ability to navigate and interpret insurance contracts
• Strong research and analytical skills to address calculation issues and data-related variances.
• Demonstrate strong written communication skills in reports, business correspondence, internal communication, and client interactions.
• Ability to read, analyze, and interpret issues arising from data, software, or client interactions.
• Possess strong analytical skills and a solid understanding of healthcare reimbursement
• Proficiency with Windows operating systems and Microsoft Office Professional software, including Outlook, Word, Excel, and Access.
• Maintain strict confidentiality of Protected Health Information (PHI) in accordance with HIPAA regulations.

Core Values

Join our team at PMMC. We Grow or Die as individuals and as a collective force, inspiring one another to reach new heights. We Love to Win , not just for ourselves but for our entire team. We constantly Innovate , finding fresh solutions to complex challenges. We pride ourselves on being Productive & Efficient while always striving to Do the Right Thing in all that we do.

Benefits

Discover a wealth of benefits at PMMC, ranging from comprehensive healthcare plans to continuous learning opportunities, ensuring your well-being and professional development. Enjoy a supportive work environment that values your contributions with competitive compensation packages, flexible PTO and perks designed to enhance your overall work-life balance.

#TeamPMMC

PMMC is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, marital or citizenship status or any other status protected by applicable federal, state, or local law.