2,854 Collections Specialist jobs in the United States

Creative Financial Staffing is partnered with a subsidiary of a publicly traded media company to identify an Accounts Receivable Collections Specialist to join their accounting team.

About the Company Seeking a Accounts Receivable Collections Specialist:

• Founded in the 1960's, they have expanded their reach from the original location in North Carolina
• Became a public company in the early 2000's and have continued to match the changing technology as media has evolved
• Reporting to the Accounts Receivable Manager, this position will coordinate with the Florida office
• Perks such as an onsite gym and exclusive cafeteria

• Posting cash receipts from the lockbox
• Reconciling receipts to NetSuite
• Following up with clients about outstanding bills
• Collections calls for overdue items

• 2+ years of experience in accounts receivable functions
• Associate degree in Accounting or Business, or 2+ years of experience
• Proficiency in Excel and a major ERP
  • Experience with NetSuite is a plus

• Work to maintain assigned accounts with collections team members in a collaborative environment.
• Client outreach via phone and email daily with the ability to maintain an organized and scheduled book of assigned accounts.
• Process and apply payments, perform reconciliations of customer accounts and complete necessary research.
• Understand the different client account types using client contracts and gaining familiarity to successfully understand our invoicing practices.
• Prepare reporting for monthly meetings with internal teams when assigned.
• Communicate clearly and effectively then follow up in a timely manner with internal GMR teams regarding account adjustments, terminations, and disputes in accordance with internal procedures.
• Work with leadership on accounts needing escalation beyond the AR team's efforts.
• Perform other assigned tasks and duties necessary to support the AR department as a whole.

• Bachelor's degree required in Accounting and/or related Business focus preferred
• High-Volume collections experience required, Accounts Receivable experience a plus
• 1 - 2+ Years of Customer service experience required
• Salesforce and NetSuite experience preferred; not required
• Microsoft Office Suite proficiency, particularly Excel and Word
• Excellent oral and written communication skills
• Excellent reading comprehension skills
• Excellent phone demeanor and customer focused approach
• Strong attention to detail with excellent organization and time management skills
• Proactive self-starter and detail-oriented team player

At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training, and resources to be successful. Come join our growing team. We are looking for an Accounts Receivable Collections Specialist.

Key Responsibilities:

• Customer Relationship Management:
  • Build and maintain strong relationships with internal teams (e.g., project managers, sales, and finance) and external customers to facilitate timely collections.
  • Act as a liaison between the company and customers, providing excellent customer service and addressing inquiries related to billing and payments.
• Understanding Construction Payment Cycles:
  • Monitor and manage collections in accordance with the unique payment cycles of the construction industry.
  • Understand key elements such as project timelines, retention, lien deadlines and payment terms to minimize payment delays.
• Negotiation and Dispute Resolution:
  • Utilize strong negotiation skills to resolve disputes and obtain payment commitments from customers.
  • Work with customers to resolve payment discrepancies and find mutually agreeable payment solutions.
• Escalation of Collection Issues:
  • Identify when collection issues need to be escalated due to customer non-compliance, disputes, or payment delays.
  • Know when to utilize credit holds to manage customer risk and prevent further exposure to non-payment situations.
  • Collaborate with the AR Manager and legal team when necessary to escalate collection problems to protect company assets.
• Construction Billing Knowledge:
  • Understand the construction billing process, including steps in submitting AIA (American Institute of Architects) payment applications.
  • Familiarity with customer portals for billing submissions and track payment approvals and follow-ups.
  • Understand the Order-to-Cash (OTC) process, highlighting potential gaps in upstream billing processes, and work closely with the billing and operations teams to identify and improve inefficiencies in the billing process.
• Lien Compliance:
  • In-depth knowledge of lien rights and processes, ensuring the company's lien compliance procedures are followed to protect its financial interests.
  • Timely filing of preliminary notices, lien waivers, and mechanic's liens in compliance with state laws.
  • Know when to leverage liens to mitigate risk by filing liens to prevent financial loss in cases of non-payment.
• Utilizing Brandcash Collection Tool:
  • Effectively utilize the Brandcash collection tool by documenting daily customer interactions, tracking, and noting payment promises, and highlighting disputed invoices with the correct dispute codes.
  • Provide clear instructions to the cash application team for clearing unapplied credits to ensure accurate cash posting.
• Meeting DSO and Cash Collection Goals:
  • Meet and exceed the company's Days Sales Outstanding (DSO) and cash collection goals through effective collection strategies and initiative-taking customer management.
  • Ensure timely collections to improve company cash flow and reduce outstanding receivables.
• Recommending Accounts for Legal or Third-Party Action:
  • Recommend delinquent accounts to third-party collections or legal action due to prolonged non-payment, ensuring that the company takes the necessary steps to protect its financial interests.
  • Work closely with the AR Manager and legal team to transition problematic accounts into legal or external collection processes.
  • Recommend bad debt reserves for non-performing accounts.
• Fair Debt Collection Practices:
  • Ensure all collection efforts comply with state and federal fair debt collection practices and guidelines.
  • Stay updated on industry regulations and best practices to avoid legal risks.
• Team Collaboration:
  • Work closely with other departments, including finance, project management, and legal, to support collection efforts and resolve outstanding payment issues.
  • Participate in team meetings, sharing insights and strategies for improving collection rates.

• 3+ years of experience in accounts receivable collections, preferably in the industrial services industry or construction industry.
• Strong knowledge of construction billing processes, including AIA documentation and customer portals.
• Familiarity with lien rights, compliance, and state-specific regulations regarding preliminary notices and mechanic's liens.
• Ability to leverage liens and utilize credit holds to mitigate risk and protect company assets.
• Knowledge of the Order-to-Cash (OTC) process and ability to collaborate with billing and operations teams to improve billing processes.
• Proven ability to meet or exceed DSO and cash collection goals.
• Knows when to recommending accounts for legal action or third-party collections due to non-payment.
• Proficient in excel and customer AP portals - Ariba, Coupa, Tract, AIA etc.
• Excellent negotiation and communication skills.
• Ability to work both independently and collaboratively in a team environment.
• Strong attention to detail and organizational skills.
• Knowledge of fair debt collection practices and legal compliance.
• Experience with AP Portals such as Ariba, Coupa, Track, Textura, and AIA/ Pay Applications, etc.
• Previous experience in industrial services, construction, or a related industry.
• Preferred: Associate's degree or higher in Business, Accounting or Finance

A World-Changing Company Palantir builds the world's leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role The Finance Team supports and empowers Palantirians through day-to-day operations and creative problem-solving. In this role you'll be responsible for helping with the global collections, cash applications, and related reconciliation functions. You will be the point of contact between customer accounts payable teams, the internal billing and treasury teams, and you will be responsible for the early identification and resolution of collection issues. As a member of our Finance team, you will be encouraged and empowered to challenge the status quo when something is broken. We are a fast growing, global organization and you will play a key role in expanding our operations to ensure a streamlined and compliant collections process. Core Responsibilities Manage the collection of customer accounts for a fast-growing global business Posting of daily cash collections Submitting invoices in customer portals Partner cross-functionally with business stakeholders, such as billing, treasury, and with customers to troubleshoot portal issues, streamline transaction flows and proactively resolve or escalate potential delays to collection process Liaise with customer contacts to assist with onboarding, including portal access, configuration, and completing vendor forms Formalize and improve the customer onboarding and credit process, including process and workflow recommendations to improve collection time What We Value Ability to take initiative, capable of proactively identifying issues/opportunities and recommending next actions Strong organizational skills, with a track record of managing a large customer portfolio Excellent communications and interpersonal skills, including the ability to summarize key operational issues to management A growth mindset and strong attention to detail Operate using systems and tools currently utilized by the team (e.g. Netsuite, Ariba, Coupa) or have the ability to quickly adapt to them What We Require 5+ years of experience in collections Salary The estimated salary range for this position is estimated to be $85,000 - $110,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual's relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives. Our benefits aim to promote health and wellbeing across all areas of Palantirians' lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies. Benefits * Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance * Employees are automatically covered by Palantir's basic life, AD&D and disability insurance * Commuter benefits * Take what you need paid time off, not accrual based * 2 weeks paid time off built into the end of each year (subject to team and business needs) * 10 paid holidays throughout the calendar year * Supportive leave of absence program including time off for military service and medical events * Paid leave for new parents and subsidized back-up care for all parents * Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation * Stipend to help with expenses that come with a new child * Employees can enroll in Palantir's 401k plan Life at Palantir We want every Palantirian to achieve their best outcomes, that's why we celebrate individuals' strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians' lives is just one of the ways we're investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region. In keeping consistent with Palantir's values and culture, we believe employees are "better together" and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for "Remote" work on an exceptional basis. If you are applying for one of these roles, you must work from the state in which you are employed. If the posting is specified as Onsite, you are required to work from an office. If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are proud to be an Equal Opportunity Employer for all, including but not limited to Veterans and those with disabilities. Palantir is committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process , please reach out and let us know how we can help. #J-18808-Ljbffr

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• Free food & snacks
• Health insurance
• Vision insurance

Vacation accrual, Paid Holidays, Health benefits

Casual Atmosphere

Team Building Events: Off-site retreats, team lunches, and social gatherings

Preferred Qualifications:

Collections experience

Key Responsibilities:

Maintain accurate records in QuickBooks Online

Create financial reports and perform analysis

Provide customer service for resolving client discrepancies and collecting on past due business-to-business accounts

Manage and complete accounts receivable activities

Assist customers in understanding their invoice, resolve any discrepancies, and answer questions needed to obtain payment

Maintain excellent communications and customer service

Maintain tax, insurance, and compliance requirements.

Maintain Vendors, resources, and subconrtactors

Necessary Experience:

A minimum two years of A/R, collections or accounting

Superb customer service, administrative, and verbal and written communication skills

2+ year(s) of experience with QuickBooks Online (most recent versions)

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Polite, confident, and excellent customer service skills, including listening and questioning skills

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Ability to multi-task

Water, Fire, and Mold Restoration or construction industry experience is helpful but not required

Capability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

Ability to learn new software, including Xactimate and proprietary software

Ability to successfully complete a background check, subject to applicable law

Position Requirements:

High school diploma/GED (preferred)

Must be knowledgeable in Microsoft Office

Attention to detail and problem-solving skills

Excellent written and verbal communication skills

Strong organizational skills with the ability to multitask

Skills/Physical Demands/Competencies
This is a role in a fast-paced office environment.
Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.

L&P Group Inc is an equal opportunity employer.

We are committed to providing a respectful workplace and do not tolerate any discrimination or harassment based on race, color, religion, gender, age, disability, sexual orientation or veteran status.

Compensation: $25.00 - $0.00 per hour

Compensation: 25.00 - 30.00 per hour

At SERVPRO , you can make a positive difference in peoples lives each and every day! Were seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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• Ensure collectors are making sufficient outbound calls to delinquent customer accounts
• Support collection and cash application teams with escalations and guidance
• Work cross functionally within the organization to resolve issues
• Review and recommend accounts for research and reconciliation
• Perform collection activities as a hands on member of the collection team
• Provide coaching to collection team
• Review the follow request for accuracy, completeness and justification - Credit memo, refunds and payment adjustments.
• Establish and review collection metrics daily to adjust individual and or team priorities
• Keep AR management team abreast of issues and concerns that affect team productivity and performance
• Assign tasks to team members based on planned and unplanned absences to ensure workload remains equitable.

• Associate degree in Accounting/Finance (Preferred)
• Understanding of basic accounting principles including accounts receivables, accounts payable, invoicing, credits, debits, chargebacks and credit terms.
• Demonstrated experience in implementation AR and collection
• Strong Organizational Skills
• Excellent Communication skills
• Experienced using ERP Applications

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.