3,171 Computer Support jobs in the United States

Health Advocates Network is currently seeking a **Computer Support Specialist** to work at a facility in **Albany, NY.** These are _registry_ positions with our company.
**Pay Rate:** $18 / hour
*W2
**Shift details:**
+ M-F: 9am - 5pm
**Duties:** This position is located within the Bureau of Adult Care Facility and Assisted Living Licensure within the Center for Long-Term Care Licensure, Planning, and Finance. Duties include, but are not limited to:
+ Perform routine data systems maintenance as well as data validation and data verification.
+ Assist the Director/Assistant Director with data analysis, data reporting, and project management functions in support of Bureau operations.
+ Provide various aspects of general computer support.
+ Provide training and support for DOH staff, applicants, and consultant representatives as needed.
+ Assist with process improvement efforts via the development of new/improved technology tools and workflow automation designed to reduce manual effort and increase efficiency.
+ Collaborate and Coordinate with other DOH Bureaus, Centers/Divisions, and Offices, and other State Agencies, as applicable.
+ Other duties as assigned.
**Minimum Qualifications:** Associate degree, or higher. Experience creating and maintaining databases. Advanced knowledge of Microsoft Office (specifically Excel, SharePoint and Lists). Experience with data analysis and data reporting. Excellent organizational, interpersonal, and communication skills (written and verbal). Strong attention to detail. Ability to work independently and handle multiple, shifting priorities.
**Preferred Qualifications:** Familiarity with the New York State Health Commerce System (HCS) or similar web-based portal is preferred.
**Benefits:**
-Medical
-Dental
-Vision
-Term Life
-Short-Term Disability Coverage
-401K
If interested, please apply through this job post. You may fax a copy of your most recent resume to . If you have any questions, please feel free to call at ** ** and ask to speak with **Vanessa** (Monday-Friday 8:30 AM-5:00 PM PST). Refer friends, Earn rewards! Advocates Network, Inc. is an equal opportunity employer. All qualified applicants shall receive consideration for employment without regard to any legally protected basis under applicable federal, state or local law, except where a bona fide occupational qualification applies. EOE including Veterans/Disability

Health Advocates Network is currently seeking a **Computer Support Specialist** to work at a facility in **Albany, NY.** These are _registry_ positions with our company.
**Pay Rate:** $18 / hour
*W2
**Shift details:**
+ Monday - Friday 8:15-4:45
**Minimum qualifications**
- Excellent working knowledge of Microsoft Office Suite software packages, specifically Outlook, Word, Excel and PowerPoint presentations.
- Must have knowledge of business English, spelling, grammar and arithmetic, the ability to work in a team and handle multiple, shifting priorities.
- Good organizational skills.
- Familiarity working in electronic databases and the Health Commerce System.
- Candidates should be highly motivated individuals and able to work in a fast paced, high volume office environment.
**Preferred qualifications**
- Performing administrative support responsibilities such as maintaining various tracking and database systems.
- Preparing a variety of correspondence, reports and other written material.
- Data entry and maintaining paper and electronic filing systems.
- Prior experience working in the New York State Department of Health, Office of Primary Care and Health Systems Manageme
**Benefits:**
-Medical
-Dental
-Vision
-Term Life
-Short-Term Disability Coverage
-401K
If interested, please apply through this job post. You may fax a copy of your most recent resume to . If you have any questions, please feel free to call at ** ** and ask to speak with **Vanessa** (Monday-Friday 8:30 AM-5:00 PM PST). Refer friends, Earn rewards! Advocates Network, Inc. is an equal opportunity employer. All qualified applicants shall receive consideration for employment without regard to any legally protected basis under applicable federal, state or local law, except where a bona fide occupational qualification applies. EOE including Veterans/Disability

**Req ID:** RQ
**Type of Requisition:** SCA
**Clearance Level Must Be Able to Obtain:** Secret
**Public Trust/Other Required:** NACLC (T3)
**Job Family:** SCA
**Skills:**
Computer Servers,Computer Systems,Networks,Telecommunications
**Certifications:**
Security+, CE - comp tia - comp tia
**Experience:**
3 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology.
GDIT is looking for **Personal Computer Support Technician Senior** at Elmendorf Air Force Base in Alaska.
**Principle Duties and Responsibilities:**
+ Operations and maintenance of communications/computer systems and networks.
+ Installs communications/computer systems in accordance with the respective installation spec.
+ Troubleshooting and support of communications systems/networks.
+ Working knowledge of Cisco system support/maintenance, VMware ESXi system support/maintenance, Active Directory, Windows Server 2019, HBSS, ACAS, SQL, SolarWinds, and Splunk preferred.
+ End-user support and training on communications systems/networks.
+ Administer network/cyber security policies and procedures.
+ Maintains current knowledge of relevant technology as assigned.
+ Participates in special projects as required.
+ Focused on identifying customer needs and maintaining customer satisfaction.
+ Perform assigned additional duties (Vehicle Monitor, Local Records Maintenance, Site Safety representative, etc.) if/when selected.
**Qualifications:**
+ Must have a current DoD 8140 IAT Level II certification (CompTia Security+CE)
+ Must have an active Secret Level security clearance
+ Must have HS diploma or GED with 3+ years of experience.
+ Must be onsite to Elmendorf Air Force Base in Alaska
**WHAT GDIT CAN OFFER YOU:**
+ Full-flex work week
+ 401K with company match
+ Internal mobility team dedicated to helping you own your career
+ Collaborative teams of highly motivated critical thinkers and innovators
+ Ability to make a real impact on the world around you
The likely hourly rate for this position is between $30.85 - $41.73. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans

**Req ID:** RQ
**Type of Requisition:** SCA
**Clearance Level Must Be Able to Obtain:** Top Secret
**Public Trust/Other Required:** None
**Job Family:** SCA
**Skills:**
Communication,Information Systems,Software Configurations,Ticketing Systems,Troubleshooting
**Experience:**
4 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
Support and supervise end-to-end IT projects, including planning, execution, and reporting of asset moves and updates across sites. Contributes to the completion of specific programs and projects. This role requires strong technical skills, leadership ability, and familiarity with government protocols and regulations around IT asset management.
**Key Responsibilities**
+ Provides technical solutions to a wide range of difficult problems.
+ Provides installation of and troubleshooting support for systems applications and related peripheral hardware
+ Coordinate with cross-functional teams to ensure asset readiness, including software configuration, testing, and deployment.
+ Provide direction to teams responsible for physical movement, setup, and installation of IT equipment at designated locations.
+ Deploys a wide variety of new hardware, software, and the upgrade of existing installations
+ Prepares and maintains a wide range of documentation for processes and procedures related to computer systems and operations
+ Ensure all activities comply with government regulations, cybersecurity protocols, and client-specific guidelines.
+ Provide reports on asset disposition, refresh status, project challenges, and resolutions to senior management.
+ Assist the IT Refresh & Move Manager in coordinating and training a team of technicians and subcontractors for asset handling, moves, and refresh projects.
+ Act as a liaison between project teams, government clients, and other stakeholders to ensure alignment on project goals and timelines.
+ Update and maintain accurate records within the ServiceNow ticketing system, documenting asset disposition, refresh activities, and project milestones.
+ Track and resolve IT asset-related tickets, ensuring timely communication and updates for stakeholders.
**Key Competencies**
+ Attention to Detail: Ensures all asset activities are accurately documented and compliance is strictly followed.
+ Problem-Solving: Proactively addresses challenges, identifying effective solutions to avoid project delays.
+ Collaboration: Works well in cross-functional teams and builds strong relationships with internal and external stakeholders.
+ Time Management: Ability to prioritize and manage multiple tasks efficiently to meet project timelines.
**Qualifications**
+ **Education** : HS/GED
+ **Experience** : 2+ years of IT systems experience
+ **Clearance** : Must be able to obtain and maintain
The likely hourly rate for this position is between $34.00 - $46.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans

**General Summary**
Provides on-site Tier 2 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding government policies and procedures. Provide technical assistance over the phone or in person for a wide variety of hardware, software and site-specific applications in an enterprise environment.
**Job Responsibilities**
+ Resolve or refer IT issues; Solve technical issues in a professional manner or escalate in a timely manner, bringing in other subject matter experts as required.
+ Enter IT problem descriptions into ticketing system and troubleshoot the issue sufficiently to appropriately refer the problem to the correct IT support group.
+ Manage hardware assets and track via asset management applications.
+ Troubleshoot and repair Desktop/Laptop and thin client, printer, and mobile device hardware.
+ Troubleshoot peripheral devices (Printers, Smartphones, Scanners etc.).
+ Understand the IT working environment sufficiently to explain technical issues to a disparate range of technical and non-technical clients.
+ Run various diagnostic programs for troubleshooting or monitoring purposes.
+ Provides support to end users on a variety of moderately complex issues. Responds to telephone calls, email and personnel requests for technical support.
+ Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures with minimal direct supervision from the computer support supervisor.
+ Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
+ Refers major hardware or software problems or defective products to vendors, technicians, or next tier for service.
+ Collaborates with team members to resolve information technology issues and implement process improvements.
+ Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software.
+ Ability for light travel and support to offsite locations.
**Minimum Qualifications**
+ 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position.
+ Possess a working knowledge and progressive experience in a Microsoft computer support
+ Experienced in all facets of troubleshooting and repairing the standard set of peripherals in an enterprise environment
+ Familiar with supporting smartphones and other mobile devices
+ Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction
+ Strong interpersonal communication skills both written and verbal
+ US Citizen able to pass a government background check.
+ Bachelor of Science in Computer/Information Technology or a directly-related field is preferred however not required.
**Other Job Specific Skills**
+ Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.
+ Knowledge of assigned hardware and/or software products required.
+ Requires working knowledge of personal computers and peripherals.
+ Stays up to date technically and applies new knowledge to job.
+ Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes
+ Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
+ Actively looks for ways to help people in the most efficient manner.
+ Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
+ Understands the implications of new information for both current and future problem-solving and decision-making
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$30 - $30
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

**General Summary**
Provides on-site Tier 2 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding government policies and procedures. Provide technical assistance over the phone or in person for a wide variety of hardware, software and site-specific applications in an enterprise environment.
**Job Responsibilities**
+ Resolve or refer IT issues; Solve technical issues in a professional manner or escalate in a timely manner, bringing in other subject matter experts as required.
+ Enter IT problem descriptions into ticketing system and troubleshoot the issue sufficiently to appropriately refer the problem to the correct IT support group.
+ Manage hardware assets and track via asset management applications.
+ Troubleshoot and repair Desktop/Laptop and thin client, printer, and mobile device hardware.
+ Troubleshoot peripheral devices (Printers, Smartphones, Scanners etc.).
+ Understand the IT working environment sufficiently to explain technical issues to a disparate range of technical and non-technical clients.
+ Run various diagnostic programs for troubleshooting or monitoring purposes.
+ Provides support to end users on a variety of moderately complex issues. Responds to telephone calls, email and personnel requests for technical support.
+ Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures with minimal direct supervision from the computer support supervisor.
+ Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
+ Refers major hardware or software problems or defective products to vendors, technicians, or next tier for service.
+ Collaborates with team members to resolve information technology issues and implement process improvements.
+ Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software.
+ Ability for light travel and support to offsite locations.
**Minimum Qualifications**
+ 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position.
+ Possess a working knowledge and progressive experience in a Microsoft computer support
+ Experienced in all facets of troubleshooting and repairing the standard set of peripherals in an enterprise environment
+ Familiar with supporting smartphones and other mobile devices
+ Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction
+ Strong interpersonal communication skills both written and verbal
+ US Citizen able to pass a government background check.
+ Bachelor of Science in Computer/Information Technology or a directly-related field is preferred however not required.
**Other Job Specific Skills**
+ Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.
+ Knowledge of assigned hardware and/or software products required.
+ Requires working knowledge of personal computers and peripherals.
+ Stays up to date technically and applies new knowledge to job.
+ Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes
+ Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
+ Actively looks for ways to help people in the most efficient manner.
+ Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
+ Understands the implications of new information for both current and future problem-solving and decision-making
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$30 - $30
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job Description

Job Description

Description:

Centex Technologies is seeking a Computer Support Technician to join our Wright Patterson Air Force Base Team. The candidate must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

This technician will be working directly with other Service Technicians to provide primary, secondary and/or advanced support to Air Force personnel.

May be tasked with maintaining computer systems, troubleshooting errors, maintaining internet connectivity, running diagnostic tests, maintaining servers, repairing computer hardware, and providing technical support.

Duties for the Computer Support Technician may include installing software and software patches, diagnosing and repairing hardware problems, monitoring networks, resolving hard disk failures, installing and configuring drivers, performing regular system upgrades, promoting data security, managing workstations, and writing documentation on computer best practices.

Your outstanding tech expertise and knowledge of IT infrastructure will assist our organization in improving efficiency, achieving key metrics, enhancing customer service, and ensuring that our computer systems are optimized for day-to-day operations.

Requirements:

Responsibilities :

Main Responsibilities :
• Provide hardware/software support - installation, update, configure, troubleshoot
• Provide support for IT equipment - PCs, printers, scanners, laptops, PDAs, and external peripherals
• Ensure applications and hardware meet end user requirements
• Support CAC (common access card) deployment and card readers, middleware and PKI certs
• Support onsite and remote customers as required
• Support software and hardware refresh/upgrade/configuration efforts - Windows, MS Office, MS Active Directory

What We're Looking For:
Computer Support Technician to provide level one support with potential to a level 3.

Level 1, Initial Contact and First Touch Resolution: Accepting calls from customers and resolving issues by phone, generate incident reports (trouble ticket) describing the problem, being sure to note pertinent user information (e.g., location or asset), providing initial troubleshooting to resolve the issue, if possible, either by walking the customer through the problem or by taking control of their desktop remotely

Level 2 , This position works issues not resolved at Level 1. Detailed or Remote Resolution: A service desk Computer Service Technician works incidents not resolved at Level 1 Enterprise Service Desk by using detailed problem analysis and remote management techniques to resolve the incidents. Resolve VIP service requests within the SLA.

Level 3 , Touch Labor: This position works issues not resolved at Level 2 or may require further troubleshooting or hands-on support. To include disassembling/reassembling computer systems. Imaging systems, data transfer and re-installing required software. Support printers and scanners ie) HP, Lexmark, Fugistu. If necessary, a CST may be dispatched to the user’s location.

Qualifications:

• Active DoD Secret Clearance
• One of the qualifying IAT Level II certifications:

-CCNA Security
-CSA+
-GICSP
-GSEC
-Security+ CE
-SSCP

• Minimum of High School completion
• 6 months - 3 Years’ experience

**What You Need To Know**
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.
The reputation of Southern Glazer's is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer's has been recognized by Newsweek as one of America's Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.
As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more. Shift is Sunday- Thursday, 5:30 pm - 1:30 am.
By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.
**Overview**
Night Warehouse Support Technician is responsible for warehouse system to ensure all warehouse systems and equipment functions as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, 2nd level contact for Tier 2 warehouses, and will triage to 3rd level vendor or ETP support as needed. The individual is responsible for maintaining warehouse equipment and spare inventory. In addition, this role supports MHE asset inventory management at the local level. This individual is also responsible for developing advanced processes for preventive maintenance and assist in evaluating other distribution systems. Other duties will include the first line of defense for all and any abnormal WMI system issues.
**Primary Responsibilities**
+ Provide support to the division (24x7) or as directed
+ Provide training for employees on procedures/systems
+ Collaborates with other functional areas to identify system integration opportunities
+ Manage and Assist with the maintaining of the Material Handling systems (conveyor, SRM's in motion scanners, VFD's, Servo Motors and controls, etc.)
+ Develop advanced processes (including predictive maintenance techniques) to measure, analyze and improve equipment performance (reliability) and prioritization of improvement projects
+ Coordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCs
+ Assist with the evaluation and process changes for other distribution systems (Conveyors/MHE, Voice Picking & slotting techniques, etc.)
+ Provide training for distribution center employees on procedures/ MHE systems
**Additional Primary Responsibilities**
+ Initial point of contact for onsite support at respective Distribution Center
+ Handle incidents provide level 2 support (offsite) for remote small and medium distribution centers and triage to level 3 as needed
+ Perform proactive maintenance for warehouse equipment
+ Document and escalate issues to the appropriate vendors and SGWS SCM support groups
+ Manage and maintains the spare parts inventory and report as required to keep the systems ready for production
+ Oversee detailed root cause analysis of reliability issues
+ Implement operations continuous improvement measures and initiatives
+ Perform other job-related duties as assigned
**Minimum Qualifications**
+ Bachelor's Degree (Industrial, Mechanical, business administration, computer science, information systems, or other industry related curriculum) or Sufficient and relevant work experience
+ 5 or more years of work experience
+ 3 or more years of work experience in Warehouse Operations & Support
+ Working knowledge of PLC operations and PLC electrical panels
+ Working knowledge of Compressed Air system and Storage and Retrieval Machines (SRM's)
+ Working knowledge of spirals and sliding shoe sorters, Motor starters, overloads, and basic wiring
+ MS Office and other general desktop software experience required
+ Must have some experience with conveyor systems, pick to belt operations and other MHE systems including software such as Warehouse control systems, Warehouse Management systems, and not limited to lift systems management systems and maintenance tracking software
+ Strong organizational & time management skills. Must be able to multi-task, prioritize effectively, and change direction on short notice in an effective manner
**Physical Demands**
+ Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
+ Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
+ Critical nature of this job may require extended hours, overtime, and weekends
+ May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
**EEO Statement**
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

**Req ID:** RQ
**Type of Requisition:** SCA
**Clearance Level Must Be Able to Obtain:** Top Secret
**Public Trust/Other Required:** None
**Job Family:** SCA
**Skills:**
Communication,Information Systems,Software Configurations,Ticketing Systems,Troubleshooting
**Experience:**
4 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
Support and supervise end-to-end IT projects, including planning, execution, and reporting of asset moves and updates across sites. Contributes to the completion of specific programs and projects. This role requires strong technical skills, leadership ability, and familiarity with government protocols and regulations around IT asset management.
**Key Responsibilities**
+ Provides technical solutions to a wide range of difficult problems.
+ Provides installation of and troubleshooting support for systems applications and related peripheral hardware
+ Coordinate with cross-functional teams to ensure asset readiness, including software configuration, testing, and deployment.
+ Provide direction to teams responsible for physical movement, setup, and installation of IT equipment at designated locations.
+ Deploys a wide variety of new hardware, software, and the upgrade of existing installations
+ Prepares and maintains a wide range of documentation for processes and procedures related to computer systems and operations
+ Ensure all activities comply with government regulations, cybersecurity protocols, and client-specific guidelines.
+ Provide reports on asset disposition, refresh status, project challenges, and resolutions to senior management.
+ Assist the IT Refresh & Move Manager in coordinating and training a team of technicians and subcontractors for asset handling, moves, and refresh projects.
+ Act as a liaison between project teams, government clients, and other stakeholders to ensure alignment on project goals and timelines.
+ Update and maintain accurate records within the ServiceNow ticketing system, documenting asset disposition, refresh activities, and project milestones.
+ Track and resolve IT asset-related tickets, ensuring timely communication and updates for stakeholders.
**Key Competencies**
+ Attention to Detail: Ensures all asset activities are accurately documented and compliance is strictly followed.
+ Problem-Solving: Proactively addresses challenges, identifying effective solutions to avoid project delays.
+ Collaboration: Works well in cross-functional teams and builds strong relationships with internal and external stakeholders.
+ Time Management: Ability to prioritize and manage multiple tasks efficiently to meet project timelines.
**Qualifications**
+ **Education** : HS/GED
+ **Experience** : 2+ years of IT systems experience
+ **Clearance** : Must be able to obtain and maintain
The likely hourly rate for this position is between $34.00 - $46.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
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