5,518 Desktop Support jobs in the United States
Help desk desktop support analyst
Posted today
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Job Description
job summary:
Our enterprise client has an in office six month contract for a Level 1 - 2 Help Desk Desktop Support Analyst to support Office 365 and corporate in office and remote users
In office everyday
Candidate will have 6 months to 2 years experience in IT support and utilizing ticket tracking. Candidate will be supporting computer systems by providing hardware support, software technical support and screening service requests for personal computers and telecommunication equipment.
location: Fort Worth, Texas
job type: Contract
salary: $20 - 25 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
ESSENTIAL JOB FUNCTIONS
- Responsible for providing first level support for basic software and hardware issues via phones and hands on support in the office
- Office 365, Virtual Desktop, Windows 10 and Windows 11
- Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities.
- Assists in the resolution of application, hardware and software problems.
- Escalates problems to higher level technical support professionals when necessary.
- Enters call data into a tracking system Service Now
DESIRABLE KNOWLEDGE, SKILLS
- Knowledge of basic computer hardware and software.
- Knowledge of the procedures and practices for installing software patches and updates on desktops, laptops,and mobile devices.
- Ability to troubleshoot basic hardware issues on desktops, laptops and telecommunication equipment.
- Ability to troubleshoot basic network, software and printing problems.
- Customer service skills and dedication to customer satisfaction.
- Ability to complete tasks on time.
skills: One to two years of experience supporting a variety of computer applications and hardware.
Preferred Bachelors degree but Associates Degree is acceptable and related IT Support Experience
An ITIL Foundations certification may be substituted for the required experience.
Candidates will be in the office 5 days a week for a six month contract role, possible extension. Level 1 support combinations of help desk and hands on desktop support.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Help Desk Analyst/ Desktop support/Technical Support
Posted 2 days ago
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Job Description
Qualifications
High School diploma with 5 years of help desk experience
Associate Degree with 3 Years of help desk experience
Required Skills
Experience working in a Help Desk environment required
Experience in Microsoft Office Required
Experience in customer service Required
The Child Welfare Modernization Help Desk Analyst's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
A+
Desktop Support Services Help Desk Lead
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ManTech seeks a motivated, career and customer-oriented Desktop Support Services Help Desk Lead to join our team in Washington, DC. This is a hybrid position with 4 days onsite and 1 day remote.
The Desktop Support Services Help Desk Lead oversees the help desk operations and support under the task order, ensuring proper integration, efficient operations, coordination, maintained urgency, and execution of activities to support help desk operations and services to the DHS customers. This position will work closely with the customer stakeholders, project managers, and other team members to ensure efficient and effective support assisting to deconflict resource allocation issues providing efficient help desk support and services to the enterprise. Review and provide recommendations for processes continuous improvement.
Responsibilities include but are not limited to:
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Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary
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Provide guidance, leadership and oversight for services and support optimizing help desk activities to rapidly and effectively respond to and resolve critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders
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Identify, investigate, and analyze processes and activities, leading and mentoring team members to continuously improve help desk services and processes
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Work closely with other teams and stakeholders to maintain focus on key requirements and support to DHS customers
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Take accountability for help desk operations performance, meeting customer expectations, and driving future improvements focusing on critical issues and driving teams to meet or exceed requirements
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Maintain focus on metrics, review and track ticket processes working closely with functional leads ensuring effective tracking, actions, and efficient closure of tickets
Minimum Qualifications:
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Bachelor of Science (BS) degree.
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10+ years of relevant experience in service desk or program management.
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4+ years of hands-on leadership experience in service desk support and operations.
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One of the following certifications is required: ITIL Certification, Security+, PMP Certification
Preferred Qualifications:
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Help Desk Institute (HDI) certification
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Familiarity with Agile methodologies
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Experience with ServiceNow, JIRA, and MS Office suite (beyond Excel/PowerPoint)
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Prior or current experience working with or supporting the Department of Homeland Security (DHS)
Clearance Requirements:
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Active Secret with eligibility for Top Secret
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Must be able to pass DHS suitability
Physical Requirements:
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The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations
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Ability to travel to DHS locations within CONUS and OCONUS as required
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at and provide your name and contact information.
Desktop Support Services Help Desk Lead

Posted 9 days ago
Job Viewed
Job Description
The **Desktop Support Services Help Desk Lead** oversees the help desk operations and support under the task order, ensuring proper integration, efficient operations, coordination, maintained urgency, and execution of activities to support help desk operations and services to the DHS customers. This position will work closely with the customer stakeholders, project managers, and other team members to ensure efficient and effective support assisting to deconflict resource allocation issues providing efficient help desk support and services to the enterprise. Review and provide recommendations for processes continuous improvement.
**Responsibilities include but are not limited to:**
+ Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary
+ Provide guidance, leadership and oversight for services and support optimizing help desk activities to rapidly and effectively respond to and resolve critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders
+ Identify, investigate, and analyze processes and activities, leading and mentoring team members to continuously improve help desk services and processes
+ Work closely with other teams and stakeholders to maintain focus on key requirements and support to DHS customers
+ Take accountability for help desk operations performance, meeting customer expectations, and driving future improvements focusing on critical issues and driving teams to meet or exceed requirements
+ Maintain focus on metrics, review and track ticket processes working closely with functional leads ensuring effective tracking, actions, and efficient closure of tickets
**Minimum Qualifications:**
+ Bachelor of Science (BS) degree.
+ 10+ years of relevant experience in service desk or program management.
+ 4+ years of hands-on leadership experience in service desk support and operations.
+ One of the following certifications is required: ITIL Certification, Security+, PMP Certification
**Preferred Qualifications:**
+ Help Desk Institute (HDI) certification
+ Familiarity with Agile methodologies
+ Experience with ServiceNow, JIRA, and MS Office suite (beyond Excel/PowerPoint)
+ Prior or current experience working with or supporting the Department of Homeland Security (DHS)
**Clearance Requirements:**
+ Active Secret with eligibility for Top Secret
+ Must be able to pass DHS suitability
**Physical Requirements:**
+ The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations
+ Ability to travel to DHS locations within CONUS and OCONUS as required
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at and provide your name and contact information.
Desktop Support
Posted today
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Job Description
Job Title: L2 Tech support
Location: Green Bay, WI
Contract: 6+ months contract
Job description:
- Provide break/fix support for desktops, laptops, and peripherals
- Re-image devices and reinstall/configure applications as needed
- Troubleshoot Windows OS, hardware, and enterprise applications
- Coordinate with third-party vendors for escalations and hardware replacements
- Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
- Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
- Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
- PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform users existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.
- Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
- Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
- Provide onsite and remote technical assistance to End Users.
- Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOPs)
- Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
- Good understanding of O365 and related support activities
- Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall
- Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool
- Experience of working within SLAs and ITIL processes
- Effective written and verbal communication skills
- Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
Qualifications:
Additional Information
All your information will be kept confidential according to EEO guidelines.
Desktop Support
Posted today
Job Viewed
Job Description
Job Summary:
We are looking for a motivated and customer-oriented Tier 1 Desktop Support Technician to provide first-level technical assistance to internal users. This role is responsible for resolving basic IT issues, supporting desktop and laptop hardware, and ensuring smooth day-to-day technology operations.
Key Responsibilities:
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Respond to user inquiries and support requests via phone, email, or ticketing system.
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Troubleshoot and resolve issues related to desktops, laptops, printers, and peripheral devices.
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Provide basic support for Windows and macOS operating systems.
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Assist with software installations, updates, and configurations.
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Support user account management tasks such as password resets and access permissions.
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Document issues and resolutions in the help desk system and escalate complex problems to Tier 2/3 support.
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Set up and configure new workstations and equipment for new hires.
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Maintain inventory of IT equipment and assist with asset tracking.
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Follow IT policies and procedures to ensure consistent service delivery.
Qualifications:
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1+ year of experience in desktop or technical support.
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Familiarity with Windows and macOS environments.
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Basic understanding of networking concepts (IP, DNS, DHCP).
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Experience with Microsoft 365, Active Directory, and common business applications.
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Strong communication and problem-solving skills.
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Ability to work independently and manage multiple tasks.
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CompTIA A+ or similar certification preferred.
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rockaway,NJ.
Application Deadline
This position is anticipated to close on Jul 26, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Desktop Support
Posted today
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Job Description
Everlight Solar is seeking a passionate individual, skilled in technology to join our Marketing team! This entry level position is a full-time, in-office position and is perfect for the self-taught nerd! If you love to learn, are a self-starter, and are looking for a place to grow, this is the place for you.
Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)
Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.
If you want to join an up-and-coming industry with a top-notch company growing rapidly in the space, Everlight Solar is where you should be. Don't miss the opportunity to join the Everlight Solar team!
Responsibilities:
- Highly proficient written and verbal communication skills
- Ability to work under pressure and respond calmly in high stress situations
- Desire to constantly learn and work on ever evolving and emerging technologies
- Team oriented individual that can also work independently, in office with minimal supervision
- Ability to provide complete step by step troubleshooting instructions both verbally and in writing
- Can demonstrate proficient problem solving, troubleshooting, and diagnosis skills
- Basic technical understanding in a variety of software and hardware
- Managing live-streaming events and technology
- General IT support
- Video Editing Skills -preferred
- Computer Science Degree -preferred
- Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- PTO
- Sick and Safe Time
- Paid Holidays Off
Salary: $40,000-$50,000/ year
Everlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.
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Desktop Support
Posted today
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*Description*
We are seeking a highly skilled and customer-focused Desktop Support Specialist in Waukegan, IL. The ideal candidate will possess a broad and deep understanding of Windows-based environments and demonstrate strong technical proficiency in supporting enterprise-level systems and end-users. This role requires a proactive problem-solver with excellent communication skills and a passion for delivering exceptional IT support.
*Key Responsibilities*
* Provide advanced technical support for Windows 10/11 desktops, VMware environments, and virtual desktop infrastructure (VDI).
* Administer and troubleshoot Windows-based systems including Active Directory, Microsoft Office 365, MS Teams, and OneDrive.
* Utilize PowerShell for scripting and automation of routine tasks.
* Support secure remote access tools such as Bomgar and RDP.
* Manage and resolve incidents and service requests using the ServiceNow ticketing system.
* Monitor and maintain individual work queues to ensure timely resolution of both routine and complex technical issues.
* Ensure all assigned tasks are completed efficiently and in accordance with service level agreements (SLAs).
* Maintain accurate and timely updates to service tickets and documentation.
* Identify recurring technical and process issues, and recommend improvements to enhance service delivery.
* Escalate unresolved issues appropriately while maintaining ownership and communication with stakeholders.
* Ensure compliance with all relevant corporate and divisional policies and procedures.
* Deliver outstanding customer service and maintain a high level of user satisfaction.
*Required Skills & Qualifications*
* Strong knowledge of Windows operating systems (Windows 10/11) and desktop support.
* Proficiency with Active Directory, PowerShell, and Microsoft 365 suite.
* Experience with VMware and virtual desktop environments.
* Familiarity with remote support tools such as Bomgar and RDP.
* Hands-on experience with ServiceNow or similar ITSM platforms.
* Excellent verbal and written communication skills.
* Strong customer service orientation with a professional and empathetic approach.
* Ability to adapt quickly to changing priorities and work independently or as part of a team.
* Strong analytical and problem-solving skills.
*Preferred Qualifications*
* IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
* Experience in a large enterprise or managed services environment.
* Knowledge of ITIL practices and service management principles.
*Pay and Benefits*
The pay range for this position is $23.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Waukegan,IL.
*Application Deadline*
This position is anticipated to close on Jul 29, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Desktop Support
Posted today
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Job Description
Description
What makes a FirstCash Desktop Support Specialist: The Enterprise Client Endpoint Services team provides client desktop and client application life cycle management for enterprise-approved software and hardware. This position will be responsible for creating and maintaining standards-based Operating systems and application deployments to both corporate and shop systems. This position will assist the support desk in troubleshooting and maintaining all client configurations and standards in a large enterprise environment. What We Offer:- Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits!
- High-growth organization with advancement opportunities!
- Diverse, Collaborative & Fun Work Environment!
- Develop, test, and document corporate and shop client OS images.
- Create and maintain client system build procedures.
- Provide 3rd-level desktop engineering support to IT support staff relating to issues within the client configuration and operating system images.
- Review standard desktop software patches and releases, make recommendations for upgrades, create packages, and coordinate testing and deployment of approved upgrades.
- Distribute software using an enterprise desktop management system like HPDM, PDQ, Big Fix, SCCM.
- Identify, research, diagnose and escalate (as needed) production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content; then create and coordinate the implementation of engineered solutions for issues according to specified requirements and design.
- Standardize software and utilities installed on laptops and desktops and ensure consistent security settings on all computers.
- Maintain the specification documentation for the standard desktop hardware configuration, client configuration settings, and operating system images.
- Manage various types of project initiatives, upgrades, and maintenance activities for client systems.
- Participates in Change Release meetings as required to support the release of hardware configurations and operating system images.
- Present client systems technology roadmaps to members of technology management.
- Ensures that system improvements are successfully implemented and monitored to increase efficiency.
- Monitor and respond to security-related events timely utilizing various tools like SCCM and Azure, as well as Intune.
- 2+ years of Windows client environment experience.
- Experience (direct experience, including best practices) in Desktop Engineering, able to design and implement a Desktop Management infrastructure.
- Proven track record of resolving complex Windows desktop issues.
- The ability to learn and deploy applications with enterprise toolsets.
- Experience developing and deploying unattended operating system installations for desktops/laptops using utilities.
- Strong knowledge of Windows 1011 and Linux(RHEL) , Mac OS operating systems
- Experience with troubleshooting, configuring, and securing Microsoft Windows operating systems.
- Experience with Microsoft Office applications, Adobe Acrobat, and other standard desktop applications.
- Experience using, configuring, and troubleshooting desktop management tools.
- Experience using Powershell, Etc.
- Must be very detail-oriented.
- A solid understanding of networking concepts and technologies as they relate to client desktops.
- Ability to articulate technical issues to management.
- Proven ability to work effectively in a team setting as well as independently with minimal error and guidance.
- Sense of urgency and commitment to providing the best support possible to both internal and external clients.
- Desktop virtualization technology experience is a plus (VMware Workstation).
- Microsoft Certified Information Technology Professional (MCITP): Enterprise Desktop Administrator 7 certification
Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to certain disputes.
Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specificjobbeing applied for and other potential opportunities available within the FirstCashjobopportunity network. Message and data rates may apply. You can unsubscribe to text messages by replying STOP within the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit additional questions or information. FirstCash Holdings, Inc. is an Equal Opportunity Employer
Desktop Support
Posted today
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Job Summary:
We are seeking a skilled Desktop Support Technician with a specialization in Print and Meeting Room Support to join our IT team. The successful candidate will provide technical support for desktops, laptops, printers, and meeting room equipment, with a focus on resolving print and meeting room-related issues.
Responsibilities:
- Provide technical support for desktops, laptops, and mobile devices
- Troubleshoot and resolve printer issues, including installation, configuration, and repair
- Support meeting room technology, including video conferencing equipment and presentation systems
- Install, configure, and maintain print servers and printers
- Manage print queues and resolve print-related issues
- Collaborate with IT teams to ensure seamless support
- Document incident resolutions and maintain accurate records
- Stay up to date with new technologies and trends in desktop support, printing, and meeting room technology
Requirements:
- 2+ years of experience in desktop support or related field
- Strong knowledge of Windows operating systems and desktop hardware
- Experience with printer troubleshooting and repair
- Familiarity with meeting room technology and video conferencing systems
- Excellent problem-solving and analytical skills
- Effective communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Bachelor’s degree in computer science, Information Technology, or related field
Specialized Skills:
- Print server management
- Printer troubleshooting and repair
- Meeting room technology support
- Video conferencing system support
Nice to Have:
- Certification in desktop support or related field (e.g., CompTIA A+)
- Experience with IT service management tools (e.g., ServiceNow)
- Familiarity with cloud-based technologies and services
- Experience in a similar industry or sector